My experience was a nightmare. Highly recommend paying more for another company. The actual movers were very nice and helpful. They also did an amazing job of getting a huge couch out of a tiny studio doorway. The only thing I was disappointed with regarding their work was that they put my headboard face down on a part of the bed frame that had a huge screw sticking out (you can't miss the screw it was very obvious!). Now my headboard is scratched. Fast forward to the nightmare, the owner knew I was on a time crunch. The owner also already knew that one of the mover's car broke down when he got to my place (well before the start time of the move). He also knew that one of his movers may be late because of something else going on. Knowing all that- the owner should have had backup plans in the event that something went wrong. He did NOT. While I'm very appreciative that they took my move kinda last minute (scheduled two days in advance), the owner should have been upfront that taking my move would be hard for them. One of the guy's car broke down again enroute to where my stuff was getting unloaded. The other guy drove back to help him. That's fine- I get it shit happens. What was not cool was that the owner left me and my friend, two females who are not that strong, STRANDED. He literally offered no assistance. We had an incredibly hard time getting the stuff out of the uhaul. What should have taking like 30mins top, took us an hour and a half!!!!!!! Neither of us was dressed for it nor did we have appropriate equipment for it! (It was in the movers car!)!!! He never once offered any kind of help. Not even to say, "let's reschedule for tomorrow. We will pay for your usual,etc." in fact I had to be the one to tell him that he owes me a refund. The guy sounds nice on the phone and he probably is but he is a terrible business owner- or at least has terrible customer service. What if I had been by myself or was elderly or disabled- I would have been screwed. He literally did nothing to help me in that moment . Spend extra money for someone better.
**Update the owner contacted me 1 day later...not the next morning not even immediately after my last texts to him...one day later. Via text not a phone call. No additional conversation of what happened the night before was brought up by him - only regarding where I wanted to partial refund to go to so at least there's that. During the conversation (via text) he had the audacity to tell me that they would have come later that night or the next morning to finish the job but I had already told them we were done moving the stuff out of the uhual. Yes - that's exactly right - we were done because Jake (Jack whatever his name is) NEVER communicated an ETA! I had no idea if I had to wait an additional 30 mins, 1 hour, 3 hours after already waiting 1 1/2 HOURS! In addition, he NEVER offered or asked if they could finish in the morning. When I say he never offered any solutions...I literally mean NEVER. But suddenly the next day he is proposing to finish later that night or next morning......and I guarantee you that he would have left me to pay for another $111 to have a uhual a second day. He is not worth your headache, trust me. read more