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Drs Chasin & Guarente Optometrists

4.0 (15 reviews)

Services - Drs Chasin & Guarente Optometrists

Eye exams

Eye testing and diagnosis

Retinal imaging

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Empire Visionworks

Empire Visionworks

1.9(62 reviews)
3.1 mi
•$$

Half way through my eye exam, they finally had the nerve to tell me that they fired all the…read moretechnicians and replaced them with AI. Took away real American jobs to siphon our money into Tech Billionaires pockets. Evil! I can't even go to a real place now since they told me halfway through my exam. I feel scammed, betrayed, and like I wasted my vision insurance on them.

This review is of Dr. Cohen of Empire Visionworks, Poughkeepsie…read more Unprofessional. Condescending. Dismissive. This is my 1st negative review. I am a new patient. I have worn contact lens for 30+ years and hence gone to 30+ annual eye exams. He did not inquire about my contact lens history, current contact lens usage, reading glasses or any vision changes (floaters, sudden bright light, etc). He did not do the close up reading test, knowing I wore multifocal lens. The exam consisted of only 2 alphabet slides and the "1 or 2" question. He did not check the fit of my current lens. He did not discuss or share the exam results (prescription (sphere) change, astigmatism, presbyopia). The only diagnosis he spoke about was the retinal scan. He looked at the retinal scan for a few seconds, turned it off and proceeded to tell me I "have early signs of cataracts and should not be concerned about it at this time"... 1 sentence. I did not know my prescription changed by (-/+0.5) until I asked to see it during check out at the store. The entire exam took less than 10 mins. There was a small miscommunication during his 2nd question ("What 'TYPE' of lens do you wear?"). I misunderstood and thought he was referring 'TYPE' as in: Oasys/Oasys Max/Moist/etc. He had to repeat a few times and clarify the question. At this point, he became impatient and condescending. I asked to speak to him for a second time when I found out about my prescription change. He was dismissive: "this is the result from the exam ... you're aging ... 0.5 is an insignificant change" - 30 seconds. I respectfully disagree, 0.5 is a significant change for me. I left the store without any trust or confidence in you and have strong doubts about the new prescription. There are many Goggle reviews that commented he was a good doctor so I am taken aback by his rudeness. I was in his examination room for 10 mins ... why the condescending and dismissive attitude? ... was it because he had to repeat and clarify his question?? Bad day??? Dr Cohen: you are in a patient facing medical field, please treat your patients equally and show some level of professionalism and care -- no matter what the reasons are. Lastly, I would like my money back.

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Drs Chasin & Guarente Optometrists - optometrists - Updated May 2026

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