Rented a car because he needed to use mine. Did it online and chose this location as place of pick up. Chris - I think that's his name - was great. He was efficient and processed out rental quickly. Friendly and personable. The car was clean and had a full tank of gas. The return process wasn't as great but it was ok. My only concern is that I had a noon time drop off and another customer had a 1pm appointment and he helped the person before me. The car I was returning was supposed to be rented to the person. Also took a long time for the rental process to be done there. We waited about half an hour because I had to make sure which credit card was on file. Other than that it was fine. read more

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Landon and Nikki were awesome! I was in and out in 10 minutes. Great customer service!

Corporate: I noticed you removed your comment. Great way to do business. To further add to my experience, I had scheduled this pickup 2 days in advance, and even called to confirm my pickup - when in reality, they were 35 minutes late picking me up. Siera was quick to undercut the fact that they were going to be at least 30 minutes late, then copped an attitude when I replied to her snotty, immature tone. Thankfully I am not the only former customer to complain about her. She's your problem. Your location sucks. read more

Tyree and Sierra were very helpful with my insurance rental car from start to finish. Tyree went out of his way to see if they had another vehicle available for the snow (I had the Dodge Charger). The car did better than I thought going from CO Springs to Castle Rock back on Monday that it snowed so I thankfully didn't need to switch it out. He answered my phone calls and Sierra was helpful with the questions I had with returning my rental and if I did need to extend it, etc! Thank you both for being helpful and understanding! P.S. Don't always trust the negative reviews. Sometimes if not most times, those reviews are from customers that are just negative in life all the time and have nothing else to complain about. Yes I said what I said. No matter what though, go to this Castle Rock Enterprise for your rental car needs and trust them with your needs. They will help out as much as they can. They are also human beings just like everyone else and only can do as much as they can. No one is perfect (besides this review 10 out of 10!) read more

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Smoothest drop off ever . Aaron helped me and I was in and out .no extra charges no hassle ! Highly recommend . He was friendly and nice !

People at castle rock are amazing and super friendly! Jacob was so nice and sweet this morning

Well, I tried to secure a rental but they never answered the phone. I tried 13 times throughout a 3 day span. NO ANSWER. The Parker location picked up almost immediately and was helpful. This location needs to be shutdown, restated and maybe try again. read more

Would never use them again. Sierra is very rude and not helpful. She does not care about the customer. I reserved a vehicle 6 days ago and received the wrong vehicle. They're response was I could take it or leave it. Because of this experience I will never rent from Enterprise again. read more

Phones don't work, no one answers, go straight to voicemail and then it says voicemail is not set up. They call and leave you messages asking you to return their call at the local office and you can't - so frustrating! Unfortunately most insurances book your rental car through them so you're stuck. Also most cars we've gotten from this location smell like they've been smoked in. read more

Terrible service brought to you by Elizabeth. She does not shine bright. If this was my business she would be nowhere near customers. Rude from the start of the conversation. She said she was doing me a favor by doing her job?!?! How is that doing me a favor?!?! It's your job Elizabeth. The worst car rental experience ever. I've always had good experiences. But I will stay far away from this location as long as Elizabeth works here.. Plus they gave me a smaller car than what mine is. They said equivalent to mine. The back seat you couldn't even fit children in their comfortable. read more

BEWARE!!!! We arrived to pick up a rental car to find it completely filthy. We did a very brief inspection of the vehicle with the manager. We returned the vehicle a few days later using their drop box. A couple days later, they called to tell us that the vehicle was damaged and that they would file a claim against our insurance. Note, we had not been involved in any traffic incident nor any other activity that would cause damage to the vehicle, we also took pictures of the vehicle when we dropped it off and there was not damage. Moreover, they claim that the damage was only evident after washing the vehicle. If you ever rent a vehicle from this place, which you shouldn't, insist that they clean the vehicle prior to taking possession - otherwise your looking to have damage claim made against you. *It is also noteworthy that this Enterprise location shares an office with a body shop.* read more

Don't go. Needed a last-minute rental because of emergency car repairs and their website said they had cars available so I went in and they didn't have any. The manager told me they would have cars after 4:30pm. I went home and called Enterprise and made a reservation that was confirmed for 4:30pm. Went in with my confirmed reservation for 4:30pm and they had no cars. Called AVIS down the street and they had a car in stock. Went over and they actually had it. Very happy with AVIS. Won't be renting through Enterprise again. read more

1. Car was gas empty, dirty and the crack in the windshield was not mentioned. 2. I went to the office to complain and they filled it up and Bailey said that they knew about the crack. 3. Retuned the car yesterday and this AM got a call asking if I knew how the crack got there!!!!! 4. Oh and by the way if you want to get them to answer the phone act like you are calling to rent. read more

Poor Customer service, I received a call for my Lux car reservation Thu evening 1/3/19 and was informed no Lux car was available at this location. Ok so I asked the rental agent to please check other locations for the type of car I wanted and was told he had no way to do that. Calling BS the next morning I called the Enterprise in Parker CO and the rep found me the car I wanted in Highlands Ranch CO no problem. This is not the first time, I have been told by friends that this location has very poor customer service. read more

Do not ever rent cars from Enterprise!! In the past I rented cars from them til last time few months ago I rented from their place in Castle Rock, CO. I received a note from a lady who bumped the car while being parked. She said to call her and she would pay for the little damages. I just received the bill from the Enterprise saying I have to pay a lot of money for all the different damages that I did NOT do. So I won't ever rent from Enterprise again. They lied and overcharged. They should be getting the lady who admitted she hit the car to pay for them. read more

I have never publicly shamed a company but feel this is necessary! Please never use this place! They are claiming we damaged a tire and trying to charge us $2K to replace it! Unacceptable! After telling us to leave the rental at the collision repair place they took advantage of us and are trying to make us pay an absurd amount. Lesson learned NEVER use Enterprise! They've lost our business and I will make sure to let everyone know our experience. read more

This is the worst company to rent a car at. I've made multiple appointments for a car and for a pick up from auto shop but they keep saying they never have cars the day of actual appointment. I'm extremely disgusted by this kind of service and will never use enterprise in my life. If you actually need a car don't come here because they will not be of any help. read more

Stop looking when you're in a pinch- Enterprise Castle Rock will come through for you. Friday night - 5 pm- it's our 11th hour after emergency breakdown. We needed a car to come pick us up that we could rent. Not only did Enterprise come pick us up, but Adam made sure we were safe and taken care of. Adam got us through the rental process fast and easy- complete with a follow up call the next day - asking if we got the help we needed for our vehicle breakdown and if we needed the car longer. Like I said- top notch service with Adam at Enterprise Castle Rock. Don't look further. read more

Absolute worst experience and will never use Enterprise again. Scheduled pickup was 12 noon on Saturday but guess what, they close at noon. Doesn't make sense. "manager" was no help and refused any sort of help even though the sign on their door says they close at 1 PM and not Noon. Apparently it was my fault for not arriving 30 minutes BEFORE my scheduled pickup time of 12pm (the same time they are closed). read more

NEVER RENT FROM THIS COMPANY! I used a rental while my car was in the shop for repairs. I am a cautious driver and made sure the car was in pristine condition when I dropped it off. They called the next day and told me that the bumper was cracked and headlight was falling out. I let them know that was not what it looked like when I dropped it off and asked for pictures. I still haven't seen any pictures, and they charged $500 to my card before they even called to let me know there was damage. I feel scammed out of $500 and will let everyone know to NEVER use this company to rent a car. read more

No one ever answers the phone, was left waiting over 45 minutes for a car to be delivered to the auto body shop, never showed up , couldn't reach ANYONE at the store, had to get a ride to the store to get a car, upon returning car to auto repair shop again called numerous times to reach anyone , then again when I tried to reach the store about my $50 Refund again couldn't get anyone on the phone!! Run from this store! read more

Worst service ever ! Made a formal appointment at 10 am to pick up the car , call and confirm since i have to met a client at 12 . car was not ready ... they made me wait two hours !!!! After that , they call me a few days later to let me know that I have to go back to the place to return the car because they sold it . That place is a big mess !!!! They have not respect for you as a client or for your time !!! Don't waste your money there or your time !!!!! read more

The level of customer service at this branch is unparalleled. Rachel and Alexis are always going above and beyond to provide me with an outstanding experience. I highly recommend this branch for any of your car rental needs. read more

I have used this location for car rental a couple of times, every experience has been great, each time someone different has assisted me and every one has excellent customer service skills, they make it so easy to pick up and drop off. I will definitely keep renting from this location read more

I have rented from Enterprise many times in the past and was always satisfied with their cars. Not this time. The car was filthy, reeked of pot, had a burn hole in driver's seat, stains all over passenger seat and when I reached to adjust the seat my hand same away with a sticky, disgusting substance. I called to complain and was left on hold for more than 15 minutes, while I listened to them brag about how clean their cars were. Nope. Never go there again. read more

10 stars!!!! I flew into Denver for a family emergency. Drove to castle rock realizing I would need a car. I called Enterprise on the way and they arranged everything!! Castle rock enterprise remained open after their closing time and waited for me to pick up my rental! In a time where no one does that, they did and with smiles! It was a seamless transaction. Thank you enterprise for being one less aggravation on a troubled visit!!!! read more

Handy location just south of downtown Castle Rock. I used them while my car was in the shop, and they came to the shop to pick me up. Their new tablet-based system is much better than it used to be with the paper forms. The rental was arranged by my insurance company, and it was billed directly to them, so I can't comment on the pricing. I was provided a Nissan Sentra that had about 8,000 miles on it, and it was full of gas (another nice change from Enterprise, where they asked that you "match" the gas level on return to where it was when you picked it up). It would have been nice to have a choice of cars, but the most important thing was that it was covered by the insurance. I was able to leave the car at the repair shop when I was done and they picked it up for me. read more

Great Enterprise location with very Helpful employees. Austin and Zach took great care of me and I will be using this location again in the future. read more

Dear Prospective Renters: I've rented from this location several times in the past few months--a more statistically significant data sample than a one-time rental experience. So, please let me share my experiences with you as a sister/fellow consumer! One key thing to keep in mind is this: things do change with businesses over time, especially with rental car locations and their managers, so don't let a few problems in the past influence you unduly. Pay attention to the dates of these yelp reviews and what is happening now. That's the only relevant information. Current overview: Ryan, the Castle Rock Enterprise manager since April 2015, has this location running like a Swiss clock. In the past few months, when I have rented a vehicle (both std. cars and SUVs) in pouring rain and thunderstorms, for either a job interview or when a family car was out of service, this has been my experience each time: 1) Always helpful, courteous and always professional staff: this includes the Manager, Ryan, and his staff: Zach, Moritz, and the young but extremely good "pick-up/drop-off" driver, Josh. (I wish all drivers were this good at paying attention on the road!) 2) Prompt when picking me up, courteous when dropping me off 3) Free car upgrades, when available 4) Great rates - especially when I joined the Plus membership 5) Clean, ding-free vehicles, nice fleet 6) Clean, organized, efficient office, fast rental process 7) Great, customer-service oriented attitude by all staff. example: No complaints when staff had to run out in pouring rain and blasting wind to check me in or out. No complaints when the office was full of customers and I needed a ride home. Very happy & courteous to pick me up at home & drop me back after rental was done--no pouting, snarky comments, eye-rolling. or feeling of inconveniencing staff (even when the office was uber-busy!). Thus, no guilt by the customer in asking for pick-up/drop-off service! Very, very convenient! This helps me avoid leaving my car outside at a car rental lot and worrying about hail damage. How helpful/cost-effective is that? 9) Positive, happy staff who recognize me after just one rental, friendly & pleasant. 10) Easy access to the location, near the Castle Rock Library, quick access to I-25 and 105. I've rented from the Castle Rock AVIS many, many more times than Enterprise over the past 3 years, but I'm sorry to say, never again. Some things are out of a car rental office's control, such as weather and demand/availability, people not returning cars in time for the next renter to have it, limited fleet size, variable demand, snow, hail, rain, traffic, etc. All of those things will affect availability. However, one of the owners of the CR AVIS location admits that she hates her job and has clearly lost sight of basic common courtesy, never mind professionalism and good customer service. It's unfortunate, but true. Again, I have had many experiences at that location. I didn't enjoy working with someone who took their anger out on me, the customer. That's why I gave this Enterprise location a try. I'm so glad I did! Ryan and his team at the Castle Rock Enterprise are highly professional, friendly, courteous, helpful, and smart. These gentlemen rock their jobs and literally and figuratively go the extra mile to make their customers satisfied. The company/location rewards customer loyalty and, from what I have observed, staff work their tails off in fair weather & foul to help customers expeditiously. Soaking wet in the rain and freezing in sleet, they still give you great service and help you check the car out with no rushing. Wow! The great customer care at this location is why, after several years of being loyal to AVIS Castle Rock with no reward and many negatives, I have switched to Ryan's team at Enterprise. Summary: I can only vouch for my own (several) experiences with Castle Rock Enterprise, which have been top-notch. You will love how helpful and courteous this business is! Now, will someone please buy these guys a potted plant and a painting or two? Their office is very, er, minimalist. read more

I am in town visiting family and rented a car over the weekend . The staff is professional, friendly , and FAST! They also went above and beyond giving me a follow up call checking in to see if I needed anything during my rental . I would recommend this location to all my friends and family. I will be sure to use them again for all my visits to the South Denver area !! read more

Terrible customer service. We tried to pick up a reservation here that we originally had at a different location and we were told that they used a "completely different system" than the enterprise that we rented through? Which makes absolutely no sense. The manager was more concerned with talking on the phone than servicing the physical customers in the store and seemed very uninterested in renting us a car. Overall terrible experience read more

BEWARE!! Enterprise Rental Car Company: I had an eye-opening experience with Enterprise Rental Car in Castle Rock, Colorado on July 17, 2019. Please read and beware of doing business with this company. It is a bit long, but worth reading as most of you will rent a car at some point in your life. I signed the rental car agreement, declining their insurance because I had my own, and was told by the agent that a full copy would be emailed to me. That emailed copy contained a "terms and conditions" link which I did not see until I checked my email after I had picked up the car. Of course, no one reads these anyway as they are in long legalese type language. I will check for one thing, however, before I ever sign one again; a Mandatory Arbitration Agreement (an arbitration option is okay). I talked to my stepdaughter who is an attorney and there is no way to get out of this mandatory agreement. YOU CANNOT USE AN ATTORNEY. if an attorney sends them a letter it automatically goes to arbitration. You have given up all your rights under the law. So, here is what happened. The Enterprise Rental Car at 185 Wilcox St in Castle Rock, Colorado, keeps the rental cars in an outside parking lot with no cover. I picked it up there and returned it there. I walked around the car with an Enterprise employee and did a visual check of the rental car before I signed the rental agreement. Upon returning the rental car, an employee came out with a reflective card of some kind and showed me 5 or 6 tiny dents on the top and the hood that he referred to as hail damage. I was not in any hailstorm while driving the car, but it is possible it got some damage parked in my driveway on a day when there was a storm. I was not concerned because it was covered under my insurance anyway. What got me concerned was the request for payment and the repair invoice from the Enterprise Rental Car damage recovery unit. It showed the same car (with photo-copied pictures that did not show any clear damage but also had no time stamp) having some 56 dents repaired and not just the few that the agent showed me when I brought the car back. The Hail Map showed that Castle Rock has experienced numerous hailstorms in 2019 to include one on July 21, 2019, just two days after I returned the car (see link) http://www.stormersite.com/hail_reports/castle_rock_colorado/2019/July/21 . Was the car still out in the lot when that storm hit? I have no way of knowing other than "their word." All I know is that I was not shown near that much damage when I returned the car. Rachael Enright, Branch Manager of the Castle Rock office, explained that the cars were always checked by them before they were rented. Based on a Google search, I was astounded to find many questionable claims filed by Enterprise for hail damage to their rental cars. Upon returning the car, I should not have had to rely on a verbal report that the car was checked by employees for hail before I rented it. They should have done the same kind of thorough check in my presence when I picked it up. Guess what, when you sign that Mandatory Arbitration Agreement, they can claim and say anything they want because you have given up your rights to an attorney. Here are some suggestions: * You are likely to be in a hurry when you pick the car up so check the rental car contract online before you choose who to rent the car from. Don't sign any agreement that contains a Mandatory Arbitration Agreement (I checked Hertz and they did not have one in their online agreement). This also applies to buying cars or any other contract that contains that clause. See link below. https://www.ncconsumer.org/news-articles-eg/mandatory-arbitration-clauses-are-everywhere-but-arent-good-for-the-consumer.html * Buying their insurance solves the problem, but I was quoted $26 a day at Enterprise for that insurance. I had the rental for 30 days so that insurance would have cost $780 (that would be $9490 per year). I have never heard of insurance that high as it equaled the cost of just renting the car. My opinion is it was purposely raised because it was hail season. * Use your cell phone and take lots of pictures when you pick it up and when you bring it back. Do not use a key drop if you can help it. Any damage that happens before they check the car in the morning will be on you. * Here is a link to an Enterprise Rental Scam at the Denver Airport: https://www.youtube.com/watch?v=2RxDmVQpMlA * Here is one more link with a story almost exactly like mine: https://enterprise-rent-a-car.pissedconsumer.com/enterprise-false-hail-damage-claims-20140717511599.html Good luck all. I hope this helps. Obviously, some of this is just my opinion (couldn't get any documented facts or pictures from them) about what happened. My opinion, however, will keep me from ever renting a car from Enterprise again (especially in CR). By the way, I understand Enterprise also owns Alamo and National rental companies. read more

This place SUX in castle rock CO!!! I had reservation's and they called to make sure I was still coming. I get there at my time and they say they have NO cars!!!! WHAT?????? We have a 10 hour drive! They till us to go home and they will call us when they have a car!!!! We were sick and they had no care!!!! We walked and headed for Avis in castle rock and they had us in a car (better price then enterprise) in less then 10 minutes!!!! Avis rocks! read more

This rental car company embodies all of the worst stereotypes you hear about rental car companies. The person who checked my vehicle in went over the exterior for 15 minutes for declaring he saw "hail damage" and charged us for the damage. These people are crooks, plain and simple. read more

How does this place stay in business?!!! We were rear ended and the insurance company said we would have a car the next morning; they said we would have an suv because that what was damaged. Enterprise did call us the next morning. They told us they didn't have any suv's. Okay, that was fine with us as long as it would fit our family. So they said they would bring us a car after 1pm. A car never showed up. Husband called after 4pm and was told that they don't have any cars. What?!!! The end of the day rolled around, and a car never showed up; not even a phone call!!! Very unprofessional!!!! No customer service and no cars!!!!! Go anywhere other than Enterprise in Castle Rock! read more

Unbelievable awesome great service. Customer service is the BEST!

Having a vehicle serviced - reserved a rental car for the day. They picked me up in time - professional, courteous service - clean car - great experience!!! read more

Incredible how crappy this place is. My mom went in a week ago to see what she needed to rent a car and the guy told her that she could use her debit card and out of state license and he said yes. When we came to pick up the car at 5:30 today the lady was incredibly rude and told us that we were misinformed and we needed utility bills if my mom didn't have a credit card. We live 15 min away and at that point it was 1745. We asked if there was anything we could do. The lady would not work with us whatsoever or wait an extra 15 min for us. I can't believe they are so anal and unwilling to help customers. Needless to say, we called Avis and they were absolutely wonderful. We got a car a couple hours later. read more

I booked a reservation a month ago, and when I arrived today to pick up my car, there were multiple people waiting. The gentleman before me was being told that the only vehicle was a huge truck, which he didn't want. I asked if they had the full size vehicle I had reserved, and was told there were no vehicles on the lot. It was 15 minutes after close, and I had been waiting for well over 40 minutes. Had I been notified earlier in the day that this was an issue, I could have tried to make other arrangements. The guy then tried to tell me they had tried to reach me, but must have bad contact information. Funny how I got the confirmation reminder just fine today via email, and they always call my cell phone to check on my reservation when I rent. They have lost a long time customer, as I will NEVER go back. Poor business/customer service. read more

Spencer and his team were great throughout the whole rental process thanks guys you are great and I will definitely return for my rental needs read more