I am amazed that I am writing a review for a self-storage facility, but Encinitas Self Storage has inspired me. This is a great self-storage facility for the usual reasons, but this place is also unique for a few reasons. The most important being that they accept packages! Yes, you heard me right, with a rented unit at ESS and just a bit of paperwork, I can have packages sent to my unit via FedEx, UPS etc that require signature. They actually accept the package and bring ti to my unit. This is an awesome service and they do it beautifully. No other local self-storage place offers this, and it is an invaluable feature for me. Also, they are just nice people with a nice facility. Everyone at the office is nice, the payment process is easy, and the facility is immaculately maintained. Fort your self-storage needs, Encinitas Self Storage is THE place. read more

I've used Encinitas Self Storage a few times, and I've always had good experiences. Most recently, I had two units as I was moving between houses. I got one unit then realized I needed a second. The staff found one in the same building to make it easy on me. They were also patient with me as I asked to see several units as I was unsure of the size I needed. Last weekend, I emptied out one of the units much earlier than I expected, and they kindly let me close it out even though I didn't give the required 30 day notice. They also offer 50% off the first month! The facilities are well kept and clean. There are carts available to use to move things, and there is a dumpster. The only slight down side is the access hours are regulated, and it is hard to get in during the week if you're working typical hours. But it is worth it to know your stuff is safe. Both Monica and Deanne helped me during my multiple visits, and they both provided excellent customer service! read more

Super helpful, great deal for the amount of storage space. I needed storage ASAP and was able to secure a spot the same day.

WARNING: This is a very negative review. I have rented storage space at Encinitas Self Storage since 1992 and paid them approximately $50,000 over a period of 19 years. I am a retired art professor and practicing artist, and I primarily used the space to store artwork. My complaint relates to the condition of the storage spaces at Encinitas Self Storage. Firstly, a leak at ceiling level (initially hard to see because of the darkness) resulted in mold that affected everything I was storing to varying degrees. Secondly, a crack in the cement floor resulted in subterranean termites. This crack began in the hallway and there had been filled, but where it extended into my storage area it had not; consequently, there was an infestation of subterranean termites that destroyed one of my art pieces made of wood. I photographed evidence of damage caused by both the termites and the mold. Management viewed the images and stated they would not rent these spaces anymore (indicating that my space wasn not unique in its faulty condition), but they would not accept any responsibility. I STRONGLY RECOMMEND THAT NO ONE STORE ANYTHING OF VALUE AT THIS FACILITY BECAUSE IT IS NOT WELL-MAINTAINED. read more

Nice, clean, accessible facility and good location; but most importantly, Karina Martinez and her staff are AMAZINGLY helpful and supportive. Ours was not an easy situation, but Karina went out of her way to make it so. Thank you! read more

The staff is super nice, we looking around for many different size of storage try to find thr right one, The staff is friendly help us and walk with us. Also even they don't have climate control, inside the building is cool also. read more

Silverstre was very kind, quick, and helpful! He did a great job helping me with getting a storage unit, while also accommodating my kids in the waiting area. I highly recommend working with him! Thanks again! read more

I have only great things to say about Sylvester, my sense of humor is a bit too much and this gentlemen is a extremely polite and a total gentleman. I definitely recommend this storage location specially if Sylvester takes care of you. 5 diamond service and a genuine guy. read more

Good people, good prices. Will definately come back. Professional and great prices. Friendly and great location.

Easy access and easy to get moved in. Got a discount for autopay. Corey was great and showed me the unit first to make sure it would meet my needs read more

Just rented a space here.. Corey was great..straightforward and informative. The spaces were clean and easy to get in and out of. Michael, the maintenance guy, even helped me organize my locks! Good guys and a good place to take your business. Now, if I could just get rid of some of the stuff of my life... Joe read more

Very helpful and patient with me through the process. It was a positive experience. Thank you.

GREAT experience for my first time renting a storage unit! The team was very helpful and patient getting me setup, thanks again!

Staff is friendly and helpful. The person helping me, was able to give a good estimate of the size of the space I needed. Facilities are clean and easy to get to storage unit. read more

Super professional! They obviously take great pride in their work--It shows in their words, actions, and A+ property. My daughter and I got an informative tour from Michael. He was polite, knowledgeable, and personable. He was kind to both me and my daughter. He said he has many nieces and nephews so that explains why he is so good with kids. He is the reason we ended up getting a storage unit at this property. They are not the least expensive in the area, but we chose to store our belongings there because I felt very confident in the staff and site. I also feel appreciated as a customer. Silvestre was also awesome! He took care of our paperwork in the office and he too was very professional, easy to work with, knowledgeable, and personable. He always returned any phone messages I left right away. If you're looking for a class act, peace of mind, an exceptionally clean & well taken care of self storage facility, this is the one! read more

Mike gave us great customer service Helping my grandmother get a good price on the unit

Jordan was so great. I definitely would recommend doing business with these friendly employees. Every time they are always so friendly.

Easy to work with. Really only needed it for a short time as we were doing a stop-gap for our furniture on vacation. Got a great storage, great price, easy access and the whole process was quick and easy! Michael really helped out a bunch! Thanks! read more

I've actually never used this place. I have no need for extra storage but I just love that the guy who works there is always cleaning the side walk and the street on encinitas Blvd. keeps everything looking nice. read more

I've been a customer at Encinitas self storage the past four years. The price is fair for this market, there is enough variety in the size of the units that I have a space that works really well for me. I am actually in here once or so a week (my reality for choosing to live in a small space) so I need something that actually works for me. It does. Of note: this place is run very professionally but with a friendly local vibe. So far it's been very safe and secure. The maintainance man has a steady routine cleaning, painting, and keeping the details working. I know because I'm a professional handyman and pay attention to such things. Any improvement that would be better for me? Open the security gate to the storage area an hour earlier and/or later in the day. read more

I previously reviewed this company and I will still say, Karina is the best. I cannot say that about all staff. The facility is very clean, yes. That's about all I can say at this point, not much else to sing praise about. read more

Wanted to show my appreciation to the staff at ESS for their consistently friendly service! I tend to squeeze in just before closing and each and every time they are kind and patient! In particular the office manager Karina Martinez has shown a professional demeanor while still managing to make me feel welcomed with her personable nature and Eric J. has greeted me with a smile and great attitude each time I've had occasion to go into the office;both exceptional people. I admit to having been tardy on my payment a couple times and their friendly professionalism in the office has stayed the same, with none of the attitude some businesses might have for late payments. Thanks guys! I've had a number of stressful moves over the last few years and you've definitely done your part to make them just a little bit easier! Kudos to whoever had the good sense to hire these guys! read more

Friendly staff and great customer service. Location is easy to get to and the ocean breeze is such a bonus.

Wanted to let others know what a great experience we had at this storage company. I particularly want to mention an employee by the name of Sylvester who was so helpful, so friendly, so accommodating and so efficient and who made the whole experience a very pleasant one. The units are so clean, the larger one that we got 10x10 has two doors so a lot of light gets in and easy access if you have larger pieces. He was very attentive to all our needs. Thanks again. read more

Went in on a Sunday to set up a storage unit, not my first time doing this but had a great experience - account setup was fast and everything was explained very well, unit was available at a good rate, I asked for inside bottom floor and one was available and right by the door. Karina made sure that she explained everything thoroughly and asked if I had any questions. No issues moving in, or in any subsequent visits. read more

Excellent service. Friendly and welcoming, everyone answered my questions and was very helpful. The units are clean and well taken care of which is important to me. Everyone helped make this a pleasant experience. I highly recommend Encinitas Self Storage. read more

Seriously the best people and storage place in the San Diego area!

Stay clear! cant believe the good reviews! They are very unprofessional and rude had a storage there for some time. The previous gentleman and his wife were always nice and helpful. The present management is awful they renovated and increased my rent twice in a year. The manager is extremely rude a middle age lady. Don't ever be late on the rent because they clobber you with all sorts of late fees. They power sprayed painted the interior hall ways once and ruined some shirts and never reimbursed me. read more

Had a very unpleasant experience here. Had agreed to rent a space at a given price, had started actually signing paperwork, and *then* was told renters insurance was required. I expressed my displeasure- I had been quoted a price, after all, and had put my signature on a few items- hello, bait and switch, I admit, I may have been slightly abrasive. (And I really do mean slightly.) The clerk got abusive. There is no excuse for that- if you are in customer service, you must take it all with a smile. Not everyone is suited for that. I know I'm not. Change your business strategy so that you offer a discount for people with renters/homeowners insurance rather than charging a fee for those without. It is more honest. As a customer, I wonder, if you are hiding extra fees, what else are you hiding? If I had been quoted a price plus insurance I would have no problem. The fact that I had started signing paperwork before I learned I'd have to pay more smacks of dishonesty. read more

Great location, well maintained and secure storage make this a great option for storage in Encinitas. Customer service is very helpful as well, I had to close my storage unit and it was a no hassle no frills closing and they even refunded my prorated amount that I had pre paid. The true test of a company is not when you sign up for service, but when you have to cancel. These guys passed with flying colors. read more

Encinitas Self Storage is hands down the best storage facility I have ever rented from! They have had excellent customer service from day one - with such willingness to help and answer any questions, along with taking the time to explain and find the best unit size for my needs. I highly recommend renting with Encinitas Self Storage if you are looking for a place in the area. Manager, Deanne, is super helpful, professional, and positive attitude! The facility is clean, organized, secure, and easily accessible - located conveniently off the 5 and Encinitas Blvd. Thank you Encinitas Self Storage!! read more

I've been in several storage facilities and by far this one is the best! Not only conveniently located and easy to get to my second floor unit, it is always clean and the staff is very helpful and friendly. I also love the 60's piped in music, makes organizing my storage more fun! read more

This storage spot is an excellent choice. Pleasant staff and clean storage rooms. I highly recommend this company. Whether this site or their other site on Olivenhain, I have had nothing but great experiences. read more

We recommend Encinitas Self Storage without reservation. All the staff are extremely competent, helpful and courteous. The Manager Deanne St. Marseille is highly motivated to run an excellent "ship." She must be very focused on in house training to achieve such a high standard. We felt that Deanne goes the extra step towards keeping the storage unit safe and clean. If you are looking for a storage place definately choose Encinitas Self Storage. Thank you to the team! read more

We have not one...not two...but THREE storage units here. (No, we're not hoarders...they're for business!). The facility is conveniently located right off the 5 in Encinitas and is super clean, well-kept and secure. They often run 1/2 off first month specials and don't require a long term commitment, so it's great for short-term storage needs, as well as longer term business needs. Super happy with their service, too. read more

What a great staff & property!! Thank you for making my move as smooth as possible! Monica & Deann were very helpful..thank you so much for also honoring to have the admin fee waived! read more

Thanks to Tyrone I have a 5 star review for this business. I was given misinformation when reserving a spot through their call canter. Tyrone contacted his manager and had a credit approved for me very quickly. They are very efficient and the place is spotless. I highly recommend them. read more

Excellent customer service. Deanne was able to work with me on a short notice move and waived what could have been some costly charges. The autopay option was great as well - I never had to worry about forgetting a payment. I was very satisfied with my experience. read more

This is another place with great customer service! I don't know about the other bad yelp ratings here about the management but if I have to mention one person, Deanne has been tremendously helpful and nice to me on the phone, even before I met her in person. She even gave me a big discount on storage fees and that really made my day! I am Always All about Good Customer Service for me! So, If you ever need storage space in the Encinitas or Carlsbad area, call the office and ask for Deanne. I am sure She will take care of you too! :-) read more

I was nervous about picking a storage unit when I moved to Southern California from previous terrible experiences, however Encinitas Self Storage was incredible! They are a bit hard to get on the phone, but always return your call shortly after if you leave a message. Other than that, there is not one thing wrong with this place. It is clean, professional, the gates and locks work just like they say they will, the staff is friendly and attentive and answers emails almost immediately if you write them. Excellent experience all around. read more