I am extremely disappointed with my experience at this clinic regarding a promised refund of…read more$1,174. On February12, we saw Dr Nathaniel Gamsky. We were scheduled to have a procedure completed and a payment was collected. On February 17, we had a change of heart and cancelled said procedure. I was clearly told that the refund would be processed, yet it is now June and I still have not received the money or a clear explanation for the delay. Over the past several months, communication has been inconsistent and unprofessional. I have had to repeatedly follow up for updates, only to receive vague responses or no resolution at all. A medical clinic should operate with integrity, transparency, and accountability, especially when handling patients' finances. While the staff may have initially appeared helpful, failing to honor a promised refund for this long is unacceptable. I would strongly encourage anyone considering this clinic to carefully review financial policies and documentation before making payments. As far as communication, I am very disappointed with the level of communication and professionalism from this clinic. Since February, I have called on seven different occasions and left multiple voicemails requesting a call back from the manager regarding my unresolved refund issue. To this day, I have not received a single response. Management ignoring repeated attempts to communicate with patients is unacceptable, especially when it involves a significant amount of money owed. I expected better customer service, accountability, and transparency from a professional medical office. I hope the clinic takes responsibility and resolves this matter promptly.

Great Doctor, But Billing Practices & Staff Are a Serious Problem…read more The doctor himself is excellent--but unfortunately the experience is overshadowed by everything else. This office's billing practices are deeply concerning. The doctor is in-network, yet they use two different NPIs: * 1760410625 (given to patients - appears out-of-network) * 1154401941 (used for billing under BASS Medical Group - in-network) This creates confusion about coverage and raises serious questions about how claims are being represented to insurers. They also push a "health data plan" fee that has increased every year--from $135 in 2022 to $287 now--with no clear explanation of what patients are actually receiving. There was no meaningful advance notice of these increases. The doctors are also the owners/founders of the Well Brain platform, which is run out of the lower floor of their Pleasant Hill office--making the mandatory "data plan" fee even more questionable. The biggest issue is the staff. They are consistently rude, abrasive, and poorly managed, and when you question fees or decline to pay, the behavior becomes coercive and hostile. It feels like patients are being pressured rather than cared for. What makes this worse is that many patients rely on pain management and are already struggling financially--this kind of pressure and unclear billing is especially harmful. If you're dealing with this: * Report concerns to Centers for Medicare & Medicaid Services, the Medical Board of California, or the California Department of Managed Health Care * Email BASS Medical Group's Performance Management Team at performanceimprovment@bassmedicalgroup.com -- this was the only thing that stopped the harassment in my case Patients deserve transparency and respect--not conflicting NPIs, surprise fee increases, and pressure tactics. Do not sign anything you are not comfortable with, and get all NPIs, fees, and network status in writing before agreeing to care.

The best team of pain management doctors I've see. I suffered with pain and chronic migraines that…read morewere beyond repair I thought with out surgery. To my surprise with their pain management of recommended Cortizone shots for my torn labrum. And an epidural shot for my slip discs in my neck. I have found extreme relief and it feels like my life back..

Unbelievable staff! The professionalism and kindness that I received was second to none. The care…read moreI received from Dr. Gwalani was top notch! My pain is under control and tolerable. Thank you Dr. Gwalani.

The Dr told me he doesn't want to see me anymore. According…read moreto the state medical board he should give me 30 days to find a new Dr. Does not respect his patients. He ignores most of your issues, wants you to treat him like a Saint. One of the worst pain doctors I've ever experienced.

Really surprised to see anything less than 5 stars for Dr Mallavaram. Always 2 sides to a story so…read more I would take all the negative reviews with a grain of salt. Dr is patient, kind, has great bed side manner, hears you out and is a great practitioner. Im so glad we found him after having bad experiences with other Pain management Drs in the east bay.

I am happy to recommend Dr Leslie Delaney of Balanced Pain Management .I had back surgery 60 years…read moreago as a result of a football injury. In the last 10 yrs in my 70's and 80's I get occasional back pain and see Dr Delaney. For example, several weeks ago I had severe pain and saw Dr Delaney on a Tuesday morning for an injection and miraculously two days later I was bike on my bike. She is excellent in her diagnosis and appropriate treatment. I am happy to have her as my Dr!

I cannot say enough wonderful things about Dr. DeLaney and the entire team. Dr. DeLaney provided…read moretruly outstanding medical care for my back, and I am so grateful for the expertise, compassion, and attention I received throughout the process. It made a very stressful situation so much easier knowing I was in such capable hands. I especially want to recognize Dani for going so far above and beyond with the billing support. She put in so much extra work behind the scenes, and I truly appreciate all the time, patience, and dedication she and Ginger gave to helping resolve everything. My medical care truly could not have happened without their support, and it has been life-changing for me. A huge thank you as well to Sarah for making sure we were scheduled for the procedure and helping everything come together smoothly and on time. Her help made the entire process seamless. This team truly cares about their patients, and it shows in every interaction. I am beyond thankful for all of their help and highly recommend this office.

If you see Dr. Landman! He is ok for pain management, just make sure your medication makes it to…read morethe pharmacy before you leave.

Dr Landman is my first and only experience with a pain specialist but with my growing arthritis it…read morewas time and I landed with an exceptional clinician, physician and surgeon. He has over the past year taken a methodical and measured approach to uncover and treat my complex pain sources. His Sutter practice is well run, the staff clearly respect him and I'm amazed at how efficiently his office operates. My pain is at a small fraction of what it was this time last year and I feel blessed.

This review is for Sutter/the pain management clinic who work with Dr. Rejai. I waited weeks for an…read moreappointment for my severely herniated disc. While my appointment went well, the standard insurance paper work for a cortisone shot (the most common intervention other than pain meds) was rejected, and no one from the office followed up. There were no follow up notes after my appointment for next steps. My primary seemed very surprised that this routine procedure was denied which makes me suspect that they didn't do the minimal paperwork required. When you call 'the office', you reach someone at the main switchboard who presumably passes on a message which may or may not be returned. In my case, it was not even though I requested that they resubmit the paperwork. Keep in mind that many many people reaching out to a pain management doctor are in excruciating, debilitating pain. When I finally went in, I was barely able to walk and had to lie down during the appointment due to the extreme pain. Currently, I'm repeatedly leaving messages at the switchboard attempting to try to get my cortisone shot months after all medical staff I met with agreed that it was necessary. If you are in an acute, debilitating situation with your pain, I'd recommend you seek someone who runs a more responsive office.

Kind, caring, gentle. I've known Dr.Rejai for 10 years and he has always been willing to listen and…read moreaddress my chief complaints. His smile will make you feel better immediately! We are blessed to have his expertise!

The front office staff was pleasant but the doctor was very dismissive. He refused to address the…read moreproblem at hand. I broke my spine in two places and he told me to take Tylenol and ibuprofen for the pain. When I asked about other options since that doesn't work he just dismissed me the whole time. I will not return to this clinic. It's a shame that they have the Stanford name attached to them because they definitely don't deserve to be backed by them.

PCP referred me to Stanford Pain Management on 6/10/2026 for chronic back pain due to herniated…read morediscs. I've called several times and STILL cannot make an appointment due to availability issues until who knows when Today is 6/25/2026, it's been OVER 2 WEEKS!! WTF is going on, get it together. I've been needing to ration my mood/pain by splitting the dosage in HALF to extend more days, withdrawal symptoms are NOT FUN.

Amazing Dr. Magimbi, caring and thorough. Office staff ladies smile throughout the chaos of dealing…read morewith pharmacies & insurance. I so appreciate these people.

Let me start by saying I've never seen Dr. Magimbi. So I have no doubt he's fantastic…read more Unfortunately, you cannot get into see him for a multitude of factors that make zero sense. You would have a better chance to get in to see the president. I got a referral. Did everything right. Called. The lady who answers the phone is uber friendly by calling me babe, sweets, sugar and love tells me she never got the referral (even though I am holding the referral in my hand). I have to call back my doctor and ask for the referral again. So I oblige. She also says (in between the constant calling me sugar and sweetie and honey) that I need an MRI within the last year or he won't see me. I have MRI's probably from 2 years ago but whatever. I say I have MRIs and I can email them to her. NOPE. They don't do email because she's too busy to I guess look at email. She wants me to fax her. So she has time for a fax but not email. Not sure what that's about. This is 2026. Not 1986. All this entire time she continually called me honey, and love and sugar and sweets and every other kind of loving nickname you can think of. She doesn't know me at all and yet somehow she thinks this is ok. I am not a Karen BTW. Call me whatever it is you want, but at least help me by doing your job. I got the referral. I got the MRI. I have had pain in my back for 14 years and just need someone to help me. Instead I get "sugar pies" and love dumplings" and "no I am too busy" to look at email. So, yea. I would love to get rid of my pain and leave a wonderful review for Dr. Magimbi who sound fantastic, but your person screening calls seems more interested and calling your clients love muffin and making it damn near impossible to see you.

This doctor thinks that the spine can only be fixed by corticosteroids and surgery. It's treatment…read morethat won't help and will cause problems. She thinks the spine can't repair itself because there are no chondrocytes in vertebral dics. Maybe she doesn't know what chondrocytes are? Don't pick your doctor based on looks. And yes, she is as good looking in person as in the photos.

Pain Management denied my family member the ability to schedule an appointment, despite her having…read morea serious condition -- intestinal failure -- and significant medical needs. When we asked for an explanation, we were not given a clear reason why she could not be evaluated or seen. It is deeply disappointing when a patient with complex medical needs cannot access specialty care or even receive a clear explanation. We expected Stanford to provide compassionate, patient-centered support, but unfortunately our family has felt let down by this experience.

Great place .I've been A coming here for 5 yrs great…read moredoctors and staff.. They work your ins to make sure that everything is taken care of.

The staff in front of office are very friendly, however the doctors are unprofessional. I came…read morethere due to a referral from my workers comp., and during every visit Dr. gwalani talkee about politics or make fun of it in front of me which it was not necessary to do so. He was also sexism and leave comments that makes me uncomfortable. I am hoping to transfer out soon or when my case is done. My medications never been called from pharmacy and had to tell them on the second visits that I never received it.