I will never use Empire again. I am a Property Manager and will also tell my colleagues not to use them. The salesman came out, took measurements and we picked the vinyl flooring I needed. He was very nice, but the paperwork was bulky and tedious. You would think that with all their requirements for signing the contract, they would have more integrity. The 2 workers came to do the job. We discovered that the old refrigerator had leaked, so they tore up the old 2 layers of vinyl in order for the wood underneath to dry out. They told me that trim would be installed as well. Then we rescheduled for the next week. In the meantime, I had called the salesman back twice, but received no return call until I called the main office and complained about his lack of response. Today they sent a new worker, who knew nothing at all about the recommendations of the first 2 workers, and had no idea he was to remove the 2 old layers of vinyl. He also did not bring any wood trim. Calls were made to the office, one hand did not know what the other hand was doing, and I ended up not using them. The entire experience was a colossal waste of my time. The workers were nice men caught up in the crossfire. The second guy was not paid by Empire for driving to my place and taking all that time to call the different people in the office. I would never use them again, nor recommend them to anyone. read more

8/29/16 - They finally installed it today...but the carpet colors in the basement and living room are the reverse of what we ordered. God! I thought this experience couldn't get worse. I was wrong. 8/23/16 Negative stars if I could. Nothing like working a full day, getting home late, putting toddler twins to bed and then frantically pulling everything off every square inch of carpet in your entire house in preparation for a carpet installation the next morning. Then after all this...the carpet installers no-show for the scheduled installation. They told me this afternoon - when I called them (note who called whom) that they "just didn't have the coverage today" and they won't have coverage until next week. So...our entire house is in a shambles, the toddler area is disassembled, the appraiser for the refinance will be here later this week and we won't have the flooring that will qualify our basement as "finished" which jeopardizes our ability to get a non-PMI mortgage. Oh, and to complete the picture...while we enjoy the hold music for a week or so...We can barely get to our toilet. read more

If I could leave a ZERO, I would. To sum it up, they suck from the beginning to the end. The customer service team is unresponsive - it took several calls to get an appointment set up for a follow up visit. First I was told they had the material I needed, then they didn't, then miraculously they did. It took three phone calls to customer service to get an appointment, and I had to speak to the manager. Finally when they came out to finish my stairs, the installer was first upset because he said I lied, that he was told it was just a repair. I showed him in writing that I had not lied - perhaps the lie came from his staff? Then, his apprentice installed the carpet, and there was a spot in the front that puckered so I asked him if he could fix it. He got upset, but he fixed it and it looked fine. After they finished the whole job, he didn't speak to me or ask me if it was okay, but instead turned to me and yelled, "YOU DON'T LIKE MY WORK??" I told him, "Yes, it looks better - it's fine now." He said, "NO! YOU DON'T LIKE MY WORK!! YOU GET DIFFERENT INSTALLER!!" And he yelled to his crew in Spanish, and they started ripping out the whole installation, after it was complete, and even after and I told him it was fine and that it was the last roll of that carpet. Completely spiteful. And since they had removed my original carpet, they just left me with a mess of bare wooden stairs, covered in tack strips and staples. Do Not Use These Guys!! You will be sorry! Find someone else - even if you have to pay a little more, it will be worth it. read more

My husband an I first had Empire give us a quote for a major flooring project (2,00+ SF). COVID hit, so we had to reduce our project to 500 SF. The second estimate we got, the sales person David was SO rude to me. I picked out a carpet he recommended and as soon as I told him I wouldn't be buying today (so I could talk with my husband), he said "this is why we recommend all decision-makers be present." Then went on to tell me how hard it is for them as independent contractors etc. I felt like he didn't want my business, that I owed it to him for his drive out to my home. He never gave me a quote, other than to say "you have 500SF and the carpet is $6/SF, so plan for $3000 + tax.". He didn't even sit down and price anything! When I tried to get a proper estimate with a third appointment (I did not want to give David commission after his rudeness), I got a call from him asking why we had another appointment! So inappropriate! read more

My husband and I redid our floors removing carpet and putting in the luxury vinyl that was advertised as waterproof and scratch proof. We called last week to let them know that we already had 3 scratches (1 significant scratch) on our floors from our dogs already. We only had the floors for 3 days. We have already called twice to notify them of our frustrations. We still haven't heard back. It's been 8 days! Terrible customer service! read more

The in-home estimate was a disaster. In the span of an hour, the rep 1. refused to talk to me (a woman) for ten minutes without my husband present (wasn't aware we were in the 1950s), 2. Made multiple comments that in effect were asking who *really* wears the pants in our relationship (none of your business), and 3. continuously kept asking if our neighborhood had improved yet cause it used to be the bad part of town. So all in all, first they insulted me, then my husband, then my house. Oh, and their bid was nearly double that of everyone else for the exact same job with comparable material. read more

I was very worried after reading the reviews on here about Empire today when my wife told me she had booked them. But I only have good things to say about our experience. Firstly, the customer support was excellent. All our queries were answered in a timely manner and to our satisfaction. Their original price was fine but then they matched a competitive sale quote from Home Depot. Also their choice of laminate flooring was better so we went with Empire Today. The installation date did not change and the team turned up at 9am. Ernesto's team were completely finished by 4pm and did an excellent job. They cleaned up after themselves and we were very happy with the standard of work that they did for us. Overall we are extremely happy with the service provided by Empire Today both in terms of customer service and the actual installation. I see all the negative reviews on here but that not at all the experience that my wife and I had with this company. read more

Empire Today - Pecan Laminate flooring with sound insulating underlay. - Carpet Installation Near Me

Had an appointment today for an estimate for flooring in our kitchen and dining room. The window of time that they were supposed to show up was between 5:00 and 7:00 p.m. it is now 8:35 p.m. and they are still not here. I called customer service earlier after 7:00 to see if they were still on their way and I was told they would be here by 8:00. read more

Trying to fix a botched flooring job by another contractor, we turned to Empire Today and they delivered an excellent product on schedule. We've received nothing but compliments on the appearance and would never hesitate to Call Empire again when we need one of their products. read more

I waited two hours for the tech to show up. Nobody ever showed. I had to drive an hour to our rental, wait 2 hours in the rain, and they were a no show. I tried to call and waited on hold for an hour and no human ever picked up. I emailed our rep and nobody ever responded. I will NEVER book anything with Empire ever again. Horrible experience. read more

I love my floors, they look just wonderful. The gentleman that laid the flooring was supper smart, and done a wonderful job. thank you empire. I think you are the greatest ever. read more

I scheduled my carpet replacement 2 months in advance the guy was suppose to be here between 1-3. I called Empire to find out what was going and when the guy called me back he had no idea he was supposed to be there in that time frame. So they eventually show up 2 hours later take a ridiculous amount of time walking through my house then processing my check over the phone they finally start working at 5pm and at 7pm tell me that the warehouse didn't give them enough carpet. So now as they leave tack strip showing and not even half of my carpet done, I have my one year old son crawling around and could potentially get hurt. So I call them the next day they refuse to come and finish the carpet and tell me that they have no one that can install it. I explained that I work overnight and tomorrow I will be sleeping during the day and they needed to do it today. They are still refusing to finish the job though they have been paid in full of almost $1600, The manager was rude and didn't want to help. The installers when I called them said its not their problem they just do the work. I'm so upset we have filed grievances with the Attorney General and stopped payment on the check until someone gets their head out of their ass and actually finished the job. read more

See all

I want to write a good review but I've been waiting for my quarter round molding to be put on for three weeks. My installer was great as was my sales person but there is no follow up once they have your money. I have two friends that were eager to do their floors after the saw mine but I can't refer them because it is now looking like I may need to hire someone to do my quarter round molding. To be fair I made the mistake of not realizing I wanted the molding until I saw the job almost complete, but they promised it wasn't a big deal and they would do it. read more

We ordered carpet and cellular window treatments for our newly remodeled master bedroom from Empire in February of this year-2021. While we are happy with the carpet, we are not happy with the cellular window treatments. When the installer from Graber came to install them on March 25, they had been cut wrong. We had ordered black out cellular shades and there are gaps in between. The Graber installer remeasured and reordered them that same day. It is now April 24 and they have not been recut and reinstalled. We were told that it would only take approximately a couple of weeks for the recut and reinstallation of the shades. We cannot move into our new bedroom until we have the correct blackout shades. When I inquire as to if he has heard anything, he responds "no." We feel as if we are getting the brush off. We don't know when they will be ready to be reinstalled. Second, they are not functioning correctly. We keep getting error readings on the app and we have to manually push the button at the top to operate them. The remotes are also not working correctly. We paid $3,000 for these window treatments and we are extremely upset and frustrated. The only reason I give three stars is for the carpet. We will not ever refer Empire to anyone. read more

Empire Today - Carpet Installation Near Me

Fought for 3 months over wrong carpet and horrible install job, called them weekly with no call backs, no show "repair installers", no English speaking installers, sexual harassment, shady, corrupt company that I wouldn't wish on worst enemy read more

Worst experience I've ever had with company. EVER!!!!! Sent out amateurs to do my lamanent flooring. They didn't even finish culking the molding, 1/4 round missing in places. Missed entire portions of my house actually! It took empire 4 weeks to get someone back out to replace and when they GARAUNTEED they would not send the same guys out who messed it up in the first place, the jokers who originally did my floor came back to fix it!!!!! Guess What? It still didn't get fixed!!!!! They destroyed my drywall which will cost me another $800 in repairs. Ashley, the customer service manager out of Seattle is a joke! A complete joke! Took a total of 2 additional days off from work to supervise their screw up and not even a follow up from her to see if the Job was done correctly. Ashley, you should find a different career path or ask for more training, because you are oblivious to your job and title. I will spend the rest of my life, if I even here the words empire flooring, I will make sure NO ONE I know, even my enemies, that this is a dishonest and fraudulent company. They say they guarantee their work. THEY DONT. You pay them before they start the Job, then they flip you the bird! CONSUMERS BEWARE!!!! read more

See all

We were excited to get our new carpet up to the day of installation. The Salesman came out was very personable. He came out to quote 3 bedrooms, two smaller bedrooms and a large master bedroom. we signed up for two smaller and decided to wait on our master. He gave me a business card but wasn't an empire today card. Some other business card. We called him the next day but ended up leaving him a voice mail saying we wanted the carpet our master. No call back. a day before install we called customer service and talked with someone there and they said it's all set, you'll get all 3 rooms. We were told the installers would call in the morning for a time frame of install. no call. They showed up around 12:30 pm. Fine, at least they came. Said they were only told to do 2 bedrooms not the third. We had packed all our stuff into our bedrooms, now we'll have to move it back onto the old carpet. Also we had to call in a CC or check before they would begin the install. Curious, usually pay after install, but now we know why you pay prior. We gave them the numbers off of our check. They complete one bedroom and say they're getting something to eat and run an errand (2:30pm) WTF? why not finish then go eat? we don't live very close to restaurants and seems like a waste of time to leave then return way out here. 2hrs pass, (4:30 pm)we call they say" will be there in an hour and only have 30 minutes of work to do." Call an hour later( 5:30 pm ) wondering where they are. Say they are on the way be there in a few minutes. My husband calls at 6:30, they are still not here. At this point, we tell them not to come back. They've left carpet, tack strips and tools laying around upstairs. Carpet and pad in the front lawn. We move everything into the garage ourselves. We call Tony the salesman, again his voice mail. Left a voicemail saying how upset we were with the techs installing or not installing our carpet. Called customer service and explained what happened. he called the techs and said they didn't answer. told him we want other techs to install the other bedroom since we had everything out of it but were two weeks out. told him to cancel our order then. Tried to stop payment but cant with electronic transfer. The installers arrived the next morning and said that their boss called and had to leave to complete another job somewhere else. we had other workers at the time so we told them to finish the one bedroom. Their work was fine. two days later we get a call from Empire asking about the message we left them. Said they'd look into it and nothing a week later. Zero on customer service. DO NOT recommend them at all. Look at other ratings sites and see they get low marks everywhere read more

What an unbelievably horrible delivery and customer service from the Empire Today carpet company this morning! My wife had scheduled our carpet replaced today. Nobody from Empire showed up or called by the assigned time, so she called and was told one of the employees didn't show up so they couldn't do the installation. My wife spent two days clearing out the room to be carpeted and Empire Today couldn't even contact us to tell us the work would not be done. A company that large and they have no delivery backup plans in place? Really? It got worse. The CS manager didn't even seem to care. He offered to do a weekday, but she watches young children then and needed the work done on a Saturday. The manager wouldn't even offer any kind of credit for the inconvenience of not having the work done as promised, nor an apology for the lack of communication and poor customer service compounding the situation. It is a part of the business, he said. What a horrible way to do business and treat customers. My advice - be very careful if you choose to deal with Empire Today and their products. Our experience was unbelieving poor in all aspects. I hope yours is better. read more

If I can just give a negative 1 for the rating , I would!! This Empire people did not even show up on the scheduled appointment. They wastes my two hours waiting for nothing! I'm glad It did not happened after reading all of this bad review in Yelp. I will just hire another contractor that would want my business! Please beware of this company! it's Fraud!! the 1-800 number doesn't even work. read more

They called a couple of weeks after I posted that review and were very interested in making it right. Heads up: if you had to do any repairs after they left, you will want to save your receipts for supplies. read more

Can't give 0 stars or I would. Had a scheduled install and no show to find out after my entire crew was given the day off paid that they were out of stock and would not be getting anything. The biggest BS business I have ever dealt with. read more

Hurtful treatment 1- Today is the 4th installation appointment Empie missed. Every time they did that I had to take a day off from work :( you can imagine how this affected my job and I still don't have the carpet. 2- They came once and they've put in wood rods with nails coming out (to hold the padding). Since they still haven't done the installation for the padding yet, the nails are still sticking out and it is a complete safety hazard. I have a baby nephew and I am totally worried that he will crawl onto one of those nails. 3- The appointment timeslot they give are terrible. They tell give you a full day timeslot and you get booked all day. On all 4 appointments that were cancelled, I asked them to narrow down this timeslot and it never happened. read more

Horrible, horrible, horrible. I called for a free estimate to replace existing flooring and replacing flooring of approx. 900 sq. ft.. A salesman named Matt Griffin arrived and promptly addressed my concerns. After a few quick measurements, I was handed a virtual contract (No paper contract) on his tablet for $7850 and promptly scheduled an installation appointment. I was never given this supposed "contract." (I got two quotes from other contractors later, and my quotes from them were $4550 and $4900.) When I called Empire to cancel they immediately lowered their estimate to $6250. When I insisted on cancelling I was placed on hold for ten minutes. They then lowered the price to $5650...when I questioned their pricing models the price was lowered to $5200. I was placed on hold for another five minutes to get a "cancellation number." While waiting, I was hung up on. When I called back I get a different person on the phone he told me Empire doesn't have cancellation numbers. Empire Today is shady and dishonest. Avoid them. read more

Still receiving spam mail from your company. I've unsubscribed numerous times. How much more difficult can it be now you're telling me I have to call your customer service or write an email to your company in order to get this handled. This is ridiculous read more

TERRIBLE customer service! Called on several different days, spoke to *several* different people (especially Steve) were rude, disingenuous, and unprofessional. Sadly, when I complained to the owner, he was aloof, uncaring and disinterested. I've used them in the past, sloppily average. Their LOW prices = LOW standards & quality. There's WAAAAY better out there. read more

If you add anything else ( like tile in the entry) make sure it is written up in your contact with all the dimensions. This has to be seen by the carpet people and the tile people. read more

Empire Today installed all my window blinds. They even gave me a certificate of lifetime warranty. Well, well, one of the chords got snagged and the blinds won't open. I called them to get it fix AND I was told just to come they will have to charge me $75.00 plus the cost of the material. So their so called Life Warranty is bogus. Don't believe their sweet sales talk. They are not even worth 1/2 star. read more

I've dealt with this company a couple times now. All I can say is ASK FOR KIMBERLY as your salesrep. She did a fantastic job. The installers however didn't. BUT, that isn't always an unresolvable end of the world kind of thing. The majority of their jobs I'm sure go okay and people aren't going to go out of their way and write a Yelp review because it's a flooring company, not Nordstroms. But, in this economy, there's a much higher demand for highly skilled installers than a supply. Our job want okay but there were a couple hiccups. Nothing earth shattering but we've been assured they will take care of the issues or compensate us financially - it's just a long process - but I know this company will "make it right." So I wouldn't turn people away from this company but I would suggest the following: 1) Examine the final finished work closely. Don't just do a quick walkthrough. For example if they did new baseboards, see if all the corners line up properly and were cut well. 2) Realize your sales rep has nothing to do with the installer's punctuality or quality of work. Yelling at your sales rep won't help anything. Calming say what the situation is, and I would even request a more direct line of communication once you are into the install phase that bypasses the sales rep all together. You'll get things done quicker. 3) Don't be afraid to demand a partial refund if everything isn't 100% satisfactory! Humans are humans. Small mistakes can be made. It's not the end of the world but you deserve compensation! You could end up with a 95% good job (completely fine) at 75% the price! read more

A nightmare. Pure and simple. Today marks the 4th time Empire has failed to show up to install carpet in our closet. This is NOT an exaggeration. Today is the 4th time. It has been 8 weeks since we paid them. They came and replaced the carpet in some of the rooms and left the remainder of the carpet in our home. There is literally a roll of carpet that says, "CLOSET" on it in our living room. I pity the people who work there. The disorganized system needs to be shut down. read more

I started a flooring project with them over three weeks ago and it's still not finished, it's impossible to reach anyone and when I leave messages I get no response. Please don't ever use this company, I'm almost to the point of reporting them to the BBB. read more

I wish this had a choice for negative numbers. This has to be the most worthless bunch of POS I've ever ran across. The sales rep came out, all nice and friendly and chatty and measured the house. in the course of the conversation he stated he needed to add a $695.00 charge for self leveling concrete. "We have to add it in now, because if the installer comes out and finds that the floor is uneven and has to use we don't want to come back and say we need this extra money. We put it in now, up front and then if they don't need it, great. You just call the customer service center and we'll refund it." so with all that done, the contract was for 7210.05 I signed it and they came out to do the floor the 2 weeks later. I was here when the installer arrived. I had removed the carpet and padding and had the floor cleaned/ swept. I asked him about the self leveling concrete because the floor is sort of uneven. He said that "with this subfloor he couldn't use self leveling concrete because the subfloor was particle board and if he put it on it, it would absorb the water and puff up and destroy the floor." I called empire and asked for an itemized breakdown sent to me. They sent it via email as I asked. Unfortunately it's not itemized. So I'm calling Empire and talking to a Customer service agent and I tell her what's happening and I'm just calling to get the refund for the self leveling concrete that they didn't have to use She said she'd have to speak with her supervisor Karen. Karen called later and left a VM saying, "Mr Gentry, in regards to being refunded the amount.... at the time of installation you did sign the paperwork that everything was done to your satisfaction. So no refund is due....." I called back again and talked with a CS agent and told her I was returning Karens call. Please hold a moment while I try to reach her. A few moments later the CS agent comes back and informs that Karen didn't answer but the CS agent left a message and Karen would call back. I was on my cell phone with my Dr and my home phone rang. I can see it's Empire. Before I could hang up and answer the other, Empire hung up. I checked VM and heard the Customer Service supervisor (Karen) left a message stating that she had talked to the sales rep and he said I must have misunderstood him. This was a charge in case they need to REPLACE the subfloor. I was in the room when the sales rep said this is for self leveling concrete. My wife heard it. I heard it. Now Empire is pulling this? As far as I'm concerned this place isn't any better than buying a used car from some shady dude on a street corner. I will NEVER use this place again. I will go out of my way to make sure that no one I know will ever use company. When I get done with this comment, this is being copied and I'll send it to the CEO of Empire. And what makes me the most pissed. I invited this guy in to OUR home. I offered him drinks and food and conversation and all the time he's standing in my house and lying to me. If anyone reads this or you would care to talk. Please look me up on facebook. Just look for Doug Gentry in Enumclaw, WA. I'll tell you exactly how feel about this place. read more

Empire is the worse! We were replacing all flooring except 2 rooms with wood flooring, substantial investment. We had to take off all the floor molding, pack up our house and the day the floors were supposed to be installed ... no one shows. I had to call 4 times before I received a text message that they didn't have enough flooring. I could pick something else or wait. A text message of all communications. When I cancelled the entire project, with a full house to put back together, I heard nothing. When I posted a bad review on FB, they called with a 1% discount. I checked the review and they had taken it down. I encourage all to post your Buyer Beware on their FB page! And buy local. read more

Do not use Empire Today! Never get flooring or carpet from them. Several appointments cancelled by them just for a sales person to show up. They no call no showed the day the carpet was supposed to be installed. Sales guy said they called but they never did. Rescheduled for another day after sales guy couldn't get a hold of anyone at the install office for several hours. Called the 1-800# to confirm that were going to come this time, they had no record of the sales guy rescheduling the install appointment. Installers get here and tell us their van got stolen that day so tell me again when they called to confirm the appointment like they claim they did. Carpet finally installed. They left the old carpet that they were supposed to take, said they'd come get it this week. Called today to find out when they were going to pick it up, apparently they can't. Now it's outside and has been rained on so it's heavy. They refunded us $75 after a full week of calling trying to talk with a manager which still hasn't happened. And now my husband and I have to deal with the old carpet ourselves after telling the sales guy in the first place that we would handle it. He insisted that the installers would take care of it so now it's outside and soaked. So we've both missed five work days at this point and got a whole $75 back. read more

Originally posted on Olympia Empire Today, but asked the guy which he was from. Main number 866 935 5603. So I picked out date n time for "free" estimate. To begin with that was easy. Night before got voice call noting appt by auto system for 1-3. Today 1-230 nothing. So I called because the auto system said someone would call prior to arrival. So I call get bad phone connection and slight attitude that I'm calling to check. Unhappy customer service and Gregory the rep supposed to show doesn't answer. Great! So then I get call back 230 again with representative for Greg noting he was double booked and would be here at 330, but got disconnected to confirm. So I called back since I didn't get a chance to say if that was ok; very unprofessional you show up late to an estimate anyway. Strike 1 for customer service. Strike 2 being late is my fault how? I waited patiently when I have things to do and you come in on tail end late no less. Strike 3 was showing up and then asking for deposit and when I said I had to wait to show my husband price, he packed everything up an said he'd have to come out again and left with a curt behavior. I called hubby to see when he'd be home, and I did feel bad, but a FREE freaking estimate should not entail paying anything up front. Hubby has a business, and his free estimates don't entail pressure or getting pissed with no money out the door. ITS FREE! Rolling eyes. The attitude from customer service 1 was ok. The attitude from Vanessa the 2nd customer service on phone was just uncalled for. I can't stand rude. Then disconnections, showing up late like he was doing me a favor after he called to say he was 45 minutes away and with another customer. Man, your TV ads make you guys look so professional and nice. Far from true! When I picked out the carpet and flooring for another room, attitude from him was still "good". You wasted my time for not showing up on time, then delaying time since you're here. Right? Yes. So it's 340pm when he knocks on door and we begin. He measures, then brings in items of stuff I specifically wanted to see and some that match that are on sale. Nothing I wanted was on sale, some he brought in were cheaper but not what I wanted. I actually have things to do too and this was taking a while. Bad 1st impressions all the way around. Maybe not from another location but this location wasn't a good experience. I read people all day, and this just didn't settle well with me. read more

So frustrating. We had hard wood installed and they didn't finish the job there were still nails sticking out my babies cut the feet on the nails. Then we a few days later we had them come to install carpets and the workers came and left because of rain... we live in Washington, helllloooo it rains all the time here. We cleared out all of rooms and have no where to really sleep because of them. It's hard to live like this and have a three year old and a 1 year old. We will not be working with empire again they made this last week miserable for us. We will definitely close our accounts with them and pay them for the shotty job they did on our hard wood floors but not our carpets because they didn't do anything. We will look into Home Depot to do the carpets. But if we would of read the reviews on BBB we would have never done business with them in the first place. Do not do business with empire that's all! read more

Very professional from sales visit to installation of quality product every time we have used Empire Today - highly recommended!

Fortunately, I didn't go as far down the rabbit hole as a lot of the other reviewers, and much of that is thanks to those that left reviews to warn me. Thanks, guys. I was referred to this company by Home Adviser. HA has never led me astray before, and so I booked my appointment to have them give me a free estimate before I checked the reviews. Once I got off the phone and checked Yelp, I considered it unlikely I'd do business with these people, yet once in awhile a company that's been beaten up by bad reviews will steer things around to salvage a reputation. But in this case? Not so much. The appointment was supposed to be for a window between 3-5 PM. At 2:42, my phone rang. The caller told me in a disapproving voice that their representative was waiting outside the gate wondering if I was going to let him in. I said that if he had been at my front door at 3:00 and rung the doorbell or knocked on the door, I'd be happy to do so, but as it was, of course I had no idea he was there. And he wasn't. Actually, he was down at the bottom of the hill parked in front of my neighbor. The car had no insignia that I could see and it wasn't until he hollered, "I'm down here, Ma'am," that I even figured out who it was. The wind was cold and I had no coat on, but he took his time. I have two beagles, friendly little guys with no sense at all regarding traffic, so I had the puppy by his collar and the senior dog at my feet. Finally I realized that the guy was standing outside my gate, still waiting for me to let him in. I am disabled, and to bend over and grab my dog's collar for very long is quite painful. To simultaneously reach the gate latch is impossible. I told him I was holding my dog and to open the gate himself. He offered a recommendation that I "put your dogs away." Oh hell no. First of all, they're not mean; second of all, that's the sort of thing someone says when they intend harm (I fell for it many years ago and never since then); third, I was already pissed at the way the visit had begun and it seemed to me that if this is how the company starts a sales call, how might they treat me once it's in the bag? So I told him the dogs were staying, and he informed me that he was phoning the home office to let them know I wouldn't put my dogs away. It occurred to me that perhaps what he and his partner really wanted was to start their weekend early. I countered with a suggestion that we cancel the appointment, and he agreed that was a good idea before the sentence was hardly out of my mouth. When reviewers say this company is rude, they aren't taking offense lightly. This sort of approach might fly in a small community where there's only one large contractor available, but not here, not now, and not with me. If these fellows were my students, I would assign them detention, but as it stands, I am rid of them. I will give the work to the contractor that came this morning, or to one of the two contractors coming for bids next week. I'm retired, and I don't have to dive into a business relationship just to get back to work. I am old, I am experienced, and I will never do any kind of business with this company. Again, to other reviewers: thanks. read more

After reading most of the reviews here, I'm happy to say Empire was 5 stars all around! Our sales person Tamara was great! We negotiated a tough price, although reasonable, and she made it happen! Very informative on hardwood flooring and highly helpful in helping us make our flooring decision ( bamboo). Ashley in customer service was great! Called us prior to installers arrival and put us at ease for a smoothe installation. When we had a concern during the install, she was there to keep us at ease! Lastly, Jimmy, our installer was beyond exceptional!! Jimmy did a fantastic job installing our new bamboo flooring, baseboards and quarter round! He took his time and was very meticulous! Great job Empire! This is the second home in two different states that we've received excellent service from Empire Today. I have shown off our new floors and would recommend these folks to anyone! Dave B. read more

Bad experience for me! Zero star! I'll never use this company again! I was told someone will call me between 8am to 9am on the schedule day. Well, I call the company @ 10:15 to see if anyone is coming. The worker show up @ 11am ( read the other reviews at least my showed up). The first thing he wants is my Credit card number he said it's company policy to charge me first. I called the company to confirm this. Yep! I gave him the Credit card so he can start working. Around 3 pm, he said "all done" so I checked both bathrooms.... He didn't installed the new toilet after placing the vinyl floor. I told him I paid for 2 new floor in the bathroom, new baseboards, remove 1 old toilet and add 2 new toilets. He said he doesn't know how when the toilet it's in the boxes. Oh my God!!! I tried to show him my paperwork, then I realize he does not understand English. I gave up and sent him away. I checked the new vinyl floor he just placed.....not very good... the silicone caulking between the tub and Vinyl floor needs redone read more

This is absolutely the worst firm to do business with. I recently had a kitchen floor laid and they didn't leave even one extra tile. Then when I had cabinets installed I called and asked to buy at least a couple of extra tiles to piece around the cabinets. They refused! Saying they will not sell tile without also installing. I asked if they would come out and piece tiles around my cabinets and they would not - not without the full installation charge. My contractor has also refused to do business with them in the future. read more