Fast response and expensive BUT great and guaranteed work. They have worked on several projects and…read moreare always pleasant and efficient.

Great Doctor! He is old school and he cares. I am so lucky to have him and he looks out for his…read morepatients, not his wallet!

Professional and helpful Fast service…read more Available Relatable Easy access Large selection Friendly Never crowed

would give it a 0 but cant. shipping and receiving individuals are rude with big attitudes. Slow…read moreand lazy.

I didn't want to submit a bad review for a local independent business but given the circumstances I…read morewill post my experience. Last Friday I came for an appointment before work for an eye exam here. I arrived on time, the staff was friendly and professional. I was in the exam w/ Dr Guarente when a friendly staff member entered the room and offered to adjust my glasses. I said sure. Moments later they returned and advised they damaged them and rendered them unwearable. I took it in stride at the time and they put my old prescription lenses in another set of frames that fit (however poorly/clunky)- no big deal. A temporary inconvenience as I was expecting to potentially get new frames if they met my budget. "Things happen.." I told myself. I actually thought they would at least offer a discount for new frames since they just broke my old ones. That never happened. After the exam (and with the less desirable replacement frames they handed me) I sat for a fitting w/ one of their eyeglass stylists. Again- everyone was very friendly. I chose some frames and was told that I would be called w/ a price quote later. I left for work and got a call moments later and the stylist I was just with advised they forgot to do measurements and that I had to come back. I explained I couldn't (I was at work) and that I had to come back after the weekend. Fine I guess. Then what? In the wee hours of last Sunday morning that staff member/stylist had located me on social media and began 'liking' my content then several hours later submitted a 'friend request'. They were up all night long looking at my social media. I have the time stamps. It's creepy and a clear violation of patient privacy. This individual has access to my patient info/home address etc. When I alerted their office about this their solution was to have a talk w/ them about HIPAA (patient privacy laws) and that I had to take it upon myself to go somewhere to have my OLD glasses repaired then come BACK to their office and submit for reimbursement. After having my property damaged and my privacy violated they offered a pretty unacceptable solution- basically saying they would talk to their employee and I have to drive somewhere else and find someone to fix what they broke and then go BACK to their location AGAIN. The experience ultimately left me feeling creeped out and devalued. Dr Guarente and most of the staff seemed really friendly and nice. I just wanted an exam and new glasses. It was only after some exchanges in the wake of this to try to resolve it I've felt increasingly resentful. I guess from their POV they were trying to 'make it better' but they damaged my property and one of their employees was up all night stalking me and then their feeble solution was to send me on a mission to fix their mistake and come back again when that stylist is not on location to get properly fitted for new frames. I cannot in good conscience go about recommending them to friends, neighbors or co-workers at this time. Kind of a bummer. I had high hopes going in. Oh well, I'll seek another optometrist and hope for a better experience.

Dr Guarente and his staff couldn't be more friendly, helpful, patient and professional. I feel like…read moreI am part of their family when I walk in to have an exam or pick up my contacts. I highly recommend their office for your eye care needs.

We've been using Visionexcel for many years now ...15 or 20 years in fact, and pretty much…read moreexclusively having Glenn work with us. We don't always love what he says or love the answer to our questions....but business is business and I don't know of any business that always gives you the popular/yes answers or even the answer we want. Overall, we are pleased with the service and eyewear we have purchased at this store and Glenn has hung in there with us through the years and provided good quality eyewear and good quality service. We will continue to use them until there is good enough reason to switch.

You can't beat the staff here. Everyone is always so friendly & helpful. Plus, they have a really…read moregreat line of designer frames,thankfully my insurance is great & I can always splurge on a pair. I got Dr. Diana this time, have never had her before. She was really informative & helped me understand my vision issues. Kudos, I will never go anywhere else

Pleasant efficient office. Dr Cheema was professional, thorough and I instantly felt at ease around…read morehim. Highly recommended!

Dr. Cheema is professional, experienced, kind, listens, on time, loves a good joke. I've had…read morecataract surgery with him. My previous doctor moved so I had to find someone else. I'm very happy with my choice.

Great Doctor. very through. Choose the Rhinebeck Office not the Kingston Office. The check in staff…read more, not the nurses, at the Kingston office, are very unprofessional. Had to wait 20min. just to check in,

I'm still in shock, 3 hours later. My eye "exam", from the time I left the counter to the moment I…read morewas, once again, in front of the counter, was a total of 8 minutes. Eight minutes ! I voiced my displeasure and asked for my bill. I also said that everybody I knew would know about this fiasco of an operation. The clerk hemmed and hawed, then went to speak with somebody. The clerk came back and said that there would be no charge but that they would keep the lens prescription. After letting her know that I wouldn't trust that prescription for two seconds, she again said there'd be no charge. But I reminded her that I had wasted my time and that I was still in shock over an 8 minute "exam". I can't think of anything that could have been worse than this place.

Wasted day off, go in and check in they said it would be 39.00 for exam that clearly states on…read moreinsurance that exam is covered. They say it's because it is remote exam and since it's remote have to do an extra test. I said not my problem exam is free. Older lady gets an attitude, why the the younger girl is saying we will wave the fee. Left and made appt elsewhere I would not recommend also

Waited a half hour to get my glasses adjusted. Well the team members were taking other people while…read moreI was waiting doing the same thing or getting new glasses will never go back there and Visionworks just lost my business.

This review is of Dr. Cohen of Empire Visionworks, Poughkeepsie…read more Unprofessional. Condescending. Dismissive. This is my 1st negative review. I am a new patient. I have worn contact lens for 30+ years and hence gone to 30+ annual eye exams. He did not inquire about my contact lens history, current contact lens usage, reading glasses or any vision changes (floaters, sudden bright light, etc). He did not do the close up reading test, knowing I wore multifocal lens. The exam consisted of only 2 alphabet slides and the "1 or 2" question. He did not check the fit of my current lens. He did not discuss or share the exam results (prescription (sphere) change, astigmatism, presbyopia). The only diagnosis he spoke about was the retinal scan. He looked at the retinal scan for a few seconds, turned it off and proceeded to tell me I "have early signs of cataracts and should not be concerned about it at this time"... 1 sentence. I did not know my prescription changed by (-/+0.5) until I asked to see it during check out at the store. The entire exam took less than 10 mins. There was a small miscommunication during his 2nd question ("What 'TYPE' of lens do you wear?"). I misunderstood and thought he was referring 'TYPE' as in: Oasys/Oasys Max/Moist/etc. He had to repeat a few times and clarify the question. At this point, he became impatient and condescending. I asked to speak to him for a second time when I found out about my prescription change. He was dismissive: "this is the result from the exam ... you're aging ... 0.5 is an insignificant change" - 30 seconds. I respectfully disagree, 0.5 is a significant change for me. I left the store without any trust or confidence in you and have strong doubts about the new prescription. There are many Goggle reviews that commented he was a good doctor so I am taken aback by his rudeness. I was in his examination room for 10 mins ... why the condescending and dismissive attitude? ... was it because he had to repeat and clarify his question?? Bad day??? Dr Cohen: you are in a patient facing medical field, please treat your patients equally and show some level of professionalism and care -- no matter what the reasons are. Lastly, I would like my money back.

Dr. Cohen does a thorough eye exam. (not a virtual one). He does not rush you through it. He is…read morepatient and polite and makes certain the script is accurate. He is knowledgeable of what frames will work best to correct your vision and works with you if you want to use your own frames rather than ones he has for purchase in his office. He completed the voucher for my insurance without complaint. His staff are also helpful and courteous. I did not have to wait months for an appointment to find out the eye exam was being done virtually, nor were my concerns about floaters dismissed, like at Empire.

My husband, daughter and I are all patients of Dr. Cohen. We highly recommend Dr. Cohen and his…read morestaff. Our experiences have always been professional but also personable, making the visits enjoyable and also covering all aspects of a thorough exam. Recently, our daughter lost her glasses, a call into Donna at the office had them ordered and let us know when they would be available for pickup. Donna also had taken another pair of our daughter's glasses and had them repaired in a jiffy and a follow up phone call to us. It is always a pleasure to deal witch Dr. and his staff. Thank you, Bill, Barbara and Claire Ryan

Jules Vision Center Vails Gate has horrible service and is not truthful. I went to return a pair…read moreof smart glasses that I had purchased. No problem I had to pay the 35% return fee, and it was only 2 days that I had the glasses. But the employee Adam lied while his hands was shaking trying to show me a scratch on the frame saying he could not re sell them. I took pics and of course there are no scratches. I will never ever use Jules Vision Center again. The sad part is I have been going there for years with my entire family. SMH.

I've been using Jules vision for over 30 years and have always been satisfied with their service,…read moreReading all these negative reviews really surprised me. The front desk staff has always been helpful and personable. I haven't used the optometrist in over a decade but my retired ophthalmologist recommended the optometrist there.