Rented a car because he needed to use mine. Did it online and chose this location as place of pick…read moreup. Chris - I think that's his name - was great. He was efficient and processed out rental quickly. Friendly and personable. The car was clean and had a full tank of gas. The return process wasn't as great but it was ok. My only concern is that I had a noon time drop off and another customer had a 1pm appointment and he helped the person before me. The car I was returning was supposed to be rented to the person. Also took a long time for the rental process to be done there. We waited about half an hour because I had to make sure which credit card was on file. Other than that it was fine.

Landon and Nikki were awesome! I was in and out in 10 minutes. Great customer service!read more

Very grateful to the team here that had us in and out seamlessly. Everyone was super helpful, clear…read moreabout terms, and friendly. Shoutout to Troy that helped us turn in the car a little earlier than scheduled.

Thank you, Stephanie, Tyler, Jake, and the entire team, for consistently providing exceptional…read morecustomer service. I not only experience your dedication firsthand when I rent but also see it in action as you accommodate other customers. -Tyler Collins Snyder

Great Vehicle rented through Turo. Vehicle was exactly as described and good communication from…read moreUltimate Rentals. Yes, I would use them again

1 Star -- Avoid This Company at All Costs This is an…read moreabsolute scam. They cancelled my reservation the day I was supposed to pick up the car without any notice, leaving me stranded and scrambling for a replacement. To make matters worse, they're refusing to issue a refund. Completely unprofessional and dishonest. Do not trust this company. Following up a month later, still no refund. AVOID!!!

**** WARNING ****…read more Absolute worst service ever here. We just went to pick up our PREPAID resE ervation (full sized SUV for 2 adults and 2 kids and a crapton of luggage).... and guess what? They had no cars other than tiny ass cars or an electric vehicle. Our trip was 1,000 miles each way so there is NO WAY we were going to rent an EV ... and sit and wait for it to charge for who knows how long with 2 young kids. The rental agent was absolutely ZERO help and couldn't be bothered to help us locate another vehicle. He told us "it s summer so it's first come first serve"... what kind of bullshit is that? We pre paid for a reservation. So 2 hours later and multiple phone calls to Budget we still have no vehicle and our travel plans are canceled. Apparently every car other than EVs are sold out in the greater Denver area AND Colorado Springs. BUDGET CASTLE ROCK , YOU SUCK.

Pick up and drop off of rental vehicle was very quick and easy. Exceptional customer service…read more.. thank you Oscar!

I'm not sure why the horrible reviews about Avis Castle Rock. I rent over 100 AVIS cars a year due…read moreto my work. This week I had a need to rent a car close to home while my car was in the shop. Despite being extremely busy Oscar found me a Toyota Truck for a few days. The truck was extremely clean and well maintained and both Oscar and his team member were graicious and professional. I did witness one person returning his car with a half full tank and getting upset with Oscar because he didn't feel it was his responsibility to pay for gas too. Really? I just shake my head at people sometimes....try reading the contract you signed. I'll be back the next time I need a local rental car. Thanks Oscar

Booked a rental for a day and a half out, prepaid for it. Only to get a call the day after booking…read moreto tell me they won't have a vehicle and I need to call customer service to try and get a refund. So they can't do what I paid them to do and now I am the one who has to do more work to get my money back. Pathetic business model.

Awesome service! Car delivered right to our plane on the Tarmac and excellent service. Cody…read morebrought our car and he was very helpful and the car is perfect! One of the best car services I've ever used!!

We rented a RAV 4 from Go Rental at airport in Eagle Co for 3 hour drive to Denver Intl Airport…read more Charge was outrageous at $389 with drop off charge. That was about 2x what would have been normal. We were charged for full tank of fuel even though we topped off. Doubt I will rent from Go rental again. Ouch

What a horrible unprofessional experience. When one has a…read morereservation one would think that means when you arrive the vehicle would be available. Not with this HERTZ! 4 hours later maybe . It was a nasty place with a very inexperienced girl working with absolutely zero customer service!

We are on our second rental in a row while our cars are in the shop for hail damage. The guys here…read moreare friendly, competent, and had the cars waiting for us when we came in to pick them up. Only downside is the location is a bit hard to find, but that's not their fault.

1/16/26 First of all, upon arrival at the shuttle pickup lane (Denver airport), one man said he…read morewaited for the shuttle for over an hour despite making numerous calls to Budget. So we called Uber. Then, while waiting in line at the Rapid Rez/Fast Break booth, the lady behind me told me they gave her the wrong car and she had to return to the Rapid Rez booth to have the car reassigned to her. Turns out the same thing happened to me because the lady in the booth sent me to the wrong car. I didn't know it until I was not able to exit the lot. Three cars behind me had to back up so I could return to Rapid Rez booth to stand in the blustery cold again and get the car reassigned to me. When I tried to exit for the second time, the man at the gate told me this car was not assigned to me either. I refused to go back to the Rapid Rez booth, so he personally ran back and corrected the issue. Turns out my Rapid Res rental took over 1 /12 hours! I have been a Rapid Rez member since 2013-- This is totally unacceptable! I rented from this Budget lot one year ago and had no problems so it appears someone needs to be retrained and management needs to pay attention....

Excellent experience overall- the guys were easy to work with and check in and check out were a…read morebreeze. Pricing is a bit higher than chains BUT it is worth it because you get the vehicle you are promised with no hassle, and you will be dealing directly with human beings that will answer questions you have in a timely manner. There are no hidden fees and they didn't try to gouge me for damage, wear and tear- some rental companies will do this but not these guys. Plus, you're supporting a local business. Highly recommend.

The plus side: convenient location within Cottonwood Plaza with nearby gas stations (next door and…read moreacross Cottonwood). This absolutely makes refueling quick and easy before returning the vehicle. Also, there were no extra surprise upcharges, so what I was quoted on Booking.com was what I ended up paying. The negative side: wait times can be long since there was only one desk agent working both at pickup and drop off, so be prepared for delays. (Serious Chatty Kathy). Loss of one star. I ended up booking thru a travel site that gave me a better rate than Hertz Gold Plus. The car (an uncomfortable 2025 Jeep Compass Limited) ran fine for mountain driving, but it wasn't very clean. Possibly due to turnaround times and lack of staff. Fast food wrappings, dog hair and dust in the interior, bird poo on the exterior. Loss of another star. As a reminder, always take photos of your rental car at both pickup and return. This car only had 22k miles and quite a few scratches on the rear bumper.

I am going to apologize to all readers of this, because this is going to be long!…read more Dealing with Hertz has been a horrible experience. I will never set foot in another Hertz. EVER! My Husband and I were caught in a hail storm and we needed a rental while our car was being fixed. My Husband was told that Hertz would drop the car off at the collision center. When he talked to Hertz, he was informed that was not true. Ding #1, and you're going to see why communication is a big issue with Hertz. Regardless, we went ahead and reserved a car. My Husband was convinced he was getting a Tesla Model 3. Not only does the site say Tesla Model 3 with tiny little letters in a sea of words, saying "or similar", but he got at least one email each day after we made the reservation to the day we picked up the car (5 in total) telling him how to care for a Tesla, here's what you can do with the Tesla, you can now connect your phone to the Tesla... So, we expected the Tesla. Even if we didn't, we would expect an or similar, not an EV from a different class. Which brings us to the EV from a different class. We picked up our rental Tesla Model 3 or similar EV and we were surprised after practically spamming us for several days to get the Subaru Solterra, an EV, according to their site, isn't the same class. If it was, why are there two different prices? I wish I could tell you what those prices are, because it turns out there every time we look it's a different price. My Husband and I each looked today and we got two different prices. I got $63/ day for the Tesla and $57/ day for the Subaru and my Husband got $54/ day for the Tesla and $45/ day for the Subaru. Not the same class, otherwise it would be the same price. Also the same range and charging time (coming up). I also found that our digital paperwork says class E7 (that means a Tesla Model 3, or similar). The paperwork that was printed out the day we picked up the car says class L7 (that means Subaru Solterra, or similar). Again, not the same class. I had to dig for that information, but seeing one document say one thing and another say another thing (E7 versus L7) that sends up red flags all over the place. The NOT THE SAME CLASS flag. We asked that we be compensated somehow. The clerk, who was really very nice, said since we already paid there was nothing he could do. My Husband asked to speak to the manager. The manager came out from the back and only had "it's an 'or similar'" and "If you want the Tesla then you will have to go to Union Station to get it." As if we don't have jobs and a vehicle to get there. Not even a discussion no compromise, just disdain for the situation. My Husband demanded compensation, but we were denied that. In fact, he was even mocked with a "You demand it?!?" thrown back at him. Now the rub. We had no choice but to take the vehicle. We didn't have our car and it was clear that Hertz was not going to rectify the situation. So, we took it. We are not the kind of people who can stay at home and do nothing all day. We have lives, things we need and have to do; like everyone else. It was charged to 73% or 165 miles (there about). We immediately had to run an errand. I wanna say we were at about 42% when we returned home. It was going to take 36 hours to charge, which we didn't have because we had to use the car. And that's 42%. If we have to use the car every day then we will run out of charge at some point. Thankfully, we've been told that the car doesn't have to be charged up to 73% when we return it, because we will never get it there. If we had gotten the Tesla we would have not had so much of this issue (read; more mileage and less charging time). We were told to call the "Customer Relations" line. Note, that is NOT Customer Service. And, I can vouch for that. They were worse to deal with than the manager at this location. For starters, there are no options for an issue similar to what I was calling for. They had an option for Roadside assistance, which has it's own line, but not for a current issue or complaint. As such, I picked the things semi close to what I needed, expecting that I would be transferred. The first woman responds and asks for my rental record. Ding #... Where am I, 7? They don't have a record of that. She is able to use the Reservation # to find it. I tell her this is a complaint and she tells me that she will forward it to the manager at this location. I explain to her that it's a bad idea since this location and it's manager is part of the complaint and they did nothing for us. As I expected, she tells me she needs to transfer me to someone who can help me. This is continued on a screen shot of a word document, as I seemed to have run out of characters for a review. Other documents and pictures are also attached.

Great service. Always transparent and on time. They worked with me to get my car in and we're…read morealways communicating about the steps and costs.

Honest, great work. Told us the job would take 2 hours, only took 1.5 hours and that's what they…read morecharged us for. Had a minor problem when we got home and the owner drove to our house and fixed it. I would highly recommend.