Rented a car because he needed to use mine. Did it online and chose this location as place of pick…read moreup. Chris - I think that's his name - was great. He was efficient and processed out rental quickly. Friendly and personable. The car was clean and had a full tank of gas. The return process wasn't as great but it was ok. My only concern is that I had a noon time drop off and another customer had a 1pm appointment and he helped the person before me. The car I was returning was supposed to be rented to the person. Also took a long time for the rental process to be done there. We waited about half an hour because I had to make sure which credit card was on file. Other than that it was fine.

Easy, fast, and efficient experience! The employees were great and super friendly. Thank you!read more

Very grateful to the team here that had us in and out seamlessly. Everyone was super helpful, clear…read moreabout terms, and friendly. Shoutout to Troy that helped us turn in the car a little earlier than scheduled.

Thank you, Stephanie, Tyler, Jake, and the entire team, for consistently providing exceptional…read morecustomer service. I not only experience your dedication firsthand when I rent but also see it in action as you accommodate other customers. -Tyler Collins Snyder

Great Vehicle rented through Turo. Vehicle was exactly as described and good communication from…read moreUltimate Rentals. Yes, I would use them again

1 Star -- Avoid This Company at All Costs This is an…read moreabsolute scam. They cancelled my reservation the day I was supposed to pick up the car without any notice, leaving me stranded and scrambling for a replacement. To make matters worse, they're refusing to issue a refund. Completely unprofessional and dishonest. Do not trust this company. Following up a month later, still no refund. AVOID!!!

I rented a van over 1 month ago, I called budget to confirm just in case the night before I picked…read moreup the van. I was told the van was unavailable, to call another company.

I rented a car and was told when I arrived to pick up that they had no cars available. I informed…read morethem I had a confirmation and they said they could not confirm availability and if booked within a certain timeframe. I called customer service and they said they had a car available at a different location 20 minutes away so I agreed, but when I got to that location they informed me of the same thing that they had no cars available. I really don't understand how that's possible or what is going on??? Very unhappy and hope no one else has this happen to them when on vacation looking for a car

Booked a rental for a day and a half out, prepaid for it. Only to get a call the day after booking…read moreto tell me they won't have a vehicle and I need to call customer service to try and get a refund. So they can't do what I paid them to do and now I am the one who has to do more work to get my money back. Pathetic business model.

Oscar at the Plum Creek Avis location went above and beyond to get me a really great rental. He…read moreprovided excellent customer service and the Mazda he provided was extremely clean and new! This is a great location if you need a car in Castlerock. Thanks Oscar!

Awesome service! Car delivered right to our plane on the Tarmac and excellent service. Cody…read morebrought our car and he was very helpful and the car is perfect! One of the best car services I've ever used!!

We rented a RAV 4 from Go Rental at airport in Eagle Co for 3 hour drive to Denver Intl Airport…read more Charge was outrageous at $389 with drop off charge. That was about 2x what would have been normal. We were charged for full tank of fuel even though we topped off. Doubt I will rent from Go rental again. Ouch

What a horrible unprofessional experience. When one has a…read morereservation one would think that means when you arrive the vehicle would be available. Not with this HERTZ! 4 hours later maybe . It was a nasty place with a very inexperienced girl working with absolutely zero customer service!

We are on our second rental in a row while our cars are in the shop for hail damage. The guys here…read moreare friendly, competent, and had the cars waiting for us when we came in to pick them up. Only downside is the location is a bit hard to find, but that's not their fault.

Excellent experience overall- the guys were easy to work with and check in and check out were a…read morebreeze. Pricing is a bit higher than chains BUT it is worth it because you get the vehicle you are promised with no hassle, and you will be dealing directly with human beings that will answer questions you have in a timely manner. There are no hidden fees and they didn't try to gouge me for damage, wear and tear- some rental companies will do this but not these guys. Plus, you're supporting a local business. Highly recommend.

1/16/26 First of all, upon arrival at the shuttle pickup lane (Denver airport), one man said he…read morewaited for the shuttle for over an hour despite making numerous calls to Budget. So we called Uber. Then, while waiting in line at the Rapid Rez/Fast Break booth, the lady behind me told me they gave her the wrong car and she had to return to the Rapid Rez booth to have the car reassigned to her. Turns out the same thing happened to me because the lady in the booth sent me to the wrong car. I didn't know it until I was not able to exit the lot. Three cars behind me had to back up so I could return to Rapid Rez booth to stand in the blustery cold again and get the car reassigned to me. When I tried to exit for the second time, the man at the gate told me this car was not assigned to me either. I refused to go back to the Rapid Rez booth, so he personally ran back and corrected the issue. Turns out my Rapid Res rental took over 1 /12 hours! I have been a Rapid Rez member since 2013-- This is totally unacceptable! I rented from this Budget lot one year ago and had no problems so it appears someone needs to be retrained and management needs to pay attention....

The plus side: convenient location within Cottonwood Plaza with nearby gas stations (next door and…read moreacross Cottonwood). This absolutely makes refueling quick and easy before returning the vehicle. Also, there were no extra surprise upcharges, so what I was quoted on Booking.com was what I ended up paying. The negative side: wait times can be long since there was only one desk agent working both at pickup and drop off, so be prepared for delays. (Serious Chatty Kathy). Loss of one star. I ended up booking thru a travel site that gave me a better rate than Hertz Gold Plus. The car (an uncomfortable 2025 Jeep Compass Limited) ran fine for mountain driving, but it wasn't very clean. Possibly due to turnaround times and lack of staff. Fast food wrappings, dog hair and dust in the interior, bird poo on the exterior. Loss of another star. As a reminder, always take photos of your rental car at both pickup and return. This car only had 22k miles and quite a few scratches on the rear bumper.

The regional manager was impressively rude for someone whose job is, presumably, customer service…read more I asked a simple question that took less than five minutes, yet somehow managed to receive eye-rolls, condescending responses, and the distinct feeling that I was personally ruining his day by speaking to him. If making customers feel unwelcome is the company standard, they're absolutely crushing it. Update: While standing in front of them, I was told the cleaning fee would be $150. Imagine my surprise when my receipt showed a $250 charge instead. So not only was the service rude, but the information I was given was apparently fictional. If you enjoy being treated like a nuisance and paying mystery fees, this is the place for you. Otherwise, I'd recommend trying literally any other rental company in the Parker, Colorado area.

I've only worked with them a couple times but what can I say, I like them. They do good work, the…read morelady at front desk is kind and patient. No pressure to get things done you don't need. That's about all you can ask for.

I had a towing company accidentally pull my control arm loose while dealing with a separate…read moreproblem. I took it to Wessbecker and they diagnosed it, came outside and showed me exactly what was wrong, gave me photos, and next steps forward. I've never felt like I could truly trust a mechanic until this moment. Not to mention they diagnosed my car for free, I'll 100% be back for all of my other services.