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Hyde Park Optometry

4.8 (6 reviews)
Closed • 9:00 am - 4:30 pm

Services - Hyde Park Optometry

Eye exams

Eye testing and diagnosis

Retinal imaging

Hyde Park Optometry Photos

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14 hours ago

Excellent staff make you feel welcomed spend a lot of time with you to correct any problems Dr Lewick is awesome

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5 years ago

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CareMount Medical - New record hold time!! #winning

CareMount Medical

(2 reviews)

If I could choose 0 stars I would. I've been trying to get in touch with these folks at…read morespecifically the ophthamology department for my ailing father and I've been placed on long holds each time for 5 phone calls (the longest I could stand was 45 minutes before I had to go back to work). When you call, it immediately puts you on this presumptuous classical violin music that I've heard on repeat for hours at this point in totality, with intermittent messages to use their "callback service." The callback service doesn't work (I've set two different phone numbers in their alleged "callback service." It's been 72 hours and neither device has been called back. My phones are certainly not broken, both are receiving calls from everyone BUT them completely fine. Hit 0 and it sends you back to the message to use their horse sh*t callback service. Or they're filtering area codes outside 845 which would be insane as most people are on mobile phones these days). They are certainly open the days of the week I called. It appears this phone number is for an ophthamologist, not even an internist or infectious disease doctor (yes, I realize there's a pandemic going on, but this practice seems irrelevant to that. I've been getting responses back faster from my hospital and we are in a high-case area for coronavirus and a far higher population density, if that tells you something about efficiency and care). My father came in for a visit in response to recent vision loss / blurriness and they struggled to understand what the doctor (Dr. Whitzel? Witzel?) was saying, so I've been trying to contact them to clarify confusion from my parents who said they did not understand a lot of what was covered in the visit. Yes, of course I am concerned when the only thing they understood in the whole visit was "he has a brain problem." I am on the other side of the country, and unable to accompany them to these visits (they are hard of English and resistant to hiring nurses / help), but I do often rely on having to call / followup with doctors to clarify findings / next steps. If I responded this way to my job I would have been fired yesterday -- no, probably last week. Happy to change this whenever this office decides to respond to their queue of "callbacks."

I agree with other patients, don't go to care mount medical group. About half the time you never…read morereceive a phone call back. The wait is Ridiculous, the poor doctors are overbooked. And they are at half staff. Been with the group when they were mid Hudson medical group. Never had a problem getting an appointment or a phone call back. From them. It's not the doctors or nurses, it's CareMount!!!!!! They double and triple bill you. Make sure you get a receipt..... it's a sad time when you can't trust your doctors office.

Hyde Park Optometry - optometrists - Updated May 2026

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