I appreciate the quick responsiveness and the professionalism. They found the issue and repaired it quickly.

Great and quick experience with Service Max. I filed with Yelp for electrical quotes for an issue with our garage. The most important issue for me was getting someone to review the situation quickly as we are hosting a Thanksgiving meal several days ahead of Thanksgiving. A representative for Service Max came out to our house as requested. The assessed and fixed the issue in our garage. We have electricity in our garage again! We are happy with the fee for the service that was provided. Thank you Service Max! read more

I hired ServiceMax to repair a leak in my fan and coil HVAC unit. They showed up as scheduled, provided a 100% accurate quote, and I was able to schedule the work to be done at a convenient time. The service technician who performed the repair was very nice, neat, clean, considerate and warned me about the odor issue since he had to do some welding. He was very polite to my building maintenance superintendent and thanked him for having prepped and drained the water lines correctly. He uninstalled and reinstalled my smoke detector so the fumes from the welding would not set it off. He waited until the Super returned to test the repair and ensure that hot water was flowing again correctly. The process was easy and the price was more reasonable than any other quotes I obtained. The office manager Sandy was also very nice and easy to work with. Payment can be made easily online. I would hire this company again if I needed HVAC service. Thanks! read more

Mike came out for an estimate and ended up doing the work on the spot! Very happy with the service, highly recommended! read more

ServiceMax - Disconnected an old wire that ran to the garage. - Heating & Air Conditioning/HVAC Near Me - Skokie, Illinois

We hired ServiceMax 4 months ago to replace both zones of aged HVAC gear in our home. It was important to us to cut our carbon footprint and have a reliable system, so we asked seven companies to quote us a hybrid (gas + electric heat pump) system with quality equipment. ServiceMax wasn't the cheapest company, but they were the cheapest company we felt confident in. All the ServiceMax people were nice and easy to work with. They respected our home, communicated well, and cleaned up after themselves carefully. I really like the job they did harmonizing the equipment with our Victorian home. Without me asking, they even picked a brown line set cover to match the color of our downspout extension. read more

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I gave it 4 stars, as the price seemed higher than the competition! And so, I liked everything!) read more

So, I reviewed this service too soon. If I could remove the first review, I would. I have a problem with the second service call. They will not comeback to make good on it. I will try to have someone come to redo it. They also had sent a quote for other services that I had asked for. But, they did not itemize the $6000 total. I told them that I would add another review. He claimed that I was bullying, and, disparaging them. Enough said. I am the client. read more

Great service, responsive and knowledgeable. The technicians are polite, skilled, and quick workers. Definitely recommend for any hearing, cooling or plumbing issues. read more

Thank you! Fantastic work and very professional. Had some additional outlets installed in my pantry, servicemax was great to work with. Certainly my will be using them again in the future. read more

Dave is number one!! Best guys in the business. Super professional and punctual. My ac unit was in a ceiling crawl space he still serviced it. read more

This rating is just based on how good they are at keeping their word and being on time for appointment. I cannot rate their work because I did not have a chance to work with them. Jose scheduled a free estimate for me for a project that is going to cost around $2,000+. Gave me a time frame of 8-12pm (I already received estimates from three other companies and each one gave me an exact time, not a 4-hour window). Long story short ServiceMax was a no show for the appointment. In case you are wondering the other three companies are Penco Electric, A-Phase Electric, and 123Voltage. Since ServiceMax did not show up, I have some time to write this review. The appointment was for today. read more

After installing an outdoor outlet just for Christmas lights , the price negotiated prior to the work suddenly did not include patching up the drywall defects in my walls once the work was done. Basically adding cost by piecemealing a little at a time. The surgery didn't include closing you back up after they took out the appendix. read more

My company needed electrician services to remove wiring from a large commercial office. I don't know anything about electric work and they made the process easy. They were very responsive and quick. Job was done from estimate to completion in a week. My boss had been trying to get it done for months, she will be happy to say the least. Thank you to those that helped. read more

Service Max(7855 Grosspoint Rd SteA3, Skokie,IL) is an unreliable company trying to use the pandemic as an excuse for sloppy business practices and mismanagement. On three different occasions I have had someone from their office call on the morning of the appointment to reschedule. These are not new appointments. This is an over scheduling issue that management should be able to address and correct. Only schedule work for which you have enough employees to complete. I have had it with Service Max. I am also writing a letter to the Better Business Bureau. read more

Fast and friendly service! Communicated very well and also educated me on my system. Would recommend

I recently moved to the Evanston area. I was very unsure re: how to operate the Nes Pro thermostat that came with my condo unit. I had no clue how to use it to get my a/c working. I have never been good at operating basic mechanical equipment (let alone a device that appeared to me to be waaay out of my league). I am retired, have health issues for which a/c is needed. I made Service Max aware of my issues. The technician and the office support staff went out of their way to help me. I insisted on having what appeared to me to be a tech saavy thermostat removed, and replaced. He brought a few models for to me to consider. Gave great information that I could understand. I selected the one that I felt confident in my ability to operate immediately upon installation. I slept soundly last night. Thanks Service Max. Oh, and he was here and gone in about 30-40 minutes. read more

When my fan blower stopped working a few weeks ago, I called out Freedom to diagnose/fix the issue. After they tried to tell me the best thing to do would be to replace the entire furnace for 1000's of dollars, I decided to get a second opinion. Boy am I glad that I did-AND that I found ServiceMax. Instead of assuming the worst case scenario, the tech was able to fix the issue by replacing a capacitor at a cost of only $187, all in. They were honest, transparent, prompt and professional. They've definitely won me over as a customer and I highly recommend! read more

Very disappointed with this business after seeing such amazing ratings. I recently went under contract on a mixed use commercial space and was under tight inspection period where I needed an estimate for electrical and plumbing work. Seeing the amazing reviews I reached out to ServiceMax and they said no problem I could get an estimate via sending my inspection report to them by the end of the day. That was over 3 days ago and I was forced to find another provider last minute this morning to help me. Very disappointed in the lack of responsiveness after multiple attempts to get a reply or update. read more

With my recent acquisition of Tesla Model 3, I was in a dire need of getting a 220v (50amp) outlet. My circumstances are spectacularly complicated as I live in a condo-building with a common garage, which is probably the most complex of a situation. That said this was no problem for ServiceMax! I've gotten quotes from 5 contractors and while there are cheaper options, let me tell you - you want to get a professional company that is properly bonded and insured and that is comfortable with obtaining the needed permits to get a job like this completed. ServiceMax checked all of that and more: - They showed up on time for both the estimate and the actual job. - Their estimate was delivered the same day they visited me, written out clearly on company's letterhead. - Once I decided to sign them up, their office manager contacted me for payment options (they accept credit card), provided me with Certificate of Insurance, and a permit, all within 1 business day. No follow-up needed on my end, no begging and pleading, no stress. They have just installed a solution with a lock, because I park in a common garage shared with other owners. They completed the entire job in 7 hours with 2 technicians working around the clock. They're currently patching up my dry wall and cleaning up. Can I say I LOVE THESE GUYS?!?! I'm trying to figure out what other electrical work I need just so I can give them more business. read more

I would summarize ServiceMax in a few words - Prompt & courteous, reasonably priced and hassle-free. I needed a new plumber after the one I had been using retired. Very glad I went with ServiceMax. The water shut-off valve for my toilet needed to be replaced because the original part started to leak. I contacted ServiceMax via Yelp and, within minutes, they replied. After a few messages we scheduled a day & time. The plumber arrived on time - and within a very specific period I needed (our building was doing a building-wide water shut-off during a specific time, which presented the opportunity to get the work done without a water shut-off fee). As well, he couldn't have been more professional and expeditious. The work was completed within about 45 minutes. I attached a picture of the new shut-off valve - very clean and solid work. After the work was completed, an auto-generated bill was sent via email with a link. The payment portal was totally hassle-free (I was worried it was going to be a complex web form. It was not). After entering the requested data, a receipt instantly appeared for printing. As well, a receipt was instantly sent via email for saving (which I did). The price was extremely reasonable - and, honestly, about half of what I anticipated paying. Plumbing work can be costly. I would recommend this company with 100% confidence. Should the need arise, I will not hesitate to use their services again. read more

ServiceMax - New water shut-off valve for a toilet. Very nicely installed. - Heating & Air Conditioning/HVAC Near Me - Skokie, Illinois

I have a new condo with dual HVAC systems so I joined the ServiceMax "service" because it was a great deal. A technician came by to check out each one and did a very good job. Cleaned the reusable filter and cleaned the lines. Two weeks later I had a problem with one of the thermostats and called ServiceMax in to check it out. They were able to send a technician in within a few hours and he found the problem right away. First, I was shocked that I could see a technician on the same day. Jenny got that done. If you need a very good HVAC service I highly recommend ServiceMax. Thank you Jenny and Mike for helping me out that day. I'm a ServiceMax client forever. read more

I just had ServiceMax install a full Spacepak system with high efficiency heat pump into my 90+ year old vintage home and couldn't be more happy with the service. First, this was not the easiest installation considering the age of the house, electrical work needed, and old plaster ceilings; however, everything went off without any issue. The crew was on time everyday, worked efficiently, and cleaned-up well everyday. The best part about working with ServiceMax is the owner Mike is involved the whole way from quoting the project, answering my numerous questions, and doing the final inspection. There are a ton of HVAC & electrical companies up here in the Northshore; however, having the owner involved as a normal course of business made my decision easy. Highly recommend ServiceMAx. read more

They were good. Easy to book. Fast follow up on notice about appointment. Kept me in the loop. Good guy. Worked fast when he got here. Understood my issues and solved them. Gave me good advice. read more

I had an emergency at a rental building on a Tuesday night. ServiceMax was out within 30 minutes, fixed the broken pipes and was a lifesaver. Best in the business! read more

After moving into a new (old) home and discovering many issues we called multiple HVAC companies and couldn't be happier we chose Malek. Every person has been kind, promptly responsive and a pleasure to work with. Their prices are fair for a job well done and they've gone above and beyond, even helping with advice on plumbing issues. Sign up for the loyalty program! Recently we had water in our crawl space we thought was coming from the HVAC unit. Not only did they come out within 30mins on a Saturday night, they discovered it was actually a plumbing problem and spent time figuring out where it was coming from and what needed to be done instead of just saying "not the HVAC, sorry" and leaving which would have been fair. To address the bad reviews regarding scheduling- we haven't had a single problem ACTUALLY, recently when I forgot to cancel an appointment only to have them show up they were very understanding. There's a reason they're highly rated. Look no further! read more

You get what you pay for. I had 4hours of work and Jeff did a great job. And at their busiest period, Jose kept in touch to let me know when they could do the jobs I had on my list. Ceiling fan install and the new lights look great. And thank you for fixing a few that were broken. read more

ServiceMax came to fix an issue with our outdoor condo lighting. From start to finish they were great! Highly recommend.

Servicemax is the deal! They were very prompt to attend to my needs and answer questions. They even came on time for the appointment. And most of all, they fixed my issues. They price is very reasonable too! read more

Scheduled an appointment in Mid July for a consultation and estimate to have my HVAC replaced. Sales consultant came and spent significant time in my home evaluating my current system and needs. I actually really like him and he seemed knowledgeable. Waited for 2 weeks and never received an estimate. I called malek to inquire and was told the sales guy knew I wasn't going to do anything until the fall and he was working on an estimate. One month later, still no estimate, no proposal, no phone call. Gee guess my business isn't a priority. Very confusing indeed! read more

We hired Malek to install a ceiling fan with a light in our guest room. When their electrician Peter first came out, he discovered that we did not have the appropriate electrical box to hold the weight of a fan, so it was going to require a trip to HomeDepot to get the necessary parts. There was an added fee ($50) for the trip, but we were grateful that he could go and come back in the same day instead of having to reschedule the appointment and leaving us with a hole in the ceiling. After getting the fan installed, Peter discovered that we were sent the wrong control switch when we bought the fan, so the light feature couldn't be dimmed as it was intended. He was able to offer an immediate solution, but had to go back to HomeDepot for more parts. Not only were we again grateful that he was able to go and comeback in the same day, but we weren't charged an additional fee for the service--they only charge you once, even if they need to make multiple trips for parts! Unfortunately, even after attempting to fix the light feature, it was still not dimming properly. It turned out, that we weren't sent the wrong control switch, we were sent the completely wrong light package for our fan (this was the fault of the online company we purchased the fan from, not Malek). That meant we had to wait for the correct parts to be sent to us and reschedule Malek to come back out to uninstall the wrong light fixture and install the correct one. Malek was able to get us a second appointment quickly and they even sent Peter back out. It was really nice to have the same electrician who knew our exact problem! Once we had the correct parts, the fix was super quick and easy...and we weren't charged any additional fees for the reinstallation!! Technically, Malek's fee for the fan installation ($275) was hirer than a few other places we got quotes from, but the customer service was so great, we felt like we got a good deal and we would absolutely use them again and recommend them to anyone! We also had Peter install a dimmer switch in our master bedroom--that process was entirely problem free. It seemed a bit expense ($150) considering it's a relatively easy DIY project, but the electrical in our house was not done very well and it was just nice to have it all taken care of. Now that we know what a great company Malek is, we will also plan to use them in the future for their heating and cooling services. read more

Unfortunately, this company blew me off three times. 1st didn't respond to message. I then called and made the first appointment , they cancelled right before they we're suppose to arrive, we rescheduled and exact same thing happened again, right before arrival time called and wanted to reschedule. I understand things happen but they just weren't interested in my project. I wish they would have just said no from the get go and not waste my time. read more

We had problems with our brand new dishwasher not working. They were super responsive and fixed our problem. Really appreciated their service and customer service as well. I would highly recommend hiring their services. Everyone was great- Jose, Mike and Sandy. Thanks guys! read more

Superstars! Maintenance and customer support as it is meant to be. These people are polite, prompt, on time, reasonably priced and competent. Even during the intense heat of this summer they refuse to rip off their customers by jacking up prices like their competitors have. I wholheartedly recommend these people. It's hard to find honest and capable business people. When you do, they need to be rewarded with more work. A+++++++++ read more

This is a past due review. Mike, one of the owners, was the one who came. He was so patient and understanding knowing that I had to call for a service at my condo on a weekend, then suddenly learning that our building maintenance did not leave the ceiling door open. Mike was so considerate enough that we just rescheduled for the next day. He was able to fix the issue and was very helpful. He reassured me that he can be reached if I would have any other issues afterwards. Its been 2 weeks already and things are running just fine. I definitely recommend ServiceMax. read more

Made & kept the appointment on time to fix my A/C but they severely overcharged me - only because it was a hot summer day and they were busy. For a job that took only 30 minutes and to replace a part that costs around $150 online - they billed me $850+ So definitely some price gouging going on in their busy days. I'd avoid them. read more

Never showed up for appointment. Never called to tell me. I had to call to find out. Then was days away for new appointment.

HONEST HVAC EXPERTS I highly recommend Malek Heating and Cooling because it provides highly competent, reliable, honest and reasonably priced HVAC service. I have been using them for AC and furnace maintenance and repairs for 5 years, because they show up on time, show you the problem and fix it quickly for the best price. read more

When we turned on our air conditioning for the first time this year during a heat wave, it blew warm air. I looked to Yelp and found Malek Heating & Cooling. They were local and had great reviews. I called them, and they could not get anyone out for 2 more days. We booked an appointment. Mike Malek came out on a day of rain and storms and diagnosed the problem. He worked in the rain and until it was dark to get our AC running. Both he and the office staff were personable and easy to work with. Mike seems to really know what he is doing. The only thing that I found strange was that they charge your credit card for the service when you schedule the appointment, not when they come out and do the work. I can't speak to their prices, as we had to have the work done as soon as possible, and did not get quotes from other companies. Our repair was over a thousand dollars. The bottom line is they do good work, are responsive and easy to work with. read more

I have had consistently good service with Service Max and Malek Heating and Cooling before that. I like being on the scheduled maintenance program, because it's one less thing I have to remember to do. The service men come out when they say they will. Never had a hard time getting an appointment. read more

GROSSLY OVERCHARGED! For a repair of a small house humidifier, (about $130 new one) - replaced two valves and a new filter - I was charged $601 read more