Dr. Gibbons is very good! The optician, Lisa, is also very good. You won't save any $ on glasses,…read morebut the service is very good!

2 stars because I didn't have issues with the actual optometrist but the receptionists provided the…read moreworst costumer care I have ever experienced. I only booked my appointment at this location because they were the only optometrist in the area to take my insurance for medical reasons only. I must have verified my insurance with them a dozen times. I changed my name in the 6 months in between my appointments due to marriage and had to verify it all over again several times over the phone. After my last appointment, the receptionist called me while I was driving home and she accused me for not paying for my appointment. I tried to explain to her that my insurance should have covered everything, just like last time. She accused me of not having insurance and told me that they do not accept the type of insurance that I have, even though I knew they did because of my previous appointment. I was driving and could not recite my member ID number verbatim but figured they should have recorded it the SEVERAL times I told them the number in the past after the name change. But when I got home, I called and told them the updated ID and it should have been completely resolved. I guess not because they just left me a nasty email, weeks later, saying that if I did not respond to them they were going to send my invoice to collections. I called yet again to give them my ID number and insurance information. I have never dealt with so much drama over my health insurance coverage. If these receptionists could just have better record keeping when asking for insurance information this whole thing could have been avoided. Not to mention the rudeness and to be treated in such an unprofessional manner. I guess I'll have to go elsewhere for my eye care needs because it's not worth the drama! I'd actually pay out of pocket just to avoid it.

Jules Vision Center Vails Gate has horrible service and is not truthful. I went to return a pair…read moreof smart glasses that I had purchased. No problem I had to pay the 35% return fee, and it was only 2 days that I had the glasses. But the employee Adam lied while his hands was shaking trying to show me a scratch on the frame saying he could not re sell them. I took pics and of course there are no scratches. I will never ever use Jules Vision Center again. The sad part is I have been going there for years with my entire family. SMH.

I've been using Jules vision for over 30 years and have always been satisfied with their service,…read moreReading all these negative reviews really surprised me. The front desk staff has always been helpful and personable. I haven't used the optometrist in over a decade but my retired ophthalmologist recommended the optometrist there.

Extremely impressed with dr. Quintero. Highly competent rigorous thorough and kind. In…read moreconjunction with Carla who chose reasonably priced spectacles which I sorely needed was a bonus worth considering especially in contrast. So glad dr. Husted recommended him. It was a 100 percent positive experience

Last Friday, I broke my current classes in a tragic lawnmower meets glasses encounter (ugh!) and…read more the lawnmower won. They got me in right away and the new classes with updated prescription are now on order. Great service. My husband and I have been going to Q-optical for the past 15 years. Dr. Q is welcoming, professional, and our prescriptions have always been perfect for correcting our vision issues. Carla who supports the glasses selection, fitting, and payments provides just the right amount of input to support costumers with their decisions. A great team!

I started going there on recommendation of my wife. My vision is pretty good and I'm sure I wasted…read moresome $ there, but they picked up high eye pressure at a recent exam. Left untreated = vision loss ; -( Before any loss of vision. Thank you for saving my vision! I can't put a price on that. That and they do take the time to do a good job, don't bother with small stuff (like replacing a screw)

The best! Austin has been a great resource for all things glasses. Their staff is 50/50 old and…read moreyoung; and they are welcoming, on top of their game and very helpful. This is a high price shop, with lots of merchandise but you pay ~$1000 for a great pair of glasses. This is a great business. Review: 5+

Dr miller has been my dr for years, and would not go to anyone else…read more He is excellent. Takes his time and explains all procedures. The staff at park opticians are professional and friendly.

After a miserable time at Lenscrafters (see other review!), I was pleased as can be by the service…read moreand skills at Park Opticians. A Kingston mainstay for over half a century, I deeply regret not having visited before. Dr. Miller's experience and knowledge helped to alleviate any fears that might have evolved in my brain since my nightmare at Lenscrafters (see other review) last spring. Their prescription was spot on, unlike the one I got from the goons at Lenscrafters (see other review), and I actually look forward to next year's appointment!

All the staff are wonderful. Please choose a small independent retailer over a big chain. Your…read moreservice and quality experience will be greatly enhanced. They go above and beyond ensuring excellence. Recently, Connie actually consulted with a local jeweler to ensure my glasses were properly fixed. There is a new optometrist who supplements Dr. Descovich's busy workload. He is also excellent and used a process to clean the bases of my eyelashes and I no longer have burning itchy eyes in the evening. I *think* it was called Zest but not 100% positive. Just ask...you'll be very pleased. I will have this done on an annual basis I believe. They can actually check to assess the extent to which this issue is problematic and the procedure only takes about ten minutes. So worth it to have eyes that aren't burning and itchy! I hope you take the time to visit this shop as they have some rather unique frames for sale as well.

Stopped by very briefly today for a quick fix as the silicone cover on one of my nose pads had…read morerecently ripped off. Despite being busied with phone calls at the front desk, staff were very kind, and the optician herself came out to help myself and others waiting. She was so sweet!! Switched out my nose pad in less than a minute and offered to tune up the frame as well since the arms were loose. I wish I'd shown a bit more gratitude in person as that was an absolute life saver since I'm dealing with finals right now, making working glasses pretty important! Howeverrrr, I'm also very sick and low on energy at the moment so I don't think I showed half the appreciation I'd meant to. Hoping this review makes up for that! Anyways, while I can't speak on actual appointments yet, the office is beautiful and staff are lovely, highly recommend! I look forward to booking an appointment with them whenever the time comes!!

I didn't want to submit a bad review for a local independent business but given the circumstances I…read morewill post my experience. Last Friday I came for an appointment before work for an eye exam here. I arrived on time, the staff was friendly and professional. I was in the exam w/ Dr Guarente when a friendly staff member entered the room and offered to adjust my glasses. I said sure. Moments later they returned and advised they damaged them and rendered them unwearable. I took it in stride at the time and they put my old prescription lenses in another set of frames that fit (however poorly/clunky)- no big deal. A temporary inconvenience as I was expecting to potentially get new frames if they met my budget. "Things happen.." I told myself. I actually thought they would at least offer a discount for new frames since they just broke my old ones. That never happened. After the exam (and with the less desirable replacement frames they handed me) I sat for a fitting w/ one of their eyeglass stylists. Again- everyone was very friendly. I chose some frames and was told that I would be called w/ a price quote later. I left for work and got a call moments later and the stylist I was just with advised they forgot to do measurements and that I had to come back. I explained I couldn't (I was at work) and that I had to come back after the weekend. Fine I guess. Then what? In the wee hours of last Sunday morning that staff member/stylist had located me on social media and began 'liking' my content then several hours later submitted a 'friend request'. They were up all night long looking at my social media. I have the time stamps. It's creepy and a clear violation of patient privacy. This individual has access to my patient info/home address etc. When I alerted their office about this their solution was to have a talk w/ them about HIPAA (patient privacy laws) and that I had to take it upon myself to go somewhere to have my OLD glasses repaired then come BACK to their office and submit for reimbursement. After having my property damaged and my privacy violated they offered a pretty unacceptable solution- basically saying they would talk to their employee and I have to drive somewhere else and find someone to fix what they broke and then go BACK to their location AGAIN. The experience ultimately left me feeling creeped out and devalued. Dr Guarente and most of the staff seemed really friendly and nice. I just wanted an exam and new glasses. It was only after some exchanges in the wake of this to try to resolve it I've felt increasingly resentful. I guess from their POV they were trying to 'make it better' but they damaged my property and one of their employees was up all night stalking me and then their feeble solution was to send me on a mission to fix their mistake and come back again when that stylist is not on location to get properly fitted for new frames. I cannot in good conscience go about recommending them to friends, neighbors or co-workers at this time. Kind of a bummer. I had high hopes going in. Oh well, I'll seek another optometrist and hope for a better experience.

Dr Guarente and his staff couldn't be more friendly, helpful, patient and professional. I feel like…read moreI am part of their family when I walk in to have an exam or pick up my contacts. I highly recommend their office for your eye care needs.

Dr. Cohen does a thorough eye exam. (not a virtual one). He does not rush you through it. He is…read morepatient and polite and makes certain the script is accurate. He is knowledgeable of what frames will work best to correct your vision and works with you if you want to use your own frames rather than ones he has for purchase in his office. He completed the voucher for my insurance without complaint. His staff are also helpful and courteous. I did not have to wait months for an appointment to find out the eye exam was being done virtually, nor were my concerns about floaters dismissed, like at Empire.

My husband, daughter and I are all patients of Dr. Cohen. We highly recommend Dr. Cohen and his…read morestaff. Our experiences have always been professional but also personable, making the visits enjoyable and also covering all aspects of a thorough exam. Recently, our daughter lost her glasses, a call into Donna at the office had them ordered and let us know when they would be available for pickup. Donna also had taken another pair of our daughter's glasses and had them repaired in a jiffy and a follow up phone call to us. It is always a pleasure to deal witch Dr. and his staff. Thank you, Bill, Barbara and Claire Ryan