Beyond TEN star service ~ outstanding CLEAN and well managed location to rent a car or truck Extreme over the top hi standard professionalism by Ike Mbanugo, with knowledge,detail and customer care ~ sincerely friendly and warm. Totally worth the drive from Castle Rock to Parker. Anddd OH my the savings to do so. read more

Very grateful to the team here that had us in and out seamlessly. Everyone was super helpful, clear about terms, and friendly. Shoutout to Troy that helped us turn in the car a little earlier than scheduled. read more

Thank you, Stephanie, Tyler, Jake, and the entire team, for consistently providing exceptional customer service. I not only experience your dedication firsthand when I rent but also see it in action as you accommodate other customers. -Tyler Collins Snyder read more

Zach was very helpful and had great clarification when helping me. Customer service was great!

By far the worst experience with a rental company ever, and to top it all off they charged my wife a $200 cleaning fee. The car was clean.

I rented a car through this branch from my insurance company and unfortunately, this branch doesn't communicate well at all. When I initially arrived to pick up my appointed reservation on time, they said they still had to clean the car. It was nearly an hour late! A week later, someone had hit me in an accident and damaged the vehicle to the point a door was lodged closed, and enterprise made little to zero effort exchanging the vehicle after I'd asked them twice! Meanwhile they're charging me without notification and no call backs whatsoever. If you want a good experience here, you got to do the footwork. They don't meet you halfway. EDIT: 2 weeks after this review, Enterprise still hadn't contacted me after I had emailed them immediately after the above review. They also continued to charge my account without my authorization. I had to drive up to the branch myself and see what was going on and there was one person working and a whole lot of customers waiting for service. Once I had finally gotten the car exchanged after an entire month, they attempted to charge me the full amount for the new car! Mind you they let me drive around town in a 3 door car and a messed up headlight for a month! Not only that, they charged me 75 dollars on a Sunday for nothing they can even figure out! Yet I sent them a screenshot of the charge from my bank! This is the worst rental experience I've ever had! read more

My experience with the Parker location was excellent. I was treated poorly and overcharged by the Enterprise Denver Airport location - the Parker location quickly acknowledged my concerns and rectified the problems getting me into a vehicle and on my way to enjoy my vacation and son's wedding. Stephanie Otalora, Management Assistant is truly an asset to the company. All future trips to CO (and there will be many), will start at the Parker location! Enterprise @ Denver Airport needs serious corporate attention. Possibly a mystery shopper to see how customer service is non-existent! Go to the Enterprise Parker location for superior customer service! Thank you Stephanie. :). read more

Very friendly and helpful. Great customer service and I'll definitely use them again. Pleasant to deal with. Thanks for everything!

New management is difficult to work with. They did not communicate well with insurance co or myself. Car was not ready and they wound up giving me a car with 3/4 tank of gas and said return it the same way. It was returned with a full tank. Nearly 3 months after returning, there is a charge for $385. Tried calling and got either mail box is full or mail box is not set up. Never a person. Turned out it was for the car insurance and $4.19 for gas!! ($4.99 is what they charge for a gallon) The insurance company had to send me a check to make it right. The Enterprise charge is just plain petty, not even a whole gallon of gas. read more

All I can say is Will makes it happen. I took my car in for a repair and Will picked me up at the shop and took me back to the Enterprise office to select my car. Once selected we did the walk around to ensure all damage ( there was none) was dully noted. But wait there is more. Will then walked me thru the car's controls so that I understood all the technology that comes with the new cars today. Need a great rental car at a fantastic price with superior customer service? Then go to Enterprise in PARKER , CO and ask for WILL. read more

I would give a 5 if they had a key drop! Service was great and they set me up with a clean car. But returning it at 6pm with no key drop was a disappointment. read more

This is the worst damn place to rent a car. NEVER EVER COME HERE. Made a mistake of renting one time here for a minivan for a family road trip and when I arrived they didn't have it. Had to drive to another enterprise to pick it up. Today I went to rent a car for another road trip and had scheduled pick up at 12:00 and showed up at 12:04 and was told they would not rent because they close at noon and keys were locked. Worst place ever. Never ever ever ever rent from here. If I could give zero stars I would. read more

My car reservation pick up time was 12:30. I called to let them know I was running late in a meeting. Talk about rude and ill prepared to handle customers. The woman told me #1 The car I requested 1 week ago is not available; I'm told over the phone. Really? It was available when I booked it. #2 I was told don't come until after 4, so had I not called what was your game plan? Have me sit here until you figured it out? #3 I arrived at 4:04 and an hour later I still don't have a car. Enterprise, your a great big company, why can't you deliver what you promise? Won't be going here again! My time is money too! read more

Kapri and Katie both helped me with my reservation and could not have been more helpful, nice, and funny! They made the entire car rental experience fantastic and easy. Absolutely love the rental car I got and all policies were explained thoroughly to where I could easily understand everything. Thanks to both of these great ladies, I was quickly on my way and will absolutely be back here for my next rental car. read more

Very disappointed as the manager does not honor a reservation. I had a reservation and they didn't provide the car I reserved and they didn't provide me any alternative. They left my family hanging!!@!! read more

They made so many miracles happen for me. After gaining my sobriety, they were able to help me reunite with my children and wife. I'm so thankful that even after showing up to find out that there were no rental cars available, prior to booking five days previously. Tim and his staff members made it happen. Thank you for everything that you do. You never know how you are going to help somebody. read more

Thank you so much to Matt and Mikaela for their kindness and condolences while my wife and I were visiting Colorado for my twin brothers funeral services. I called last minute and Matt called me back within an hour with the perfect vehicle for us to take my Sister-In-Law to the memorial services. Their kindness and compassionate was very much appreciated and overwhelming. They both are truly an asset to the organization. read more

Great Enterprise rental car location. They pick you up and drop you off. Katie was great. I highly recommend this location read more

Enterprise Rent-A-Car - Great rental car service. Great car at a great price. Katie was great! - Car Rental Near Me - Parker, Colorado

My husband and I experienced horrible customer service at this Enterprise location. When we walked around the car for the first inspection, the employee said she was looking for scratches and dents. She didn't check for hail damage. And we didn't think to look for it. The insurance company that was covering our claim extended our rental time as they were not finished processing the claim When we turned the car in. A different employee checked for damage. He grabbed a light blocking shield for windshields . We weren't sure why. He came in and demanded us to give him the deductible for our insurance. We asked why and he said we were responsible for the hail damage. He took us out to show us and used the shield to block the sunlight reflecting on the car (It was white). There were a few dimples on the top. He said the trunk had some and I checked. There were none on the trunk. During our first inspection before we rented the car, the employee didn't use the light blocking shield. She didn't even look for hail damage , and we didn't think to. As we have always had good experiences with Enterprise. We told this man we would wait and speak with the manager. She repeated a damand for our deductable. We told her we hadn't had any hail where we lived. She said the radio report said there was some hail in Parker. We questioned our neighbors when we got home. They agreed there was no hail at our condos the night before. We also checked the other cars that had been in our parking lot the night before. There was NO hail damage on any of them. The manager then called us and said she was charging us for an extra day . Even though an extension was approved by the Insurance company. It is also a policy for Enterprise to offer their insurance. The didn't offer us any. The person doing the paperwork just said, "Do you plan on using your insurance?" So we said yes. We are sure the light hail damage was on the car when we rented it. It didn't occur to me to scrutinize the car during the inspection. I also didn't like that the start of the conversation was, "You need to give us your insurance deduction now". The manager and male employee were rude, argumentative, and pushy. I would recommend you DON'T USE THIS ENTERPRISE rental place in Parker. If you do video you first inspection . Or you will get stuck footing the bill for damage you didn't do. read more

My wife and I the past two days had to rent a car to cover while our car was in for major repair. As an Enterprise member, I had reserved an SUV, but when I arrived to pick up the car, they didn't have any available. Capri the new manager immediately got an SUV from the closest Enterprise. It took awhile for the car to come down and get cleaned, so for the wait, my first day was comped! The entire staff was great, especially Dale when I returned the car. If you're around the Parker area and need a rental, this is the office to come to, as their customer service and friendliness is second to none! read more

Horrible customer service! We needed a large SUV, they told us they didnt have any that day but promised to get us one the next day. So, they gave us a mini van for the day, the next day they said they will not give us an SUV and we were stuck with the mini van. They wouldn't even let us know if a SUV came in and would not drop it off to us, 2 miles away. Not all the employees were terrible, just Dale, the manager. Dale should not be working there if he doesnt have customer service experience. read more

There are few times in my life when I feel that I am dealing with dishonest people. This was one. Enterprise claims hail damage when there was no hail. Then, rather than deal with me in a open manner it was, sorry you can't see the car to see what the damage we see. Sorry, the car was repaired. You came too late to see the damage but trust us; it was bad. Why would you want to know how much the damage will cost? We will work it out with your insurance company. Don't worry, it is only your money that Enterprise is after. It's not like you are a bad person. My advice: Take pictures of every inch of the vehicle before and after the rental or else Enterprise will claim you damaged their vehicle. Do not ever rent from Parker Colorado Enterprise rent a car unless you want hassle and dishonesty. read more

I rented a car from the Parker, CO location, well the inspection was super fast and i did walked around as well and everything was fine. when i return the car they try to blame me for a dent in the passenger side which i didn't do, after almost 2 months i receive a phone call asking me rudely how do i want to pay for the damage, i did everything i could and talk to everyone and NO ONE was able to find what happen to the car i have rented, blame me again and now i have to pay over a grand for something i did not do. ABSOLUTELY the worst company i have come across so far, it's like a scam, NEVER AGAIN, a cheaper price for a rental car is NOT worth it, if you ever rent from them BE AWARE, good chance you will get blame for something you didn't do, if you don't care about this review, please oh please, when you doing the walk thru point out EVERYTHING YOU SEE even if is the size of a pinkie nail of a baby and after that pray they don't find something to make you pay for. BE AWARE PLEASE, i don't want anyone to go thru this and this company needs some major changes. NEVER EVER EEEEEEEVER AGAIN and i will do everything in my power to make people rent a car from somewhere else. By the way, i have given a star because i have to chose one, if not they will not ever get the corner of a star from me. read more

Excellent customer service! I rented a car while mine was being repaired. Renee was really friendly, while communicating and coordinating with me initially to ensure we were on the same page with the repair shop. Which made the experience less stressful. Maddie was friendly as well and picked me up from the repair shop upon drop off and went over the rental policies. The car was clean and in good condition. Overall a good experience and would rent from them again! read more

We'll come out and pick you up.... (45 mins late). Took these guys almost an hour to drive 2 blocks. Then I got here's your SUV sir ( a Subaru sedan..) I can't make this up. Everytime I have gone here not by choice, they don't have my car reserved. I have no idea what is going on at this place...if you have an option go somewhere else read more

I have used this location several times over the last couple of years and have always been very happy with my transactions here. I've never had any trouble; the staff is always courteous and competent. If I'm planning on renting a car, not that there are whole lot of options in the area, I try this place first. The only reason I have ever not used this location is due to them not being open or something, which is not something they can help. I only wish they would change their phone number because I often get phone calls at home from people wanting to get 'picked up' since my home number is only a digit off from theirs! read more

Enterprise Rent-A-Car - Car Rental Near Me - Parker, Colorado

Do not rent with this company. I have attempted a rental 2 difference occasions and both times - I get a call 8 am the day of renting to say they do not have a car. The reason for the reservation is I need a car! Unacceptable and they should be closed for good. I will never contact you again and hope others do the same. read more

Avoid this location! I've used Enterprise for 20+ years, never once had a single complaint until now. Returned a vehicle with no damage, walked around it upon return with a "rep", was verbally told all is good. A week later I get notified by their Damage Recovery Unit. They claim there is damage to the car. Thinking this must be a mistake, I stopped by the location in Parker where we rented the car from and returned it to. The "rep" that checked the car back in LIED directly to me and to my wife and we caught him in his lie! We have full insurance coverage on 4 vehicles, a small deductible, and I would have no problem paying for any damage, had we caused any! DO NOT use this location. They are scammers. First red flag should have been how pushy they were to sign up for their insurance. 2nd red flag should have been a "deposit" I had to leave and subsequently have not gotten back. read more

I've been in a couple car emergency jams and this Enterprise location has always been very helpful, even without a reservation. The staff is always friendly, shakes your hand and looks you in the eye when talking to you. The cars are not the best, but you're paying about half of what Hertz charges, and this place picks you up and drops you off - that is easily the best feature Enterprise has if you ask me. read more

These guys are great! I've rented from them a few times when I come in town and it's always such an easy and quick experience. Very friendly staff and they get you in and out of there so fast! I reserved a car with them last weekend, and I just needed a simple, small car so I reserved an Intermediate car (Toyota Corola or similar) and when I got there, they didn't have any Intermediate sizes left, so they upgraded me to an SUV at no additional charge! Amazing customer service. read more

I would give a 5 but the terminals to check in were down and took roughly 45 mins start to finish to get a car with 4 people maybe 5 ...a bug lengthy and not fast read more

Enterprise Rent-A-Car - shuttle bus - Car Rental Near Me - Parker, Colorado

I had a great experience at this location!! The staff (a girl and two guys) were funny and welcoming. Everything went smooth. Easy check-in and check-out. When we picked up our rental there was maybe two cars in the lot, and when we returned our car the lot was overflowing. Would definitely rent from them again. They will of course try to sell you on insurance, etc. But every rental car company does that. There was no line at pickup or drop off and I was in and out both times in about 5 minutes. read more

If I could give them a zero, I would. I called at 3pm and was confirmed a reservation for 4pm. Didn't think anything of it being short notice since I was given a confirmation code. The call center never informed me there may not be vehicles available. I arrived at the location and was told they were all out and I needed to go to another location which was 16 miles away. They were sold out till Monday. Saying it as if I should know better. The location blamed the call center and the call center blamed the location. The call center informed me that the location was suppose to call me and tell me if they didn't have anything available and that the reservation is sent instantly. The reservation was sent at 3:06 which gave them almost an hour to inform me they didn't have a vehicle. Had I been told all this at 3:00pm I would need to drive to any other location, I could have planned ahead. Its very bad customer service When a company blames other parts of a company. To the consumer Enterprise is Enterprise is Enterprise. read more

We had the most incredible experience! Mikaela B. was amazing! Not only did she meet our rental needs and expectations but went above and beyond to truly make our experience an enjoyable one!!! Thank you Mikaela! We'll definitely be back! read more

Great customer service! They gave me a large suv the first day and told me if it was too big or I felt uncomfortable to call the next day! I called back and sure enough they swapped out the SUV for a Jeep at no additional charge! read more

"If I could give a zero star I would!!! This location has the worst customer service! I have now had to drive completely out of my way TWICE to rent a car on county line road due to this locations unwillingness to provide good service!!!" read more

Had a great experience at first meaning I totaled my vehicle, I owe enterprise 75$ and they continued to attempt to run my card on file without permission as I told them I don't have funds due to hard ship. and send me to collections after a week of no payment. Reed from this location is very unprofessional and is in no position to be a 'manager' read more

Kapri helped me so much in arranging an all wheel drive car. It seemed they were out of them but Kapri didn't give up. She must have pulled every string she had and found one for me. I didn't mind the wait, it was worth it. Kapri ran the office like she was directing an Orchestra. She knew exactly who to help next without a sign in sheet or take a number. If I owned a large company, I would so hire her away from Enterprise and have her run the corporation. What a fantastic employee. read more

I regret giving this store my business! I would never go back to this place or send anyone there way. I was in an accident 9/25/2017 and needed a rental car asap, I made the reservation through the 1-800 number and I was under 21 and the lady I talked to was totally fine with me rental a large SUV since thats what I drive, and she told me it was totally fine I would just have to pay the difference, once I got there the manager trainee - Kelsey was there and was dealing with her, well I got a large SUV - a chevy suburban. Well after returning it and getting by car back I started to notice things wrong with it, well I called Enterprise and was told by the "assistant manager" I cant rent that car anymore since I wasn't 21 yet, well why did you let me rent if I couldn't. This place is a joke! But yet I have had no problem renting a rental truck even showing my idea. read more

"See, you know how to take the reservation, you just don't know how to HOLD the reservation and that's really the most important part of the reservation, the holding. Anybody can just take them." - Jerry Seinfeld. This pretty much sums up my experience with Enterprise. I will never return. read more