Easy, fast, and efficient experience! The employees were great and super friendly. Thank you!read more

Had a reservation for a car, showed up and they did not have the reserved car or any car. Had to…read morewait hours for a car to arrive.

Very grateful to the team here that had us in and out seamlessly. Everyone was super helpful, clear…read moreabout terms, and friendly. Shoutout to Troy that helped us turn in the car a little earlier than scheduled.

Thank you, Stephanie, Tyler, Jake, and the entire team, for consistently providing exceptional…read morecustomer service. I not only experience your dedication firsthand when I rent but also see it in action as you accommodate other customers. -Tyler Collins Snyder

Great Vehicle rented through Turo. Vehicle was exactly as described and good communication from…read moreUltimate Rentals. Yes, I would use them again

1 Star -- Avoid This Company at All Costs This is an…read moreabsolute scam. They cancelled my reservation the day I was supposed to pick up the car without any notice, leaving me stranded and scrambling for a replacement. To make matters worse, they're refusing to issue a refund. Completely unprofessional and dishonest. Do not trust this company. Following up a month later, still no refund. AVOID!!!

Budget/Avis is a pay-what-you-get-for type rental car service... it has never been my favorite,…read moreespecially when dealing with their customer service line. However, this location, which is run by Oscar, is a phenomenal location. I sincerely appreciate Oscar and his service. I ran into an issue while dropping off and he walked me through everything I needed to do to get it fixed. He also went the lengths to make up for it with an upgrade when I went back to use him again. If you're considering using Budget/Avis in the area, definitely use this location!!

I'd give a negative star rating if possible. I prepaid for a van rental. When I arrived to pick up…read more, I was notified that they called me 2 days ago to say that no vans would be available. The message suggested that I try the airport location. Either such notice, the $450 total rental price will now be $2000! I had to call customer service myself to initiate a full refund! ABSOLUTELY LOUSEY CUSTOMER SERVICE AND BUSINESS PRACTICES!!

I'm not sure why the horrible reviews about Avis Castle Rock. I rent over 100 AVIS cars a year due…read moreto my work. This week I had a need to rent a car close to home while my car was in the shop. Despite being extremely busy Oscar found me a Toyota Truck for a few days. The truck was extremely clean and well maintained and both Oscar and his team member were graicious and professional. I did witness one person returning his car with a half full tank and getting upset with Oscar because he didn't feel it was his responsibility to pay for gas too. Really? I just shake my head at people sometimes....try reading the contract you signed. I'll be back the next time I need a local rental car. Thanks Oscar

I reserved a rental car online through the Avis website to pick up at this location the day before…read moreI wanted to pick it up. Everything went through and things were fine and then I went in the morning early to pick it up and first of all, the place wasn't even open and second of all, after I had been sitting there for an hour. The owner finally called and said yeah he doesn't have a car for me. Evidently there is no connection between national Avis and the individual Avis rental locations. It is absolutely ridiculous and a huge waste of time and a poor way to do business. I will not be reserving from this location or from Avis ever again; it wasted my time and why even have a reservation online if you can't actually get the car. It should be real time and reservations online should know what cars individual locations have. This is the freaking 21st-century. We Have AI and yet we can't figure out how many cars are available at a location has? Ridiculous.

Awesome service! Car delivered right to our plane on the Tarmac and excellent service. Cody…read morebrought our car and he was very helpful and the car is perfect! One of the best car services I've ever used!!

We rented a RAV 4 from Go Rental at airport in Eagle Co for 3 hour drive to Denver Intl Airport…read more Charge was outrageous at $389 with drop off charge. That was about 2x what would have been normal. We were charged for full tank of fuel even though we topped off. Doubt I will rent from Go rental again. Ouch

What a horrible unprofessional experience. When one has a…read morereservation one would think that means when you arrive the vehicle would be available. Not with this HERTZ! 4 hours later maybe . It was a nasty place with a very inexperienced girl working with absolutely zero customer service!

We are on our second rental in a row while our cars are in the shop for hail damage. The guys here…read moreare friendly, competent, and had the cars waiting for us when we came in to pick them up. Only downside is the location is a bit hard to find, but that's not their fault.

Mile High Motors car rental is fantastic! Easy pickup from DIA Westin. Clean and well maintained…read moreluxury vehicles. We received a Jeep Wrangler Rubicon and enjoyed our time in it. Thanks very much Mile High!

Excellent experience overall- the guys were easy to work with and check in and check out were a…read morebreeze. Pricing is a bit higher than chains BUT it is worth it because you get the vehicle you are promised with no hassle, and you will be dealing directly with human beings that will answer questions you have in a timely manner. There are no hidden fees and they didn't try to gouge me for damage, wear and tear- some rental companies will do this but not these guys. Plus, you're supporting a local business. Highly recommend.

The plus side: convenient location within Cottonwood Plaza with nearby gas stations (next door and…read moreacross Cottonwood). This absolutely makes refueling quick and easy before returning the vehicle. Also, there were no extra surprise upcharges, so what I was quoted on Booking.com was what I ended up paying. The negative side: wait times can be long since there was only one desk agent working both at pickup and drop off, so be prepared for delays. (Serious Chatty Kathy). Loss of one star. I ended up booking thru a travel site that gave me a better rate than Hertz Gold Plus. The car (an uncomfortable 2025 Jeep Compass Limited) ran fine for mountain driving, but it wasn't very clean. Possibly due to turnaround times and lack of staff. Fast food wrappings, dog hair and dust in the interior, bird poo on the exterior. Loss of another star. As a reminder, always take photos of your rental car at both pickup and return. This car only had 22k miles and quite a few scratches on the rear bumper.

The regional manager was impressively rude for someone whose job is, presumably, customer service…read more I asked a simple question that took less than five minutes, yet somehow managed to receive eye-rolls, condescending responses, and the distinct feeling that I was personally ruining his day by speaking to him. If making customers feel unwelcome is the company standard, they're absolutely crushing it. Update: While standing in front of them, I was told the cleaning fee would be $150. Imagine my surprise when my receipt showed a $250 charge instead. So not only was the service rude, but the information I was given was apparently fictional. If you enjoy being treated like a nuisance and paying mystery fees, this is the place for you. Otherwise, I'd recommend trying literally any other rental company in the Parker, Colorado area.

I've only worked with them a couple times but what can I say, I like them. They do good work, the…read morelady at front desk is kind and patient. No pressure to get things done you don't need. That's about all you can ask for.

He really likes this place. They've done good work on his truck and not up charged him. Trustworthy…read morerepair shops are difficult to find so I'm glad he found a conveniently located one.