Little bit of trouble rebooking a canceled trip. Great Value did make it right. Looking forward to…read moreour trip.

I have used Great Value Vacations for a few amazing trips. The Northern Lights in Iceland, the…read moreEiffel Tower in Paris as well as the Parthenon in Athens to name a few. They are super easy to use, very helpful if any trouble arise and a great value!!! During one of our trips, a flight was cancelled and they reached out immediately to get us re-booked and told us if we had any costs because of it to use our trip insurance(which we had) would reimburse us and they did! The packages are pretty fantastic! In Iceland we did so many adventures that we may not have booked on our own. They make it so easy to see so much, if you want, or not!!! The cost for our trip was unbelievable for all of the tours, transportation, etc. AMAZING customer service. You would be a fool to not use them!

We booked a Costa Rica trip with Travel by Jen through Travelzoo, and overall we had a wonderful…read moreexperience. Costa Rica itself was absolutely beautiful, and the itinerary included some great destinations like Arenal, Tamarindo, Monteverde, and San José. Once everything was in place, the trip itself was very enjoyable and memorable. We did experience some challenges leading up to and during the trip, particularly with communication and some logistical issues around accommodations and reimbursements. That part of the process was stressful, and communication at times was more difficult than we would have liked. That said, I do want to acknowledge that Cody genuinely tried his best throughout the process, and once Danielle became involved, everything was handled professionally and thoroughly. Danielle ultimately sorted out the reimbursement issue, followed through on what was promised, and helped bring the situation to a fair resolution. We truly appreciated her stepping in and taking the time to resolve things properly. While the communication could have been smoother overall, we're grateful that Travel by Jen stood by their commitment in the end. The rest of our trip went very well, and Costa Rica was an amazing destination. Thank you to Cody and especially Danielle for ensuring the issue was resolved.

These agents don't know what they're talking about and sent us on a nine day trip to Costa Rica…read morewith five days of driving all day long! Our agent, Nick, told us that we needed to drive to see the country, but I explicitly said I didn't want to spend ALL DAY driving. This was the worst vacation we have ever had and it was exhausting trying to get anywhere. Traffic of course is terrible in Costa Rica, but the plan that was laid out for us was also just terrible. This guy didn't know what he was talking about when he booked us and when I tried to change things he was not helpful. I even asked about adding trip Insurance and he said it was too late because we had already booked the airfare. This trip was a disaster all the way around. When we got to Costa Rica we waited three hours for our rental car and ended- up getting nowhere calling Nick, so requested a supervisor at Travel By Jen..who was also unhelpful... first it was suggested that we run out into the street and flag down the rental van when we saw it... Lol! So much more ridiculousness and runaround ensued rather than Travel by Jen/Jet Set Vacations trying to help us! Then it was suggested by this 'supervisor Danielle, after finally getting the rental car and getting on our way, that we just stop and sleep somewhere for the night. I couldn't believe this because there were no motels or hotels along our route to stop at, nor did this 'supervisor' Danielle, offer to take care of our expenses incurred due to our delay at the airport for our car! Suffice it to say she was talking to us like she was our mother and making suggestions to placate my husband and I, but not doing anything to actively help our situation or improve the trip or pay for a motel/hotel, even if we could find one on our first night. We had to travel through mountains and along cliffs and on back roads to get to our first destination about 4 hours further, (after waiting three hours) which was already paid for. Supervisor Danielle was terrible and obviously just full of BS, because she certainly didn't understand what we were encountering, nor did she care. Travel agents are supposed to help you get the trip you want, and if you can't get it, not just book you anyway. This Nick guy we entrusted our travel plans with booked us on a ridiculous trip, driving mostly and seeing very little...we would not have approved of this without knowing the incredible distances we would have to drive; he either didn't know the actual time it would take (doubtful), or lied by omission and said "two hours or so", and I even hesitated at this; then he said we had to live with it because he had already booked everything! Unbelievable! Told us that driving was part of seeing Costa Rica. But I've talked to people who have been there and had a much nicer vacation and didn't drive all day long, got to explore and see the sites. Obviously if all you do is drive you're too exhausted to really see anything. We never even got to see the volcano because we were so exhausted from driving there was no time left. Also, If you want an all-inclusive vacay you don't go to Costa Rica either... it is a place to explore. However, seeing the country in nine days is pretty impossible; you need to divide it in half at least, and see parts within an hour or so drive and perhaps come back to this country. Not spend your entire trip driving all over the place through horrible back roads and into the night when you're wanting to relax. You need to get where you're going so that you can rest up and see the sites the next day. This was just so bad it's hard to explain it all here. We also encountered problems with water at one so-called 4 star resort. We stayed at three places total and they were all less than the stars stated, with actually one 3 star being the nicest, but it didn't have any amenities. We supposedly were staying at two 4 star resorts and one 3 star, but they were probably two and three stars. This vacation was so terrible I can't even express it. Never will use this travel agency again! The absolute worst I have ever had the misfortune of using. Probably best to keep reading all these reviews... there are quite a lot of bad ones and I'm sure the three star rating is going to drop pretty soon...they'll probably go out of business eventually; but beware because they could just change their name. I'll never book again with an agency without thoroughly reading reviews and talking to people about their experience. In reading the reviews here I noticed that the responses from Travel by Jen to the bad reviews sound very snotty and full of excuses from the agency itself. Don't let them fool you... They are masters at manipulating you into a trip and selling you on something that isn't of the value you pay for, whether you're booking a five star or a three star vacation it appears you don't get what you pay for here. This agency needs to look in the mirror and do an overhaul of their attitude and their services!

I called and a rude lady answered the phone saying "who is this?" I said my name and mentioned that…read moreit's my first time using a travel agent and asked if she could explain how it works. She said that the agent will be in tomorrow from 11am to 1 and to call back. I said ok but before I do that can you please explain how it works in general. She said "ugh I can't talk right now." Not welcoming, or helpful. She could have been polite and asked to put me on hold or something but yea safe to say I'm not calling back.

Yurek Majcherczyk from Classic Travel is an expert in his field who plans group trips from Poland…read moreto Peru and around the World. I have booked 4 private tours with this company and found their services to be excellent. Margaret Majcherczyk arranged my trips to Spain, Morocco, Egypt and most recently a safari to East Africa. Classic Travel offers great services to their clients and they never disappoint.

There are a lot of restaurants and some coffee shops around if you want to kill time waiting for…read moreyour train & the waiting room isn't open. During the week there is a tiny shop open in the waiting room where you can get the newspapers, chips, candy. There are bathrooms as well. You can get the N15 or N16 busses at this station as well. There is no indoor waiting area up on the platform, so if weather isn't good I would stay downstairs (as long as the waiting area is open) until the train comes.

Small but nice station to wait for the train either into Queens or the city or deeper onto Long…read moreIsland. My first using this station as I don't frequent this area much. As with most LIRR stations, nice indoor waiting area with a screen telling you when the next trains are and which track. There are also ticket machines here as well as a ticket booth where you can speak to someone if needed. They are only open business hours though I assume. There are also restrooms here as well. There's also an indoor waiting area on the track platform as well.

Sooo thankul for Courtney! She has turned my dream into reality with all her expertise, knowledge…read moreand tips for my vacation. I thought it was going to be extremely stressful planning my vacation but Courtney has proven otherwise. She truly takes care of her clients and makes sure they are at ease with all their planning. She went above and beyond and now I know who ill be using to help plan and book all my vacations. Thank you for being the best!

Courtney was extremely friendly and made the whole trip less stressful than i could have imagined…read more She was very considerate and helpful to all our needs. It was more than a pleasure dealing with her. She was available whenever i needed her and answered all my questions right away. I would use her again in a heartbeat. Use Courtney and i am sure you will be as happy as i was and you will never be disappointed. 5 star recommendation.

This is the most disgusting motel or hotel I have ever stayed in and every room they sent me their…read moreis customer in the room .I have stayed at many different hotels/motels and this motel is by far but i never found anyone in the room busting some bitches ass. Room was filthy, Roaches in the bathroom. Hairs on the bedsheets. Paint peeling from ceilings.TV did not work at all. We slept in our clothes at the end of the bed, as we were afraid to sleep on what looked like dirty sheets. So much drug activity going on all night, people peeing in stairwell, homeless people sleeping on sidewalks in front of rooms, emotionally disturbed/drug addict lurking around rooms and vehicles. All this luxury for $200 per night. Washed my face with a towelette from my travel bag in the morning. Too grossed out to shower. DO NOT listen to anyone who is praising this place. They must be getting paid for their compliments. Truly horrible experience.

I have to disagree with Terra here! Yeah, the Sunrise is nothing special from the outside (it used…read moreto be a Clarion or something equally budget-y) but it's been recently renovated and the rooms are actually very nice. Ok, so I'll preface this by saying that I get an airline discount since I am a Flight Attendant. So I've never paid full price, in fact I don't even know what it is. And they don't nickle and dime you to death. This hotel is extremely popular with airline commuters. There are flight attendants and pilots who stay here on a very regular basis - so much so that they know everyone who works at the hotel. I've only stayed at the Sunrise 3 times, but I'd definitely go back again. The hotel staff is very friendly and they treat us well. As said above, the rooms have been renovated. They are very nicely decorated (for a budget hotel) - in warm gold tones. The bathrooms have marble countertops. There is a mini-fridge, coffee maker, and microwave in every room. There is also FREE high speed internet in every room, which to me is huge. The beds are very comfortable - honestly the mattress rivals the heavenly beds at Westins. The hotel is directly across from the train station if you need to get around. There are is shopping nearby (I believe Target, TJ maxx, etc.) and a grocery store all within walking distance. I've gotten chinese and italian delivered. They offer a typical budget hotel free breakfast in the mornings. There is a free shuttle service from JFK every 30 minutes. I'm not sure about LGA, you'd have to call them and ask. They will also take you to a gym (I believe it's a Bally's) at no charge. So this hotel has everything that airline commuters want, and we stay in alot of hotels - clean rooms, comfortable beds, food nearby, friendly staff, near the airport, and a reasonable price.

Bought a voucher for Regal Limousine from Living Social for my bachelorette party. It was a great…read moredeal. I called right away and their phones were flooded (understandably) because of the Living Social deal. Booked the limo for three days out (called on Thursday for use early Sunday morning - 1:30am). When I finally got through, they were very accommodating. Keath was great to work with. I got a call randomly the night of my bachelorette party from someone asking if I wouldn't mind if they changed the time. I flipped out a bit and they backed off. I had made the reservation and did nto want to use it another night or at another time. Anyway, they were understanding. John our driver was excellent. Limo was clean. He helped us get in to and out of the limo. The only downside was that there were only two sodas in the limo. We had just left a club and water bottles would have been really nice at that point, but it wasn't something they advertised so I can't hold it against them. All in all, a good experience.

Regal Limousine... what an ironic name. There was nothing 'regal' about the limo for my wedding…read more The driver, Keith, who also is the owner, never pulled the limo up to the door. He double-parked and I had to squeeze some eleven layers of tulle between parked cars. He never offered to move the car so I could avoid rubbing an expensive white dress on the outside of two filthy cars- the parked one, and the Rolls Royce limo hubby had paid for. It rained the night before, so really, all Regal had to do is leave the car out overnight and it would have cleaned itself. Keith spent the drive yammering away on his cell phone while he took the longest route possible to the venue. We drove past... no joking here... minimum five housing projects, and a freaking stable! Yes, a stable! Somewhere in the middle of the ghetto in Brooklyn there is a stable. When the kids from the projects started yelling questions at the driver, he rolled his window down to shout answers back.... really luxurious trip so far, huh? (Later, he tried to charge hubby 'overtime fees', which is probably why he took the long way. I suggested he take the Belt to the Van Wyck. I'm pretty sure the GPS he kept staring at told him the same thing.) So, okay, in the limo, on the way to the wedding... The roof has water damage. Classic cars should still be classy, and not run-down. Otherwise, they aren't "classic", they're just old. I ask if I can have a cigarette. The answer is 'no', but that's about the extent of politeness from the driver, other than him opening/ closing the limo door. I guess classic cars don't have radios, as we rode in silence, punctuated by Keith making sales calls as he drives. I'm pretty sure it's illegal to yammer away on a cell phone. I got to hear all about one client's late flight, which is of course, just what I care about when this guy is taking an eternity to get me to the venue. By the way, after the wedding, hubby told me there was supposed to be a bottle of champagne in the limo. I hadn't thought to ask, and of course, the driver was too busy being inattentive to mention it. Dude, I don't care about your other clients. Having been in customer service, I know you are supposed to treat me like I am your only client--- especially because at the time, I AM. When I ask you not to drive me through the hood, you should listen. The limo is dirty, it's not stocked, it has no radio.... but ultimately, the owner/ driver was the reason this is a one-star review. If you are going to call yourself 'regal', then treat clients like they're royalty... not like we're peasants.

Honestly I don't think I'll come back the cleaning staff rude as hell I stayed for 4 days every…read moremorning these ladies come and bang on your door screaming if you checking out like people come here to relax amongst other things but do your home work from the front desk they should have a list of people who are extending or vice versa you banging down people door randomly screaming you want to get your room clean is crazy as hell and the manage is wild disrespectful

The place was a dump. It did not look or feel clean and everything in there was beat up and looked…read morelike it had been picked out of the garbage. The A/C unit was archaic and so loud it kept us up all night. You could hear the neighbors talking next door and even snoring. The whole place was just shady. The TV remote did not work and the person at the front desk was "too busy" to help us and said he could come to our room at 9:45pm to help us out. We said forget it, since we had been traveling since 4:45am we didn't want him coming that late. We were supposed to stay 4 nights but thankfully we were able to check out the following morning and got a refund for the last 3 nights.