We have been using Elite HVAC since 2018 for all of our HVAC needs and cannot recommend Juan and…read morehis team highly enough. Juan is truly one of the good guys -- honest, incredibly knowledgeable, punctual and always willing to figure out the best solution rather than simply recommending the easiest or most expensive option. Our home is 120 years old, which comes with plenty of quirks and challenges, and Elite is exceptional at working with older homes. The team has helped us find thoughtful solutions that incorporate great technology and quality products while still making sense for our house. Above all, Juan operates with tremendous integrity. After working with him for nearly eight years, he is someone we completely trust and the first person we call for anything HVAC-related. Highly recommend Elite HVAC!

This review is loooong overdue but I just came across my notes on this fiasco so better late than…read morenever. In May of 2022 I contacted Elite hvac because my AC was not working. The first day (Wed) Frank showed up but he was not able to fix it so he said he could come back the next day. He came back the next day (Thurs) hours after he said he would be there and he still couldn't fix it. He came back a third day (Fri) but he didn't even tell me when he arrived I just knew bc I saw he had set up his ladder and then after awhile I go check on him and he's gone, didn't tell me when he arrived and didn't tell me he was leaving. I called the company and they reached out to see where he was and he said he had left to another job but that he would come back and finish. Later this same day on Friday I get a text saying someone else was going to come the next morning. I had not been informed of this before the text so I was not able to be home as I had plans. Frank then texts me on Saturday saying he has all the parts he needs now and was heading over to fix it. I have no idea what he did that day as I was not home. Then I get a text Saturday night that Frank was going to come on Monday (again I never agreed to this date). So I wasn't there Monday but I know Frank did show up bc when I got home later that day my fuse box was out and he didn't even tell me! Luckily I don't recall my food or anything going bad even tho it was super hot out. That was Monday when the fuse box went out. Then on FRIDAY I get a text from Frank telling me that my AC should be up and running and that oh by the way my breaker tried. DAYS later he lets me know that my breaker tripped. So at this point it had been over 1 week since he started working on my AC and it was still not working. So then Wednesday (2 weeks after the initial appointment) they finally sent a different person, Raul. He got there on time and started everything from the beginning. He fixed it within minutes and even waited awhile to make sure it actually cooled. He also took my payment for the part that Frank had "fixed". I'm convinced I probably didn't even need the part but at this point they had been out there like 6 times so they probably didn't want to back track. Then five days later my AC stopped working again and this time the owner Juan was able to come out the next day and fix it quick. He said it was a loose wire. So all in all it took 3 weeks with Elite to get my AC working again. Glad Raul and Juan were able to fix it promptly the times they did go out instead of Frank but not a great overall experience on my end.

I got a prompt response to my request with a quote for diagnostic, which would be waived if I…read moreproceeded with the repair. They do provide the service requested and gave me a link to make an appointment. We'll see how things go in a couple of days. The repair man, Alex, was prompt and identified the problem - two problems, actually. He was able to get the dryer running again, better than it had been. Reasonable price

Had them come look at an Samsung induction that suddenly stopped working. The error code indicated…read morethat there was something wrong with the control board. No issues with the technician would did spend a bit of time taking the oven apart. He tested the control board and said it was the issue, collected my service fee, then an hour later sent an estimate for more than the price I paid for the oven two years ago. I can look at the part online and they are wanting to charge double, plus $500 for roughly the same labor that they just spent doing for a $65 service fee. So while they were quick to respond and nice enough... I'm still up a creek with less money and more wasted time.

I appreciate the quick responsiveness and the professionalism. They found the issue and repaired it…read morequickly.

I have not moved forward with the repair yet, so I can't speak to the quality of their actual work…read more I also wish YELP offered a neutral rating for situations like this--something that reflected the customer experience without necessarily ranking the quality of the service. PROS: ServiceMax has been communicative, timely, and professionally responsive. Their $250 dispatch/diagnostic fee is comparable to other companies I contacted. They work on high-rise buildings with IEC coils and are willing to provide part numbers, which I appreciated. No complaints about the customer service experience. CONS: The repair pricing is expensive. The $250 diagnostic/dispatch fee does not transfer toward the repair. I was quoted $1,700 to replace a motor costing about $300, including delivery, with an estimated 1-1.5 hours of work. With the dispatch fee, the total would be nearly $1,950. When I questioned the difference, I was told the additional cost includes retrieving the part, traveling downtown, parking, and overhead. I understand that businesses have overhead and are entitled to set their own pricing. However, it puts the burden on the customer to compare prices. The challenge is that "shop around" can mean being without AC while waiting for other companies to diagnose the problem and provide estimates--especially difficult during hot weather. My impression is that larger franchise HVAC companies may fall within a similar general price range, but I would still recommend getting multiple estimates if possible. Ask for parts, labor, travel, and other fees to be clearly itemized so you can make meaningful comparisons. A few suggestions: 1. If you live in a managed building, send the quote to management/your HOA or board. They may have experience with similar repairs or recommend alternatives. 2. Research the actual cost of the parts and compare it with labor and other fees. 3. Ask about discounts, coupons, reduced travel fees, or whether the diagnostic fee can be applied toward the repair. 4. Depending on the repair, another licensed large appliance repair company may offer hourly labor rather than separate travel/part-retrieval charges. Remember Angi's list, Thumbtack, and TaskRabbit--where there are verified, independent contractors. Overall, I have had a positive experience with ServiceMax in terms of communication, responsiveness, and professionalism. I may still hire them. If your system requires a specialized company like ServiceMax and you cannot shop around, I have no reason not to recommend them based on my experience so far. However, because of the price and lack of discounts or credit toward the repair, I feel I need to explore other options first. If I move forward, I will update this review.

Luis is great. Fantastic service and knowledge. Came for appointment right on time, took care of…read moreeverything, no problem. Excellent pricing, friendly service.

Hero Air is great as far as I can tell. I mean it seems like nothing comes cheap but they at least…read moreseem fair. I will copy the review I wrote about ABC, which lead me to hiring Hero Air in the first place to give you the full picture: Update: ABC did show up at 8pm the following night and proceeded to quote me $1,363 to replace some components and $475 to deep clean the condenser coil. I was paying for their VIP service and that is the quote I got. I said no way since I trust them zero. Got Hero Air, who get amazing reviews on Yelp to come out and were there within 2 hours. Turns out I needed a new thermostat, which all in for diagnosing, running out to get the thermostat, and installing for $407. He also recommended a deep cleaning and charged me $150, so for $557 instead of $1,833 which wouldn't have even fixed the problem I am up and running 4 hours after requesting an appointment. So when I said above they hope idiots will let them get away with charging triple, I was not exaggerating. ABC deserves to go out of business. It seems like with their AI reservation system and "fluid" scheduling they probably go bought out by private equity and it seems like they are running themselves into the ground. DO NOT USE THEM FOR ANYTHING!

Jimmy had come out to our house a handful of times. He has always been quick to find the problem,…read moreexplains what is wrong, and fast to come to a solution, Recently, I was having some AC problems, and he noticed something wrong with my furnace that was under warranty (someone else installed my furnace). He definitely could have repaired and charged me, but instead had me get it fixed under warranty, and even came back to check that it was working properly. If you need a guy to call and trust- it's Jimmy!

My heat gave out on what turned out to be the coldest morning of the year so far--not exactly ideal…read moretiming. I called iTemp in a bit of a panic, and Jimmy arrived within 30 minutes. He quickly figured out the issue, sourced a replacement part (covered under warranty), and had everything up and running in under an hour. The whole experience was impressively fast, the service was excellent, and the price was more than fair. I'd absolutely recommend iTemp!

On a recent "emergency" visit we had the good fortune to have Jake be our assigned technician…read more We've had Jake work on our HVAC system before, and on every visit he has been the consummate professional. He is knowledgeable, patient, and thorough. I can enthusiastically recommend, Jake!

I'm leaving this review to share a concerning pattern I've witnessed with Shevetz Heating and…read moreCooling over two visits. On my first visit, I observed behavior from staff that struck me as sexist toward women. On a second visit, my assistant was present to meet with them, and staff were dismissive and rude to her -- they largely refused to engage with her directly. Even more troubling, they reported to our building's front desk that they "thought something weird was going on," which felt like an inappropriate and baseless insinuation with no basis in reality. In my opinion, this reflects a broader pattern of unprofessional and sexist conduct that reflects poorly on how this company treats women, whether customers or staff. I'd caution anyone considering hiring them, especially if you're a woman who will be interacting with their team directly.

Val and his crew are what everyone wants whenever they call a company for help: competent,…read moreknowledgeable, thorough and fair. I trust them and highly recommend them.

Val has handled our HVAC needs a few times this year (A/C maintenance and replacement of the…read moremotor/logic board for furnace), and we plan to continue using Cold Zero for our future needs. Response time is quick and scheduling is easy. Most of all, I don't feel like I have to be on high alert that I'm being overcharged or sold needless services. Val has always been transparent about cost and explains the work he's doing thoroughly.

AC died in the middle of the night. They came out the next morning and said my unit was too old…read morerepair (just over 20 years old), while ripping out something from the power box and seemingly breaking a component in there. They said they could try to do a repair for about $1.3k but that they couldn't guarantee the repair would be effective because of the condenser. They then tried to sell me on their highest end heat-pump for about $24k, which was too much for our needs, since our furnace was also functional. We ended up choosing a basic AC replacement for around $9k. They were able to install the new unit two days later. However, on the day of the install, they saw some surface level rust on the furnace heat exchanger and tried to get me to replace it for an additional $4k. When I said no, they backed off and recommended a CO alarm (which we already have). It felt like I was being heavily taken advantage of because I was in a dire situation. The installation went fine, but my experience of being pressured and hard sold to during the process made it feel like I was being milked for every penny they could get out of me. Take this as a precaution to check your HVAC AC/furnace/heat pump regularly, and get multiple quotes before deciding on work. If you go with this company, they will seemingly do an effective job, but they will try their best to get as much money out of you as possible.

John came by to do my summer HVAC inspection. He was kind, courteous and professional and walked me…read morethrough what he was gonna both before and after. Highly recommend!

Preferred Comfort replaced my air conditioner with a Trane unit back in 2024. It's been running…read moreflawless ever since. Vinny and his crew were great to work with.

Called Preferred for an AC issue. They came on time and communication clearly throughout the…read moreprocess. They recommended a part change rather than pushing for more services, which shows they want to do what's best for the customer. AC issue is fixed. air is blowing nice and cool. Would definitely recommend this group!!

We decided to go with TRG after getting a few quotes for AC ( unico system) because we felt that…read morethey would provide the overall best strategy for the house in conjunction with safety and dust precautions they take. The team at TRG was easy to work with and available to answer any questions throughout the whole process. I feel positive about having Will and his team help us navigate our cooling and heat maintenance as well.

Seem to be a lot of 5 star reviews.....if you can get them. I made an appointment for an estimate…read morefor 2 new furnaces & 2 air conditioners. I'm rather close to the Skokie office. They no showed for the appointment. Called later on & apologized and asked to reschedule. Sure. Will came out & seemed competent. Said he'd be in touch with an estimate. It's been 2 MONTHS now. Crickets. Another company took the job & work was fabulous. This company is way too disorganized unfortunately.