I bought a certified pre-owned vehicle yesterday and Will Guthrie was my salesman and he is absolutely awesome!!! He made it very easy and comfortable!! Highly recommend this dealer. Everyone was very friendly and everyone made the process very speedy!! read more

The best car buying experience we have ever had!!! Really! We went to other car dealers around San Diego and had the usual experience. Then we went to Encinitas Ford. It felt like a family run business, which it is. Mike & Andy were our sales team and they were wonderful. Lindsey was our finance manager...she rocks! We are so pleased with our new F150 and the deal they put together for us. I would recommend them to anyone! read more

Encinitas Ford exceeded all of my expectations when I purchased my used 2013 Ford Focus. There was no pressure and there were no games. It was nothing like any of my previous car purchases, and I felt like I was dealing with friends I had known for years even though I just moved to San Diego in January. I really appreciated everyone's help at Encinitas Ford, and after my experience there, I could not imagine going anywhere else. read more

Had a poor experience coming into the service station. Called ahead to make sure was not busy, got there before 4:30 and they turned me away. They close at 6 and I think an oil change takes about 20min. I think they were put off by the coupon for a free oil change, even though it is from them for buying the car from them. They had 5 empty docks and 3 service guys standing around one car. Not busy at all. Tried to see if they could figure something out but was told to leave it for the night they would get to it tomorrow. Sorry like most people I work during the day, that's why I was there at 4:30. Won't be going there agin, though they would have gotten better after my last bad experience I guess that's why the send out free coupons. Don't recommend them read more

Outstanding service all around. Very accommodating. I won't go anywhere else after my last two experiences here. Thanks again John for helping me prepare for my road trip!! read more

Andy in sales, Lindsay in financing, and John in service far surpassed all expectations that I had from previous buying experiences. They are professional, efficient, and give it to you straight. I've been buying Fords for a long time and this was by far the best dealership I've come across, highly recommended. read more

If I could give a zero stars I would! My wife and I were helping my daughter find a car this past Saturday. We found the car she wanted on the Internet at Encinitas Ford and drove from Chula Vista (Eastlake) to see it. We test drove the car and my daughter like it and was going to make an offer on the car even though it had a significant scrap on the rear bumper and wasn't the particular color she wanted but the price was right. We're standing there discussing making an offer and waiting for our salesman to come back. The seats hadn't even cooled off from our asses during our test drive when another salesman approaches with a customer and proceeds to show the car another customer trying to sell it from under us. When questioned he basically said "oh well the car is still for sale". Even our salesman supported him by saying that's normal business practices. Maybe it is maybe it isn't but its definitely rude. We don't know if it was some sort of sales tactic to encourage us to purchase or discourage us from purchasing. We're an African American family and we felt disrespected and with the things going on today in this country we couldn't help but think that it might have actually been a race thing.....so we walked away. Whatever it was shame on you Encinitas Ford for even putting us in that situation! read more

I have a Ford Focus SEL 2012. These cars are known to have transmission and clutch issues (manufacturing problem). I have sent my car in a handful of times and have gotten the issue fix, to only have the issue happen again and again. I have small children in my car so you can only imagine how inconvenient and scary this can be if there was an emergency and needed to get somewhere and the car stops working. Which is what happened yesterday. I woke up and got in my car, as usual, and it didn't start. So as anyone would do, I called Ford and my insurance company and started the process in getting my car towed. I spoke with Mary Ann, who was very nice, and asked about my situation. She INSISTED I come in and we could figure something out. I was also curious about getting reimbursed for the car since there are obvious defects and have children in the car. She set me up with Daniel. I made it VERY VERY clear to both Mary Ann and Daniel of where I was financially and payments and the run arounds I have been getting. I also made it clear that if there where no cars with my price range then I will move forward with contacting courts and continue getting it fixed, as it is the same issue that happens. That being said..... Daniel eventually offers me an amount for a new car, which I also made clear that I didn't need a new car. Just one that was reliable and worked. The amount he offers me is DOUBLE my payments now. I almost fell out of my chair. Did he not listen to anything I had said? ALSO, this entire time I have a 6 month old baby that I am lugging around from car to car and in the office. At the end, they simply gave me a loaner (which is what I would've taken from the beginning). I have had so many issues with this particular location before. No one seemed to listen to my needs and whats and was trying to sell me on something that is double what I pay now. I can not believe the carelessness I received and the lack of simple customer care. As I was walking to service, I simply get told "Sorry we couldn't help you." I will never get another Ford again and plan to continue to make steps in receiving proper reimbursement. read more

I live in the OC but Kevin Sale had the gorgeous 2017 Ford Fusion Energi Titanium plug-in hybrid with a sunroof and sick low profile wheels I wanted so I drove down to pick it up. I bought the full package with the Extended Warranty that gives me 9 year's bumper to bumper 0 deductible warranty and 0% interest. My monthly payment is the same as a. Saturn I bought in 1998! WHAT?? Kevin went over all the features and hooked up my iPhone to all the features so it was ready to go. The Onboard touch screen is like a spaceship! Everyone there was friendly and knowledgeable. There was another Kevin who did finance and he got the deal done! I also bought the Finishing Touch package which will allow me to not have to wax it for five years and apparently is fire and graffiti proof. I would recommend Kevin Sale as the go to guy as even the owners use him to buy their fleet vehicles as they know he is a perfectionist and he wants your experience to be legit smooth and won't high pressure you into anything you don't want or need. He also got me top dollar for my trade-in. Everyone I see is impressed with the car that has lots of torque and is a joy to drive! The 12 speaker sound system is off the chain and it connects to music on my phone seamlessly even if it's in my purse! 6 months free Sirius XM! This is my first Ford but I don't think it's going to be my last! Encinitas Ford gets my highest marks! read more

Andy Hutchinson was great to work with! I sent my college aged daughter to drive a car and he was very professional and treated her with respect. We went in a few days later to complete the transaction and everything was handled in a professional manner. Thank you! read more

Had my Expedition serviced there twice...will not be back. First time they wanted to replace the battery for $150 and I said no. Picked up the car and as soon as I drove off the lot the thing died with no power at all. Pulled into the used car section and twisted the cable on the positive terminal to get back on the road. Replaced the battery and cable connection myself. Second time I had AC problem and they gave initial estimate of $99 then called with a $350 quote for compressor and coolant. Picked up car and bill was over $800. They will not get my business again. read more

This is the first brand new truck I've ever purchased and I have to say the overall experience was pretty good. Everyone was helpful, friendly and easy-going. I got a truck with Sync and at first I was worried it would be a pain but they actually take the time to teach you to use it. I met with a great girl named Maddy and she taught me how to use the nav system and make calls all by voice commands. She really took her time and made me comfortable and had me laughing the whole time. She called my truck a man cave on wheels and its true its like driving around in my family room on my big leather couch. I love my new truck and that I had such a great experience with a local family business. read more

I have sold, purchased and serviced cars here. They want to create great relationships and work hard to be fair and kind with their guests. Maryanne and her team is super responsive, if you're looking to sell. Mike makes himself available above and beyond the call of duty, to help you find the best fit as a buyer. The rest of the team is fantastic also. Almost feels like you are at the neighborhood BBQ, rather than a car dealership. read more

I have had my F250 serviced here for 202,895 miles. It is still running strong thanks to the excellent care I have received. Duke wises has been there the whole way, always on top of any maintenance and repair issues in a courteous and professional manner. Excellent knowledge and communication skills, backed up by good mechanics. go team! read more

We took my son's car in for routine service last November. While it was there, an employee hit the car, damaging it. I was forced to go across the way to Enterprise and get a rental car because my son is under 25 and can not drive a rental. It took several days for the car to be repaired and now we have a 2014 car that has already been damaged and repaired through no fault of our own. I just called to make an appointment for the next scheduled service. Marshall asked which service I need. I asked him to refer to their records for the appropriate service. He told me that the last service was over a year ago, even though we brought the car in last November. He showed no record of any service being preformed on the car, only records for the car being sent to World Auto Body for repair and the Enterprise invoice. Does that mean that the car was never even serviced? I asked to be transferred to the service manager but was hung up on. I called back, and was transferred to his voicemail. As of now, no one has returned my call. read more

I called Encinitas Ford and asked them about a used Ford Fusion that I was interested in. I had a 335i BMW that I wanted to trade in and had called to see if it was possible to trade it in and have my payments lowered to a specific price. (I needed to get my debt to income ratio down.) When I called the internet sales manager, he explained that he probably couldn't get the price that I wanted, but he could probably do it for about 50 more than I was asking for. It wasn't quite the price I wanted, so I told him that I might come in but I was going to look around. About an hour later, I received a call from another person, I believe her name was Mary something, and she inquired as to why I didn't want to come in. I told her that we couldn't quite get the price right and that Encinitas was a little far from where I lived and I didn't want to drive up there knowing that I couldn't get the price that I wanted. She insisted that I would be surprised with what they could, as they were having a sale. I was skeptical and told her I was not really interested. I know that they just want you to come in so they can get you hooked. She was so confident that they could help me though, that she promised that if they couldn't get me down to the price that I wanted that she would fill my gas tank. I asked her if she was sure and she stated, " Im that confident" Well! free gas if I don't like what I see, or I get the car that I want at my price. That is a win-win and worth the trip. So I go to Encinitas Ford which is a ways out of my way. It started off good and they greeted me and were real friendly. Then the dealer that I was dealing with said that this other dealer was going to help me. He started using his sales tactics. ( I use to be in sales and know the tricks) I loved the car though, it had everything I wanted and was really wanting to get it. So we sit down and discuss number. I told him that I did not want to put anything down and would rather just finance it. I also have a really high credit score. He told me that he was going to get me a great price. I was really excited. Well when he came back with the initial numbers, he told me that with 9800 down, my monthly payments were going to be $150 than I wanted to pay. I looked at him and told him that I was told earlier it was going to be closer to only $50 more than I wanted to pay. He told me there was no way he could get it down to that. Well, with that response, I told him that I was not interested and he began the whole, what can you do spiel. I told him I want no down payment and the initial price I told him about. He then says well can you put down 5000 dollars. I looked at him and and was getting pissed. What part of no down payment does he not understand. So I politely said, look the numbers aren't right, I understand and I won't be buying the car. Then I informed him of the deal I made with Mary. He looks at me incredulously and says Ill talk to the owner, but Im not paying that. WHAT THE HECK??? I, in good faith was trying to buy this car and they were going to renege on our deal. I was pissed. They ended up not even filling my tank up halfway and said that was the best they could do. So naturally I was pissed, but I smiled and just left. Later that day, I get another call from another lady and I explain to her all that happened and she told me that is not how they do business. I told her that I tried to explain the numbers were not correct and tried to not go, but they made a deal with me and I was foolish enough to believe them. She said that she was going to try to make it right even if its a little and she told me she would call me back. You think they they called back? I never expected they would. Anyways, if they end up reading this my name is Dich Coles and I hope they realized that I am telling everyone I know never to go to that dealership. read more

I recently bought a new car through Encinitas Ford and am so happy with my purchase. I knew the car I wanted and also that it was a popular model and color. When my car wasn't in stock I thought I would have to settle for a different color or different options or even end up back at the drawing board and look at different cars all together. But, I ended up working with Rick Padilla who offered to help find my car and bring it to Encinitas. He had a driver bring the car in the color I wanted in from LA and held it for me to test drive at my earliest convenience. After working through the numbers, settling on a figure and signing the agreement I thought we were done and I would just drive away . . . but instead Rick took the time to help me connect my phone, customize all my settings, and walk through the important items in the manual before I was on my way. It was such a nice feeling to drive away already comfortable with all the features in my car. I have had several calls from the folks at Ford checking to make sure I am happy and to offer walk throughs and tutorials on the car if needed. Awesome team of folks to work with and I have no buyers remorse - the service center at this particular Ford dealership came highly recommended from a friend of mine as well. read more

Terrible customer service in the service dept! I scheduled an appointment in advance, only to show up and have them tell me they were overly booked and it would take a while. An appointment for an oil change and regular scheduled check up should not take 3+ hours. My service rep didn't check into an issue my car was having in that 3 hour time frame, and overlooked the fact that I was indeed on a time schedule. My car was not cleaned, problem not fixed, and I was stranded because the shuttle driver was on lunch break ( luckily the shuttle driver came when I called him personally but the service rep was going to have me just wait). When I returned to pick up my vehicle my rep was too busy with phone calls to talk about service and sent me to the cashier. I am so not happy with the lack of communication and will not be returning to this dealer for service. the only person who was professional or cared about the customer was the awesome shuttle driver. It's amazing how the attitude changed from being a buyer to coming in for scheduled maintenance. read more

I recently purchased a Ford Certified 2016 Ford Edge Titanium. The staff were courteous and attentive during the buying process. Once the purchase was complete the followup I experienced was much different. The vehicle being certified means that any options on the car and in my case the towing package, should have all applicable accessories. That was not the case in this purchase. The vehicle was missing the pigtail electrical harness to connect the car to the trailer. I notified Encinitas Ford within the first week concerning this. I spoke with a manager who said with the car being certified, it should have included the harness. He said he would take care of it. 2 weeks and nothing. I call back and speak with my salesman. Again, almost 2 weeks and nothing. I call back on June 2nd and was told it shipped out on Wednesday May 31st. On June 6 no part. I call back and salesman is very apologetic and said he messed up and as of today, June 6 it was ordered and I will have it this week. I'll follow up with the results. Today being June 7th, I received the harness. I want to thank Maryann,Judy and Tara for taking care of this. Maybe they should be managing Encinitas's Ford. I have ten 2 stars but due to Maryann's team I upgraded Encinitas's Ford to 3 stars. These women are outstanding in the customer care ethics. read more

I have now purchase two vehicles from Encinitas Ford. To say I was treated well wouldn't come close to the professionalism and personal treatment I received both times. When I call and ask for Mary Ann, the minute she answers the phone with, "I can help!" Then says oh hi Teddie, I know it's up hill from there on. My salesman, 'Dooly' is honest with me and bends over backwards for me. I know he has many other customers but I have his undivided attention when I walk through the door. Then financing. Lindsay is a "doll", worked so hard to get me the best deal. Honest with me and took great care to help me be comfortable with the package I received. I have never waited for a call back or felt I was just another customer. Their customer service and satisfaction is outstanding. Their customers trust is Paramount. And at the end of the day yesterday I was driving home in my new beautiful car! If that wasn't enough I received a call from Tara this morning making sure I was happy, did I need anything, did I have any questions. This dealerships customer service is remarkable. I have all their cell numbers, they are always available to me, and they remember me. I can't tell you how many times I've met someone in business and a week later they have no idea who I am. Thank You team Mary Ann, Dooly, Lindsay and Tara for taking such great care of me! read more

Took my car in to have a rear noise checked out. Had a guy who does work for our whole family tell me it was definitely the deferential but after waiting 3 days and me finally calling to see what was up I was told it was only the R side rear axle half shaft. When I told my guy he said they would replace the things that cost the least because it's still in warranty but in the end they would have to replace the deferential - that's annoying. They said the part would be in Monday or Tuesday so I could come get my car and they would call. Never heard back Monday or Tuesday - I had to call to see what was up. Was told it still wasn't in and they would let me know the next day. Didn't hear back, so had to call again. Did not hear anything at all Thursday, so called Ford customer service. Talked to a very nice lady named Victoria who said a regional guy would call within 24hrs. He did and left a message. Called the # he provided; didn't work. Call customer service again and they connected me with William Lewis, who said the dealership had been contacted and the part was on a rolling ETA - could be Monday or a couple of weeks. Silence on my part because I was speechless - asked if it was coming from China or something (sarcasm)) - he actually said "I don't think so". Pretty much no idea when it will get here. They need to hire some people who actually have customer service experience and can get things done. My main concern is that my warranty is up the end of January and what happens if they don't get it all fixed by then? Didn't really get any kind of reassurance that it would be taken care of since it's already an issue. So don't need this right now... surgery scheduled for next week - need my car fixed so I don't have to be worrying about that too!! Not happy with the customer service, that's for sure! read more

I would not recommend using the service department unless you are going for a warranty repair. Even then you might do better going to Carlsbad or Escondido. Very very very slow. Took them three full weeks to diagnose and repAir my transmission. One full day was lost to waiting for parts and one full day was lost waiting for Ford to confirm they wanted to repair rather than replace the transmission. Otherwise it was just days of my car sitting around with nobody apparently doing anything. Despite having the car for three weeks for a warranty item they never offered any loaner or rental car. Communication from the advisor was mostly good but a few days I had to call multiple times. Once I asked how long something would take since I had no idea if the process mentioned would take a day or a week and the service advisor said he wasn't going to try to rush the mechanics. Except I had asked if he had a time estimate, not that I wanted him to rush someone. Never go here unless you are under warranty. read more

I recently went to San Diego County Credit Union to try and get an auto loan, being a first time buyer with a part time job I was denied a loan. Fortunately I went to Ford of Encinitas next. Andy Hutchinson (Sales and Leasing Representative ) was wonderful! He helped me so much and made the deal work for me! He suggested I ask my mom to cosign, something I thought she wouldn't be able to do but they made her being the cosigner work as well! This is the best the situation could have gone. When we had reached an agreement on money down and monthly payment, they then told me they were going to clean the car and fill the tank! What great service! Doug (Finance) was also a great help. Andy and Doug were able to stay in the range I wanted for monthly payments and Doug even got my interest rate down and the loan to be for a shorter time! Wonderful! I'd also like to thank Michelle for making me feel welcome to the dealership! All great employees! read more

I bought my first new car from Encinitas Ford back in 2008 and was so happy with the buying experience and the service staff that I came back in November, 2016 for another go. I worked with Al in Internet Sales who made me feel like the most important customer that Ford had. He was intent on getting the exact car fitting the exact specs that I wanted. Turns out, the car didn't exist so we set out to create the car with a special order at a great price (and I did my homework). The car arrived at Encinitas Ford by way of the Ford factory in Michigan exactly 2 months to the day it was ordered (ahead of schedule). Al kept me apprised of the car's progress throughout the entire build. I'm thrilled with the end result and the entire process went as smooth as can be expected. I've dealt with other dealers in the past but the overall experience at Encinitas Ford has made me a lifetime customer. read more