I had been searching for a place to select new flooring for our upstairs bedrooms and bathrooms and saw a billboard for Fair Price Carpets. I stopped in the location and JASON was amazing. He worked with me to find a great fit for what I wanted my home to look like and then the bottom fell out when CHARLES took over. CHARLES told me it would take 2 days to demo and install the tile and one day to remove old carpet and install new carpet. NO PROBLEM we scheduled for the Monday to Wednesday following Thanksgiving. The Monday after Thanksgiving no one showed up. I called the office and emailed and they are closed on Mondays- a whole day off work for me for nothing.
Tuesday morning, no one shows up so I call the office once they finally open, and the lady that answered said "oh! You need to speak with Charles, " When CHARLES gets in he is totally apologetic and says it was his mistake and he will pull the tile guy from another job to get my job started.
The tile man arrives that afternoon and says he hasn't been to lunch yet, he will be back.
Once he finally starts working he tells me he can't work with the carpet people here they will need to be pushed back a day.
The tile man says he needs to cut tile around my shower and it may crack the tile that will remain. He wants me to find extra tile "just in case". I don't have extra tile. I ask CHARLES, via text, because he is not answering when I call but responds by text...why didn't the man that came to do the measurements tell me about the possibility of the tile being cute and broken.
Charles says via text. We've been doing this for 30 years, we know what we are doing.
VERY DISRESPECTFUL! ( I still have the text message on my phone)
Thankfully when the man cut the tile it did not crack and no extra was needed.
The next problem, the tile man says he can't continue to do the tile with the carpet people installing as well.
I call Charles on this, and he doesn't answer my call but texted me and he said: "oh no problem, we'll have the carpet installed the following day". The problem is, we didn't plan for a 4-day job so who will be home during this installation? CHARLES tells me, oh you don't have to be there. YES, I DO NEED TO BE IN MY HOUSE WITH RANDOM WORKERS. At this point, my husband had to take off from work to be home for the installation.
The carpet installers arrive and start moving furniture in the bedrooms (we had moved all the small items from the top of the furniture as instructed) so all they were doing was moving dressers, beds, chairs. CHARLES texts me and says " I HAVE TOO MUCH FURNITURE SO IT'S TAKING THEM A LONG TIME, THEY WON"T BE ABLE TO FINISH THE JOB TODAY"
I got to the installer and ask what is the problem. The man tells me, they don't have enough carpet to finish the job. WHAT!!!!
I CALL CHARLES, and of course, he doesn't answer but texts me. I ask why wasn't enough carpet ordered and tell him that the installer didn't say anything about my furniture. The furniture is the same amount as the day the man came to measure. The problem is they don't have enough carpet.
CHARLES replies and says, WE ARE TRYING TO MAKE THIS RIGHT FOR YOU, TO MAKE YOUR HOME LOOK THE WAY YOU WANT IT, LET US DO OUR JOB, THE CARPET WILL BE IN IN A WEEK.
So I am livid at this point but what can I do.?
Also, the carpet installer left a gap from the carpet to the tile. I ask them to fix it, and they tell me the tile guy didn't cut the tile even and that's why there's a gap. He also says the gap will be larger in the closets because the tile really isn't cut straight there.
I call the office again, but Charles doesn't answer. A woman gets on the phone and tells me she's so sorry for all of the issues and that she will have the tile man come back on Saturday.
More time wasted!!
The tile man comes on Saturday and says the tile is fine, the carpet man should have stretched the carpet more or used a metal transition.
ALOT OF finger-pointing was going on. I told the tile man, I don't know whose fault it is but someone needs to make it right. He says he will go back to the store and tell the carpet people what they need to do to fix the problem.
A week after Charles's text saying the carpet had to be ordered I get a call from a man that said he was the manufacturer of my carpet. CHARLES asked him to call me because they sent my carpet to the wrong place and it would take another week to get the carpet in Riverside.
I wish I was making this stuff up!
I tell the man that I appreciate his call but at this point someone, him or Fair Price Carpets needs to compensate me for all of this inconvenience. He said he would talk to Charles.
SO much more to add, but running out of characters.
Kurt has not responded to my emails or calls. read more