I've been dealing with Duane in one capacity or another in the flooring business for almost 40 years. He was the manager of a shop called fair price carpets that I worked for for several years. Then when I went on my own and became licensed, we worked together on many projects. I recently needed a room in my house carpeted. I picked out the carpet. They were charging me almost $3500 for the one room mostly because it was a very plush nice Carpet that I picked. When they installed it, it had very bad carpet crush, which is caused by a role sitting at the bottom of a pile for too long. It ends up permanently crushing the nap in certain parts of the role I was informed I would have to live on it for two months and have it professionally cleaned to try and fix the role crush instead of them replacing it as soon as they discovered it was no good. The room I was having carpeted is where my mother-in-law who has recently suffered from two strokes sleeps so every time somebody came to inspect the carpet or clean the carpet or replace the carpet I would have to make arrangements for her to go spend the night somewhere else and move all the furniture out of the room, and this is not counting the canceled appointments because they would schedule appointments even though they clearly knew they wouldn't be ready. The whole ordeal took close to four months and it really seems like nobody knows what they're doing since Dwayne's son took over Duane's son is a good enough guy I've known him for years, but I really must say I miss Duane a lot! And I will not be using carpets by Duane in the future or referring people to their company from now on read more

I called with the slight chance I could locate the flooring I purchased 7 years ago. Gilberto was so awesome, I had my old invoice and he called the company and got right back to me and told me it was available. He gave me a great and fare price. It was shipped in a week and Gilberto kept me in the loop all the time . I have not picked it up yet but I will continue this review as I am sure this is going to be a great finish for me. I would never have received this type of service at Lowe's or Home Depot. I love doing business with private owners who I believe truly care about their customers. Also this was not even a big job, that was the other great part. He treated me as if this was a big job for them. What comfort to do business this way. Thank you Gilberto read more

I have used Carpets by Duane for my bathrooms and for carpet. Keith went above and beyond for me. He found me a plumber, found a drywall guy and fixed my baseboards. Now Carpets by Duane is not just any company. It reminds me of the "old school" way of doing business where it isn't "all business", they actually become your friends. I recommend them 100%! They are trustworthy and kind and it is hard to find that nowadays. read more

The team at CBD is top shelf! They were courteous, professional, and on time! I highly recommend this local business in Riverside and would use them again for any flooring jobs I have! read more

Carpets By Duane - a hardwood floor being installed - Carpeting Near Me - Riverside, California

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Overall experience was OK. After reading the reviews I was excited to patronize a local business. I was so eager that I failed to conduct my own due diligence regarding price. Please ensure that you ask for an itemized receipt! read more

WOW! This place has the best prices prices, quality and customer service in Riverside. Highly recommend talking with Austin V. He went above and beyond to have our flooring and carpet done on time. Has great suggestions to meet the need of what you are looking for and lifestyle. Durable and quality work is done. Professional workers as well! read more

Amazing service and amazing install. We went in and described what we wanted. Austin took us right to many different options that met our description but the color. He found more options for us and we got the exact color and style we wanted. Later that day he came out and got measurements at our home and was able to save us a lot of $ by putting a cheaper pad in the closets and saving us from having to purchase a lot of extra padding. It was great working with Austin. On install day, they showed up on time and hustled all day long removing the old, cleaning up and installing the new pad and carpet. Everything looks awesome, no ripples, everything is tight and they did an awesome job blending the seams. Glad we went to Carpets by Duane. read more

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Thank you Carpets by Duane for the superior job! You have exceeded my expectations with the work performed a few years back with my business and now my home. The stairs came out awesome! Thank you Rick and crew! read more

Carpets By Duane - Stairway - Carpeting Near Me - Riverside, California

Truly happy with the work from this small owned business here in Riverside,Ca! We love our new floors. Everyone we worked with was very nice and professional, Gabriela worked really hard to find something that worked around our budget, Austin was very nice and professional, and the workers completed floors in a reasonable amount of time! Look forward to calling them again. In our future flooring projects! Thank you read more

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We had the most wonderful experience with this company from start to finish! Keith provided us with a solution for our previous flooring issues in our home. The office staff provided us with excellent customer service throughout the project. Our installer's Adrian and Hugo worked extremely hard to give us the most beautiful flooring one could only dream about. They were on time, professional, and worked tirelessly until the job was complete. We are extremely grateful to this company for their workmanship, customer service, and affordable pricing. If we could give them more stars, we most definitely would! Thank you again Carpets By Duane. read more

Id give zero stars if I could. Worst carpet installation ever. I had high grade carpet installed and it began buckling after a about a year. I then had them install very high grade carpet in the bedroom, which started buckling after less than 6 months. At least then they fixed the first room that was buckling. A second bedroom that I had Duane's install carpet is now buckling after about 2 years. Oh, and the carpet they fixed the first time is now buckling again. No, we did nothing to cause it other walk on it. There's a reason they are cheap. I want to point out that the wear of the carpet is very good but the installation in sub-standard. An installer came out and sympathized, but said, too bad, no longer under warranty. Apparently hard backed expensive carpet does not lay down well in cooler weather. What the hell? Be wary or just go elsewhere. read more

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Very happy with this company from start to finish. Trinity was very responsive and helpful. The job was completed in a timely manner and both crews that I worked with were professional and nice to work with. I'll be reaching out to them again if I ever need more flooring done. read more

We had a project at home to replace carpet in the hallway and 3 bedrooms upstairs. Austin was the sales rep who replied to my online inquiry, he asked me to come down to look at samples, and was kind enough to let me take a couple home to show my wife and compare in our space. Estimate was competitive with two other vendors, ultimately I bought from Carpets by Duane because they were very knowledgeable about the job, process, and materials. Also, they provide a WRITTEN estimate. Took a 10% deposit, ordered materials (1 week) and installed the following Saturday. Arrived on time, moved heavy furniture, and completed in under 8 hours. Outstanding service, great product, I will be back in the future. read more

I can not say enough about this place! Austin, especially! From the moment I walkes in not knowing what I wanted to the very day the flooring was laid. Austin was professional, knowledgeable and kind, he listened to my needs and carried them out. He worked with me in a situation that wasn't so pleasant and he did it with a smile. He always answered my calls and questions. I didn't know a place or person like Daunes and Austin still exists! IT DOES! 100% RECOMMEND DAUNES for all your flooring needs. Large place with many beautiful options. Window treatments too!! If you work with Austin, you will not regret it. He is the BEST!! Never will forget how he made this so easy and flawless! Definitely will be going to Duanes for all my flooring and window needs!! What a pleasant experience!!!! GREAT COMPANY and EVEN GREATER PEOPLE! read more

Couldn't be happier. Jen is wonderful. Have used Duane's for carpet in the past, and just had them do tile in the master math. Everything was professional, from Jen helping me the home owner with zero decorating skills, to the install crew. The tile is beautiful, the work was quick, on budget and looks great! A contractor friend recommend Duane's originally, and I wouldn't hesitate. read more

As promised Duane's worked with Shaw Carpet Co. and it was completely replaced with the carpet of our choice. They were on time and professional just like the first time. I would never buy carpet anywhere else and will always buy Shaw because they stand behind their warranty. This kind of customer service is so rare anymore. Truly grateful. And we LOVE the new carpet. Many Thanks read more

They have done an amazing job on all the new flooring at Immanuel Lutheran Church. I am the project manager and thoroughly enjoyed working with all the good folks at Duane's. Their prices are fair and their installation is the best, bar none! Speaking of which, they are always on time, professional, and neat, working hard to get the job done on time or early. We can't recommend them enough! read more

The product of tile and workmanship of the installers are excellent. Beware as a consumer discussing price as the per foot cost does not cover all installation costs. We were told by the company's salesman their pricing of the product covers installation cost but additional labor cost was added to our final bill after we paid the deposit. The sales person also over bid the project by a third of what we needed and the company was not willing to take back the tile or installation fees that were attached to the boxes of unused tile. We were told it would take 2 to 2 1/2 days to install but were also told we were responsible to pay additional fees to cover the installers for 3 full days. read more

If it were possible they would get zero stars. The install looks like terrible, everyday I look at the floor and get more disgusted. they didn't clean up left stains and glue residue. Floor tile not cut in tight under kitchen sink so when you mop the floor water and anything else has place to build up. Installed base board not complete. Invoiced before they completed the project. The installers with the exception of Rick are rude and lazy. read more

Carpets By Duane - Gap where tile doesn't fit correctly - Carpeting Near Me - Riverside, California

Carpets by Duane installed new flooring in our office and we couldn't be happier. Sergio and Pedro were on site, on time, Saturday and Sunday and finished the job to our great satisfaction. They were meticulous and attentive to our furniture, and just all-around nice gentlemen. Thank you very much! read more

WORST CUSTOMER SERVICE EVER!!! Don't waste your time or money! I don't have my carpet installed yet but the service on the phone is TERRIBLE! Seriously TERRIBLE!!! They do not give you a time frame for when the carpets will be installed. You won't find out until the DAY they will be installing the carpet. COME ON! People work during the day and you can't give me a 24 hour frame when you will be coming. You piss people off and you haven't even done the carpet yet ... Geez can you even give the customer a 5 hour time frame. Seriously Carpets by Duane use excel or spend some money on routing your installs so your customers can actually know when your coming. It's 2015 not 1998. Lastly, Monica (girl on the phone) needs more training or an attitude check. I get you possibly pay her minimum wage... but she works on the phone talking with customers wanting YOUR business. First impressions are important so before you give the girl a raise maybe give her a little more training. read more

I am an Interior Designer in Riverside and Duane's is the only place I go to for my clients!!! Love the service, the timely installation, and the great selection. There is never a costly mistake here! It is always an exciting day when I shop at Duane's! Victoria Visions by Victoria read more

This the BEST flooring place!!! Also really great for wall tile! We've used them several times before. One time for linoleum we went to Home Depot just to compare..$1,200 for a 11x12 room of linoleum ( mid grade) Duane $150. Installed out the door and did a fabulous job!! We've used them also for floor tile and wall tile. A shout out to Jen who is SUPER SUPER helpful and on top of her game!! Everyone there is very good! Duanne hires the best and he's the best to do business with! read more

This company is amazing. Everyone was super helpful with giving me advice when installing Luxury Vinyl Flooring. Jennie kept me updated constantly on my products and helped me pick out my flooring. Austin and Rick were very helpful and took my calls and looked at pictures I sent for feedback on how I was placing my flooring. I would recommend this company to anyone who decides to get flooring. Thank you Carpets by Duane and associates. read more

After going to several places to get quotes for flooring in my home, and not getting any help with suggestions or wanting to charge to do an estimate, I went to Carpets by Duane. They were fantastic, very professional, helpful, and excited to help. Reasonably priced and got the job done in half the time they estimated. They were on time and I feel like I have a new home. Thanks for the great work. read more

We had a great experience during our tile flooring purchase. The price is affordable and nice quality. I like the show room which is kid friendly too. It is a family owned business and I felt like they had my best interests in mind. I received great suggestions from Monica and Michelle and my two bathrooms were tiled beautifully. The crew cleaned up after themselves, which is a plus. We used them previously to carpet our house and both experiences have been great. I will certainly be using them again. read more

Carpets By Duane - Excellent work - Carpeting Near Me - Riverside, California

I give Carpets by Duane five stars! Recently we had flood damage and decided to replace all of our carpet. We were having a party and were under the gun to get it done on time. Monica did a great job of finding the carpet for us and also scheduled the installation so it was literally completed the day before the party. Great job, great installers, great carpet. read more

I went to a few places before finally calling this place. We were looking for carpet remnants for a repair. This was one of the few places that actually sold remnants. The woman that helped us (I can't remember her name) was super helpful and we were able to buy a big roll of carpet for cheap. read more

Carpets by Duane offered excellent service throughout the entire process of having our flooring replaced in our whole house. From the first time we went to the show room when Austin helped us choose samples, to Rick coming out for measurements. The office staff, Gabby, Xio and Trinity were all delightful to work with! Keeping us updated on back ordered flooring, and always answering my questions with kindness and patience. Now to the floor install. Adrian was our floor installer and he is hands down the most professional, efficient, kind person I have ever met in this industry. He and his son were friendly and handled any concerns with prompt professionalism. They worked hard and made the whole experience positive! Adrian went above and beyond to make our home look beautiful and we are thrilled with the outcome. We had over 3500 sq feet of LVP installed and it turned out better than we could've expected. Adrian truly made us feel like he was taking care of family when he was working in our home. I feel the entire Carpets by Duane's team makes the customer feel valued and well cared for. I highly recommend them for all your flooring needs! read more

Excellent from start to finish. The showroom is awesome, with tons of options in every price range. The entire staff is very knowledgeable, we went in looking for one thing but after a short chat with the staff we were warned that with a pool, kids and dogs that option may not be the best. We were steered to Karndean flooring for it's durability and beauty. Duane was very friendly and I loved the family atmosphere there. He truly cares about his customers and staff. The installer was clean and arrived on time to do an A+ job. He would even bring in packages that were delivered to my house! The whole process was quick, from measurements to a completed job was about a month. I would absolutely recommend this company to friends. read more

Jen works the office. She is truly a gem. My project started as a DIY ... but then I had Jen and her amazing crew take care of the remainder. Even though I had dozens of questions, they never seemed bothered. Austin and Rick answered my questions as well. Tip: if you want to install vinyl flooring correctly, just let the folks at Duanes do it. The price for the install is exceedingly reasonable. Onward to the next project !!! read more

Need to have a binding sewn on left over carpet I had put in my house. After calling around a friend told me it was worth the drive to Riverside to go to Duane. She was right. Wonderful, fast friendly affordable service. I will be using them from now on. Thank you read more

The company was subcontracted to do our carpet and vinyl flooring. They also were to doing a friends floors. We both had to wait over a month for an appointment. Later we found out they never order the carpet we chose which pushed everything back even further. We asked for white vinyl flooring , they did not have anything, gave us options that were not white and said we would be delayed even longer if we wanted white! So I went out the next day and purchased white vinyl flooring so they could install on the next appointment. My friend had them cancel twice which delayed the rest of her project and cost her more time and money. How disappointing for us both! read more

Great selection of flooring from carpet, tile, wood and linoleum. Friendly informative staff to help you find exactly what it is that you're looking for. Great prices and quick delivery times. I would highly recommend their business. read more

Recently had (2) Custom rugs made and had a great experience. Lots of variety to choose from and Monica is amazing to work with! She was very upfront and honest with her recommendations and was extremely helpful! Will definitely be recommending to others! read more

Duane and Monica taught me the meaning of fuzzy side up. Thanks guys. Will be back. great customer service.

They did flooring in my home . Duane came up with a custom entry tile pattern for me that just rocks....and its all family owned !!!

The staff is great to work with in the showroom and they also provide excellent service during installation.

We have used Carpets by Duane exclusively since we bought our house. Great options, great people, great work!

I recently stopped in for a estimate for my most recent home project. Going in not knowing where to start or what to ask Monica made sure to answer all my questions and make my carpet replacement project as painless as possible. Monica took her time to help me and I left confident knowing I was paying for great service. Not to mention the installation was clean, quick, and left my room feeling transformed. I definitely recommend Carpets By Duane to everyone!! 5 star service all around. read more