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    Empire Visionworks

    1.9 (62 reviews)
    Open 9:00 am - 6:00 pm

    Services - Empire Visionworks

    Eye exams

    Eye testing and diagnosis

    Eyewear fitting

    1 More Service

    Retinal imaging

    Empire Visionworks Photos

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    Recommended Reviews - Empire Visionworks

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    1 month ago

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    8 months ago

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    10 months ago

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    1 year ago

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    3 years ago

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    3 years ago

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    1 year ago

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    4 years ago

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    2 years ago

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    2 years ago

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    2 years ago

    Staff Not Helpful, Rude, Rush Me Out When I Picked Up My Glasses, Bad Customer Service! This Location Sucks!!

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    2 years ago

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    3 years ago

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    7 years ago

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    5 years ago

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    6 years ago

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    4 years ago

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    5 years ago

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    6 years ago

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    3 years ago

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    2 years ago

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    3 years ago

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    6 years ago

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    4 years ago

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    6 years ago

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    7 years ago

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    7 years ago

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    5 years ago

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    12 years ago

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    4 years ago

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    8 years ago

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    12 years ago

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    8 years ago

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    6 years ago

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    4 years ago

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    5 years ago

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    We apologize for the issues in service! We appreciate the review.

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    6 years ago

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    5 years ago

    I personally love this place, all the workers I've seen are as friendly and helpful as can be expected

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    6 years ago

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    Page 1 of 2

    Ask the Community - Empire Visionworks

    Review Highlights - Empire Visionworks

    Sandy who took care to answer and explain all my concerns.

    Mentioned in 4 reviews

    Read more highlights

    Drs Chasin & Guarente Optometrists

    Drs Chasin & Guarente Optometrists

    4.0(15 reviews)
    3.1 mi

    Front office can be a bit snobbish. But doctors are amazing. Dr. Chasin told me about a few eye…read moreconditions I had, and even referred me to another doctor because of my cataracts. Gave me appropriate glasses. I am also allergic to all eye dialators, and I was comfortable knowing that the office does not do any dilating to any patient. Would go back in a heartbeat.

    I didn't want to submit a bad review for a local independent business but given the circumstances I…read morewill post my experience. Last Friday I came for an appointment before work for an eye exam here. I arrived on time, the staff was friendly and professional. I was in the exam w/ Dr Guarente when a friendly staff member entered the room and offered to adjust my glasses. I said sure. Moments later they returned and advised they damaged them and rendered them unwearable. I took it in stride at the time and they put my old prescription lenses in another set of frames that fit (however poorly/clunky)- no big deal. A temporary inconvenience as I was expecting to potentially get new frames if they met my budget. "Things happen.." I told myself. I actually thought they would at least offer a discount for new frames since they just broke my old ones. That never happened. After the exam (and with the less desirable replacement frames they handed me) I sat for a fitting w/ one of their eyeglass stylists. Again- everyone was very friendly. I chose some frames and was told that I would be called w/ a price quote later. I left for work and got a call moments later and the stylist I was just with advised they forgot to do measurements and that I had to come back. I explained I couldn't (I was at work) and that I had to come back after the weekend. Fine I guess. Then what? In the wee hours of last Sunday morning that staff member/stylist had located me on social media and began 'liking' my content then several hours later submitted a 'friend request'. They were up all night long looking at my social media. I have the time stamps. It's creepy and a clear violation of patient privacy. This individual has access to my patient info/home address etc. When I alerted their office about this their solution was to have a talk w/ them about HIPAA (patient privacy laws) and that I had to take it upon myself to go somewhere to have my OLD glasses repaired then come BACK to their office and submit for reimbursement. After having my property damaged and my privacy violated they offered a pretty unacceptable solution- basically saying they would talk to their employee and I have to drive somewhere else and find someone to fix what they broke and then go BACK to their location AGAIN. The experience ultimately left me feeling creeped out and devalued. Dr Guarente and most of the staff seemed really friendly and nice. I just wanted an exam and new glasses. It was only after some exchanges in the wake of this to try to resolve it I've felt increasingly resentful. I guess from their POV they were trying to 'make it better' but they damaged my property and one of their employees was up all night stalking me and then their feeble solution was to send me on a mission to fix their mistake and come back again when that stylist is not on location to get properly fitted for new frames. I cannot in good conscience go about recommending them to friends, neighbors or co-workers at this time. Kind of a bummer. I had high hopes going in. Oh well, I'll seek another optometrist and hope for a better experience.

    Empire Visionworks - opticians - Updated May 2026

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