We bought our sauna back in 2020 and it's still working great. The other day a rock hit one of the front windows and shattered it, I spoke with Mark in customer service and he helped me through the process of replacing the window. I couldn't be more pleased with this company. I wouldn't hesitate to purchase a sauna again from Enlighten Saunas. read more

Horrible. Awful. Completely unacceptable. Faulty hinges on my sauna door have broken twice. My sauna has been sitting unused since July of 2025. Multiple calls and emails unanswered. Multiple warranty tickets submitted unanswered. This is the worst company I've ever done business with. I was going to file a complaint in small claims court but given I've already filed a BBB complaint and a complaint with the attorney generals office next step is a lawyer and pursuit of a class action suit. This company needs to be held accountable for their negligence and horrible business practices. We've had enough. Also, FYI the owner is lying. This company has done nothing to resolve this issue. I've submitted dozens of emails, tickets and calls. All have been ignored. Worst company. Class Action suit is coming. read more

Enlighten Sauna - Saunas Near Me - Burlingame, California

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UPDATE: Nearly a year later, we are STILL trying to recover our money from Enlighten Sauna. We placed an order in 2025. We experienced months of delays, inconsistent communication, and repeated excuses. When a sauna finally arrived, it was the WRONG MODEL and missing parts. We immediately notified the company and were still told to assemble and modify it ourselves. We ultimately returned the incorrect unit and requested a full refund. In September 2025, Enlighten Sauna sent us written confirmation and a credit note stating we would receive a full refund totaling $9,502.88. To date, we have only recovered part of the funds through a credit card dispute and are STILL owed $5,000. At this point: -Multiple disputes have been filed through our bank -An attorney has sent letters and emails with no response -Calls and emails routinely go unanswered -There appears to be no accessible management or billing department capable of resolving issues -Multiple recent reviews describe similar experiences involving refunds and communication -Attached is the written credit note and refund confirmation sent by Enlighten Sauna in September 2025 acknowledging the refund owed, which remains unpaid. What should have been an exciting purchase has turned into a year-long battle simply trying to recover money we were told would be refunded. Please read recent reviews carefully before doing business with this company. read more

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After 5 months of waiting, I finally cancelled my sauna order and have NOT received my deposit back yet. Here's a recap of the full experience: Ordered Sauna and paid a down payment of $3k+ on August 26, 2025. Updated order (roof style) Sept 29 and confirmed that order would be received in 8-12 business weeks. Checked on order throughout Nov - January and received different/changing information on delivery. Canceled order and requested a refund March 4 - with 3-4 follow-ups since then. I have not received the sauna and want a refund of the original deposit of $3k. read more

UPDATE, almost 3 months later and Enlighten Sauna still hasn't refunded the $13k they owe us. Everyday it's a new excuse, if they even respond to us AND, they have said the only way they will give us back our money is if we remove our (honest) reviews of their fraudulent company which is illegal due to the Consumer Review Fairness Act. Enlighten Sauna has STOLEN our money- FRAUDULENT COMPANY. read more

Dave L. Orig post 7.26.25 It's now 8 mo old. (Had huge delays up front and customer communication is terrible.) Roof was reshingled, before winter. N Mich had alot of snow this yr and the hybrid sauna had trouble keeping the temp up without the digital panel alarming and shutting power down. I wanted remote control of the stove, so I contacted Harvia-USA, Enlighten had sold me a unit not authorized or certified for US distribution. Stove and infrared both work fine, so far, - but unfortunately because of the digital control box, there is no way to set this stove up for remote phone activation :( which is very very disappointing. I'm now, moderately happy with the unit overall, it works and looks nice. Cedar wood is attractive and consistent appearance. Used professional home building crew for assembly, two half days time. I've have had some water seepage around speakers, and wouldn't be surprised if I had some mold in roof space like other posts. The door transom isn't angled, so in the winter - water builds up and eventually refreezes so the door can't be opened with out a rubber mallet and chisel to 'gently' remove the ice dam from the door to get it the unit. Door magnets don't keep door secure in winds over 12-15 which we get off the bay, I added stronger magnets-neodymium, problem solved. This past winter that was 5 or 6 times and I was gone for 6 weeks of it. New pics" If I had it all to do again, I'd but from a local shop or have one custom built. I saved some money but in retrospect it wasn't worth it and I didn't end up with my top wants. YGWYPF. read more

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FRAUDULENT COMPANY - THEY WILL STEAL YOUR MONEY ================================================ I am writing this review to warn everyone: DO NOT do business with Enlighten Sauna (enlightensauna.com). This company is a complete fraud, and I am still fighting to get my money back after months of lies, incompetence, and at this point outright theft. An Abbreviated Timeline: ----------------------- Placed order and paid deposit. Promised delivery in 6-8 weeks. NOTHING. For over 8 months, we were strung along with excuse after excuse. "It's coming soon." "Just a few more weeks." "Shipping delays." Finally cancelled the order after 8+ months of waiting. They stoped answering emails or calls and disappeared. We were not able to recoup our deposit. Then, after months of waiting and not being able to receive our deposit back we notified that our sauna has arrived. When we received it, they had sent us THE WRONG MODEL entirely and we were missing parts. We promptly returned the incorrect unit and requested a full refund. Now, nearly a year later, I'm still fighting to get our money back--stuck in an endless cycle of dodging, unanswered calls, and complete lack of access to management, billing, or any department beyond a single customer service representative who cannot resolve anything. ZERO CUSTOMER SERVICE ------------------------ - Phone calls go unanswered - Emails are ignored - There is NO management to escalate to - You cannot speak to anyone with authority to resolve issues - Once they have your money, you are completely on your own. They offer discounts and offers on wired money over credit card purchases so you cannot do charge bacl. NO ACCOUNTABILITY, NO RECOURSE --------------------------------- This company operates like a scam. They take deposits, fail to deliver, send wrong products, then disappear or string you along when you try to get your money back. THE BOTTOM LINE: ================ Enlighten Sauna is a FRAUDULENT company that STEALS money from customers. In response to Enlighten Sauna's statement: We have been working through this issue since 2023, and this is the first time we've been informed of any staffing challenges on your end. To clarify: the sauna was not returned damaged. It was partially assembled when my assembly team discovered that the incorrect model had been sent. Your manual covers both sauna variations in a single document, which is why the error wasn't immediately apparent. When I initially reported the missing parts and damage upon delivery, you were made aware of the assembly situation. I also documented the entire packaging and return process on video, confirming the unit was not damaged when returned. read more

i started the process of buying a sauna from this company in january of 2025. i gave them a deposit of over $4,000. i have not recieved any product or communication. i have even asked for a refund and they give me the same story every time. managment will call you back, billing will call you back. no body ever calls back. who ever owns this company is a complete con artist scam. stay far away from this company . they will rob you. enlighten sauna is a giant scam!!!!. read more

Enlightened did an awesome job. The sauna is fantastic. The installers were superior. The installers were so professional so polite answered several questions that I had very detail oriented. Very impressive on their professional work. Itself is fantastic. read more

Enlighten Sauna - Enlightened Sauna did a fabulous job. Professional installers expeditiously with great expertise put together the sauna. - Saunas Near Me - Burlingame, California

Frauds. Absolute frauds. Do not buy anything from these absolute criminals. They will take your money and never deliver your order. I'm now almost a year and a half into this and still do not have my order. I've reported them to the feds, who don't care because the amounts are relatively small. Their customer service will only say, "Management haven't given me the update you asked for and I can't connect you with management." Absolute scam. These people should be in jail. read more

We've had our 3-person sauna for eight years. My wife loves it, and it still looks awesome in our backyard. It gets a lot of use. The LCD panel is starting to get a bit hard to read, so we decided to replace it. The support from the Enlighten folks was excellent. We simply sent a few photos of the electronics under the sauna bench and the LCD panel and they identified new electronics which have been updated since our sauna was built. I was given the support number for assistance with installation and was told to call anytime should I want more information or help. Professional and pleasant. Thank you. read more

Enlighten Sauna - Saunas Near Me - Burlingame, California

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I had high hopes for this sauna, but unfortunately, the experience has been incredibly disappointing. Not long after installation, the exterior of the unit began to warp, change color, and even show signs of rot. I reached out and spoke to Armand, who assured me he would take care of the issues. Despite many promises, there was no follow-through. Instead of honoring the warranty, Armand told me to pay for the repairs out of pocket and said he'd reimburse me once I sent the invoice. I did exactly that--but after multiple calls and messages to both him and customer service, I received no response and no reimbursement. This company simply does not stand behind their product or their word. I highly recommend buying from Plunge instead. I purchased their cold plunge, and they've been everything this sauna company is not--reliable, responsive, and supportive. I only wish I had purchased my sauna from them as well. read more

Thieves. I purchased a red light with my sauna May of 2024 and they still haven't shipped it to me. They don't call me or email me. They are liars and thieves. DO NOT PURCHASE! read more

Thanks "Leo" the owner You won't find anything under my name, first you don't know my full name, second, we, my wife Lisa and I made the huge mistake by purchasing from your fraudulent company, we spent so much money and even had to pay an electrician to install a new circuit and an outlet, for "your company"to sent the incorrect electrical specs on the sauna. I called "tech support" when in reality was again the so called manager "Mike" aka Yakov, who promised he'll take care of it, I called again to follow up with "Warranty Department" who again was Mike aka Yakov. He transferred me to some Russian woman named Maria who also gave me a bunch of BS and at the end of the day I didn't get any money back nor parts NOTHING. DO NOT BUY ANYTHING FROM THIS PEOPLE read more

Beware- Not a good experience!!! We ordered the Emerald Yoga room sauna all the way back in March, and we still haven't received it in September! We are still getting the run around whenever we check up on when to expect it. They have our deposit of around $9k or we would have moved on long ago. It has been six months and we still do not have an expected delivery date. If you are considering buying from this company, I would reconsider based off of my experience with them. read more

BEWARE!!!! I have ordered a sauna from them in March 2025 and wired them the down payment, I still don't have a sauna and they say it is on a boat being shipped from over seas, they have been saying that since June. I called many times asking for a refund and they are giving me the run-around To be honest I really don't think I will ever see the sauna from this company and I will be out the money.. read more

I wish I had looked at reviews more closely (and seen the F-rating on BBB) before we ordered, as it seems like we are lucky that we did actually receive a sauna after months of waiting. But that's when the problems started-- there was shipping damage and missing parts (the heater) and their customer service became completely non-responsive once they had received that final payment from us. We got the Diamond 5 Slope Hybrid outdoor sauna. The "hybrid" is an infrared sauna that has been hacked up on the interior to install a traditional heater as well. We had to purchase our own traditional heater ($975) as there was no response from Enlighten when it was missing from our delivery. I have requested a refund for this expense and as usual no response or inadequate response such as "we will review". The manual that came with the sauna was poorly written and did not have the correct electrical wiring information for the model that we received. We were told one circuit would be adequate but our electrician said that that would not be code compliant so we had to have another installed. It has been a really bad experience to have spent so much money and then been given no support, from the same people who were very eager to take my calls during the ordering process. Please avoid this company! read more

Yes, my Sauna was just out of the three year warranty. But I vetted this company along with others before purchasing for our home in the foothills of the mountains in Washington state. Two years ago we had 5 feet of snow in 48 hours. I had to dig my sauna out to use it! Every year I would call and get help with maintenance assistance. Water leaking through the windows, varnish buckling etc... I was a bit miffed about the problems so soon after purchasing but grateful for the help. Then this last fall. The roof completely failed. My husband, just to get through the harsh winter put a tarp over the roof. After the snow thawed this spring he realized the roof was completely rotten and had to remove it. That's when I called the company for help. I sent photos, many photos. When we moved the sauna away from the house the back of the sauna was buckled due to water intrusion. I was asked to get a quote for repairs and did and sent it in to Enlighten. Quote was $6900. It was basically a redo. That was May 26th 2025. I was told someone would phone me back within one week. NO ONE EVER DID. I was kind and patient. Today I received an email that basically said "sorry, you are out of warranty. Thanks for choosing Enlighten, have a nice day" Please make sure and do your due diligence if you live in a very wet and rainy area or a mountain and snowy area. You won't fare well. read more

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Enlighten Sauna refuses to stand by their own warranty and product. I have gone back and forward with this horrible company since the wrong sauna was delivered. They offered me a settlment agreement and then later told me they would only honor this settlement if I were to take down my reviews about the company. Though many may feel I should just do this, after reading many more reviews of strangers having very similar experiences I don't feel it would be morally right to take a bribe to delete my review and warn others of this horrendous company. Please read honest reviews and do yourself a favor and stay away from this company. Lawsuit is forthcoming. read more

Unfortunately it looks like we've been scammed. This appears to be a scam company. After paying in December 2025 they kept saying there were shipping delays. After 6 months we asked for our money back which they said they would honor and would take a week to process. Multiple calls, emails, and voicemails with no response. A month later and we have not been refunded. We will be seeking legal action if they even exist. DO NOT BUY. read more

Stay away from this company . They take your money and you will have nothing to show for it. The owner is no where to be found. The company is not even an S corp. There are many complaints. The people that answer the phone come and go since most leave the company. There are multiple law suits against them . I am out over $6000.00 and no one reaches out to me . There are many good companies out there to choose from . Do your research and you will avoid being in the situation I am in . And the last address they had in Burlingame Ca is not current and there is no forwarding address. read more

Terrible experience! There are other options available, we just happened to select the unethical company! Don't do it! I am limited to short space and minimum length, can't share numbers, names, etc. But if you are considering this company reach out to me directly and I have ALL THE EVIDENCE to help you avoid this place! You are welcome to find our substantiated claim on the better business bureau site as well. Hopefully they will help us get the $800 that the business promised to reimburse us for... which they have conveniently forgotten for over two months now. E-mails? ignored. Calls? not returned. Texts? ignored. Now for my short review: The only part of this painful process that was easy was everything pre-purchase! (Well, making the down payment was somehow easy too!) Struggle. Struggle. Struggle. Every step is new to them. Delays, passing the buck, screwed up accounting system, shipment given to someone else, so we had to be back ordered, delays, no shipping data when fully paid for but waiting on truck for weeks and weeks. Once it arrived (see photo) 10 boxes were not numbered in order like the instructions clearly stated. So we had a HUGE area with all of the contents of the boxes opened up, a pickup load of packing materials removed from the area, and four people (with seven college degrees combined) unable to identify what was what part, where to begin, etc. this is NOT a DIY project. This was light manufacturing. If I knew then what I know now I would buy another brand, and pay an extra $1k for them to assemble and test it. Electrician had to re-work as instructions were wrong. Had to replace ENTIRE circuit breaker box, add circuits, pull wires, then un-pull and replace them due to incorrect instructions. Yes, we had to pay for copper twice - not recommended. When you need assistance you have to make an appointment with "engineering" 72 working hours in advance, then they are not engineers. They seem to be sales people who have maybe, perhaps seen them built before. Electrical DOES NOT MEET CODE! Sauna modifications had to be made. Imagine drifting off to sleep in your new sauna, only to be woke by the smell of smoke? That is what would have occurred. Anyway: Move quickly in another direction and reach out to me directly for more information, I'm happy to commit time and energy away from bad actors and unethical people. read more

Enlighten Sauna - That fence is 6 feet high. 1,800 lbs of confusion. - Saunas Near Me - Burlingame, California

I was originally asked to give a 5 star review in return for a gift card years ago. I never did receive the gift card. The sauna was fine for the first 6 months but then it just falls apart in the weather. I agree with all the other bad reviews. This is a really bad product. I have contacted their support on a few occasions but they never provide any help or get back to me. All around a bad experience. read more

The worst customer service i've had in my life. We ordered our sauna in March. I am unable to get ahold of anyone. It was supposed to be shipped last month. Would not reccommend this brand if you're on a deadline. read more

I originally purchased an infrared sauna in June 2024 from Enlightened Sauna through their website enlightensauna.com. I was told 6-8 weeks for delivery. For months, they kept postponing the shipment saying that it was in route, but it was never delivered. Finally by November 2024, I asked for my money back. they agreed to refund me my money, but to this day, I have not received my refund. I've left multiple emails and phone calls. Initially, They would respond, but now they've stopped responding to me or a very long delay in response. On the rare occasion, when they do respond, they tell me that they're looking into it or that it was going to be sent the following week. The refund never comes. When I contacted my bank (Chase), they said that they couldn't do anything about it as far as fraud goes, because it was bought with a check and not through a credit card purchase. At this point, I've been waiting since November 2024 when I was told I was going to get a refund. I purchased it almost a year ago in June 2024. They owe me $7063.01 for the sauna. I've tried getting a hold of their addresses doing a business license search to two different cities that they say they operate out of. The first one was Burlingame, California and the second one is out of San Francisco, California. When I do the business license search, to start a small claims lawsuit, there is no record. I feel that I've been defrauded. I believe they don't plan on refunding me my money. When doing a research into this company, there are a lot of complaints for the exact same issues. Customers are not getting their saunas, and when they are asking for a refund, they are not getting their money. I'm not the only one this is happening to. I believe this company is purposely defrauding people and taking their money. I've spent countless hours trying to get my money back. read more

I ordered a sauna from Enlighten in Nov 2024. They told me there would be a 4-6 week delivery time. I patiently waited and accepted their scheduling excuses for almost 6 months, at which point I decided that I had waited long enough, so I cancelled the order after receiving confirmation that it still had not yet shipped. It has now been over 7 months since I paid for the sauna - still no refund. Read their F rating and reviews on Better Business Bureau!! DO NOT PURCHASE FROM THIS COMPANY!! read more

I would give 0 stars if I could. Sauna has not held up and when I called to get help with the repair I was told I would have to find someone and we might be reimbursed. I then tried to find someone to no luck. I then opened up a case in February and was finally contacted in July to tell me we are out of warranty and they don't have any availability with their service team. What exactly was the point of an extended warranty if you won't honor it and can't help. Siding of Sauna is warped and falling off along with some roof tiles. Pictures attached Would avoid this company at all costs. read more

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We are a spa located in S Florida and purchased our Hybrid Enlighten sauna almost 2 years ago. Customer service has been great. Quick to respond and helpful at time of purchase answering questions so I could make a good decision on sauna choice. We couldn't be more happy. The sauna is beautiful, heats very well and had no issues being outside in the elements. I have purchased many saunas from different companies over the years and I highly recommend this company. Good product,well priced and strong support team. read more

Absolute worst company I have ever dealt with. DO NOT BUY FROM THIS COMPANY! They do not honor warranties, they do not send merchenadise their "customer service" just states they will leave a message for the manager. Eleven times over ten weeks :) They sure did cash the check through! I will be calling California BBB. These guys are unethical and you will be disappointed if you purchase from them. I guarantee that. read more

Challenges first: I almost went with 4 stars instead of 5 because of the length of time required for shipping. However, given my personal knowledge of international shipping challenges in my business life, and after seeing the sauna arrive in an extremely well thought-out and engineered crate, I appreciated the care and easily forgave the time required. Result: a beautifully crafted and surprisingly easily assembled sauna that worked perfectly right off the bat and is a joy to use. Critical note: open all the boxes first - to make sure you locate included instructions. Mine were under the ceiling panel - which, even though the box was opened, was one of the last panels used - so I didn't find those instructions until more toward the end when we lifted it up. I will say the build instructions downloaded from the web site could be more comprehensive, especially with respect to the electronic connections, but simply looking at the cables with their various connectors - it was obvious how it all went together. You basically can't do it incorrectly. Also - if I had the instructions shipped with the unit earlier - it would have been easier; but like I said - no problem putting it together on what seemed obvious. In hindsight - I would say the construction was very well engineered. The quality of the materials used is outstanding. I am proud to have this in plain view next to our pool. Close inspection reveals good attention to detail and high-quality materials. Inside the benches are comfortable and the function is intuitive. I bought this as an outdoor sauna for use in Utah where we get significant snowfall. I will post another review early next year when it has been subjected to multiple feet of piling snow. And in the meantime - we will enjoy this beautiful addition to our yard. (I'll also respond to some of the negative reviews - which seem to be about responsiveness. While I agree the team at Enlighten is probably understaffed from a logistics standpoint ... whenever I engaged with any of them I could tell they cared and were doing what they could to get the sauna to me. If there are damage issues - I'm sure they would work with you. As noted above - mine was pristine and well packaged. Based on my experience - there simply is nothing that can be done about occasional damage in transit. This just sometimes happens, but is the exception, not the rule.) read more

Enlighten Sauna - Saunas Near Me - Burlingame, California

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Mark and Armand have been great to work with. We love our sauna and we're sad to have been hit with two hurricanes that damaged it. Thanks to Maria who sold it to us and Mark and Armand we are on the path to recovery. Thank you Enlighten! Kevin Wallace read more

PLEASE DO YOURSELF A FAVOR AND AVOID THIS COMPANY AT ALL COST. They are a bunch of unethical thieves. They have owed me over $6,000 since 2021 and they still won't pay me back. They are the worst company i have every worked with. trust me you will be sorry if you do not heed this warning. if you are lucky enough to actually get your sauna , just wait until you have an issue or need help. They should be shut down already. They were already stripped of their BBBE rating because they are such a bad company. I have tons of email from them stating that my check had been cut and will be sent out. bt they never send it. They are pure scam artists. STAY FAR AWAY FROM THIS COMPANY read more

I had to update my review back to 5 stars because Jacob reached out to me and personally made sure the issues with sauna were rectified. Although the whole transaction was challenging, the fact that Jacob reached out and said how can we make it right made the difference! The sauna itself works well and it is the most competitively priced one on the market. With all the Covid issues with shipments from China it was hard for their service to be as it was with my previous purchases. I must say I did not expect Jacob to reach out to me the way he did and the fact that he did and took action to fix it, has totally turned things around for me! Thank you Jacob and Armand! read more

Enlighten Sauna - Sauna - Saunas Near Me - Burlingame, California

The Sauna works - unfortunately, the Enlighten Sauna team comes up short on customer service. Two Issues: 1. They shipped the incorrect plug along with the Sauna. This necessitates hiring an electrician to replace the plug and interface on the electric panel. 2. They missed their delivery date by a few weeks. 3. Unfortunately, they do not answer their phone and are not available to fix the problems they create. Disappointing Service. read more

Enlighten Sauna - Saunas Near Me - Burlingame, California

All I can say is wow. It's amazing how many times you can hear your sauna is being shipped out "next week". It arrived to their warehouse almost six weeks ago and they said it would take 1-2 days to process and would arrive to us in another 1-2 days. Every few days we call back and there has been some delay, but it's not their fault.. It's our fault for not understanding that they are understaffed and there is a huge process to ship our a sauna. We have only been going off of what they tell us is happening, and then when it doesn't happen we are in the wrong for thinking it was going to. Our salesman, Sam, tells us one time frame then Elvira tells us another and then Mark says that they are both wrong and gives us a different ship date.. all which have passed multiple times. We finally got ahold of Mark and he was extremely rude on the phone. He wouldn't let us speak and kept talking over us when we were asking to cancel the order completely. We finally did cancel the order but guess when the money is being returned.. Next week of course. Now I'm glad we didn't get the sauna because of how their customer service is. If we ever had a problem with it, we have no confidence that anything would be fixed. We were also trying to find out where these saunas were manufactured. Their website only says that the wood comes from Canada, but these are made and manufactured in China. Buyer beware! Highly recommend you have your sauna before having the electrical ran. $2400 later and a build deck and we have to start looking for another sauna. read more

Unfortunately I have to agree with many of the negative comments here. I purchased the Rustic 2 model. It worked fine for the first year but late last year the power supply blew out (my electrician said I was lucky it didn't catch fire). I also had power issues with the Ionizer and Chromotherapy shortly after I bought it. I've been waiting 4 months now for the new power supply and keep getting told it's on "backorder". Not only that, but instead of sending out a tech they expect you to do everything yourself. Overall I'd rate the overall craftsmanship as not great. The factory finish was uneven when it came, with some areas not covered completely. I tried to refinish it but it came out blotchy as I will need to completely sand it down and refinish it again. It also takes a long time to warm up and there is no remote to turn the unit on if you wanted to warm it up while on the drive home. I originally intended on buying a Jacuzzi sauna but they were on a 1+ year backlog whereas the Enlighten sauna was readily available. If I could go back in time I would have definately gone with the Jacuzzi read more

3 things to think about with these folks. 1- the outdoor sauna needs to be coated 2-3 times a year if in the sun... most of the hardware on the unit rusts in less than 6months, and the rot starts in 12 months. So simply this is NOT an outdoor sauna. 2- There is really NO organized way to get spare parts; immediately after the warranty expired the controller stopped working, and I have been texting back and forth with a nameless tech to get an answer on parts availability and after 4-5 weeks we still can get anything ordered.. frustrating. 3. I would not buy from these folks again, full stop. read more

I received this sauna in boxes that were damaged. The roof was broken and not shingled correctly, all boxes were damaged, there were scratches all over the side walls. Mark, from Enlightened Sauna, came to the rescue and resolved this issue for me. They refunded me money to have this fixed. Talk to Mark if you have any problems! read more

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These guys are really really hard to deal with. They are great at collecting money but they are terrible at communicating. We probably called 20-30 times before we got help. The sauna was delayed months and months. The sauna itself is fine but the process of actually getting it's delivered and built was a major challenge read more

If I had the choice again, I would go elsewhere! This company is a bait and switch. They promise a lead time, then ask for the full amount to be paid because the unit is "ready to ship" then they ghost you for weeks and weeks. Do not pay them until you ask for the bill of lading. They are a bunch of liars. If you are from the company reading this, JUST BE HONEST instead of making up a ton of stories as to why it didn't ship, ridiculous. You will not be in business much longer. I finally got my unit, the installation was straight forward but the quality is subpar. read more