The fuel hose on my ancient Mercedes fell apart, and efforts to obtain a new one locally proved futile. After many, many Ubers, and a disastrous experience with Link on Demand (they never showed), I decided to rent a car. I called Enterprise, and made a reservation. It was a very simple process. It was actually probably cheaper per day than multiple Ubers. I was given a Camry, which was a mostly fun car with a huge trunk. It was easy to drive, although a bit naggy if you went even 1 mph over the speed limit. It also doesn't make any noise when it starts, so that was an adjustment. Everyone who helped me was friendly and cheerful. While this was only the second time in my whole life that I have rented a car, if I ever need another one, I'll probably use Enterprise. Unless another company offers drop-off and pick-up services. In that case, I'll go with them. Ubers and Lyfts add up fast. read more

Aweful. Was sent here by State Farm to rent a car. Left work early because they told me to be here before 6. Seems the detailer left for the day with the keys of the only rental they had left. The employees thought it was the funniest thing. They did however have dirty truck available with no gas. read more

I had an excellent experience with my Enterprise Car Rental (5818 County Line Pl.). Kaela was on time and very knowledgeable when she picked me up at my car repair shop, the Enterprise manager there was great, and all employees were friendly and efficient. I can't say enough how easy the Enterprise employees made my car rental a truly great experience. Enterprise Car Rental is a first-class business! Donna Sprague read more

They refunded me and closed the claim. But for nightmare customer service, Taylor at this location is your person. I see her mentioned in other reviews as hanging up when you call. It's the truth. I started out thinking the whole thing was an honest mistake. But Taylor's behavior proved it was actually part of a plan I guess, to try and make me pay for damage caused by a previous customer that they had missed. Avoid Taylor! PS if you look at my previous reviews, I had given another (now closed) Enterprise location and manager a 5 star review. I used to love Enterprise, but no more. read more

The staff is friendly, the customer service is great. Very accommodating and understanding, no complaints, great branch to work with. Overall very satisfied. read more

Amazing customer service thanks Taylor! Everything went great, supper fast and efficient!

A sales rep by the name of " Taylor" was very rude and unprofessional. Will be reporting her to Enterprise. Taylor hung up on me 3 times when trying to schedule a rental for that same day. 1st call she hung up on me after I asked for rates for the day and she was too lazy to look it up for me. She told me she has no access to it which is a lie because any other branch was able to tell me the rate. On the 2nd initial call she told us she had availability for that day at 3:30pm and tomorrow as well. When we asked if we arrived a couple mins after that would it be okay she said "let me ask my manager" then proceeded to hang up right after that. When I called back I asked to speak to manager and she said sure then hung up again. We called repeatedly in attempts to get our rental today but she did not answer the phone until the manager left for the shift that day. Following that call we called again to try to get the answer for 3:30 reservation again. But once again, she then decided not to answer the phone till 3:52pm and state that she has no more rentals until Friday. Taylor is disrespectful employee and should not be allowed to work with enterprise. read more

I've rented from this location on numerous occasions. Taylor at this location is what makes my experience top notch every single time.

I rented a car from Enterprise in November 2024 and while I was at home they claimed I drove on Colorado I25 N express lane two days in a row and charge my credit card with the toll amounts plus service charges. I called their toll department and emailed them many times to ask for proof that included pictures and to indicate what section of this very long highway supposedly I drove, and they refused to provide any information requested and emailed me back every time with the following statement: Our review team concluded our initial research. Unfortunately, we were unable to identify any discrepancies indicating that the tolls reported against the vehicle are invalid. Would you happen to have any documentation placing you in an alternate location, so that I may further investigate this matter? Any food, gas, credit card charge, or store receipt with a time, date and location stamp will be enough. Subsequently, since I was home both times I took a screenshot of my work timesheet that indicated that I worked from home those two days and in one of those days I drove to the car repair shop in the opposite direction of I25 within 15 minutes of the time they claimed I drove on the I25 N express lane and again they responded the same way. This is a complete scam, and I hope authorities will follow up on these business practices to protect the public from corporations like this. read more

Would give zero stars if I could. Zero transparency about fees up front. Was picked up from a repair shop, asked if I want to prepay for fuel and that was about it. Was under the impression my insurance was covering the costs, next thing I know they charge me $1,200. Was a complete surprise, WILL NEVER USE ENTERPRISE AGAIN!! Zero transparency on fees and charges. read more

Worst company ever. I accepted a car with both scratched and hail damage. The sales guy and I took photos. Now they are trying to make me pay for the damage that was already there citing new damage. They sent me photos of the "new damage" and I sent them the photos I have to them citing its old here is proof. They insist that is incorrect. They are billing me over 1600.00 for this damage. DON'T RENT FROM THIS PLACE or Enterprise in general. Terrible service, and will con you into paying for damage already present upon pick up. read more

After battling car reservations on line for over 2 hours (final fees being outrageous after taxes, no shuttle bus early in the morning, etc) I finally thought of Enterprise in Highlands Ranch off County Line near where I'll be staying. SO easy!! Allowed pickup and drop off at different locations, no hidden fees, SUPER nice guy Brett on the phone. He assured me of my reservation, which sounded too good to be true and then made an alteration in my reservation that made my life even easier! Enterprise has earned my business every time I come to Denver. Brett was great, and calmed my shattered nerves with his no nonsense, sympathetic and reassuring manner. Thanks a million, Brett! read more

Having a car repaired near by. A car was available for me to rent for the day. Staff was friendly, efficient and gave me a ride back to the repair shop when my car was ready. read more

Enterprise was very quick to pick me up at a car repair shop. A courteous young woman picked me up & drove to the Enterprise location to complete paperwork. She explained the car's operation to me & examined the car for previous damage. Her behavior was very professional & mannerly. I really appreciated the rapid response to my phone call. The car was very clean & performed well. read more

45 minutes before my reservation time I got a call saying they didn't have a car for me. I was told I'd receive a call within a few hours when one was returned. I'm still waiting a day later read more

I wish all other rental cars would treat their customers like the Highlands Ranch Enterprise. I'm really not sure what some of the other reviewers are fussing about but I can tell you that I have rented many cars from this location over the last few years including just on the New Year's Eve day. As always they greeted me with a smile and had a clean car waiting for me. Steven the shift (or branch) manager shook my hand and asked if the customer service was to my satisfaction. Of course it was! This is my absolute most favorite place to rent vehicles. Good job guys and happy new year!! read more

I've rented from this location probably ten times in the past year or so and each time they have been professional and great to deal with. Renting that often I've learned that no car is perfect, but whenever there's been an issue or a question they've handled it. I always feel appreciated and taken care of here. No complaints. read more

Enterprise Highlands Ranch had three months to ensure I would have a safe, reliable rental while my car was scheduled for shop work. Instead, they showed up with a car that had low tire pressure while checking gas and milage. The representative told me it was probably just the pressure valve wasn't working. He then proceeded to tell me I could take it to any Firestone or Discount Tire for repair. After telling him that it's unprofessional to show up with a car that has alerts going off he offered to drive it back to put air in the tires. Upon return, I did a closer inspection and found the tires were nearly bald, the inside was filthy and the apology was I'm sorry I should've never said anything about the tire pressure valve. The lesson he took away from this was don't saying anything or make it right, just let the customer drive it off the lot and have issues once they get on the road knowing there was something wrong. It was the first time I didn't feel safe taking a rental car off of a lot. read more

Enterprise Rent-A-Car - Car Rental Near Me - Highlands Ranch, Colorado

UPDATE: After receiving the response below, I sent an email to the contact listed and received a robotic response that did not help with the situation at all. They ignored the complaint completely and failed to look up my ticket prior to reaching back out. Thanks for all of the help!! After weeks of calling regarding my lost wallet that was found by this location, I have given up my effort. I was told they found it and would be shipping it to me in Texas. However, I had to call multiple times after to confirm it was being shipped. After the 3rd week I was told it was no longer in the safe, but they couldn't provide a tracking number. I never got the wallet back. Worst part is I was in Colorado 3 days after they said they shipped it. I easily could have picked it up if it was going to be such a difficult task. read more

Excellent customer service, Taylor made the entire process seamless!! Car was very clean-, service was prompt and friendly- highly recommend

I normally have had good service from Enterprise but had to deal with the manager who checked me out. His demeanor was un professional and not what I would expect from Enterprise. There are other locations around the area that have higher ratings and perhaps better service. read more

After renting from EZ Rent-a-car at DIA (45 min wait for the shuttle, 2-hr wait in line at 2AM with 3 tellers, and a car with a driver side seatbelt that did not work), I realized that I needed a car for a few more days. Enterprise was the best deal, and they have coupons if you check online. The 2 associates at the desk took care of 4 customers flawlessly without leaving anyone feeling neglected. Brandon was so great. Not only did he have a professional appearance and demeanor, but he was so kind and genial. The service was above and beyond what I expected. The car (which is the exact same car as the EZ car) smelled like lilac cleanliness heaven. Enterprise is usually great, but this particular branch is superb. You guys made my day :) read more

I was completely impressed with this location while renting a car after an accident. I'm usually very skeptical of rental car places because I've been burned before, however this one exceeded my expectations I was early picking up my car and I knew this was the case and that I would have to wait but I was fine with that. In the hour I watched Terri and Alisa (two managers working the counter) deal with over 15 customers within that hour, not rush any of the customers and built rapport as they were checking people in and out. Being in a customer service industry myself, I was completely impressed with the way these ladies handled themselves and their clients. They were working their tail off and made it look easy!!! I also watched the interactions with the staff and both were polite and friendly, never seemed rushed or too busy for questions from the other staff. Very impressed.... job well done ladies!!! Also- they called to follow a day after I rented the vehicle to see if I had any questions or concerns.... VERY helpful! Will return and refer for my rental car needs! :) read more

Made reservations for a car and paid and then they told me they have no cars available. There's was a line of people who were told they have no cars available but we all prepaid online. Awful service read more

I would give negative five stars if I could. I returned a rental a month ago that my dog had been in because we were moving. The woman working told me she would clean it for $25 or I could take it to a car vacuum place up the street. It was snowing, so $25 sounded annoying but worth it to save the hassle of dealing with the snow. Fast forward to a day ago when I see a $150 charge from Budget for another cleaning fee that the location charged. Seriously?! What is wrong with you guys? Nice scam you're running! Thanks for welcoming me to Colorado. Your karma will catch up with you I will never rent from Budget again. read more

I have had no issues with enterprise before I rent car from this location. There are couple girls working at this location, one of them (not Jen) don't know meaning of customer service. I think she is manager for this location. I reserved intermediate car, I got Volkswagen Golf. For me it is compact car, for reference look in Germany list of cars where the same car mentioned under compact on enterprise site. This car is not similar to Toyota Corolla, I had to argue with her that it is not intermediate car; she refused to get me other cars they have and said "we will give ride back to home, and dont give car". How come she talk to customer like that!! she is trying scare customers and behaving so rude. If I am her boss I will give her ride back to her home. I never go back to this location and avoid enterprise. My rating is ZERO for this location. read more

Do not rent from here!!! They will give you a vehicle that has hail damage and then try to charge you for it even thought we haven't had any hail in CO. Do not waste your time and efforts dealing with these idiots. I would rate this dump -100 for lack of integrity. Hiring professional personnel should also be a requirement and a standard not just an idea. read more

Reported hail damage when my rental had no hail damage. Essentially scamming me for $300 for repairs. There was NO HAIL how could there be hail damage? Never using this enterprise again and will be reporting management to enterprise corporate. No evidence was provided for damage or repairs. Never contacted me before sending to collections. Will be contacting my lawyer. read more

I have purchased all my vehicles from Enterprise. Their customer service is amazing. It was an easy process and I enjoyed working with Andrea, Kelly, and Michelle. They went above and beyond for me . Thank you guys for everything read more

The staff was helpful and friendly. The car I received how ever was dirty inside and out and smelled of smoke. It had not been vacuumed and had trash inside. I pointed that out in the walk around and was told that was the only intermediate car they had. I had meetings to get to so I took the car and cleaned the inside myself. I expected a clean car for $35 a day. Not sure I will rent from enterprise again. I usually rent from Hertz and will be going back to hertz. read more

Great car buying experience! We worked with Joe who listened to our car needs and wish list requests and had us in the right car within 15 mins of walking through the door. The entire purchase experience was pleasant, no pressure and very professional. The warranties they offer their vehicles and follow up service are also unmatched! I highly recommend to anyone looking to purchase a used car. read more

This place used to be helpful ,but now the service is about as good as not having service at all. The woman who gave us our car made us go around with a stupid "Damage evaluator". The car we got smells like dirty cat litter. I am supposed to get up the mountains in this piece of crap. It is small and they wouldn't help us get a bit bigger car without paying a lot of money. Trying to get put of their parking lot we got 3 different people telling us where to go and they were all giving us different directions on how to get us out of there parking lot and we ended up jumping a curb. Don't get your rental car from here and save yourself a problem by going to National or Hertz! read more

On May 6, 2015, I called into Enterprise Rental-A-Car to reserve a rental for March 07, 2015 because I was getting audio upgrades to my car. Therefore, I requested that someone be available to deliver the rental car at the audio shop at or before 9 am. I even gave the representative the shop's name and location before the representative gave me my reservation# of 13vbl2. I confirmed the request delivery by 9 am with the representative and she assured me someone would deliver the rental: on-time after I stressed my importance of having to leave from the audio shop towards my job. The representative agreed and assured me someone would be available to deliver the vehicle to me. You would figure this is all that a customer has to do with simply just arriving on-time to sign the rental agreement in acceptance of the rental vehicle. Well, it was a disaster. Anyway, I physically arrived at 8:50 am at the at place of rental: Enterprise Rent-A-Car 5818 COUNTY LINE PL HIGHLANDS RANCH, CO 80126-3913 to confirm delivery of the rental to the audio shop in which its location was less than 5 minutes (one half a mile) from Enterprise Rent-A-Car. The representative, including the manager had no idea of who I was and that someone was supposed to deliver the rental to me at the audio repair shop. Instead, I was told they had all of their drivers out and about and they were the only ones in the office. Unsurprisingly, after speaking manager, I find out she was as incompetent as her employee. Instead of trying to make things right, it was all about her and how I should wait as she quoted, "because we all have things to do" [shielding herself with laugher and sarcasm]. I mentioned my loyalty to Enterprise-renting international but my loyalty had no merit at this location. Instead, they promised to have someone over at the audio shop in 15 minutes after I told them I had to leave for work if they failed to show. I waited until 9:35 am calling once at 15 minutes past 9 am reaching the representative who told me someone was in route with the car. Again, I called once more at 30 minutes past 9 am to see if they had someone in route to deliver the rental. Instead, the representative lied and told me they were short staffed and did not have anyone to make the delivery. As a result, I had to cancel my audio installation appointment and set it at a later time of the day. Therefore, I have no plans nor will allow my company, family, friends, and liaisons to rent from Enterprise Rent-A-Car. My word of advice is to either borrow a friends' car on a promissory note, rent from Uhaul, or better yet: Budget/Avis. These companies have always treated myself and associates with the utmost respect unlike Enterprise Rent-A-Car. Later, around 12 pm, I was in route to pick up my Budget Rental, in which took less than 5 minutes to reserve online and 3 minutes upon arrival to pick up the rental. Simply, the representative greeted me while handing me my contract and took me to my car along with offering promotional upgrades on my next rental. In addition, the audio sales manager was kind enough to ride with me over to Budget Rental to drive the Budget Rental back to the audio shop while I drove my vehicle: to be serviced - as a courtesy and to show good faith after being deceived by Enterprise. I would STRONGLY SUGGEST BUDGET RENTAL ANY DAY OVER ENTERPRISE RENT-A-CAR. Good customer service within the Enterprise Rent-A-Car business is non-existent. It seems as if Enterprise employees are all out to make an easy paycheck instead of customer retention. read more

"There was a hailstorm! Cars all over Denver were damaged!" oh really...? Totally bogus according to my hosts who live there. They did not honor reservation. I haven't figured out the secret to making a reservation that sticks -- perhaps a bribe? If they have no car, why they say they have a car? I ended up borrowing one from in-laws. read more

This is for the South Broadway (near Belleview) location. The sales people were nice, WHY NOT? THEY ARE SOOO OVERPRICED. I used them for car rental and for car purchase. I had reason to also rent a vehicle in Southern California within a 2 week period...and the local Enterprised charged a fortune compared to the Southern California Hertz rental. My car purchase in Blue Book was $8,800, my purchase price at Enterprise was $10,000 plus. I SHOULD HAVE DONE MY HOMEWORK !!! Do not use this company! read more

Car smelled like smoke and had cigarette stain on the front seat. Overcharged me with hidden fees, and continued to try and charge my credit card for "cleaning" fees even after I disputed them. Sketchy Place, just look at the other reviews. Front desk guy was helpful, but this place needs new management and ethical procedures. read more

Mark the store manager was very rude! Not willing to help a customer in need. Mark's reply to every question was, "I dont't know what to tell you." Poor service!!! read more

This location values customer satisfaction. They were extremely accommodating and when I went in on a Monday (after a weekend in the mountains w an SUV), I wanted to downsize to a sedan for the work week to save money. They told me to keep the SUV and they would just lower my daily rate! How's that for service! read more

Great service and so easy to work with. I had auto damage and had to take my car to the shop. Enterprise picked me up, gave me an upgrade, and made the drop-off so easy. read more

This place charges a huge fee to pick up. Car in county line road and drop it off at the airport $75.00. Total ripoff.