After coming into this office once a few years with a corneal scratch that was 75% injured, I…read morecouldn't see. I was very astounded though, that they would be open(if but for limited hours) on a Sunday. And to come to think that the doctor who was good at treating me was the only one scheduled to work that day(the one appointment in this office), this appointment worked out pretty well. Although I later learned that their seating was bigger than originally seen, it appeared to me at first, to be a small office. But looks were astounding back in 2009, and by later that year when I had full control of my eye-health (for several months), I was astounded. They had grown in members. The office room was crowded on some weekdays. Each doctor is fully versed in their professions. Although some doctors run around the office like crazy, when they have patients, they do take the time out to deal with the patient first(the customer is always first, works well at this location!) I was very astounded at this place, and would definitely return again if I'd have another problem such as the one I had about 3 years ago. Just be sure to call before marching yourself into the office(esp. on a weekend). It would be the one weekend they are all off, that this review wouldn't work too well. But, for the most part, they do care about their patients.

Dr. Kraus seems like a good doctor; however, be prepared to wait while at your appointment (my last…read moreappt. was 1 hour and 15 minutes late). The place is always very busy and not as personal as I would have liked. The appointment staff are rather robotic and are not very approachable.

I recently had a cataract removal procedure performed by Dr. Fox. Both he and his team were top…read moreflight. Will do business with them anytime.

I've been going to Dr. Chasin forever and they've always been great , but recently I needed a…read morelittle extra help with some glasses and a concern about a vision change, they went above and beyond to fit me in the schedule and Nancy's help with the glasses purchase was great. She really went the extra step as did Dr. Chasin. So grateful to be in such compete and caring hands.

I didn't want to submit a bad review for a local independent business but given the circumstances I…read morewill post my experience. Last Friday I came for an appointment before work for an eye exam here. I arrived on time, the staff was friendly and professional. I was in the exam w/ Dr Guarente when a friendly staff member entered the room and offered to adjust my glasses. I said sure. Moments later they returned and advised they damaged them and rendered them unwearable. I took it in stride at the time and they put my old prescription lenses in another set of frames that fit (however poorly/clunky)- no big deal. A temporary inconvenience as I was expecting to potentially get new frames if they met my budget. "Things happen.." I told myself. I actually thought they would at least offer a discount for new frames since they just broke my old ones. That never happened. After the exam (and with the less desirable replacement frames they handed me) I sat for a fitting w/ one of their eyeglass stylists. Again- everyone was very friendly. I chose some frames and was told that I would be called w/ a price quote later. I left for work and got a call moments later and the stylist I was just with advised they forgot to do measurements and that I had to come back. I explained I couldn't (I was at work) and that I had to come back after the weekend. Fine I guess. Then what? In the wee hours of last Sunday morning that staff member/stylist had located me on social media and began 'liking' my content then several hours later submitted a 'friend request'. They were up all night long looking at my social media. I have the time stamps. It's creepy and a clear violation of patient privacy. This individual has access to my patient info/home address etc. When I alerted their office about this their solution was to have a talk w/ them about HIPAA (patient privacy laws) and that I had to take it upon myself to go somewhere to have my OLD glasses repaired then come BACK to their office and submit for reimbursement. After having my property damaged and my privacy violated they offered a pretty unacceptable solution- basically saying they would talk to their employee and I have to drive somewhere else and find someone to fix what they broke and then go BACK to their location AGAIN. The experience ultimately left me feeling creeped out and devalued. Dr Guarente and most of the staff seemed really friendly and nice. I just wanted an exam and new glasses. It was only after some exchanges in the wake of this to try to resolve it I've felt increasingly resentful. I guess from their POV they were trying to 'make it better' but they damaged my property and one of their employees was up all night stalking me and then their feeble solution was to send me on a mission to fix their mistake and come back again when that stylist is not on location to get properly fitted for new frames. I cannot in good conscience go about recommending them to friends, neighbors or co-workers at this time. Kind of a bummer. I had high hopes going in. Oh well, I'll seek another optometrist and hope for a better experience.

All the staff are wonderful. Please choose a small independent retailer over a big chain. Your…read moreservice and quality experience will be greatly enhanced. They go above and beyond ensuring excellence. Recently, Connie actually consulted with a local jeweler to ensure my glasses were properly fixed. There is a new optometrist who supplements Dr. Descovich's busy workload. He is also excellent and used a process to clean the bases of my eyelashes and I no longer have burning itchy eyes in the evening. I *think* it was called Zest but not 100% positive. Just ask...you'll be very pleased. I will have this done on an annual basis I believe. They can actually check to assess the extent to which this issue is problematic and the procedure only takes about ten minutes. So worth it to have eyes that aren't burning and itchy! I hope you take the time to visit this shop as they have some rather unique frames for sale as well.

Been going here since2018 and Dr.Eric Verruto, new owner is just FANTASTIC! He rocks the casbah…read moreas does his support staff, Rebekah the amazing optician. Great eye care, helped with dry eye, astigmatism-- and got the lenses fitted Perfectly!!!! They get an A+ for professionalism, friendliness and for all around amazing assistance... so I can see!!!!!

Dr. Cohen does a thorough eye exam. (not a virtual one). He does not rush you through it. He is…read morepatient and polite and makes certain the script is accurate. He is knowledgeable of what frames will work best to correct your vision and works with you if you want to use your own frames rather than ones he has for purchase in his office. He completed the voucher for my insurance without complaint. His staff are also helpful and courteous. I did not have to wait months for an appointment to find out the eye exam was being done virtually, nor were my concerns about floaters dismissed, like at Empire.

My husband, daughter and I are all patients of Dr. Cohen. We highly recommend Dr. Cohen and his…read morestaff. Our experiences have always been professional but also personable, making the visits enjoyable and also covering all aspects of a thorough exam. Recently, our daughter lost her glasses, a call into Donna at the office had them ordered and let us know when they would be available for pickup. Donna also had taken another pair of our daughter's glasses and had them repaired in a jiffy and a follow up phone call to us. It is always a pleasure to deal witch Dr. and his staff. Thank you, Bill, Barbara and Claire Ryan

Dr Bywater is terrific. He is very thorough, and calm, and…read moreexplains things very well. I had a blood vessel break in my eye. I was very scared about what was going on. Dr. Bywater was thorough in his testing, and in his notes to other doctors, and in his explanations of the best way to move forward. I was very reassured.

The doctor is great! Have no issues with his demeanor or his performance , he always was very good…read moreat what he does , very kind. now the employee there that handles the glasses part, seems To wean out business for him. If u rub her the wrong way , she def makes sure you don't wanna go back there! Has an attitude and like I said if she owned it she def makes sure of no call backs or appts or w.e . She makes him lose lots of business!!! Lost mine for sure!! It's terrible! Older lady too, not the younger ones they r all so sweet except her!

The office staff was great, friendly, professional and very helpful. Dr. Modi was Amazing his…read morebedside manner is wonderful, a very caring, professional doctor. He explained all of the testing that was done to my eyes, brought my images up on the computer to make sure I really understood everything, lots of patience. I would Highly recommend him and his office.

I'm sure he is a good doctor but after my appointment I wouldn't know- over 2.45 hours waiting to…read moresee him , he graced me with his presence for 8 minutes, still I'm left with no diagnosis for my serious eye problem

I had an ophthalmologist give me a prescription which I brought to Jules Vision and was unsatisfied…read morewith the result. SO BACK to the ophthalmologist to correct the prescription. AGAIN, the glasses were not what I needed. The EXTREMELY attentive and caring personnel at Jules Vision suggested I have the staff optician at their store check my eyes a 3rd time. He found errors in the ophthalmologist's prescription. The final result is that my 3rd pair of glasses are perfect...I mean perfect. I WAS NOT charged a penny for their time. My wife and I both found a wonderful selection of eyewear; we do not settle. PLUS the price was right. Could not have been a better experience.

Jules Vision Center Vails Gate has horrible service and is not truthful. I went to return a pair…read moreof smart glasses that I had purchased. No problem I had to pay the 35% return fee, and it was only 2 days that I had the glasses. But the employee Adam lied while his hands was shaking trying to show me a scratch on the frame saying he could not re sell them. I took pics and of course there are no scratches. I will never ever use Jules Vision Center again. The sad part is I have been going there for years with my entire family. SMH.