My father was a resident at Sunol Creek Memory Care for 7 months prior to his passing. I…read morepreviously wrote a review about the compassionate care he was receiving. The last couple of weeks were extremely hard with him not being capable of doing anything; literally. WOW - the care and compassion and kindness shown to my Dad during this time is truly difficult to express. Every minute I knew he was getting all he needed and all done gently and with kindness. The full staff was also very compassionate to me, his daughter, and my mom/his wife. e day my Dad passed I believe every staff member stopped by his room to say goodbye to him, touch him, hug me and my husband, say kind words about him, etc. It could not have been sweeter! Thank you to all the angels at Sunol Creek Memory Care! True angels.

Our mother recently moved to Sunol Creek Memory Care and we couldn't be more pleased with the…read moreoutstanding care they provide. They have done everything possible to ease her transition to her new home. It is a beautiful and very well-kept home. The staff are highly competent and professional and always very supportive and positive with the residents. Most import to us as family members, the staff treat our mom with respect, dignity and kindness. This is a very special place. James Burton and Laurie Burton Kurtzer

I'm skeptical of these glowing reviews, so I'm writing my own…read more I took my dad to a brunch and learn there. It was impressive. They have a new culinary director which sounds luxurious. The food was delish. Dad didn't love the coffee but he can make his own. :) The staff has been there a long time and the ownership is also long-term which I find stable. There are a lot of pluses, but the icing on the cake was that each of three different residents talked to us in passing, and they were very cheerful and appeared happy. My dad is excited to move in soon, and it's a relief to the rest of the family. We're looking forward to my dad experiencing the Men's club, weekly happy hour, and nightly movies. I'll update my review in about three months.

My father lived in this facility for nine months, during which he fell 13 times, despite my clear…read moreand early disclosure that he had Parkinson's dementia. Rather than revising his care or offering support, the facility ultimately evicted him after his final fall, labeling him a "fall risk"--a fact they had known since day one. They violated legal eviction procedures by failing to give a 30-day notice, and informed me while I was out of the country, leaving my father in the hospital and me scrambling to find a new place for him. The lack of empathy during a vulnerable time was inexcusable. To make matters worse, the facility said the only way they would allow him back was if I paid for a private 24/7 nurse--an expense they knew was unrealistic. This was clearly a tactic to push him out while appearing cooperative on paper. Not sure if Aireen T. is still the director but she is not responsive, professional, caring, or compassionate at all. I had to involve Ombudsman to get responses from her on everything. There are also serious safety and staffing concerns. During a power outage in the heat of summer 2024, the facility had no backup generator. We overheard firefighters asking staff where the generator was, and staff admitted there wasn't one. During this incident a female resident was stuck in the elevator for literally hours on a hot summer day!! It was horrifying. Others, like the woman across from my father's room, were left in the dark yelling "hello, is anybody there?" My family and I went to her to calm her down ourselves as no staff member checked on her or other residents to reassure them during this electricity outage. They are clearly understaffed and many of the caregivers are not certified CNAs, and it shows. Staff routinely defer to residents' refusals for essential care, and hygiene, rather than providing informed, proactive support for those with cognitive conditions. Many times I showed up and I could smell he hadn't showered. When I asked staff why they would say that he refused so they didn't do it. Medication for my father was not consistently dosed at a consistent time which was also a huge problem. My father also experienced racism from two other residents, and when I raised this with the Director Aireen, they brushed it off--blaming the behavior on health issues such as UTI and did nothing to protect or acknowledge the harm done to my father. Aireen and executive management did nothing to soothe our concerns. This facility is not safe, not equipped, and not compassionate. I would not trust them with any loved one under any circumstances.

My daughter and her friends perform music here on a regular basis, so I've visited this facility…read morenumerous times, and I've been pleasantly impressed by the kindness and humanity I've seen displayed there. As an outsider, I've witnessed how attentive and discreet the staff are when caring for the residents, and it's restored my faith in people. As a facility, it tries its best to give the residents a normal life filled with activities and events. The activity coordinator, Ms Julie Bello, does a beautiful job of coordinating events for the facility, making sure that everyone is entertained and occupied. From interacting with the staff, I also understand that many of them had parents who suffered from Alzheimer's, so this work has special meaning to them. My mother has advanced stage Alzheimer's, and I understand how important it is to be patient and understanding with Alzheimer's patients. In my opinion, Carefield is a home with a heart because of its people. They're all kind, amazing folks trying to do what's right for the residents. I hope this place remains the same when I need a place to go myself! Today, May 9th, they celebrated Mother's Day a day early with an MD brunch--a formal event with champagne flutes, live music, and a buffet style lunch for residents and their families. It made the residents feel special even if they didn't have any visitors.

I am so grateful to Eunice, Narcy, and the care team at Carefield. My Dad stayed at Carefield for…read morethe last six months of his life. The Carefield staff was incredibly kind and attentive to him and did a great job communicating with me and the hospice team. He required round the clock care including incontinence, needing to be moved in and out of a wheelchair, and assistance eating. It was a lot. They have daily activities for residents as well as parties on major holidays such as Father's Day where they decorate the facility. One thing that is unique about Carefield Pleasanton is they only have memory care, no assisted living. At most facilities the assisted living area is nicer and roomier, and memory care is tucked in a back corner. Since Carefield Pleasanton is only memory care there is much more room for memory care patients to walk around, including an outdoor courtyard. I'm in the position of having both of my parents requiring memory care. I can honestly say if I end up in the same position I would want to have an experience like he had at Carefield.

Christine at Creating New Hope Senior Living Advisors has been an incredible resource during a very…read moreoverwhelming time for our family. From the moment she answered the phone, she was compassionate, patient, and reassuring. During our very first call she gave me the information and guidance I needed to move forward. Within an hour of speaking with her, several senior living communities were already reaching out to me. Before connecting with Christine, I had called many facilities myself and only received one call back. All we had to do was schedule the appointments. It was clear that Christine has built strong and meaningful relationships with the communities she works with. We ultimately placed our uncle in one of the independent living communities she introduced us to, and the process felt so much more manageable because of her help. She also helps families explore assisted living and skilled nursing options, which makes her an incredible resource no matter what level of care is needed. If you are trying to navigate independent living, assisted living, or skilled nursing options for a loved one, I highly recommend reaching out to Christine at Creating New Hope Senior Living Advisors. Having someone knowledgeable and compassionate guide you through such an uncertain time truly makes a difference. We are very grateful for her support.

Christine was very helpful for my wife and I. We were looking for independent living facilities in…read morethe Livermore area. She was very prompt on picking us up and very organized thru the day. we saw 4 facilities . She was very informative and very willing to help. My wife and I were very fortinuate to have Christine input. Janet and Jerome

Nice place to visit, but I wouldn't want to live there. The facility itself is deceptively nice…read more my Dad lived at EV for 18 days and in that short time, I became overtly aware of the lack of management staff. As soon as he arrived, I began to receive calls of him falling. It was clear that he needed more care than he was getting, even though he was assessed and placed in assisted living with a level 5 care. We were never given a care plan and I witnessed him calling for help multiple times with no one arriving for over 20 minutes. They lost my dad's medication, ran out of diapers and he went to the hospital 3 times while he was at the facility. He required 4 staples in his head and there was blood left on his door for over 24 hours, which I eventually cleaned myself. On the third trip to the ER I told Kaiser staff that under no circumstance was he to be released to EV, it was not a safe environment for him. I tried to reach out to Marissa and her supervisor Lori but again was met with lukewarm responses. Apparently, all staff was at an offsite conference and there was no management on site for over 48 hours. I needed the money back for the so I could place my dad in a safe place, but EV had withdrawn $17k from my dad's account. Needless to say they we're making an already difficult experience excruciating. Please, if you're considering EV for your loved one, think again. I looks nice on the outside, but on the inside it's an unsafe, and they are extremely short staffed.

I would like to mention that Kelsey Gamble the front desk concierge, is a great asset to Emerald…read moreValley. She is accommodating, very helpful and good with solving issues. She works well with the leaders at Emerald Valley, wonderful with us residents and very patient. She's friendly with everyone that comes in, and always smiling and courteous. Most of all, she's personal and confidential. Sincerely, Patricia Surmick Rm 411.

First the good- very beautiful building, nice to visit…read more good food, very nice wait staff and chef in dining room. Pretty grounds, flat and good for walking. quiet location. Very kind front desk staff. The cleaning staff is very good and the maintenace staff are also excellent, The Cons- 1-Rent will increase 7-8% every year to the day. 2-If you pay for showers, your parent may or may not get them, maybe 25-50% of the time. They seem understaffed and do not have a transparent way to keep track, report or let family know 3- the elderly must put their laundry into the hallway for pick up which is difficult given that the doors are very heavy and most residents use walkers and canes. 4- Do not rent and apartment on the 3rd floor unless your parent is able to use stairs, the elevator breaks at least once a year due to water issues and there is only 1 elevator to the 3rd floor so they are stuck up there until it is fixed which sometimes is weeks if they can't use the stairs. 5- Since the corporation of IVY park took over this facility, the most of the staff turns over every 1-2 months. you will not get to know a caregiver, they don't even attempt to introduce you to care givers. The management, nursing, and activity directors change about every 2 months so there is very little accountability. the only staff that has been constant is the waiters, the maintenance crew and the front desk. 6- their "fall and call button" is a one way system (no voice) so the elderly do not know if the call has been received and the response can take up to 2 hours or never, so if your parent is mildly cognitively impaired and does not carry or cannot use a cell phone, it is not a reliably safe system. Unfortunately they have not invested in a better and more updated system. Overall, it's very hard to find good care for the elderly and Ivy Park, despite the high cost is a mixed bag. I'm not sure that any other place is better, but just be aware of what you are getting into before you sign on the dotted line.

I went to see my dear friend that fell due to hydration and neglect ... after she had been in the…read morehospital several days and then returned to her room at Ivy Park . She had been returned on Sat and I went to see her on Sun afternoon. When we got there we found her yelling for help half on half off her bed with a soaking wet brief on the floor and her hospital gown barely on her . We got help and the staff said they did not know she was back!!!! She had not gotten dinner the night before nor breakfast or lunch that day or help changing and was thirsty and the bed was awful wet etc! Complete irresponsibility ! She had been calling for help for a long time she said. If we hadn't gone to visit her who knows when they would have checked on her? That being said Maisha was great once we got her to help us . She got her a meal which was eaten right away! . This place is severely understaffed! We and others waited 10 min to get in from the lobby then had to wait to get let out as there was nobody on the floor to help !! We are friends and keep finding her in bad straights when we go visit!! There are no call buttons so the very least the staff could do is check on ppl like her (who can't get up by themselves ) to make sure they are ok . Terrible !!!!

I would like to put in a complaint on Oakmont assisted living company for Ivy Park assisted living…read morein Pleasanton, for gouging money about medication . Oakmont corporation is trying to get rid of Kaiser pharmaceutical company and have their own contract pharmaceutical company. That are gouging and it won't be for free. I have Kaiser health benefits that the medication is paid for already through my benefits. oakmont corporation hired their own pharmaceutical company. Consensus has your own pricing in bubble wrap that makes it easier for there corporation that they do not trust their employees to handle medication that is given in the bottle. I am just asking that Kaiser Permanente fills all my medication for me. That Oakmont company and Ivy Park. Pleasanton will accept that. Already per month I do pay. which is the Care is $6,270.00 + Rent is 5,930,70= $12,200.70 monthly that's cash. And they want to add more per year $642.00 it's F-en crazy.

Please do not leave your loved ones in this place! This was a total catastrophe. Leaving my poor…read moredefenseless mother-in-law to die! That should never happen. We removed my mother-in-law and now she is flourishing in her new place. Actually eating, talking, and drinking water again. It sickens me that this place couldn't manage that. The staff needs to be educated in caring for the elderly. Oh, and the front desk lady was rude and obnoxious. She spent more time talking to others than opening the doors for anyone.

Zero! If you care about a family member, do not let them…read moreinto this place! they dispense medications but do nothing beyond that. Their residents have absolutely no activities and deteriorate From neglect.

My mother has been a resident here for going on 3 years …read more. the staff is very attentive , the management is professional and caring in just the rught mix. the facilities are very well kept and clean, feeling is more of a college dorm / home environment. (residents ages vary from college mom is 80) meals are prepared on site, dietary needs are monitored and I've been there at meal time .. food looks great smell terrific (mom has mere complained about the food and she has always been a picky eater) if your family member needs the services they provide I would recommend calling and discussing your needs with them.

Our family is deeply grateful for the compassionate care provided by Hope Hospice during my…read moremother-in-law's final stages of life. From the very beginning, the nurses and care team demonstrated an extraordinary level of kindness, professionalism, and respect. They not only ensured her comfort and dignity at every step, but also supported our entire family with empathy and understanding during an incredibly difficult time. Every interaction reflected genuine care and a commitment to making her final days as peaceful as possible. The staff was attentive, responsive, and highly skilled, always taking the time to address our questions and concerns. Their presence brought us reassurance and comfort when we needed it most. We cannot thank Hope Hospice enough for the exceptional care they provided. We wholeheartedly and confidently recommend their services to anyone seeking compassionate, high-quality end-of-life care for a loved one.

Gentle care -- they actually spoke to the patient other hospice interviewers spoke to the family…read moremembers, ignoring the patient sitting in the room-- our loved one passed on after five days with Hope in the manner he was promised--this is from our experience in the winter of 2020. Some of the more current reviews are troubling. I would-today-be hesitant to use them unless I had numerous backup numbers etc and knew their backup pharmacy. Dying is a once in a lifetime experience. There's no room for apologies from a company in THIS industry.