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    Vernon Hills, IL

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    Ravinia Plumbing - This is the 4 inch pipe which was replaced at close to $3,600

    Ravinia Plumbing

    (139 reviews)

    We love Ravinia and will be using them from now on! They've done HVCA and electric work for us so…read morefar. The techs have been excellent and they're committed to making sure your problem gets fixed the day they come out. We were quoted double the price for the work we've had done from another company so the prices are super competitive.

    They used to be an expensive but good-quality outfit; now they're like ABT--repair clients beware!…read more My InstiHot was dripping nonstop. We suffered a Chinese water torture for 5 days until they could get to us. The plumber said the problem was with the tank and I should also get a new filter. They came back a couple days later with a tank and a filter for $843! Guess what? The InstiHot faucet was still dripping! The plumber said it would stop. It's Ravinia, so I assumed I could trust him. I was wrong. It continued dripping as much as before. So, we suffered more Chinese water torture until they could get back 3 days later to install a new faucet. Oh, so I DIDN'T need a tank and a filter, but you just made me pay for one! That's unethical, incompetent, or both. It gets better. Then they charged me $600+ for the new faucet BUT they took out the new water tank and replaced it with one they said "matched" the manufacturer of the faucet. Wow. They could have just put in any tank--maybe even one that cost them nothing. That's also unethical! So, I called and talked to some woman who said the manager was too busy to talk to me and she'd be responsible. She made some excuses and then tried to smooth things over with a small gift certificate. Really? My husband then called and tried to get a manager on the phone. It's a month later, and we are still waiting. Basically, I ended up paying about $1400 for a new InstiHot system. Just unbelievable, when all I apparently needed was the overpriced $600+ faucet. I will be contacting the BBB. Use these scammers at your own risk.

    SBJ Plumbing - Water heater install

    SBJ Plumbing

    (71 reviews)

    I asked SBJ Plumbing to install a vanity sink, drain and water connections. Brad did the install,…read moreand charged $1100 which I thought was high but I paid him right before he left. An hour or so after he left, I ran the water in the vanity sink and there was a noticeable leak. He said he would come back a few days later to take a look. He returned and tightened the connections. I again ran the water after he left, and again there was dripping under the drain so I asked him back again. He came back again and did some more tightening and said it should be ok now. I again ran the water after he left and there was still a drip. I then texted him saying that I would like a refund of $350 of the $1100 he charged because the pipes were still leaking and he had already claimed twice that the problem was fixed when it wasn't. He refused and then tried to gaslight me saying actually there was no leaking. So if you want a plumber who doesn't stand by his work, then this is the guy for you (My response to his comments): For the record, here is the text exchange between Brad and Me (and yes I did say "please consider giving me a refund because I don't want to give you bad reviews"--and that is a reasonable response on my part given that I received service that is below what the average person would expect [i.e. 3 visits by the plumber and the sink trap is still dripping]. (From Craig): Brad, The vanity is still leaking and I can't devote any more time to this project, therefore I am requesting a partial refund of the money you charged me. I think a $350 refund would be reasonable. Craig (From Brad): I disagree, the last 2 times I came over there wasn't even a leak. I have gone beyond being reasonable and in reality I should be paid for 2 service calls. (From Craig): Many would ask for a larger if not full refund under these circumstances. Obviously there was a very noticeable leak after the first visit and a much smaller but still noticeable leak after the next 2 visits. Please reconsider because I don't want to give you bad reviews

    Used SBJ a second time and still highly recommend. Brad gave me a very reasonable price to install…read morea new sump pump and back up. He even suggested a place for me to purchase it on my own. Showed up the next day and had it installed. Honest, easy to deal with, and great communication. Thanks Brad

    Emergency Hvac - hvac - Updated October 2026

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