Absolutely the worse company out there and should be put out of business. They scammed us out of $9k in warranty repairs. They're extremely rude and disrespectful!! Because my wife has given them a bad review they are now attacking my business with bad reviews. They claim to refund people...they don't! Their Google reviews are not legit. Probably purchased to keep their ratings up. So sad that so many people are taken advantage of and nothing is done to put them out of business. read more

SCAM - Avoid this company! I paid in full for a 3-year warranty, and when I sold the car, they were supposed to reimburse me but never did. Every time I call, they just transfer me around and leave me on hold for hours. Stay away! read more

please do not fall for this scam. I have been trying to cancel this service for two weeks now and every time I call they play stupid. They are rude and make it impossible to cancel the service. After a few weeks I had to dispute the charges with my bank and cancel my debit card to prevent future charge. This company is not honest and will never cancel your plan or provide a refund. read more

I wanted to cancel a new policy I had less than thirty days. I had not even received a copy of the policy yet. I also am not the owner of the car for the policy but I was told by Richard whom said that he is the acting manager that I needed proof of a covering warranty policy. I disagreed because that wasn't stated when I bought the policy. He told me to have a blessed day and hung up on me. I thought it very rude and I did have other cars I wanted a warranty for but since this incident I won't do further business with them. Richard was very unprofessional and lost years of my business. read more

Definitely a scam. They use high pressure sales to try and get you to sign up without seeing the coverages. The rep told me "there are no non covered items except normal wear and tear" I've worked in shops and can guarantee that isn't true. I asked for a list of covered items and they said it would come in a packet once I signed up and paid for the first month. I told the rep I was going to shop around and he kept lowering the rate to get me to sign up. I held firm with shopping around and then he hung up on me. Buyer beware. read more

SCAM! FRAUD! Do not do business with this company. My lawyer advised me that Empire Auto is illegally selling auto warranty policies in California. The salesperson "Eric" sold us a bumper-to-bumper warranty, but it is anything but. When we called, we got "Eric" who claimed he was "Bradley" the supervisor, and then later he pretended to be "Richard" -- all the same guy. When we threatened to cancel, he became "Sean" and threatened to repossess our cars and call the police on us. They charged my credit card $1140. My lawyer is seeking recovery on our behalf. He is also filing a complaint with California Department of Insurance because they are illegally selling warranties in California. https://www.insurance.ca.gov/0400-news/0100-press-releases/2022/release003-2022.cfm read more

I signed up with empire about 8 months ago. I was very skeptical at first because ive seen bad reviews about warranty companies but i just had my transmission go out on my acura mdx. the cvt transmissions are terrible but empire helped get it fixed. I was only without my car for 4 days and they reimbursed me for the rental I got. I am def glad that i took the leap and trusted them otherwise idk what i wouldve done. THANK YOU EMPIRE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

Please please don't waste your time or money with these people when I called on 1/13/25 the man I talked to lie about everything when I tried calling back they not trying understand what I'm trying to explain to them he told me I was covered for a 100% on my will lied about that I ask him over an over are u sure I'm covered for 100% he said yes please do not waste your time with them at all also they don't care on how u feel about nothing I will never in life called them again for none of my cars so please don't give them your money I went to the shop an the guy from empire lied on the phone to the shop so be careful I wish someone would have told me not to deal with them read more

They lied about what services were covered, now, im without my truck and out of the money I paid for warranty that barely exist. I called asking for the conversation to be listened to on what I was sold because what the rep told me and what I got are not the same. I basically got called a liar and still have yet to get a solution. Do not trust this company read more

I will not use these people again. They were supposed to take payment on the 19th of every month. Decided to take it out a week earlier. Got charged over draft fee. Then when I canceled a week inadvance to my payment they hurried and took another payment while I was on the phone canceling my protection. Which caused another 28 dollar fee. Which is fraud! They wont wvwn give me the money back. I took authorization away from them and they still did it. Rude and disrespectful! I wouldn't recommend to anyone! Scam artist. Trust me when I say go somewhere else. Don't use this place. read more

If I could! I would rate Empire Auto protect a zero they dont even deserve a 1 star. They are liars they don't explain everything to you when you're are getting contract with them and when you try to cancel they decide to pull out two payments for one month. Yes they charge two payments in 1 month honestly who does that? Let me explain who scammer that all they are trying to do is steal your money. I didn't even use their services ones, so this should tell you, these people are desperate for your money! So just be careful. read more

I have tried over the past few weeks to transfer my protect plan to another vehicle Every time I speak with someone I get a different answer. First person said no problem we can do that but never took my vehicle info. Next person said no problem should be there by the first of the month. Next person said its on the way. Finally I called back again and spoke with person who apparently transferred me to supervisor which in fact after rude comments were made he said he was the owner. He said I was transferred because I was rude in fact not the truth I tried to explain what I needed and he was extremely rude and used unneeded profanity to me. Located in Dover, DE I should of known to always do my homework first after I read other peoples reviews I'm sorry I made the purchase. Too bad there's not negative star he would definately gotten it read more

great service got my engine replaced within hours highly recommend to anyone looking to protect themselves and there pockets! thanks Jeff! read more

DO NOT get a policy from this company. The sales reps lie. They will tell you all repairs, except wear and tear are fully covered with no, out of pocket cost to you. This company only pays $500.00. Not worth $99 a month. You can't go after them because when you finally get a copy of the policy, it is written in the small print from CT Auto, not Empire Protect. I won't call the company a scam, but they are really close. If you do decide to go with the company beware of the bait and switch. Gary Hudson read more

i've been paying 100$ per month to this warranty service & i just got scammed. my car broke down the other day and empire auto protection , who sold me my warranty as a fully covered warranty on all parts and repairs from any are certified shop. when the lady from the shop called my assigned worker to handle my claim he told her i did not have any coverage to fix my car , only the bare minimum that would pay only 200$ but even still my claim was denied because i did not qualify. this company y is a total scam, they have people lying about their company and what you are covered for. do not use this business for any srfvices whatso ever, they do not approve ant claims filed by their customers and make you feel like an idiot in the meanwhile. they are lucky they are located out of state because i would be at their office rt now with theor staff and msnagement cut me a check for my repairs and my 600$ ive gotten scammed out of . people like thede make me sick and karma will deal with them severly and swiftly read more

UPDATE: VIDEO OF ZACH THREATENING ME IS POSTED Update 7/23 - Zachary has read the review and called me off a his private number stating he is the owner and threatened me. He told me he voided my refund meaning he cancelled my refund. After I was repeatedly asking for a receipt in my previous phone call he threatened me off the private number and told me if I remove this review, he will give me the receipt of the refund and that he just did not want to do it before because he doesn't want to waste his time. I asked him repeatedly if he is threatening me, and he replied "yes" I told him he treated me like crap in the previous phone call and he replied "yes I did because ..." he threatened me that if I don't remove this review, he's not going to give me a refund and continue my account. he stated to try to dispute this with the bank but he will make sure I do not get my money back. This company stole from me. I had purchased the warranty and literally canceled it the next day during the 30 day waiting period. at this point this company just stole my money and is trying to make sure I don't get it back. I received no services from them. For a person to call me separately and personally try to steal is complete psychotic. I am shocked he admitted he was threatening me. because of this "owner" who is really just a manager caused me to close my bank account due to fraud. Make sure not to talk to Zack he has personal impulse issues. DO NOT BUY WARRANTY WITH THIS COMPANY. they are very kind to you when it comes to signing up, but if you need any help, they will treat you like garbage. 7/15/2024 prior to purchasing a vehicle I purchased the warranty paying $87 I was told I can get a refund if I end up not getting the vehicle. My brotherinlaw bought the vehicle himself purchasing his own warranty. Since I put his name on the warranty he had to be the once to cancel though I am the one who signed up and paid. The company continued to call me a liar because I "lied" about not purchasing the vehicle since in their records bother inlaw did. I did not purchase it myself as planned it was not mine, so I asked for a refund. They would not send me a refund confirmation and told me it would be 4-7 business days. I spoke to my bank and my bank takes 2-4 business days and they let me know there is no refund being processed from this company. I called back 7/22 and I spoke to Zach he let me know it is 7- 10 days. I was trying to ask him questions and he repeatedly told me since I was a liar and no longer a customer he would not speak to me. He stated I called 7 times last week so he will not help me. I only spoke to someone twice last week, for the refund and a follow up. (So twice) Repeatedly he would hang up on me. He threatened me, telling me he would just keep me on hold and not answer anymore since I was no longer a customer. I continually asked if I could just speak to somebody else even if he doesn't want to help me. I just had some questions He repeatedly told me no and continued to hang up on me after Interrupting me . I called Hoping to talk to someone else but now Zach Was the only one answering my calls and he threatened to just Keep me on hold if I keep calling. At this point, I was in tears for being treated like complete crap. I asked even if they were not Manager if I can speak to someone else. Zach just continued to treat me like complete garbage telling I cannot speak to anybody. That is no way to treat a human being. I still have not received refund and the bank continues to let me know there is no refund being processed from this company. read more

Was looking for a extended warranty program and called empire auto protect. Spoke to a gentleman late in the day and he gave me the rundown and wanted to know if I was ready to purchase a contract that came with a free year. I informed him that I would discuss it with my wife and would get back to him. He was finishing his day and said another sales representative would be able to help me. Called back and spoke to a lady that said I would get two years free after paying for two years. Should have been a red flag, but I agreed to a contract at $119.00 a month with the knowledge that I could cancel within the first thirty days with full refund. After more research I determined that this was indeed a shady business. Called to cancel before the thirty days and was transferred to a really foul person who was rude and telling me that I didn't have a good enough reason to cancel, so realizing that I was out $119.00 , I blocked the payment method so I wouldn't be taken to the cleaners. I found that not only the lie about the free years but was told that it had a thirty day waiting period before a claim but was ignorant of the one thousand miles that needed to be driven before filing a claim. LIVE AND LEARN !!! read more

I purchased an Empire Auto Protect extended warranty that they're now calling a "Service Program" in 11/2022. In September my car started starting and shutting off and wouldnt stay running. I called a tow truck =- it was towed to 3 different repair shops. Ask my 3 different repair shops what they think of Empire Protect. They are the WORST company I've personally ever been scammed by. If you read the Better Business Bureau reports you will see the pattern. Take your money and avoid you when you need to use their "protection" My car was in the shop a total of 3 months. All of the mechanics and dealers finally wiped their hands of dealing with them. They're like children. So unprofessional... IF ANYONE IS INTERESTED IN JOINING ME TO FILE A CLASS ACTION ON EMPIRE AUTO PROTECT- PLEASE NOTE BELOW. I AM DEFINITELY GOING FORWARD WITH A LAWSUIT. THEY SHOULD NOT BE GETTING AWAY WITH AVOIDING WHAT THEY DO FOR A LIVING... !! RUN DONT WALK FROM THIS COMPANY!! read more

At time of purchase was told if cancelled within 1st 30 days full refund . I cancelled within my 30 day window even sent a cancelation letter dated as such. REFUND WAS NEVER GIVEN. on top of not getting the refund I was charged again the flowing month. I called in multiple times to get some answers to what is going on and was given nothing but the run around and sarcasm from their CS reps. Some people would say my acct is closed others would say it's still.open could never get an actual answer .. they will tell you the person you need to talk to is ok lunch and nobody else can help then when you call back after lunch break they hang up once they know it's you. BUT THE CHERRY ON TOP IS THEM CHARGING MY CARD AGAIN I DISPUTE THE CHARGE WITH MY BANK SINCE I HAD CANCELLED MONTHS AGO AND THEY SEND ME TO COLLECTIOMS OVER A CHARGE THEY FRAUDULENTLY PROCESSED. THEY ARE SO SHADY EVEN AFTER THAT I STILL GET TEXT MESSAGES SAYUNG MY PAYMENT WAS DENIED PLEASE MAKE PAYMENT.. RUN FROM THIS COMPANY DO NOT EAL THEY ARE NOTHING BUT LIES ANDSCAN they go thru my dealers choice another part of the scam. AVOID AT ALL COSTS read more

Do not even inquire on website. They will call and call even after you have asked them to stop. Most of it is AI and NOT a real person. When I finally reached someone, they were awful and said "your wish is my command" and hung up. Stay away. read more

Be aware they're very rude and nasty after you have purchased a warranty I called a few months ago to advise them I didn't purchase the vehicle and I needed my refund back I was told it would be canceled don't worry about it and my refund will be processed last night they tried to charge my card again,I called today and was told I was lying about calling to cancel very disgusting and unprofessional behavior and refused to give me my refund this business is operated by thugs don't waste your money read more

I would never get them again, cx service agents are so rude its mind blowing that they still have a job. i called to cancel my policy within my 30 days and the manager told me it was cancelled but it never was. called back when I realized it wasn't cancelled and no manager was available to speak to me at the time. when I called again, I had ANOTHER rude worker named Richard who is a manager and he said he was going to hang up on me because I didnt want to tell him why I wanted to cancel (keep in mind I already discussed this last time when I originally cancelled the plan) he then over talked me the entire time so I couldnt even explain and when he originally answered the phone he never stated his name and when I asked for his name he was very short and rude. when I asked for the legal depts number (incase my refund isn't received) he refused to provide it to me. I will NEVER recommend this company to anyone! Go with another warranty company that respects their customers before you go with them. and before anyone asks, I was never rude to them until they were rude to me and I even told them how unprofessional they were. I didn't raise my voice until I was cut off multiple times and was told that I would be hung up on because I didn't want to provide my reason for cancellation. i even tried keeping my cool and asked for the legal dept and was denied and that's when I got upset because no way this is how they run their company. read more

This place is NOT legit. The bad reviews from others are true! They robbed me for 3 months, and I'm left with my car stuck in the shop and a $200 bill because of this "company". Further research indicates they don't have the funds to take care of client claims. Google their address, and Google the building that shows up, and you be the judge. They're not BBB accredited either. Please save your time and money. DON'T sign up with this "company"! They took money out my account for 3 months and told the mechanic shop I self terminated my policy on January 21st which was a lie. December 29th, 2023 is when I signed up. January 21st, 2024 they cancelled my policy and charged me for the policy on the 26th of January, 2024, and been doing so every month on the 26th until now which is April 1st (Which they attempted to take money out my account just this morning mind you), but I told them to cancel my policy immediately today on April 1st, 2024 because they've screwed me amongst others. They even have a made up reason as to why money is being taken from your account not even 30 days after the first payment. The owner told me about the "company's" personal business concerning his employees & other clients (VERY, VERY UNETHICAL BUSINESS PRACTICE). The Staff member said his name is Jay, started yelling at me. The owner said he created the system, and started arguing with me while telling me about the "company's" business. I have all this recorded just like they "Claim" they do. Of course they're going to respond to this saying "I didn't pay" like they're doing with every complaint about them. IT'S A LIE! Go across multiple platforms, and you'll see the same complaints with this "company". Please do your extensive research on ANY company before signing up with them. Had I taken that approach with EMPIRE AUTO PROTECT I never would've signed up with them. They were sketchy from the start, but I dealt with them anyhow. That was my UTTER MISTAKE. They had me living in Reno Nevada at an address I've never stayed at, and don't even understand how they even got that address, when they sent the first piece of mail to my REAL address in California. They've sent an email saying they'll send me my money back once I told them to cancel me completely out of their system, but the funny thing to me is according to them I didn't pay them, soooo exactly what money I'm getting back? Looking at other complaints about people getting their money back is the same also. They've been lied to again by this "company". No money is coming back! The level of incompetency I experienced with this "company" is unbelievable. Once everything comes out in the wash, and it's time to utilize them for what they're taking money out of your account for you realize just how deep the scam & incompetency runs. Hopefully this will save someone else from losing time and money, and having their car stuck at a shop because of fraudulent business practices by this "company". I've even tried to find the "company's" staff names, and you can't even find them on their makeshift website. The ONLY reason they get 1 star is because I HAVE TO, or I can't publish this (hopefully useful to others) review! read more

I've been using empire auto protect for several months now and I'm so impressed with their service! When my car had a electrical issue they handled the claim fast and efficiently theire customer support is top notch, very understanding i feel more confident knowing that I am covered with them. I'll definitely renew when my plan expires!! read more

If there were a rating lower than one star this company would carry the torch! I purchased an auto warranty (top of the line according to my sales rep) Superior 75, Unlimited Mileage and NO deductible! Came with Towing 24/7 roadside assistance and Car Rental (complimentary), for a used 2020 Toyota supra with a newly installed, factory fresh BMW B58 motor (we paid $15,000 for it!) Shared with the sales rep that the car had a new motor, modifications (exhaust/wheels) and they insured the vehicle without issue. The motor seized this past week, and the claims adjuster DENIED the claim for the "modifications." I phoned to speak with customer service about the claim denial and the fact that: there is NO rental coverage; there is a deductible, it is technically 25% up to $7500 which is the HIGHEST amount of the claim they will pay; and they would 'review the sales call' since all calls are recorded, but wouldn't tell me when they would get back to me regarding the requested refund of 12 months of premium at $155/mo. I was hung up on, I was dismissed as being "hostile" after I was repeatedly put on hold and interrupted and treated rudely. I was frustrated GRANTED but told to "take it down a notch!" What???? Another review stated Empire is " nice during the sale and when you need help they treat you like garbage!" That is precisely what occurred, so I would stay as FAR away from this "extended warranty" company, they take your $ and in return do a song and dance and engage in conversation that is condescending and antagonistic. Richard, the manager actually laughed at me today on the phone, and then told me "god will work things out for me." The prior rep who transferred me into oblivion, when I expressed my frustration told me "i'm a human being you cannot talk to me like this." He kept interrupting me and speaking to me like a 5 year old, which now I see is their communication style/tactic so they can turn you off to pursuing any additional service, that a business model! I tried to explain to the manager, Richard in my conversation today, that I was fraudulently induced into a contract. Richard's response was: What's "inducement" mean and it's not a contract 'it's month to month." Contract Law 101 defines a contract as an "offer/consideration ($$$) and acceptance" which is essential what you get when you engage these sheisters. I will pursue a refund of 12 months at $155/mo when they knew the Supra had modifications...I have emails explaining them. But it's not a contract...WTH? AVOID AVOID AVOID AVOID AVOID read more

I purchased a warranty through you and the representative gave me misleading information nowhere did he say that I would have to drive a vehicle a thousand miles for my warranty to be used the only thing that was told to me was that I had to wait 30 days for the waiting period my period was over and my vehicle started having problems now the coverage I am paying for is being denied I want a peaceful resolution but y'all are not trying to do that so I have no problems with reporting and spreading the word to never use your services cause you're a bunch of liars and don't honor your policies also I was supposed to receive my policy in the mail and still have yet to receive one but they steady asking for the payments. read more

Sales person that sold me the service lied about my coverage. Ive called several times only to be told by someone that said she was a manger that I couldn't get a refund no matter what! I asked for the call to be brought up proving the false sales pretense and she said she had to put in a ticket. This woman was BEYOND rude to me the whole call. Wouldn't even give me her name or any of her employee info. Ive NEVER been treated so badly by a company who lied to me and when I let them know blew it off like it was nothing. I called back and spoke with a guy who told me id never get a refund and that I needed to pay MORE money. He said those were the rules. I said isn't not lying/misleading a customer (unfair business practices) part of your sop as well? He said he didn't know. Then told me "its just the down payment..shouldn't be a big deal..." and wouldnt let me speak to his supervisor. Oh and come to find out-policy doesnt kick in for a month (I knew) but see the maintenance/roadside assistance doesnt kick in for 2 months and certain things the sales guy said would be covered ISNT!!! THIS IS SO WRONG!!! I intend on taking this as high as I can go because this is STEALING!!! DO NOT DO BUSINESS WITH THESE PEOPLE!!! read more

This is a SCAM company if I've ever dealt with one. I am thankful for each and every Yelp review because your experiences helped me in getting my refund. First off, I live in CA and they kept sending me policy booklets to my CA address but the inside said some random address in Colorado. I looked up the address and found that the property was in escrow at the time my policy was written, so it seems they found an empty home to run this scam on. When I brought it to their attention, they refused to speak to me or respond to my emails. So, I kept calling and sent my cancelation request by email and us postal mail. Finally, I spoke with "James" who was very RUDE. He claimed there was a "system glitch" that "put you at the wrong address, but the new policy says your CA address". It doesn't- it says the same Colorado address. Then he said I "missed the cancelation period" which he said was within the first 30 days. When I read from the booklet, he told me it was the old booklet (says you can cancel any time) and that I didn't understand the policy. After much back and forth, he became frustrated with my insisting on a refund and started yelling and cursing at me saying he wasn't going to give me a f*****g dime back, told me to come to his office because he would LOVE to show me in person, threatened to put a lein on my vehicle if I contacted my bank to reverse the charges, said he would make sure I had no coverage and sue the bank, win against the bank. That guy is a piece of work. I honestly think there is only 1 or 2 people working for this company. They use fake names: James, Eric, Richard, Sean, Bradley and Zach to name a few. After doing my part to cancel with them the right way, I called and reported my issue to CITIBANK to see what my options were. It had been close to 90 days, yet CITIBANK gave me a FULL refund, instead of the prorated one I expected. I also have recordings of "James". Maybe they will be useful to someone else trying to get a refund. Again, I appreciate each negative review and the comments because they helped me figure out how to get a refund. I now have a policy with a legitimate company. read more

DO NOT DO BUSINESS WITH THESE PEOPLE. They are liars and cheats. Totally dishonest. Worst decision I ever made was signing up with them. I have been promised a refund for 10 months and finally gave up on them honoring their word. Now it's time for lawyers and court! BEWARE of giving them a penny of your hard earned money! read more

investigating empire auto protect was one of the best decisions I've made for my car. I've had two claims so far and both times everything was handled quickly & efficiently I haven't had to worry about expensive repairs & the customer service has been wonderful i definitely recommend their services to anyone looking for solid vehicle protection! read more

They are all scammer policy the person who sold me it confirmed it was going to cover 100% of repairs and when they submitted a claim stated will only cover 189$ of the claim whitch everything is was told was lies just waisted my money monthly on this company. read more

Absolutely horrible service. Very rude when speaking over the phone. I attempted to cancel my policy for a prorate and they actually amended a document to say I could not cancel. Luckily I kept the original documents. The manger said his name was Nacho Barbecue (118964). I don't recommend this company to anyone! I reported them to the Better Business Bureau and will be seeking legal actions for breech of contract and altering a contract. Their reviews are horrible and make sure to read their Facebook comments. read more

I had a 30 day initial cancelation policy. Once I received their booklet I read though it and wasn't happy with the things they didn't cover. I call to cancel and the manger was extremely rude and yelled at me for wanting to cancel. Then insulted me personally because I am in the military and according to him I " have no common sense". I would never do business with a company who yells and personally insults their customers. Stay far away. read more

do not waste your money they dont inform you that once you get coverage they place a lein on your vehicle!! when i found out they dont payout for claims/ pay very little i wanted to cancel and the rep was rude and threatened me. when i asked to speak to the manager he told me he was the manager, i called back only to have another rep pretend to be a manager and not ever transfer me. this company will tell you everything great to get you to sign up and then you get treated like trash! read more

This is the worst warranty company you guys can get ...this people threaten me the if i cancel they will repossess my car thanks got i got everything recorded which i getting a lawyer for this case not only that the manager was so rude to me and doesn't want to cancel my warranty they even hung up on me. .... am in the 30'days period which i can cancel everything anytime but they asking me for proof of coverage which they will see ny information which am not happy ... this company is ripping off people .... The worst company I ever see horrible customer services horrible ... threatening people to repossess their car if they cancel ... and cursing the worst i don't recommend this companny at all read more

If I could give it a zero I would. I purchased the titanium package 2 years ago. And when I finally had to use it I find out empire is a broker and sold the policy to carguard. Everything they said on the phone was total lies. Carguard has been impossible to work with in every aspect. They wouldn't even approve a new part they approved a used part 3 weeks after the car has been in the shop. And that is only the beginning of the horror. Rent a car BS, pay total invoice BS, I highly recommend you look else where because empire is a total scam. YOU GET WHAT YOU PAY FOR! read more

I bought this on effective day of February 24, 2025 for a 2015 Tesla. They told me it would cover high voltage battery. When I got the agreement they did not have it marked as an EV and it does not cover HV batteries. I called and they were supposed to call back they did not. I called again they said it didn't matter. I called on March 24th (28 days) to cancel and get refunded but they said I could not cancel That department wasn't there at 4pm CT. I called the next morning 3/25 (29 days) "That department isn't in." I called later, "That department is at lunch." I called at 2:45 pm CT and talked to the same person called himself Richard ext 402 and he said He could cancel it but I would not get my money back because I was past 30 days. This is on 3/25 (day 29.) They refused to acknowledge that February only has 28 days. Then he started getting vulgar with me and tried to get me to call him Dick Licker. This company is the biggest scam ever. Do not give them the time of day. read more

This place is an absolute SCAM! I have tried to cancel our policy multiple times. the first time I called, they stated that the customer service department was closed for Cyber Monday (like what?). The next day I called, they tell me that the department is already closed (at 2pm?) okay? my husband called yesterday and he was told they were already closed. Then, I speak with someone finally today and they tell me that in my state that I have to have a policy for 90 days before I can cancel it. He is telling me that I owe them over $400 to cancel this policy when my contract reads that I can cancel at any time. This place is absolutely terrible read more

Complete scam! Pur based warranty April 25th, 2024 for $2200 and truck was totaled on July 12th, 2024. Never had a claim. Contract clearly states under Texas residents to send in documentation for a refund, which we did and they denied a refund and stated they would 'hold' funds to transfer to another vehicle. I want a refund like my contract states. They even lied to BBB of Delaware and stated we had transfered the warranty, which was a lie. Stay away from this company, they are complete scam ! read more

Tried to get car covered. Jason said send vin. I did. He acknowledged receipt. Ive been paying for 2 months and they claim they have no record. I've talked to several unhelpful employees n left numerous messages. They said they'd call me back after they checked status. I have no record of any return call or message. read more