As a social worker in a skilled nursing facility, having a reliable and compassionate hospice partner is essential, and Redwood Hospice in San Jose, CA has consistently exceeded expectations. Redwood Hospice is a trusted partner whenever I refer patients and families for hospice services. Their team is responsive, professional, and truly patient-centered. One of the most impressive aspects of their service is their ability to have their hospice physician come out the same day to evaluate and meet with the patient and family, which brings tremendous reassurance during a very difficult time. Their liaison, Chris Tran, is exceptional. Communication is always fast, clear, and reliable. Chris is proactive, knowledgeable, and makes the referral process smooth for both the facility and the family. Knowing that Redwood Hospice is involved gives me confidence that patients will receive compassionate, timely, and high-quality end-of-life care. I highly recommend Redwood Hospice to families and healthcare professionals looking for a hospice provider they can truly trust read more

Redwood Hospice's team were tremendously helpful and caring during my mother-in-law's final days. She initially received care from a different hospice agency, who were completely disorganized -- to the extent that her assisted living facility suggested we switch. They recommended Redwood and we're happy we made the change. Dindo and all the nurses and physicians took terrific care of her and were prompt to respond to any questions. We'd recommend them to anyone seeking hospice care. read more

Redwood Hospice truly the most amazing godsend that anyone can imagine. Prior to my Mom entering into this service, I had preconceived ideas about hospice as 'useful' but 'not something to be spoken about.' I could not have been more wrong. Dr. Joshi takes the time to meet with the family which is unprecedented in this field, and his kindness and serenity meant so much. Dindo Bustrillos was my Mom's nurse and it's hard to fully articulate how wonderful he was, is, and always will be!! His expert knowledge, compassion, patience, good humor, and beauty of spirit were there every day, and I mean EVERY day!! His medical knowledge is bar none - simply outstanding. And, his nurturing presence made such a huge difference as the days wore on and became more difficult. I don't know how Dindo is able to retain and exude joy and caring in such a difficult profession -- the fact that he can hold so much and help during the most harrowing times in such an impactful way is astounding. Thank you so very much to Dindo and Redwood Hospice for your help during the most difficult life transition I can imagine. I am forever grateful. read more

My husband was entered Hospice right before the December holidays, which may have accounted in part for the unevenness in care that we experienced. Redwood Hospice has some excellent nurses and nurse practitioners. Our case manager Stelamarie was a great resource, available in person and by phone when needed on M-F, 9-5, when she was on duty, and our admitting nurse practitioner, Gurpreet Kaur, was very available and helpful when needed. Both were caring and patient in helping us learn to manage the care process, which was largely a household responsibility. We also encountered many caring home health aides and weekend nurses but getting them scheduled was very difficult and the telephone dispatch system was often not well organized, especially on evenings and weekends. I often had to call multiple times to track down care providers and when they would show up when they did not arrive as scheduled. One day a nurse who was supposed to come at 9 am called late to say she would try to come by 12 and then at 3 and then at 5 said she was tied up with other calls and wasn't going to make it at all, but no one had stepped in to ensure we saw a nurse that day until I insisted that we get a night nurse to come attend to the medical needs that required a visit. The knowledge base of the many different care providers was variable and the extent to which they knew about my husband's case was also variable. We never saw Dr. Joshi over the 4 week period, despite repeated requests. Redwood Hospice has hired many caring people, some of whom are quite wonderful, but needs to work on its ability to organize their work and needs to ensure access to the physician who has been selected. read more

Cannot say enough good things about Redwood Hospice. My dad had a series of strokes last winter and I honesty didn't even have the mental bandwidth to CONSIDER researching hospice options (so kudos to you for reading this). We were so fortunate to be referred to Redwood Hospice by my dad's memory care facility, Palo Alto Commons, in conjunction with Kelly Straight from SeniorDoc (who's also incredible), made the referral. The next day, Redwood Hospice came to meet with me and my husband to discuss my father's care. They are simply WONDERFUL. The kindest people. Literally everyone we encountered was fantastic. The ongoing communication we got from the entire team was great. Dindo (dad's head nurse) coordinated the care and always reached out to me with updates after he saw my dad, as did Ivy, his other nurse. They were great about calling and texting, which is much easier for me during the day. And my dad ADORED his health aide, Andaly. My dad is one of the people who actually graduated from hospice. But I still keep in touch with my dad's team to give them updates; they genuinely care for their patients (and their families) on a personal level. My dad has dementia, so it's likely that he'll need hospice in the future, and I will absolutely be reaching back out to Dindo and the team at Redwood Hospice. Being at a point where you're considering hospice is a tough place. Be assured that Redwood Hospice will be there to support both your loved one AND your family through it. read more

Staff was friendly and got everything checked in pretty smooth. The doctor walked through some history with me and then went over everything in a steady way. I didn't feel overwhelmed which I really appreciated. Felt like a decent experience and I'd come back if needed. read more

I never thought we would be needing this type of care for a family member. We looked up reviews of several and we decided on Redwood Hospice. Hospice care is never easy, but they made our experience the best it could be. From the time I called them to set up everything to the end of our journey. They stayed on top of everything. The care our loved one received was the best. I love the constant updates before and phone calls after. They also offer care for you as a grieving loved one. The staff we worked with were amazing! read more

Having your loved one go through Hospice care is very difficult emotionally and phisically, but the team that took care of my father were very kind and compassionate. I especially want to extend my gratitude to Nurse Domingo who treated us like family, also to Daryl Padilla who helped my father everyday, he treated him with the utmost respect and dignity, and always very polite and kind to my mother. Thank you and we are forever grateful. read more

I can't say enough positive things about this organization from the moment we met them, through the passing of my father, and continuing through months after he was gone, the information and support the Redwood Hospice provided for my mother, for me and for my family was extremely exceptional and invaluable. I can't imagine what we would have done without out this wonderful team of caring individuals by our side and I will be forever grateful to each and every one of them. read more

This review is overdue was referred to Redwood Hospice by Gary of Marina's Care. There is an entire team that attended to my mom's needs as well as my own from Day 1 of phone intake, duration of care, until the moment of peace and follow up weeks after to be sure family is mentally and physically supported. I appreciate Dr. Josh's visit on Day1 along with Joan. They gave me peace knowing that my mom would be cared for along with the entire family team at Marina's Care. The teams gave compassionate care in my mom's precious moments and allowed my family quality time with her. read more

Redwood hospice goes above and beyond, they send their Doctor to come and visit patients the same day which I haven't experienced with any other hospice company. Their nurse, Jeremy is wonderful, he has excellent bedside care. As a CM for 2 years in a SNF, we always like to partner with them. Chris T is also very helpful and knowledgeable. read more

Wonderful HHA and RN's. Just Amazing team and love the Doctor. I'm so happy my client had the best care and team. Thank you so much

Redwood Hospice took care of my mom when she was put on hospice care. Dindo was my mom's nurse and she got the best care from him. He was very kind and gentle with her. Along the way, he became a little brother to me always ready to console when i was worried about my mom. I give Dindo 5 stars, if i could, i would give him 10 STARS. He was always ready to help provide me with any information i needed for my mom. Thank you very much Dindo for all you did for my mom. God bless you, and thank you to Dr joshie, all the staffs and nurses who took care of my mom while she was on hospice during her stay at Hopkins Manor. Thank you Thank you Thank you. read more

Quick, thorough, and kind. We are grateful the staff was so supportive. And we are grateful the doctor was here.

I don't even have the words to adequately express my gratitude to the nurses of Redwood Hospice. My dad was in the memory care wing of Palo Alto Commons (a senior living community) when we were able to start him on hospice care because of worsening symptoms related to his heart as well as his dementia. I believe that because of the excellent, compassionate care he received from the Redwood Hospice nurses -- which was adeptly coordinated with the work of the very kind and attentive "focused care" staff of PA Commons -- my father was able to have the most peaceful and painless death possible in our world. I especially want to thank Dindo, who led the nursing team for my dad. I always knew he was prioritizing my dad's comfort and monitoring his changes carefully. And he helped me more than I can say through his empathy and kindness, his calm demeanor, his responsiveness to my thoughts/suggestions about what my dad might need, his clear answers to my questions, and his guidance on what I'd likely witness when the end was near. He also tried to make sure I was taking care of myself in those last extra-difficult days, and he reached out to me after my dad's death -- when the pain of this life-changing loss felt intolerable -- with generous and heartfelt words that made me feel supported and seen. I'm just so grateful. read more

Having owned a service business, I know what it takes to deliver an exceptional client experience. Redwood Hospice has earned more than 5 stars from me! My mother was in the advanced stages of Alzheimers when she had a stroke and was put on hospice care for the final week of her life. Redwood Hospice was immediately responsive, professional, warm and empathetic. Additionally, the level of communication was amazing. We have a large family, so there were many of us communicating with Redwood, but that didn't phase them one bit. They locked arms with us and carried us through this very difficult time. We had so many questions and concerns, and all were received and handled with grace and genuine care. I cannot recommend Redwood Hospice more highly! read more

was looking for a hospice service for my mom for quite a while. The exhaustions from trying to find "THE" one used to wear me down.. Until I found Redwood Hospice! We truly feel blessed. Chris is a godsend. We are very impressed by his above-and-beyond help, his genuine care, compassion, and empathy. We are and will be forever grateful. The only regret now is we wish we could find them earlier... So if you are looking for a perfect hospice for your loved one, search no more, Redwood Hospice is THE one! read more

I wish there were more stars to award to Redwood Hospice. The staff's professionalism, warmth, knowledge, compassion, availability and level of dedication is commendable. It is incredible that everyone of them was of such high caliber. The doctor (Dr. Joshi) came the same day Mom was admitted into hospice, gave me the lowdown and entrusted her care to the very competent staff. Dindo, Claudia, Jeremy, Shelley, Adanly, Sue: thank you for your kindness and compassion and for taking such good care of my Mom. You know what that meant to me. Thank you for your patience and support. I will forever be thankful for all that. KUDOS! Keep doing what you do so well. read more

My veteran father came home on hospice. The original hospice team placed by the Veterans Affairs Hospital was utterly disorganized and chaotic. Within minutes of talking to Sarah J. at Redwood Hospice their overall approach and services given as well as structure of services play out, I knew my fathers care as well as families care would be priority and listened to. Within hours of contacting Redwood Hospice I had a Dr. Joshi, Nurse Janet and Ms. Sarah J come to our home and calmly go over services, schedules, game plan and execution in such an organized yet gently and understandable way to understand. My entire family (mother and 3 brothers) felt at ease knowing dads new team would offer him the compassionate he deserves. It's been two days and we've had constant communication, necessary visits and schedules for care in place for dad. read more

Redwood Hospice deserves 11 stars on a scale of one to five. The caliber of the team in combination with their level of deep carrying and dedication to not just the patients, but their families is beyond what we could have wished for. Redwood Hospice was recommended to us after we had an appalling experience with another hospice group. The individuals that helped our family such as Dr. Joshi, Dindo and Jeremy provided such caring expertise during the most difficult and sad time of our lives made such a difference that I cannot put it into words. My entire family is beyond thankful and grateful for Redwood Hospice. read more

From receiving a recommendation until the services were no longer needed........our experience was amazing. The staff was knowledgeable, efficient and everyone of them made us feel confident in our choice of providers. They communicated often and effectively, answered our questions and offered reassurances. We would gladly and highly recommend this company to anyone who asks. Maricza made our initial introduction into hospice easy and made us comfortable to move to the next step. David, the volunteer that sat with our family member was an amazing person! What an angel! There were so many others that I can't name, but thank you TO ALL OF YOU! read more

I'm here to write an honest review for Redwood hospice team and Dr Joshi. Redwood team never disappoint us. They're always on top of patients care at each and every level with consistent enthusiasm. Work as case manager for 6 years, I have never seen any hospice agency has MD come out visit patient in person the same day. Highly recommend this agency and Dr Joshi. read more

Amazing hospice . Chris Tran ,the marketing rep has done everything promptly when patients need to enroll in hospice . Their drs and nurses are stat with providing our patients what they need and they provide more visits for home health aid. Many of our patients provide us great feedback about their hospice experience and staff. A great difference with this hospice is the dr visits patients weekly which most hospices can't provide . Chris has also been instrumental in finding nursing home placement for some of our patients which many hospices can't do . Would highly recommend to families if they are looking for good quality hospice care . read more

I have clients that i take care of for years and needed a hospice care, I ask Chris Tran from Redwood Hospice if they can provide the care they needed for them. They give the best quality of care and i highly recommend Redwood Hospice Agency to most of my clients and to all the people i know. read more

Redwood Hospice has a very good strong team, fast response time, courteous and friendly. I admitted their patient to our SNF and I was pleased to see the Hospice Nurse and Dr. Joshi both here to see the patient on the first day of admission. I have been in the healthcare world for 13 years and have never seen the Hospice Dr show up on the day of admission and continue to see the patient. And they actually care for their patients and it shows. Thank you Chris, Dr. Joshi and the Redwood Hospice team for all you do. read more

I love to recommend this hospice, they are fast to respond in any concerns when you call them, they are very accommodating, the staff are very professional. You will be satisfied in their service. I rate this 10/10. More powers to the management! They know what they are doing. read more

As a provider, I had very positive experience with Redwood Hospice everytime. Love working with Chris Tran. He is so passionate and enthusiastic in helping the families during the difficult time. He doesnt mind spending time and going out of his way to help people. I'm also impress with Dr. Joshi efforts to visit the patients on the same day of admission to ensure patients are comfortable. The team provide quick response and good communications. If there's time that you're stuck and don't know whats the best the decision, Chris is the best person to give advices as he always put the care for the patient first. Highly recommended! read more

When my husband required in-home hospice care, a friend recommended Redwood Hospice. I am so grateful that she did. As soon as I contacted them, they sent team members over within hours to discuss our needs and options. They were very kind and understanding. The nurse assigned to our case, Dindo, was the most compassionate, caring person I have ever met. He tried to address and provide solutions to every problem we encountered. My husband was on hospice care for four months, and his needs were many and often complicated. We found that all the other employees we spoke with were also very patient, knowledgeable, and helpful. As someone else mentioned, the medical equipment was set up at our home within a matter of hours. I would highly recommend this excellent service. read more

I was strongly recommended Redwood Hospice from nursing home when my aunt was at ICU in the hospital. Chris was very quick to respond to everything I needed to know. Dindo was very kind and caring and also explained thoroughly so that I didn't need to worry about anything. Although my aunt passed away after two days I asked Redwood Hospice, I believe the team could provide the great service. Totally exceeded my expectation and extremely grateful for their assistance. read more

I highly recommend Redwood Hospice to anyone who wants the absolute best comfort care. Dr Joshi is 100% hands on with all of his patients. The entire care team is so attentive and compassionate. Administrator Sarah is such a Joy to work with, she goes above and beyond to assure a positive experience for all patients and their families. It is a pleasure referring my clients in need of hospice services to Redwood Hospice. read more

This hospice team was so very awesome to work with. They were attentive to my father's care needs. They were attentive to his family needs. Communicated very well with updates regarding their visits with my father. Worked very well with the retirement home he was residing while going through hospice. All very personable and compassionate. Dr Yoshi was very on point with his assessment and follow up with my father's needs and his family's needs as well. read more

The folks at Redwood Hospice are amazing. The moment we decided to transition from the hospital to hospice, the whole team at Redwood came together to help me in an amazingly empathetic and efficient way. Everything was set up at home in matter of hours from bed to oxygen to supplies to transportation. Ariane was simply amazing. When we got home, I needed a ton of help to get my wife comfortable and settle down. Dindo was already waiting outside our house and he helped me with so many things so late in the day. The meds were delivered at doorstep. Supplies were ready. Dindo was available on text any hours. Dr. Joshi came next day and he was amazing. So much understanding and love. Tony gave my wife the best cleaning and amazing shampoo in more than few weeks. Such lovely heart and care. That was the last shampoo she got. Diane was such an amazing nurse. Jasmine helped a ton and was ready to find me any help needed in the weekend. I would venture to say that Redwood was the BEST experience we had in my wife's health journey and hope other entities in healthcare learn from them. I would be forever grateful to you guys. Powers to be bless you. You're doing amazing work. THANK YOU. read more

The team at Redwood Hospice is composed of amazingly compassionate individuals. We had the fortune of meeting and working with Dindo, Antonio, Chris and Dr Joshi. Everyone was extremely prompt and accommodating in responding to our needs. They care not only for the patient but the family as a whole and truly embrace a person centered approach to care. We've been continuing to receive check ins even after my father has passed. Thank you Redwood Hospice! read more

Amazing care received by Dr. Joshi and staff, I highly recommend this organization for anyone who needs hospice care.

We do believe angels on earth! Yes, we see angels are at REDWOOD HOSPICE. After 2 days in the hospital, our father was discharged home with hospice care. It is such a blessing for our father and for us. We got a recommendation to go with Redwood Hospice. It was a God sent! CHRIS TRAN, a consultant is a very kind, caring, empathetic , professional, outstanding communication and very prompt. After very task he ordered for our father, he called to make sure everything done as timely schedule and if we were satisfied with the equipment's delivery. Every request we made, we got it in a heartbeat. Not only Chris has all these good qualities but also every single member of the team as well. DINDO, RN DIANE, RN ADANLY,HHA, JASMINE, social worker are not only kind , loving, empathetic and compassionate but also very respectful to our father. Above all, Dr. JOSHI is truly a great physician! His is not only a wonderful ,humble, personable, great listener and empathetic to the concern of his patients but also is expertise on his practice. He is a Board Certified Internal Medicine, Board Certified Geriatrics ( which is very rare today) and Board Certified Hospice & Palliative Care Medicine. Dr. Joshi made home visit to see our father on the same day he was discharged home. Dr. Joshi's compassion and love for his patients and for our father has touched our hearts. Dr. Joshi said " Even, my patients are in hospice care but I never give up all them. I try all my best to care for them and treat them with dignity" I highly recommend Redwood Hospice for anyone who wants the ultimate best care for their love ones. As a Registered Nurse with years of experience. I write this review with heartfelt thank you to Dr. JOSHI and all the staffs for providing wonderful care to our father. You exceeded our expectation! Betty Berger RNC, BSN read more

I called Redwood Hospice 1-800-825-8556 and talked to Chris to gather information about there service that they could provide for my mom. She will need a lot of care when she is release from the hospital. I did not tell him that I was going to use there services at this time. But I gave him (Chris) information about my mom. He decide to call the hospital where my mom is at and the hospital assumed that we were going to use there services. I can not say this more that I did not give him any permission to contact the hospital. This delayed the release of my mom because we did not receive any of the equipment that she will need when she is release. This has caused friction within my family because of the delays that this has caused. He did not have my mom's well being in mind. This company should not tolerate this kind of behavior in my mind, due to the problem this has caused my family. I have to focus on my mom. I am writing this so no other family or individual has to go through this. read more

I contacted Redwood Hospice (referred by care manager/social worker at Palo Alto Subacute Rehab Ctr) before my brother and his wife were ready for hospice care, just to find out what they do. Chris called me back right away on a Sunday while he was traveling and set up an informational meeting for the next day. At the meeting with me and my sister-in-law, he carefully outlined in detail what hospice does and what the criteria are for comfort/palliative care are versus medical treatment. He also provided us with referrals to home healthcare providers (since my brother needed one to help when my sister-in-law went home) he has worked with. He took care to not push us toward any decision, just reassuring us that his organization was ready to help whenever and with whatever we needed. The home healthcare agency (Rick with Peninsula Seniors) contacted us soon after and like Chris, listened to our concerns and needs and assured us they could help whenever we wanted. Both places kept in regular touch thereafter, checking in. When my brother finally needed hospice, both organizations kicked in right away with great efficiency and effectiveness: they organized and coordinated all the services and supplies needed to make my brother comfortable and much happier at home. I would recommend Redwood Hospice and Peninsula Seniors without any reservations. They have made all of us (my brother, my sister-in-law, my out of state siblings, and myself) feel and be cared for in the most supportive ways possble. read more