I am a Realtor and have called upon Uptown many times in the past 12 years for their Move In / Move…read moreOut service. This is often called a deep clean and for me is always after the home sellers have moved out or for lease properties between tenants. They completed another of these yesterday and the fridge, oven, dishwasher, blinds, floors, toilets, and all surfaces were all great. I always walk through and check for any dust or missed areas and no problems at all. Also have to mention the house smelled fantastic! Thank You again Brenda and your team.

I hired them to clean up my empty apartment (we live out of town). The cleaning was okay, and they…read morehelped us with the carpet cleaning. The issue is that they left one of my toilets running water. My realtor found out 10 days later, and I received a huge water bill at the end of that period. I communicated with the owner, and they rejected responsibility. I showed two bills prior to the cleaning, and one bill after the cleaning for water consumption comparison, and the owner chose to stay quiet. They are not members of the Better Business Bureau (BBB), so I can't submit a claim. Other businesses that provide the same service are BBB members; hire those. The most expensive cleaning. They need to develop some SOP, so they avoid leaving toilets running water.

I will start by saying the maids are normally great and do a great job. Unfortunately, the business…read moreowner is not. The maids were almost 4 hours late because he overbooked them and didn't communicate. That means my whole day got placed on hold and I only have one day off a week. When I told him this was unprofessional, inconvenient, and poorly communicated, he then turned it around on me and said I have been late in my payments (during hurricane Harvey?!?). Otherwise all payments have been within 24 hrs. And quite frankly, that argument is unrelated- as a business owner if your people are late, call as soon as you know they're going to be late and apologize. Apparently those expectations are too high...

Reading the reviews I have to wonder why all the bad ones for this company are "Not recommended"…read moreand therefore not a part of their star rating system. For that reason I give 1 star even though they probably earned 2 1/2 VERY disappointing service. Sent 3 women which should have been a good thing as we have one of the 3 story Neartown houses. But several things were not dusted, work table in office, one bedside table (of 2), 3 window sills, one side of entertainment center, etc. I caught 2 things and they flipped a rag back over them but cannot catch all of this while they were rushing to leave. I did see they cleaned the master shower only as far as the shortest of the ladies could reach, leaving a foot of obviously dirty shower glass on both sides that have glass, I told the women in charge, only one who spoke English, and she told one of the girls in Spanish. The young lady dashed off while I was paying (Cash only is a red flag Israel) and then came back down so fast and zoomed out the door, that I knew there was no way. When I asked her how that could have been done so quickly she replied, she is really good! And was outside and away herself. The shower had not been touched, nor the spotty faucets in the bathroom, but the previous spotty large faucet in the kitchen was now sparkling! Obvious shower somehow translated to kitchen faucet. the rest of the house was ok but aside from the kitchen faucet nothing was really well cleaned. And I never have found my reading glasses in the nice zip up case that were on my desk that morning.....

Terrible experience! I hired three maids for three hours, and paid extra for deep cleaning-trying…read moreto get the best service. The Manager gave me a price and then showed up the day of the service trying to add extra fees because "the floor was too dusty". They immediately said it wasn't enough time or people and they might not finish, I felt like they were trying to charge as much as they could....so I asked them to clean whatever they could in that time frame. I ended up cleaning the floors and vacuuming myself. Before they left I asked them to at least clean the wood floor in the entrance and they did.... but they stripped the color away!! Our floor guy said they used bleach or some kind of chemical to have done that. I was very polite and understanding and even told her that these accidents happen but she said she would not apologize because it was my fault for not telling her how to clean my wood floors!!! I checked the kitchen since it was the only thing they finished and the top of my fridge was dirty, oven was dirty and cabinets were half way done. I called her to let her know I was unhappy with my experience hoping they would do better next time but all she said was: "I will not apologize and you are wrong for not telling me how to do things around your house" This was the manager!!! I thought they were professionals and knew how to clean wood floors, if not, they could have asked. The ladies were very nice but the service was the worst I've ever had. I do not recommend this company.

My first time using Top Maids and I'm glad that I found them on Groupon with a very good deal. They…read morecame one time and took time making sure my kitchen and bathroom spotless. ( as i told them my main focus would be the two). They didn't seem to rush like other services that I used before and stayed fast two hours mark to complete all the work. I strongly recommend using them. Plus they can be found on Groupon so why not giving them a try?

Currently 37 weeks pregnant and struggling to do anything. I was stressing out over how dirty my…read moreplace was getting but was also too exhausted to vacuum or wipe the countertops. I requested a quote from Naturalcare and got a response immediately. I called for more details and was booked for the next available Saturday on the spot. It was prefect timing for me too since I don't know when the baby will actually come. They've been reminding me through text a couple days before the appointment and even on the appointment day, they texted me that they were on the way. They're very good at communication. I forgot to ask their names, but the workers came in and were very friendly, asking questions like - do I prefer they take their shoes off while working? is there a certain area they should pay attention to? is there anything specific they need to know before they begin? And they were also very friendly about letting my little dachshund run around. For about two hours of cleaning, I can say I am very impressed with their work. My bathtub and toilet were getting a little dirty which was embarrassing but they cleaned it all up and everything looks brand new, white and pearly! They organized my shampoos and conditioners, even wiped down my make up drawers. OH - and they even cleaned out my rice cooker which was seriously the cherry on top! In conclusion, I am extremely satisfied, I am so happy to be sitting in a clean house, and most importantly, it's become a clean environment for when I bring my baby boy home!

We are extremely disappointed with the quality of service we received, especially considering the…read morepremium pricing and the fact that this was booked as a deep cleaning. While we appreciated the cleaner coming back to address some concerns, we continued to notice many missed areas throughout the home. The main kitchen floor still had visible spots and sections that appeared untouched. The recycling in the pull-out bin near the sink was never taken out. Several light fixtures and areas throughout the home were missed, and even small details, such as shoes being moved onto the bench and not returned to where they originally belonged, showed a lack of attention to detail. More concerning was the fact that our half bathroom was completely missed and untouched during the initial cleaning. We expected the team to communicate with us if something had been overlooked rather than leaving without addressing it. A professional deep cleaning company should have a clear checklist, strong communication, and quality control measures in place. We also paid an additional fee specifically for baseboards to be cleaned, and many of them were still untouched. At this point, we are continuously finding more things that were missed despite these services being listed as included in the deep cleaning package. This was our first deep cleaning service, so we had high expectations. Instead of being able to focus on our children and simply maintain the home afterward, I still had to go back and clean myself. My fiancé even expressed that he felt we should have just handled it ourselves. My mother also had to come over to help clean afterward, and we are still discovering things that were overlooked. At this point, we have decided to hire another company to come deep clean the home properly because this did not feel like a true deep cleaning. It felt more like a surface or spot clean despite the services that were advertised as included. The only reason we are giving a 2 out of 5-star rating is because the company did send someone back to touch up some areas and attempted to make things right, but we still continued finding missed baseboards and other overlooked items afterward, and at this point, we no longer feel confident in the level of detail, communication, and reliability we expected from a professional deep cleaning service. If a deep clean is what you desire without micromanaging this company will not be a great fit for you. If you choose this company, please be prepared to follow the cleaners from room to room watching them and having somebody to watch each Cleaner as they clean.

I had 2 couches steam cleaned. They did a great job!!! On time and were neat and professional.read more

I love this washateria and I come every single week. I have never had any issue until today. Fatima…read morewas very very rude and her customer service was very poor. I called to inquire about a cover that I left in one of the dryers and she hung up in my face and would not go check she told me to just come up there with a nasty rude attitude and I did not like it at all. In business customer service is everything and the customer service that I received was horrible nasty and atrocious she is doing horrible for that store and she will be the reason why people quit coming in the business will plunder.

I had my first cleaning today.. I think her name was Kim (so sorry if it's not!) she did great! I…read morehave a big pit Bull & she was able to get all of his dog hair & left my Apt looking brand new. Thank you for great service!

We're very professional and prompt but I was not impressed by the quality of the clean…read more Specifically book a deep clean so they would cover baseboard and they did not. Visible debris left on the floor. I called and they were able to come back and clean the baseboard and redo the floors and said they had a faulty vacuum cleaner (no mention of this before they left the first time). I did end up getting ~$50 back but still ended up spending over ~$300 for a deep clean where the things listed we're not done and I had to micromanage to get thing to an acceptable place.

Donson & his crew gave me a quote on Yelp, we scheduled a cleaning and they came in and did a…read morephenomenal job! This was a brand new service for me & I received a deep cleaning. I can honestly say they did so well! They soaked the oven vents, cleaned baseboards, etc. The customer service was absolutely phenomenal. The communication was continuous. There was one little area that was missed and they sent someone back out just to make sure it was perfect. Trustworthy & timely, I'll definitely book with them again!

Donson and his crew have recently completed a deep clean after requesting a quote request on Yelp…read moreand are now scheduled for a routine clean. We are extremely satisfied with the service provided and the attention to detail.

I needed a professional deep cleaning service for my house!…read more They had my toilet that had a brown stain around sparking white & my bathroom was silver plated was pretty! They had my kitchen stove eyes that had grit from cooking clean and the drip trays looking brand new!! They have a specific cleaner that also cleaned a 10 qt pot that was stained with tea shining like when I bought it! I now have such a clean house that I can enjoy that really hadn't had a deep cleaning in a year!! Thank you for your service

Easy to schedule, showed up on time, Home was very clean upon completion. Very proffesional and…read moreEasy to deal with.