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Empire Today

1.3 (205 reviews)

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Carpet installation

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area that needs replacement flooring

I do not recommend empire flooring. I recommend never using Empire Flooring. I paid Empire Flooring to replace my entire house with hardwood flooring and 3 bedrooms of carpet less than a year ago. The installation took forever. The workers didn't come to work until around noon and then wanted to stay through the evening. I had an elderly dog who had since died, urinate in the bedrooms where the carpet was replaced. Even though I was charged they did not replace the padding because instantly the urine spots were present. Secondly, my washer and dryer failed and so i needed to revamp the floor plan and I needed 20 square feet of replacement hardwood. I emailed asking for help and received no response. I called and they said i would have to go through a sales rep and he would call me within 24-72 hours. He never called. I finally called their head office in the midwest. I talked to a person who was very helpful. She gave me the manufacturer of the flooring and said she would have someone get back to me. that same day i got an email from them saying they had been trying to call me with no success. This is an absolute lie. I know if i get calls even if they are missed. So i called the number because i am having a hard time getting that particular flooring from other stores. The woman was arrogant and not helpful. She didn't listen to me and said unfortunately, i have to enter into another contract with them. I lost my temper and swore at her and she disconnected. I should not have sworn at her, but this company is the absolute worst and i was at my wit's end. I would NEVER do business with them again. I need 20 square feet of the product that I just had them install less than a year ago. I paid their company a lot of money and I have never received poorer customer service from anyone bar none. There are many flooring stores and I have talked to many trying to rundown this 20 square feet and they have bent over backwards to help me. I cannot stress enough that this company is terrible. The product was not as described and not what i paid for. Their customer service is atrocious.

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Review Highlights - Empire Today

“They scheduled a tme for measurements - however, in the meantime, I saw a comment about Empire Carpets so thought I'd compare..”

Mentioned in 4 reviews

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Carpet Emporium & Flooring

Carpet Emporium & Flooring

(102 reviews)

I can't say enough great things about Carpet Emporium! A HUGE shoutout to Lisa, who made this…read moreentire experience absolutely wonderful! I originally planned to go with a another company that has a flooring department, but backed out at the last minute because I wasn't comfortable with their service or selection. After reading so many amazing Yelp reviews about Lisa, I decided to give Carpet Emporium a try, and I'm SO glad I did! Lisa was incredibly helpful, knowledgeable, and accommodating. I needed my flooring installed quickly, and she went above and beyond to help me find beautiful flooring that was locally available and arrange installation much sooner than I expected! She also encouraged me to include my dining room and replace my old baseboards, even though I was trying to save money. She was absolutely right! The entire downstairs flows beautifully, and I STILL saved money compared to the other company! And a huge shoutout to Jesse, my installer! His workmanship is AMAZING! The attention to detail and quality of his work exceeded my expectations. I absolutely LOVE my new floors! Beautiful selection, excellent customer service, outstanding installation, and affordable pricing. Thank you, Lisa and Jesse, for making this such a wonderful experience! I couldn't be happier and highly recommend Carpet Emporium!

My husband and I purchased a new home on October 8th, we were all set with another flooring company…read morewhen our kitchen contractor suggested we check in with Lisa at Carpet Emporium. When we walked in we met with Lisa and she was sooooo patient while I shopped through all of the different colors and types of flooring. She was really knowledgeable about her products and answered all of my questions. We scheduled an appointment to have the house measured the next day at 930am, by 4pm that same day she called me back with a quote. And sure enough going with Lisa at Carpet Emporium was a huge savings!! We signed the contract and Lisa got us on the schedule right away, our installer was Jesse and he was incredible. He worked quickly and efficiently and had our new floors looking amazing within a week. We are so happy with our new floors, I would highly recommend Lisa at carpet emporium. Not only did she help to save us a significant amount of money, she was also such a pleasure to work with.

Empire Today - flooring - Updated October 2026

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