Scheduler was great. The technician never showed up for the appointment to do the estimate. Figured I would give them the benefit of the doubt and ask to be scheduled with a different tech. Crickets. Save your time and don't use this service. read more

Like other reviews I have a poorly installed carpet. What Empire Today offered was to reinstall the carpet for $254. The carpet had to be reinstalled once already. I can't help but think that a poorly installed carpet for Empire Today is nothing more then a value added cash cow. read more

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Everything went great until after the installation, the glue or adhesive did not take to the floor. It will be a TWO MONTH WAIT for them to come out. If you are interested in customer service or are selling a house and don't want to tell the prospective buyers what is going on with your floor, go somewhere else. read more

They do not install carpets correctly. They do not power stretch. Then when you call them they say sorry out of the one year warranty.I am a certified tech wanted them to call carpet cleaning certification organization that deals with all the carpet manufacturers.They could explain that carpets not power stretch can have wrinkles show up, up to five years later. A job done wrong has to be corrected no time limit. read more

An absolute nightmare to work with. As soon as they had our down payment, it was like it didn't matter what happened. The installers were horrible - from the poor communication, to lacking quality, to the disrespectful attitude in my home. They wouldn't give me a receipt for my payment either, which makes me feel like they are going to pull something fraudulent. BEWARE ADN DO NOT USE EMPIRE. read more

I had (PUP) carpet installed by Empire about 2 weeks ago and it is now starting to fray everywhere. It also has a seam that has popped up. I have continually tried to contact their customer service only to get the run around. After 5 calls I finally receive an email with a service request #1-3373950001. I have tried to make contact since and keep getting a voice mail!!!!!! My next step is an attorney! I have never seen such unprofessional ism! read more

""New" Carpet looked WORN OUT and Matted in less then 3 months" Purchased new carpet for our custom built Home which is appropriately 5900 SF, Contacted Empire in 2 months after installed expressed our concern on the way the carpet was looking already! the old carpet in use for 9 years didn't look that "worn" when we opted to have replaced. we have been very patient however here we are over 1 year later and still living with these terribly matted inferior carpet in our home! after multiple different visits to our home, they still haven't taken care of! Customer Service is completely lacking with this company. if you own a nice custom home - DO NOT USE EMPIRE TODAY, for a cheap rental property they may be okay. Our options, hire a proper local carpet company to do it right (like we should have done in the first place!) Empire uses all subs, not their own trained crew, that are paid pay the job, so quicker they slap it out the better.... and it simply doesn't last! read more

Had carpet installed in 2017 now the carpeting is buckling and they're claiming a one year warranty on labor so they want to charge me $300 to have somebody come back out here and restretch it. I paid over $3000 to have this carpet installed I bought a high-end carpet high end pad and expected proper craftsmanship and didn't get it. They don't honor their product they don't honor their labor they don't stand behind anything their customer service was patronizing and rude buyer beware read more

Buyer Beware! I purchased laminate flooring and installation from Empire Today and when the salesperson arrived at our condo to take measurements, was adamant that I call her immediately if any problems occurred. She noted that the subfloor had a couple spots that were uneven, but within the specs of the laminate...not what the installers said when they arrived and would not complete the job. So I had to find and hire floor levelers (at significant expense and time), before I rescheduled the install. The second installers would not do their work because they said the floor was still not level. Floor levelers came back and poured more concrete and finally, the third installers finished the project. In total, I paid almost 20% more than the agreed upon price and the project took a month when it should have taken 2 days. The thing that pisses me off is not the condition of the floor - I get that it has to be level - but that the Empire salesperson minimized the issue so that she could get the commission on sale, and then became completely nonexistent fulfilling her customer service promises afterwards. The company too - they looked at me as if I owed them something. If you don't get a guarantee, the same could happen to you. And even if you do, they may not fulfill it to your satisfaction. read more

This company requires the person making the payment to be present the entire time of the installation and their arrival window is anytime between 8:00 AM and 6:00 PM. This means that you need to sit in your house (in my case, a vacant house that we are getting ready to sell) for what could be 9 hours and 59 minutes. Even Comcast/Xfinity has a tighter service window than this. read more

If Empire Today sends a salesman to your house. LOCK the door and don't let him in. That will save you a lot of headache. We made the mistake of letting him in and made a purchase. From there on it was a nightmare. Not a thing we were told by the salesman about the installation was true. Were told the job would be done in 1 to 2 day. They have been here 6 and the house is still a disaster. As for customer service it don't exist. Your call you get a call center in Texas. If by chance you can get a Seattle number for the local area. Amy is even worst. "She don't want to be bothered she was spending time with her family and I was lucky she even call me back". Her words. Even though it was 5 hours later and to late to get anything done with the issue. So we get too have another day with the house in shambles and someone has to take another day off to be there. Will post some pictures of the mess later and out come. If they ever get done before the internet goes away. read more

My son and his wife have had 3 no show appointments where I was at their house to look at flooring. 1st no show computer problems and when she rescheduled second no show not on the books. Rescheduled yet again and today family emergency. No calls no nothing, do not use this company!!!! Someone needs to take over the company and stick to appointments! If I could give a negative 5 stars I would. read more

STAY AWAY FROM EMPIRE TODAY! Terrible customer service and employees who don't know what they are doing. Scheduled an at home estimate and the person who came was terrible. Had a terrible attitude and was really rude. She didn't know if my floor was level or not so she just guessed. Despite her I proceeded to order flooring and installation from Empire. Today the installer came and advised that he couldn't install the flooring because my floor is not level. This is the answer I got after waiting weeks for my installation date. Why doesn't Empire have staff who bring levels to the first appointment? This would avoid disappointment and delay. Now I have to wait for Empire to contact me to refund my deposit. Empire Today is a scam! read more

I, too, was drawn in to this company with their buy one get two free commercials. The sales lady was very quiet and awkward. She measured the part of the house that was to be carpeted and wrote everything down. When I asked her how many square feet were in each room she measured she said she didn't know? I asked her how she didn't know if she just took a measuring tape to every room. She then looked down at her paper and said she only knew the whole house square feet. Okay, I said, what's your total on that? She looked at me like I was speaking a different language! She then blurted out seven hundred square feet. I was shocked because we were only doing two very small bedrooms and a hallway and didn't think it'd be so high. After that she brought out her carpet (She showed me the "buy one get two free" carpet last, which was the ugliest carpet I have ever seen in my life). All the samples she brought in were polyester. I asked her for her selection of Nylon because I did my homework and knew that I wanted a highly durable carpet and polyester is not known for standing the test of time. She said that Polyester was better than Nylon and that everything I researched was wrong. I couldn't believe what she was saying. Either she was lying or all the professionals I had spoken to and all the websites I had read were lying. I gave her the benefit of the doubt and we moved on. I selected a polyester / smart strand blend that I wanted a quote on. It took her about fifteen minutes to come up with the numbers which I thought was odd because it was only one quote she was working on. When she was done she presented me with the total of $6100. I was shocked. $6100 ??? How is that possible? I asked her for a breakdown of material and labor and she refused to give it to me. I was offended, to say the least, that she thought I was so stupid. I told her I wouldn't be using Empire because it was way too overpriced. She then said she would make a call and ask her manager if there was anything she could do. At that point I just wanted her to leave but I let her make the call. When she was done she asked if I would do it for $4000.00. That made me more offended! I didn't want to play games, I wanted an honest and fair price and I knew I wasn't going to get that from her. I told her I wasn't interested. Later I ended up buying my carpet from Carpet Liquidators in Seattle on 4th, right across the street from Costco, (at an AMAZING price) and was referred to a carpet company out of Shoreline who installed the carpet for a fair price. Oh, and the square footage, ended up only being 560 square feet. After being lied to from start to finish, I can honestly say that Empire today is an outright scam. DO not use them, they OVER MEASURE and OVER PRICE and sell substandard products. **************************************************************************** 17 hours ago I understand that your company is all inclusive. I got bids from other companies that are all inclusive as well and they didn't try to over measure my house or hide information from me. It's unprofessional and offensive. Your sales staff is obviously trained on these practices because everyone else leaving a review is saying the exact same thing (not to mention that every carpet business I've visited since then has told me that no matter what I chose to steer clear of Empire). I understand that everyone needs to earn a living, but taking advantage of people and trying to see how much money you can get out of someone is wrong. read more

I got a Yelp message that the famous Rebekka wanted to contact me as is mentioned above this update. I sent her my phone number and my direct email and she has never bothered to contact me. So....I guess one can surmise that her constant mantra that she would like to discuss complaints further with the customers is nothing more than bogus lip service. I highly recommend that anyone looking for any kind of flooring avoid this place unless it is the last resort. read more

After listening to yet one more of their ads for "Got this much carpet and only paid for this...!!! I bought carpet for three bedrooms, got prices from Great Floors, Lowes, Costco, Empire Today and Flynns. Empire Today was the highest. Veronica, when she found out I was looking around clearly had no time for me. She wrote her quote on the back of a business card, I don't believe she really measured anything, and wouldn't show me any samples other than what she had already carried in. We bought from Fylnn who was the least expensive for decent material and measured without charge. read more

Wow....If you do decide to go with Empire know this: they over measure and over price EVERYTHING. Don't go with their first quote...or the second. Wait a day or two for their third quote, and then ask them to cut that in HALF, and that (maybe) is the true cost of your flooring. That exact thing happened to us. It made me not trust the sales representatives or the product that they were selling. How quality is my flooring if they can so easily cut the price by 1/3 just to gain my business?? It makes me wonder if the "next day installation" is just to get your carpet in before you realize you've been scammed. I did not get so far as to see how the installation and warrantees held up...I decided to go somewhere else. read more

An update to my prior review... After posting the last review, I was contacted by Empire and offered another $400 discount. Amy, the rep that I spoke with assured me that Empire was very concerned with customer satisfaction and that they were willing to double my refund with one caveat: that I agreed not to post anymore reviews. Amy emailed me a release, but she(you know, the one that CARES so much?) failed to spell my name correctly through out the document. I asked her to snail mail me a corrected version; that never happened. Forget it; I'll post as many reviews as I possibly can and tell everybody, DON'T USE EMPIRE. read more

Their product is extremely overpriced. The people that came over to do the in-home demo was trying to sell it, hard. I went to Lowes and Home Depot and was quoted about roughly half the amount for the same service. read more

Scheduled an appointment for Tuesday between 11:00 and 1:00, stayed home so I could review samples of vinyl plank and carpet. No one showed. When I called I got a rude response that their scheduling was messed up, ya think. They are using a worthless process using a third party. If they can't guarantee the third party they shouldn't be using one. Wasted Day! And still have to call other companies to come out now and I'm on a tight timeframe. read more

Sales rep was on time, easy to work with and went above and beyond to help me stay on budget. Install team was amazing! True craftsmen that pay attention to details. My new carpet looks way better than when I initially bought the house. Will use again. read more

This company is the worst I have ever dealt with. I had carpet taken up and replaced with laminate flooring. The sales rep did not know what he was talking about. I was promised the floors would be waterproof, but after one spill, the laminate started to buckle. I had trouble with the stairs, as the design of the stairs would not be able to have laminate. I had to call over and over to get someone to complete my stairs. I had to threaten a lawyer before anyone would take me seriously. The communication was awful. I was promised phone calls that never came, I was not notified when the installers would be at my house, they just showed up one morning. They did not wear masks. The installers of the stairs did not know what they were doing. The cuts were not correct so they filled in the gaps with putty. They left rough edges and told me "well, that is what wood does." They sawed off part of the staircase and left holes in the wall. They did not sweep up their mess. Overall, if you are considering Empire Today, it would be better to do the work yourself. read more

The only reason I'm giving them two stars is simply because the installers were great. They were on time, professional, quick, and cleaned up well. However, the quality of the carpet is not to our liking after having lived with it for a couple months. If you want to use empire here are a few tips...walk around with the sales rep and take your own measurements as they do. My sales rep over quoted us by a couple hundred square feet! Good thing I caught him. Don't ever take their first price! Negotiate it down, they have a lot of room on the price. They are hoping you are stupid enough to just take the first one. The sales rep did fix the measurement issue, but he notified me at midnight via text message waking me up!!! How unprofessional and disgusting! I don't think I'd ever use Empire again. read more

I too was a victim of Empire. Was made to blieve the 50/50/50 was a great deal. Well it sucked. I also believed the installers actually worked for Empire but they were sub contractors that didnt speak a word of English and also stole all the extra flooring that was supposed to be left behind for us to ise for future repairs. When I told Empire this they did nothing and actually still charged me additional money for some boards that were scratched when we were actually told the warranty covered ALL fixes for life. They are absolutely terrible and very dishonest read more

We had laminate floors and carpet installed about 3 weeks ago. We have an issue with discolor in the laminate and a piece of laminate is popping up. We have left several messages for our customer service rep, Mr. Vasquez, who doesn't call back. Now when we call customer service, there's no answer. Very disappointed. What does it take to just get a call back. read more

I scheduled an appointment via online for an estimate and was able to get a same day appointment. That's where the goodness stops. I scheduled it in the morning, but never got a follow-up email or call saying that they were still going to be able to come by. I dislike taking time off work without knowing they are on their way. When the salesman gets there, and yes, he was a SALESMAN, not an estimator, the first thing he said was, "The 50/50/50 deal ended 2 days ago, but our boss said that anybody who purchases today can still get it." Sales tactic? OF COURSE!!! I JUST looked at the website that said the deal was good for the next 2 weeks! He then quoted me $12,000 for 8lb padding and their highest grade carpet for 1300+ sq ft area, but at 50% off, it comes to $6,000, and another sales tactic emerges.... I asked if he had a lower grade carpet since I'm making it a rental, he stated, "No, the lower grades are not in the 50/50/50 deal and they would be more expensive." More expensive?!? None of it made sense. I told him that I will not be purchasing from him. He asked what other price I was quoted for the same job, I said, "8lb padding, mid-grade carpet, everything included plus tax, $3700 out the door". The guy literally SLAMMED his briefcase shut and said, "Well, I'm outta here!", and bad mouthed the cheaper quote saying that I I wanted to buy crap, he could sell me crap. Haha, it's almost funny how HORRIBLE of a customer service this guy was. He must only work off of commission. If you decide to still call this horrible company, you've been warned! Approx. Date of Appt: 4/1/2015 (Delay due to posting corrections) read more

I scheduled an appointment for an estimate and it was canceled. I drove all the way out to the house, which is an hour drive for me, to meet with someone and they called to cancel during the window of time they were supposed to be arriving ... zero notice. I was not happy but I rescheduled for another time and told them not to waste my time again. They apologized and said they would make a note of the issue and assured me it would not happen again...but it did. Only this time worse. They didn't even call during the appointment window to cancel. I called them one hour in to the two hour window and they said that Brian was scheduled to meet with me and would be coming. I called at the end of the two hour window and they said they couldn't get a hold of him and so therefore they marked it as a cancellation. NO SHOW AGAIN!!! A complete waste of my time!! NOT HAPPY AT ALL! They are unprofessional and unreliable. I DO NOT recommend them. read more

This company has zero concept of customer service and customer satisfaction. You will end up in a big tangle and a hot mess using them - it's not worth going after some budget company to do your floors, pick someone else. read more

In 2012, I had my kitchen flooring done. The main reason for our flooring was due to pet urine. Let's just say the sales rep was not the greatest. The installers who came in were wonderful, did everything and more! I got a quote for my dining, kitchen, and living room. I ended up only getting my kitchen, dining due to the high price. I got a call from a customer service rep saying they could lower the price. I'm not quite sure how much my price was lowered, but it was a significantly big amount. Other than the sales rep, this experience was good. A couple weeks ago, we scheduled a free in-home estimation. I was amazed by how great the sales rep was, but after placing the order, everything went down hill. We were getting new carpet and LVT due to pet urine. The sales rep saw our dogs, did the estimation, measurements; therefore she knows how bad our carpet is. She asked if we wanted both carpet and LVT installed at the same time or if we wanted them broken up into two days. We chose two days, because she had suggested that it might be easier that way. She also suggested that we could pull up the carpet and padding, and go buy "kilz" to apply on our flooring (to make it easier for the installers). Why would I do that if i'm paying for installation anyway?! And the installers who did my kitchen, did everything. So she said, ok well then if they did it last time, you should be ok. Our original insallation date for carpet was 10/5. The sales rep calls early in the morning, and says she is sorry, but she put the order in too late. STRIKE 1! So we re-scheduled for 10/12, in which she said we would get everything installed (don't forget the fact that this was an option she gave us in the beginning). On 10/12 we receive a call saying we are only getting our carpet installed (had to re-schedule my LVT for 10/19), STRIKE 2! When the installers (who looked unprofessional) arrive, I tell them that we have "kilz" just in case they need it. They say ok, and proceed with the installation. They rip out all our carpet, then come and say "we can not do your upstairs, because of the pet urine. Your floors are too wet. I need you to pull the padding and apply "kilz", then we will be able to install your carpet." What kind of BS company makes you do half the work!?!?!?! I call the customer service # and they just told me how my carpet has fleas (which I don't know how they were able to see that just by looking at the carpet), so they couldn't take it due to the safety of other customers. You're a carpet company! You should have a procedure for this kind of issue! I am not the first customer who has their carpet done due to pet issues! I was stuck with no carpet for 3 days! How inconvenient. They are scheduled to finish my carpet on 10/15, we will see how that goes. Don't forget that I still have my LVT installation for 10/19! Due to all this inconvenience...I should be refunded for the half the installation and given some kind of discount! My sales rep only offered my a $150 discount! Pathetic! I called and told them if that's all they could do for me, I will take my business else where! I WILL NEVER RECOMMEND EMPIRE TODAY TO ANYONE! I will never forget this experience. read more

I needed in repair on my hardwood floor. I called Empire because they put the floor in five months ago. They made an appointment with me. I took the day of my appointment off and they proceeded to cancel my appointment. The same thing happened to me four different times. Each time I rearranged my work schedule to be there. I asked to talk to the manager in which I was told by Amy that I was not a priority because they had a sale going on. Why oh Why would your company schedule an appointment with me and then cancel me each time? She then told me that she could schedule an appointment for me after the new year. That is five months after the original appointment. I guess they can treat you poorly when they have your money. read more

Empire employee emailed me on this website and said my expectation was unrealistic. Made me laugh because I found exactly what I expected the next day 2 miles away from house at a local carpet company. Stupid remark of him to make. Just shows how much they are disconnected from customers and within the company itself. STAY CLEAR! read more

Overpriced low grade carpet. All their ads including 60% off prices are base on overpriced carpeting and deceptive low quality product. Do not fall for their smoke and mirrors advertising. Very very disappointed. I had to use them because of a next day had to have scenario. Trust me, steer clear of their deception!!! read more

Wow, horrible first impression!! Scheduled an evening from our busy schedule to get a price quote. Received phone call after waiting around all evening that they need to reschedule! First impressions are everything...will not use this company!!! read more

Let me start by saying that I did not have flooring installed with this company, but based off of my interaction with the salesman / estimator, I will not be using them. First off, I told the sales person what type of flooring I had in mind and he told me that they didn't carry what I wanted. I found that very hard to believe considering that I wanted a black and white checkerboard floor. Who does not have black and white tile??? Then he told me that I wouldn't want to do that anyways because it would like a 50's diner. Excuse me?? Should you really be telling me what I want? Am I not the customer here? Alright, next he asked me how much I was looking to spend. I told him between $2,000 and $4,000. The area is a single room that is about 350 square feet. He told me that was not possible. Umm, okay, is your flooring made of gold?? Is the Pope going to install it? Why is that not possible? Seemed realistic to me after all, I had done my home work and I felt that the budget was more than adequate. Next, he brought in some samples of laminate and told me I should go with that. He asked if he could take some measurements and I agreed. Boy was it a sight to behold! Let me tell you, his BUTT CRACK was visible the whole time and I could not be within 3 feet of him because of the smell of BODY ODOR. To make matters worse, this interaction did not happen in the privacy of my home, it happened in my business, where my customers are! We sat down and went over the estimate. What a joke! It was over double what I had been quoted by 2 other reputable companies. Then he told me that it doesn't really matter to him if we use him because his company spends some ungodly amount of money on advertising, blah, blah, blah. Next, (and I'm not even sure why I let it get this far) I asked him to break down the pricing. How much for the labor, flooring, demo of existing flooring, underlayment. He told me that he does not break quotes like that. Seriously? Cause everyone else does! And I'm not stupid, I know what this should be costing, I used to work for a commercial flooring company. Overall I was shocked and unimpressed. Only someone with more money than brain cells would use this company. At the very least, the sales people should have some professionalism in their appearance. And don't start of by telling me what you CAN'T DO, tell me what you can do. read more

We had carpet installed in March 2012 in our family room and home office, now the carpet is buckling, wrinkled in areas and Empire wants to charge us for restretching the carpet! This is not our fault in any way...... Also, we are having our entire house carpeted now and Empire is losing out on a $9k job because they won't back their labor up. It certainly isn't our fault that the carpet is starting to buckle and wrinkle. This is a definite problem and we will never be back to Empire again read more

Fast convenient and best yet beautiful carpet!

****UPDATE**** Empire called me shortly after I posted Yelp review and offered again to resolve issue with a reschedule. I stated I will not take off another day of work. They offered to do the install this weekend. Not sure why this option wasn't offered to begin with as I told them I would be taking off work to make this happen. I figured they didn't do installs on weekends?? Anyway, they came first thing this morning and got the install done. The installer still didn't realize that he'd have to take up the existing laminate flooring. He actually wanted to install on top of it. I said noooo, you have to pull up the old stuff. That's what we stated in the beginning. After I pointed out the fact that the laminate is most likely easier to remove than if there were carpet here because it is not nailed down or secured in any way (that's normal - and surprised that an installer that does flooring doesn't know about how laminate is installed, maybe he just does carpet though so whatever...), he pulled up a couple of sections and the entire floor came up in about 15 minutes. It took about 2 hours to install the carpet. The carpet looks good. I can definitely see that if I was pickier about what I wanted and had specific requirements, this experience could have been even worse. Lesson learned, when you deal with Empire, get every detail of the install in writing ahead of time because there is not much communication going on between the installers and sales folks. ****END OF UPDATE**** One star for the sales person "Tamara"who showed up on time. 0 stars thereafter. Lack of communication between the installers in the field and the dispatch. Am selling home and need to install new carpet in a 400sq ft room downstairs at my house. Called Empire and they sent out a sales person the next day. My wife met w/ the sales person while I spoke with a realtor who had come same day. I went down and spoke with her and informed her of situation. We're not too picky on carpet because we're just replacing it to sell. She showed us a good amount of options and we chose a middle of the road option. We told her we needed the old laminate flooring removed as well as a pellet stove & pad moved out of the way. I have a bad back and would be meeting them here by myself so I would not be able to help at all. She came up w/ the extra charge which was like $50, we agreed and did the deal. Cost for the room was $1200. Home Depot wanted $1500. Tamara says we can do it next Wednesday. This was on a Saturday. We agreed. Wednesday came no one shows up. I call Empire and they state that the appointment was set for the following Wednesday. Well, I was there when Tamara showed us on her calendar 10/22 & not 10/29. The invoice shows 10/29 on like the 6th page, pretty hidden. I had taken the day off work to be here for the contractor so was quite upset. Nonetheless, they said they could do Friday, 10/24.I go ok. I take another day off work. Van pulls up, it's one guy and his wife who I assume is helping the guy but doesn't work for Empire. I show him the room & the stove. He's like what's this stove? I go you have to move it out of the way. It's all in the paperwork. He tells me they told him the existing floor was carpet and that they made no mention of the stove to him. I showed him the invoice, it only states "haul away" but it does mention the stove. It says, "Move heavy items: Appliances/Refrigerator/Stove/Portable Dishwasher". He says he can't do it by himself. I agree, he probably can't as it weighs about 80lbs. I told him they need to get someone up here to help him. He goes outside and speaks with his manager on the phone for about 20 minutes. They come back and tell me they need to reschedule because they didn't know they had to move a stove. I showed her the invoice again, it said it in clear English. She says the manager will call me. Manager calls me, (doesn't even apologize) and says we need to reschedule and proceeds to blame the salesperson, Tamara for not communicating the part about the stove. Says Tamara must not have understood what you needed done w/ the stove. I go no, Tamara understood precisely what needed to happen because I showed her and she wrote it down on the invoice. Manager says, that the invoice doesn't say it needed to be moved. I go look, the invoice says at the bottom, "Moving Heavy Items: Appliances/Refrigerator/Stove/Portable Dishwasher". She just denies that it meant that the stove needed to be moved and a concrete pad. So she tries to insinuate the pad is concrete, I correct and say, the pad is not concrete. It's actually pretty light. The heavy part is the stove. I asked for my deposit back, manager says I will get it and I told the installer to leave. Bottom-line, they screwed up. They know they screwed up and tried to blame the sales person and me for their own lack of communication internally. Very unprofessional company and I will never do business w/ them aga. read more

They cancelled the install at last minute back in July. I then set up an install date three months out in October at my business. I live out of town and had to fly in for this install. Guess what...they cancelled the day of this install too. I am absolutely furious with this company. I can not comment on the product or quality of the installation as it has yet to happen. read more

Suppose to have our install today but the carpet installers no showed. Come to find out they stated that our phone number was input incorrectly so they could not confirm, however the consultation was successfully confirmed via email. We have used the company prior (1+ year ago). We have rescheduled and we are not liking the reviews that we are reading on Yelp. We have read in our contract that the contractor is bonded and that we can contact L&I to file a summons and complaint for up to two years post install for poor quality workmanship/install, hoping the reviews are not accurate. We have set up a second appointment since they no showed for the first and we hope they show up this time or we will have to file a dispute with our credit card company to have them refund our down payment. We have requested a confirmation email for our next appointment and still have not received it, which is weird considering the rep that came out emailed our signed contract immediately before leaving our home. We did have minor issues with our first install that had to do with installing proper thresholds, so we are hoping that gets fixed this time. read more

Was scheduled to have someone come out today between 1 and 3 for a quote on blinds. At about 12 they called and said that they were running late and would be here closer to 3. Then i received a text saying his ETA was 2:50. I stepped into the backyard for a few minutes with my kids and when i came in it was 2:55 and i had an 800 number that i missed. I tried to first call the sales guy and he didn't answer. He also hadn't tried to call me, even though he had my number. Our fence is also low enough that he could have seen is in the yard. Basically, he wanted an early out on a friday. Meanwhile i spent a beautiful afternoon at home for nothing. When i was finally able to reach a Seattle area manager, they just defended the sales guy and said that he was one of their best. Do not use!!! read more