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    Pristine Transport

    1.0 (1 review)

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    4 years ago

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    Empire Auto Transport Services

    Empire Auto Transport Services

    (4 reviews)

    Really solid. These guys carted my little hybrid off and delivered it over 1500 miles away with no…read moreevent. The guy who picked it up was great, too. Talk about trepidatious. I was so nervous about this shipment. I have such a busy job I didn't have time to drive my car halfway across the world. And for good reason. There are a lot of skunks out there. EATS educated me, they didn't talk crap about others, they didn't use phrenetic tactics to get me to commit... it was a good experience. I started to contract with another company, which was nothing short of fraudulent. They were pressuring me, I simply had a gut feeling that they were a mess. I called Empire, after speaking to over 15 companies. They immediately put me at ease with their sincerity and kindness. When you deal with honest people, you feel easy about it. I told the dude to think of me as his little grandmother and to treat me like that. He busted out laughing and said that he really wanted me to be happy and to provide a valuable service. I was and he did. Bottom line: If you want to be worried sick about your car for days on end, use another company. If you want to sign a contract that indemnifies the crap out of your vendor and not you, use another company. If you want to operate like you might have before there was Federal regulation on this industry, use another service. If you want a carefree and positive experience that restores your faith in mankind, use EATS. Thanks EATS.

    Matt took what I was finding to be a very scary process with companies that had terrible reviews…read moreand track records with the BBB and made it so easy. Here are the highlights: 1) He was able to dispatch a truck to me the same day we made initial contact. 2) The truck came the NEXT DAY to pick up the car 3) The car arrived in perfect condition on the EXACT DAY that he said it would be there. 4) There were no surprises with fees. 5) He called to follow up on the day it arrived to make sure everything was ok 6) All drivers are screened 7) All fees are guaranteed in writing Do not call Empire unless you want a GREAT and STRAIGHTFORWARD experience with your auto shipping!

    Knickerbocker Auto Transport - Website generated quote for the vehicle I entered (including VIN-so very specific)

    Knickerbocker Auto Transport

    (60 reviews)

    Upper West Side

    Eric brokered my auto transport and I could not be happier. I had my 2018 Audi A6 transported from…read moreRichmond, VA to Tacoma, WA. The carrier arrived on time and the vehicle arrived safely. Would recommend.

    I would have loved to give Knickerbocker a positive review. Initial calls with Eric were great. He…read morewas super responsive and even though there were some challenges (drove to the middle of nowhere New Jersey to drop my car) it was a reasonable price compared to others. Issues were threefold: - Eric basically represented and used a facility that does its own direct auto transport. When questioned (because they were cheaper) he highlighted his business as better due to a number of factors. None of these ended up coming to fruition. - the Rando he got to transport my car was horrible. Lack of communication or updates. Ended up delivering the car two or three days later than promised (meaning I missed being able to inspect the car). And throughout the process was full of lies regarding arrival time and why he wasn't delivering on time. - car was damaged during transport but because I was out of town for 2 months after the fact and wasn't able to confirm and share this with Eric (because it was delivered late) I had no recourse for costs to fix the damage. - finally, In reviewing his end of year books, Eric got confused about a voided transaction (I had been charged twice initially and there was a void in his books). He assumed that it was me doing it due to my dissatisfaction and charged my credit card again without confirming the issue with me. He left messages while I was in a meeting and then charged my card without confirming. When I called, he apologized for his angry action but for someone who highlights professionalism amongst his traits, I feel this was way out of line. I was going to just leave things as is and not write a review and leave things as they were in August but given the action he took today I felt compelled to warn others.

    Nationwide Transporters Group

    Nationwide Transporters Group

    (3 reviews)

    Midtown East

    I wish there were more stars to give this company!! Very professional and extremely patient. All my…read morequestions and concerns were answered immediately. Aaron Jefferson practically held my hand through the whole process. I know I was a nervous wreck. My car arrived ahead of schedule. I absolutely would recommend over and over. Thank you Kathleen and a million Thank Yous Aaron

    Update: Kathleen was nice enough to give me a call after…read morereading the review and apologized for the bad experience. She offered to refund the $200 extra that I had to pay, which changed my review from 1/5 to 3/5 thanks to the considerate phone call and the refund. Review: I had a very unprofessional experience. The yelp reviews all seemed good and that's why I picked this company, but it was a bad experience that cost me time and money. I spoke with Kathleen who helped me set up the everything smoothly and I was given a "guaranteed quote" to transport my car from Long Island out west. I gave her a 4 day pick up window trying to ensure the pick up happens before I have to take my flight out. She said that sounds good and they would pick it up within that time range. After calls throughout the week, they finally told me one day before my flight (this was the last day of the pickup time range) that I would need to drop off my car to New Jersey (which is a 2-hour drive) and that it would cost $200 more to ship it. At this point, I had no choice but to agree with them. It was absolutely ridiculous to make me do 5-10% of the moving and to then increase the cost by $200 (or roughly 20%). The only positive was getting my car in 7 days, the driver was good.

    Pristine Transport - vehicleshipping - Updated May 2026

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