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    Enterprise Rent-A-Car

    2.9 (40 reviews)
    Closed 7:00 am - 6:00 pm
    Updated 1 week ago

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    2 years ago

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    3 years ago

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    3 years ago

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    3 years ago

    worst customer service ever!!!! no help at all from tyler or area manager. all thry say is we do not know we dont work with that!!

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    5 years ago

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    6 years ago

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    12 years ago

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    9 years ago

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    12 years ago

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    10 years ago

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    Ask the Community - Enterprise Rent-A-Car

    Review Highlights - Enterprise Rent-A-Car

    Here comes Jordan, I call and speak to him directly and am shocked he is able to get me a car.

    Mentioned in 3 reviews

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    You might also consider

    Hertz Rent A Car - Showing vehicle class on paper documentation.

    Hertz Rent A Car

    2.0(33 reviews)
    5.2 mi

    The plus side: convenient location within Cottonwood Plaza with nearby gas stations (next door and…read moreacross Cottonwood). This absolutely makes refueling quick and easy before returning the vehicle. Also, there were no extra surprise upcharges, so what I was quoted on Booking.com was what I ended up paying. The negative side: wait times can be long since there was only one desk agent working both at pickup and drop off, so be prepared for delays. (Serious Chatty Kathy). Loss of one star. I ended up booking thru a travel site that gave me a better rate than Hertz Gold Plus. The car (an uncomfortable 2025 Jeep Compass Limited) ran fine for mountain driving, but it wasn't very clean. Possibly due to turnaround times and lack of staff. Fast food wrappings, dog hair and dust in the interior, bird poo on the exterior. Loss of another star. As a reminder, always take photos of your rental car at both pickup and return. This car only had 22k miles and quite a few scratches on the rear bumper.

    I am going to apologize to all readers of this, because this is going to be long!…read more Dealing with Hertz has been a horrible experience. I will never set foot in another Hertz. EVER! My Husband and I were caught in a hail storm and we needed a rental while our car was being fixed. My Husband was told that Hertz would drop the car off at the collision center. When he talked to Hertz, he was informed that was not true. Ding #1, and you're going to see why communication is a big issue with Hertz. Regardless, we went ahead and reserved a car. My Husband was convinced he was getting a Tesla Model 3. Not only does the site say Tesla Model 3 with tiny little letters in a sea of words, saying "or similar", but he got at least one email each day after we made the reservation to the day we picked up the car (5 in total) telling him how to care for a Tesla, here's what you can do with the Tesla, you can now connect your phone to the Tesla... So, we expected the Tesla. Even if we didn't, we would expect an or similar, not an EV from a different class. Which brings us to the EV from a different class. We picked up our rental Tesla Model 3 or similar EV and we were surprised after practically spamming us for several days to get the Subaru Solterra, an EV, according to their site, isn't the same class. If it was, why are there two different prices? I wish I could tell you what those prices are, because it turns out there every time we look it's a different price. My Husband and I each looked today and we got two different prices. I got $63/ day for the Tesla and $57/ day for the Subaru and my Husband got $54/ day for the Tesla and $45/ day for the Subaru. Not the same class, otherwise it would be the same price. Also the same range and charging time (coming up). I also found that our digital paperwork says class E7 (that means a Tesla Model 3, or similar). The paperwork that was printed out the day we picked up the car says class L7 (that means Subaru Solterra, or similar). Again, not the same class. I had to dig for that information, but seeing one document say one thing and another say another thing (E7 versus L7) that sends up red flags all over the place. The NOT THE SAME CLASS flag. We asked that we be compensated somehow. The clerk, who was really very nice, said since we already paid there was nothing he could do. My Husband asked to speak to the manager. The manager came out from the back and only had "it's an 'or similar'" and "If you want the Tesla then you will have to go to Union Station to get it." As if we don't have jobs and a vehicle to get there. Not even a discussion no compromise, just disdain for the situation. My Husband demanded compensation, but we were denied that. In fact, he was even mocked with a "You demand it?!?" thrown back at him. Now the rub. We had no choice but to take the vehicle. We didn't have our car and it was clear that Hertz was not going to rectify the situation. So, we took it. We are not the kind of people who can stay at home and do nothing all day. We have lives, things we need and have to do; like everyone else. It was charged to 73% or 165 miles (there about). We immediately had to run an errand. I wanna say we were at about 42% when we returned home. It was going to take 36 hours to charge, which we didn't have because we had to use the car. And that's 42%. If we have to use the car every day then we will run out of charge at some point. Thankfully, we've been told that the car doesn't have to be charged up to 73% when we return it, because we will never get it there. If we had gotten the Tesla we would have not had so much of this issue (read; more mileage and less charging time). We were told to call the "Customer Relations" line. Note, that is NOT Customer Service. And, I can vouch for that. They were worse to deal with than the manager at this location. For starters, there are no options for an issue similar to what I was calling for. They had an option for Roadside assistance, which has it's own line, but not for a current issue or complaint. As such, I picked the things semi close to what I needed, expecting that I would be transferred. The first woman responds and asks for my rental record. Ding #... Where am I, 7? They don't have a record of that. She is able to use the Reservation # to find it. I tell her this is a complaint and she tells me that she will forward it to the manager at this location. I explain to her that it's a bad idea since this location and it's manager is part of the complaint and they did nothing for us. As I expected, she tells me she needs to transfer me to someone who can help me. This is continued on a screen shot of a word document, as I seemed to have run out of characters for a review. Other documents and pictures are also attached.

    Photos
    Hertz Rent A Car - Cost of Tesla Model 3 versus Subaru Sulterra when I went to the Hertz site.

    Cost of Tesla Model 3 versus Subaru Sulterra when I went to the Hertz site.

    Hertz Rent A Car - Cost of Tesla Model 3 versus Subaru Sulterra when my Husband went to the Hertz site.

    Cost of Tesla Model 3 versus Subaru Sulterra when my Husband went to the Hertz site.

    Hertz Rent A Car - Looks can be deceiving.  Roomy trunk space and performed well in the high country!

    See all

    Looks can be deceiving. Roomy trunk space and performed well in the high country!

    Budget Truck Rental - I wasn't aware that a Ford 350 got approximately .5 miles to the gallon.

    Budget Truck Rental

    1.0(7 reviews)
    0.4 mi

    I rented a truck on 9/17/23 and I rented it for 2 days. I had to pick it up in Colorado Springs…read morebecause they didn't have any trucks available where I wanted to pick it up which was Pueblo, Co. anyway I explained this to the gentleman where I picked the truck up and he gave me extra miles for it. That's where the trouble started when I turned the truck in at Greenwood Village they were closed so we filled out the paperwork and left it there. I called the next day and asked if there would be any more charges and the lady told me "NO" then 2 days later I got a $156.53 charge on my card! I went back and forth with someone sending my contract information and they said all they could do was refund $31! So I called them and was on the phone for an hour and a half trying to explain to them what my contract says and I was refunded only half! Oh and the people at this Greenwood Village office said I put 304 miles on the truck which I only put 200! So someone at this office is very dishonest!! I WILL NEVER RENT FROM BUDGET AGAIN THEY ARE CROOKS!!!

    Rented a one way truck from Budget at the end of December, and returned it 5 days later. Two months…read morelater received a bill for $300 from budget to remove graffiti that was on the truck when I picked it up. Do yourself a favor, don't use Budget! **Update** - Responded to Budgets outsourced claims provider Sedgewick and explained the situation, their response was to send the bill to collections with no warning. I can't stress enough to not get involved with Budget, terrible terrible customer service.

    Enterprise Rent-A-Car - carrental - Updated May 2026

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