SAID YES TO THE DRESS!…read more
I had an incredible experience at WONA in New York City. I booked an appointment for 5 Pm on a Friday, and from the moment I walked in, I was so impressed by the space. It is extremely large, clean, and beautifully decorated. They have two completely separate, huge rooms, so you are in total privacy from any other bride, which made the appointment feel really personal and calm. It was by far the largest room I had been in at any bridal salon in New York City. The guest area was also beautiful, with a large, gorgeous couch, and the actual fitting room was huge (definitely the most space I had anywhere while trying on dresses).
My stylist was Sylvia, and she was absolutely amazing. She knew the dresses inside and out, answered all of my questions immediately, and seemed to know exactly which dresses I would want to try on. She was extremely personable and gave the perfect amount of space for me to figure out what I liked about each dress, while also offering helpful suggestions and options for what could be changed. I ended up wanting to personalize a dress with detachable sleeves and a non-sparkle lace, and Sylvia knew all of the customization options perfectly. She showed me exactly what the changes could look like and even brought out the identical lace without sparkles so I could really visualize it. She was so patient with me and handled everything perfectly, offering suggestions without ever being overbearing or pushy. She let me walk around in the dress, sit down, and do various poses. I really love many of their dresses as they have the corset back, making them so secure and giving breathability. They have so many incredible dresses with different styles, so it truly is a great place to find a dress.
I later came back for a "say yes" appointment with some of my bridesmaids as I was between two dresses, and unfortunately Sylvia wasn't there. However, Hafsa was there and was just as wonderful. She answered so many questions I had about the boning, personalization, timeline, bustle, etc. I ended up saying yes to the dress, and the team was very patient while answering all of my questions about shipping, timing, alterations, etc and letting me read through the entire contract.
I had seen some reviews mentioning concerns about the post-purchase experience, so I was a little nervous after purchasing, especially because I had questions about the sleeves and customized lace. However, when I emailed them, they responded very quickly and answered all of my questions thoroughly. I'm happy to update this review as the process continues, but so far WONA has been incredible! The space, the dresses, the privacy, the customization options, and most of all the stylists made this such a special and positive experience!