Great Doctor, But Billing Practices & Staff Are a Serious Problem…read more The doctor himself is excellent--but unfortunately the experience is overshadowed by everything else. This office's billing practices are deeply concerning. The doctor is in-network, yet they use two different NPIs: * 1760410625 (given to patients - appears out-of-network) * 1154401941 (used for billing under BASS Medical Group - in-network) This creates confusion about coverage and raises serious questions about how claims are being represented to insurers. They also push a "health data plan" fee that has increased every year--from $135 in 2022 to $287 now--with no clear explanation of what patients are actually receiving. There was no meaningful advance notice of these increases. The doctors are also the owners/founders of the Well Brain platform, which is run out of the lower floor of their Pleasant Hill office--making the mandatory "data plan" fee even more questionable. The biggest issue is the staff. They are consistently rude, abrasive, and poorly managed, and when you question fees or decline to pay, the behavior becomes coercive and hostile. It feels like patients are being pressured rather than cared for. What makes this worse is that many patients rely on pain management and are already struggling financially--this kind of pressure and unclear billing is especially harmful. If you're dealing with this: * Report concerns to Centers for Medicare & Medicaid Services, the Medical Board of California, or the California Department of Managed Health Care * Email BASS Medical Group's Performance Management Team at performanceimprovment@bassmedicalgroup.com -- this was the only thing that stopped the harassment in my case Patients deserve transparency and respect--not conflicting NPIs, surprise fee increases, and pressure tactics. Do not sign anything you are not comfortable with, and get all NPIs, fees, and network status in writing before agreeing to care.

The dr is fantastic. The billing and profit centrer is beyond insane. They expect a membership fee…read moreof 185.00 and when asked what is this for. Answer is for digital records keeping ....wtf. So I had my epidural shot. 800.00 upfront for my deductible. Then kept sending bills and after Paying multiple I called and the billing said ..oh just forget that one. Again wtf. Then 3 months later another bill. They now are asking for 460 from a collection agency. BASS should be reported to better business bureau.

I love the Gwalani family. Doctor Gwalani senior have been my doctor for over 30 yrs and now his…read moreson takes care of my neck and back issues. I have the stimulator in my back and it's the best thing that I could've done. My doctors are wonderful thank you for all your help and keeping me healthy.

Met with the doctor and explained my concerns, was referred to get an X-ray from an outside…read moreprovider. Doctor seemed nice and genuine; X-ray occurred the same day and results were available online and instantly. A follow-up appointment was scheduled for 1 month out for a cortisone shot. Fast forward to today; no follow-up call received about the X-Ray in a month's time frame. 1-1/2hr before the appointment scheduled(1month ago), I receive a cancellation of the appointment today, requesting an MRI that was ordered by the doctor. Unsure why this didn't occur within days of the X-ray a or so month ago? Cannot say this place values people's time, or truly cares about patients pain levels or experiences. Tried to contact patient coordinators after receiving the call, no answer. Decided to arrive for my appointment and asked in-person for details. Only apologies, but no explanation from the actual doctor. Will continue to visit larger medical providers and doctors at Sutter Health or Stanford for health care concerns,truly disappointed.

The Dr told me he doesn't want to see me anymore. According…read moreto the state medical board he should give me 30 days to find a new Dr. Does not respect his patients. He ignores most of your issues, wants you to treat him like a Saint. One of the worst pain doctors I've ever experienced.

Really surprised to see anything less than 5 stars for Dr Mallavaram. Always 2 sides to a story so…read more I would take all the negative reviews with a grain of salt. Dr is patient, kind, has great bed side manner, hears you out and is a great practitioner. Im so glad we found him after having bad experiences with other Pain management Drs in the east bay.

I cannot say enough wonderful things about Dr. DeLaney and the entire team. Dr. DeLaney provided…read moretruly outstanding medical care for my back, and I am so grateful for the expertise, compassion, and attention I received throughout the process. It made a very stressful situation so much easier knowing I was in such capable hands. I especially want to recognize Dani for going so far above and beyond with the billing support. She put in so much extra work behind the scenes, and I truly appreciate all the time, patience, and dedication she and Ginger gave to helping resolve everything. My medical care truly could not have happened without their support, and it has been life-changing for me. A huge thank you as well to Sarah for making sure we were scheduled for the procedure and helping everything come together smoothly and on time. Her help made the entire process seamless. This team truly cares about their patients, and it shows in every interaction. I am beyond thankful for all of their help and highly recommend this office.

I received a call the day before my appointment asking me to review, in detail, the original phone…read moreconversation from when I scheduled my visit. I was told this was necessary because the employee who booked my appointment had been terminated, and there was no documentation in my chart. I clearly explained at that time why I was seeking care and specifically asked the receptionist to verify my insurance eligibility to ensure I could see the physician. When I arrived for my appointment, I was informed that it had been scheduled incorrectly. After waiting approximately 20 minutes, I was told I needed to contact my insurance company to obtain my physical insurance card information. While I was on the phone with my insurance provider, the doctor briefly came to the front desk area. At the time, it appeared to be a casual interaction with staff, but given the circumstances, it seemed possible she had been informed that my insurance information had not been properly collected by the former receptionist. Once I provided the required insurance details, I was finally taken to an exam room by a medical assistant. As I sat down, the staff member commented that the doctor was not friendly and could be rude and abrupt. My blood pressure was taken and measured at 140/103, which is elevated. The assistant stated she would not inform the doctor and would instead retake it because she did not want to "go there" with her. When retaken, I was told it was still high. The staff member asked additional questions and mentioned I would see her again after the doctor completed the examination. However, just two minutes later, she returned to inform me that the doctor had left and would not be seeing me that day. I was asked if I would like to reschedule. Although I remained composed and declined, I left the office in tears, feeling defeated and deeply disappointed. It is difficult to understand how someone seeking medical care could be treated in this manner. I will be contacting patient relations, and I felt it was important to share this experience here as well.

If you see Dr. Landman! He is ok for pain management, just make sure your medication makes it to…read morethe pharmacy before you leave.

Dr Landman is my first and only experience with a pain specialist but with my growing arthritis it…read morewas time and I landed with an exceptional clinician, physician and surgeon. He has over the past year taken a methodical and measured approach to uncover and treat my complex pain sources. His Sutter practice is well run, the staff clearly respect him and I'm amazed at how efficiently his office operates. My pain is at a small fraction of what it was this time last year and I feel blessed.

Too busy, inattentive, distracted. No examination before a serious -procedure. Then broke his…read morepromise to call after the procedure that resulted in great pain. Was told by his assistant to go to ER for the pain. Actually did so and received no help-ER doesn't treat serious pain-was told to go to my physician-the royal runaround.

This review is for Sutter/the pain management clinic who work with Dr. Rejai. I waited weeks for an…read moreappointment for my severely herniated disc. While my appointment went well, the standard insurance paper work for a cortisone shot (the most common intervention other than pain meds) was rejected, and no one from the office followed up. There were no follow up notes after my appointment for next steps. My primary seemed very surprised that this routine procedure was denied which makes me suspect that they didn't do the minimal paperwork required. When you call 'the office', you reach someone at the main switchboard who presumably passes on a message which may or may not be returned. In my case, it was not even though I requested that they resubmit the paperwork. Keep in mind that many many people reaching out to a pain management doctor are in excruciating, debilitating pain. When I finally went in, I was barely able to walk and had to lie down during the appointment due to the extreme pain. Currently, I'm repeatedly leaving messages at the switchboard attempting to try to get my cortisone shot months after all medical staff I met with agreed that it was necessary. If you are in an acute, debilitating situation with your pain, I'd recommend you seek someone who runs a more responsive office.

I saw Dr. Garrett Morris, for about eight months, prior to my recent spinal surgery,…read more in the 8 months I can wholeheartedly say I will forever be thankful for him and the Stanford orthopedic clinic/team, for how caring, professional, outstanding, wonderful & they are very responsible & give so much respect, from medical assistants to nurses to the doctors to the surgery team every single person within the Stanford Health Care Valley Care system amazing and goes beyond and above for their patients. I had a very pleasant experience with Dr. Morris & Staff & they all loved my Frenchie whom was an ESA at the time last year. If you are hesitant don't be, you'll be in AMAZING CARE with Dr Morris & team!!!!! -Sincerely CARMEN GARCIA

I have been waiting for days for someone to call me back to schedule a surgery appointment. The…read morereceptionist said that the scheduling nurse would call me back, however, nobody followed up with me.

Amazing Dr. Magimbi, caring and thorough. Office staff ladies smile throughout the chaos of dealing…read morewith pharmacies & insurance. I so appreciate these people.

Let me start by saying I've never seen Dr. Magimbi. So I have no doubt he's fantastic…read more Unfortunately, you cannot get into see him for a multitude of factors that make zero sense. You would have a better chance to get in to see the president. I got a referral. Did everything right. Called. The lady who answers the phone is uber friendly by calling me babe, sweets, sugar and love tells me she never got the referral (even though I am holding the referral in my hand). I have to call back my doctor and ask for the referral again. So I oblige. She also says (in between the constant calling me sugar and sweetie and honey) that I need an MRI within the last year or he won't see me. I have MRI's probably from 2 years ago but whatever. I say I have MRIs and I can email them to her. NOPE. They don't do email because she's too busy to I guess look at email. She wants me to fax her. So she has time for a fax but not email. Not sure what that's about. This is 2026. Not 1986. All this entire time she continually called me honey, and love and sugar and sweets and every other kind of loving nickname you can think of. She doesn't know me at all and yet somehow she thinks this is ok. I am not a Karen BTW. Call me whatever it is you want, but at least help me by doing your job. I got the referral. I got the MRI. I have had pain in my back for 14 years and just need someone to help me. Instead I get "sugar pies" and love dumplings" and "no I am too busy" to look at email. So, yea. I would love to get rid of my pain and leave a wonderful review for Dr. Magimbi who sound fantastic, but your person screening calls seems more interested and calling your clients love muffin and making it damn near impossible to see you.

I had a great experience with the staff. My appointment was right on schedule. The care leading…read moreup to the test by the nurse's made me feel very comfortable. I asked some questions that they were glad to answered. Dr. Alpana Gowda was administering my EMG Test in which she made it as relaxing as it could be for that type of test. She kept me busy by asking questions that took my mind off of the test. Dr. Gowda answered all of my questions, and let me know what the next step would be for the results of the test. Dr. Gowda explained to have a follow up with my pain management Dr. that had requested the EMG Test. I would diffidently refer Dr. Gowda to friends and family that might need pain management care. Stanford has always gone above and beyond. Thank you for the care!

FIVE stars for my pain MD BUT ZERO stars for scheduling department and archaic phone system…read more Instead of a phone system that returns your call, a phone system from the previous millennium that tells you that they are busy and plays Muzak while you are on hold for a 1/2hour. You then get an operator who can never help you. Her job is to transfer you. You have been on hold for a 1/2hour because they claim the scheduling department does NOT have a direct line. Sometimes the operator misdirects your call thus after you sit listening to Muzak for a 2nd 1/2hour, you are redirected again so you can again listen to Muzak for a 3rd 1/2 hour. After one-and-a-half hours on hold you will be given a procedure date (many months in the future) but will not be given a time until the afternoon before. NOT able to provide a date AND time = unacceptable system!

Great place .I've been A coming here for 5 yrs great…read moredoctors and staff.. They work your ins to make sure that everything is taken care of.

The staff in front of office are very friendly, however the doctors are unprofessional. I came…read morethere due to a referral from my workers comp., and during every visit Dr. gwalani talkee about politics or make fun of it in front of me which it was not necessary to do so. He was also sexism and leave comments that makes me uncomfortable. I am hoping to transfer out soon or when my case is done. My medications never been called from pharmacy and had to tell them on the second visits that I never received it.