After coming into this office once a few years with a corneal scratch that was 75% injured, I couldn't see. I was very astounded though, that they would be open(if but for limited hours) on a Sunday. And to come to think that the doctor who was good at treating me was the only one scheduled to work that day(the one appointment in this office), this appointment worked out pretty well. Although I later learned that their seating was bigger than originally seen, it appeared to me at first, to be a small office. But looks were astounding back in 2009, and by later that year when I had full control of my eye-health (for several months), I was astounded. They had grown in members. The office room was crowded on some weekdays. Each doctor is fully versed in their professions. Although some doctors run around the office like crazy, when they have patients, they do take the time out to deal with the patient first(the customer is always first, works well at this location!) I was very astounded at this place, and would definitely return again if I'd have another problem such as the one I had about 3 years ago. Just be sure to call before marching yourself into the office(esp. on a weekend). It would be the one weekend they are all off, that this review wouldn't work too well. But, for the most part, they do care about their patients. read more

Dr. Kraus seems like a good doctor; however, be prepared to wait while at your appointment (my last appt. was 1 hour and 15 minutes late). The place is always very busy and not as personal as I would have liked. The appointment staff are rather robotic and are not very approachable. read more

Just to be fair with this review I will first say that I haven't been to this optical group yet so my review is based on my pre-experience that starts with Mount Kisco medical group. So I can't say the doctors were bad doctors but they certainly make bad choices as to staff and how they handle their office professionalism. I was visiting a family member in upstate NY. My eyes were really bothering and me and I didn't feel like it was normal allergy stuff. So I called my insurance, asked for a eye doctor in the area that was in-network. I called this group "eye-associates". The call went to Mt. Kisco Medical group (who I'm not generally fond of) after waiting on hold, they forwarded me a lady at eye associates to get an appointment. the lady answered "hello Mt. Kisco medical group, can I put you on hold?" I waited over 10 minutes, heard her voice briefly again for a second and she hung up. This started me back in the loop starting with my first call. I finally got back to the same lady at eye associates (although she answers as mt. kisco medical group, she said that she was the Rhinebeck office for eye associates.) Her tone was not what I would call endearing another review here called the staff " robotic"? That description would be close to describing this phone call with the caveat that robots are efficient..... but I'm a big boy and didn't take offense and assumed she was having a busy Monday. I asked if one of the doctors were available today. She didn't answer the question exactly but started collecting my information (including Social Security #) I told her that I'd prefer not give my SS# over the phone! she said I didn't have a choice. I assumed this all was leading me to getting an appointment today to see if something was wrong with my eyes. She placed me on hold again (another 5 or so minutes) when she came back on the phone she said that she was going to check about an appointment (with her supervisor?) I told her ok, but that I was sitting in a parking lot and would need to hear back soon in case I need to call another doctor to get an appointment and I didn't want to drive since my eyes were bothering me. Her demeanor and my instinct gave me the impression that I would be sitting here for long time before I get a call back from her. I was correct, I'm still sitting in the car for over an hour now and decided to start this lengthy review on Yelp. I told myself that I wouldn't post it if I heard back from eye associates during the interim of writing this review. Well I haven't heard back, and will call another doctor. So just to sum this up. My eyes were really bothering me, I'm away from home, I'm insured (and NO, it's not Obama care my republican friends) I called my insurance company and asked for the procedures, they gave me the name of a provider within network, aka eye associates in Rhinebeck (and Kingston) I got put on hold several times, I was an idiot and gave her my info over the phone, and now I'm sitting here, eyes still bothering me and waiting again like an idiot with the faith of a child believing that they were very busy and the phone will ring any moment. I could look on the bright side because maybe if I actually got the appointment I may have found myself at a later date calling my EAP (employee assistance program) looking for a lawyer in-network. Way to go folks at eye associates! I has now been officially 2 hours sitting in a parking lot with my eyes bothering me waiting for a call that's not coming. read more