Please be aware when hiring Omatochi. My husband had contracted this company out for caregiving…read moreservices. There has been multiple occasions where our caregiver has not been able to make it in so we called to ask for alternate caregiving services and the representative on the phone told us that the caregivers that were available was not willing to drive to Hayward to do just two hours. For a service that we are paying for this is a bunch of crap and is very unacceptable. If our primary caregiver comes back next week due to having a health issue we will finish the month out we paid for and discontinue their service and look elsewhere. They are not living up to the contract we agreed to when paying for their services. Everything was great at first but now it's not a good service.

My grandmother has dementia and I called this agency and found the best care team. such a caring…read moreand energetic staff. They have provided such compassionate care and are always willing to go above and beyond. Thank you OmatochI for the care you have provided to my family

My Auntie had been staying at Golden Hill for several years and even celebrated her 99th, 100th and…read more101st birthdays with a amazing celebrations at GHH. Their owners and workers have always been outstanding with their many holiday celebrations besides their great daily care. The home is super-clean and the first thing we noticed was how well lit with natural lighting the home had. Plus the beautiful covered patio makes for a happy residence. All the other family members of residents have agreed with us regarding GHH superior care for our loved ones.

Good Place to heal and recovery!!!! Good Place to have physical therapy!!!! Good Place to take care…read moreof family member!!!!

I was in search of senior care services for my mother who is in the Bay Area. I live on the east…read morecoast so you can imagine how nervous I was to begin this process. I called Senior Helpers to get information about the services they provide and Shirley answered the phone. After speaking with her for just five minutes, I was immediately at ease talking to her about how they could help me and my needs. I could tell that she was genuine and cared about my concerns. She even went through the thorough process they have for the care givers that they hire, how they match your parents to their care giver, etc. She was very detailed and never hesitated to listen and address the many questions I had. It is never easy to realize when your parent(s) need help, especially when you live so far away. Shirley is fantastic, and is someone who is very passionate about what she does.

I've come across Nikhil's office a few times through local coordination and discussions around…read morefamily care needs. My impression has been that they are calm, attentive, and very mindful of how overwhelming home care decisions can be for families. They seem to take a thoughtful approach to each situation and focus on what will realistically help at home rather than offering quick solutions. Communication has always felt clear and easy to follow. Overall, a dependable and considerate team serving the East Bay Diablo and Tri-Valley areas.

I called Right at Home in Pleasanton, CA, today based on some other positive reviews I saw, but…read morewill NOT be calling back. The person answering the phone (male) was awful. He was very negative, could not articulate, could not pronounce my name after correcting him four (4) times, and basically said I was not a good fit for their company. Wow....it must be nice to say that after a 10-minute conversation with no details. Literally was handing him a certified caregiver, who needed to be onboarded with them ( a no-brainer for them), and he said that was not a good fit. What?!!! Are you serious? Having worked in healthcare for over 35 years, specifically with home health agencies, I am not new to this field at all. I know when a company does not have its patients' best interests at heart and is looking for the easy way out, or when it just has poor representation answering its phones, which is a huge red flag to move on and avoid future problems. Which is the case here. In summary, my first impression was unfortunate because the reviews I read were so positive. That just goes to show, you have to call and talk to them yourself and go with your gut before hiring anyone, especially someone to care for your most vulnerable family members. I will not be calling back and taking my business elsewhere. VETERANS BEWARE! This is not a company I would recommend to anyone.

Three days prior to leaving for a week long vacation, my Mom started having some health issues and…read moreended up in ER. It quickly became obvious that I was going to need full-time in-home care for her during my absence. That evening, I made a phone call to Visiting Angels of Livermore. They offered to provide a full no-commitment assessment, and I accepted. The next day, Mr. Keith Beck, Executive Director, came to my home and evaluated Mom's situation and needs. Mr. Beck was on-time, professional, organized and efficient. Following the assessment, we were introduced to a recommended caregiver who, assuming my approval, would be responsible for Mom. She was professional, very conversational with Mom and an experienced caregiver. By the end of the appointments, I was confident that Mom would have good, comforting care while I was gone. I was extremely impressed that Visiting Angels responded so quickly, and was also able to provide and dedicate quality staff in a timely manner. I continued the caregiving services on a part-time basis after I returned home as Mom was still not quite stable. Another caregiver was introduced and assigned. After a couple of weeks of continued part-time care, Mom became much better and I was comfortable with stopping the services. I highly recommend Visiting Angels of Livermore. All of my experiences (and my Mom's) were positive. It is a very well managed business with a reliable, kind, and supportive team: owner, office staff, and caregivers. Thanks to Visiting Angels I was able to enjoy my vacation. I will definitely use them again when and if the need arises. If you are considering in-home care for a loved one, Visiting Angels of Livermore is it. An excellent Yelp score....5 Stars all the way!

Visiting Angels (Glendale)was a company my father and I were ready to invest in.He has alzheimers…read more/dementia and dealing with lymphoma.He is a retired police officer and It would cost alot for his care (24/7) ,but we had the funds set aside for his care. I know it's costly for home care,but we both agreed that these friendly folks would help us out.Price was not a problem.We made an appointment for the meet and greet home evaluation and get to know our new team members and our assistants.No one showed up at the appointmeant that they promised us in the beginning.I guess that $200,000 set aside for his companionship and round the clock care went down the drain. Him and I are going to use another home health care company since Visiting Angels has decided not to follow throug.

I'm very happy with From the Heart and the caregivers I was assigned!…read more For a couple months after shoulder surgery, I needed help with certain tasks requiring more than one arm. From the Heart is far more affordable than it's competitors who have weekly hour minimums (sometimes 20!), because as my rehab progressed I came to need only 1 hour 3x/week. From the Heart communicated and well and always delivered on caregiver assignments. The caregivers were professional, cheerful, conscientious, and kind; I will miss them!

After a fall, Mom needed 24/7 care at home. We were overwhelmed and didn't know what to do next-or…read morewhat to expect-as she regained her ability to walk and care for herself. The physical and emotional support provided by FTH has made Mom stronger, healthier, and happier. Our need for so many hours has decreased since then. FTH now provides support in shorter shifts so that she may live with dignity and a sense of autonomy that had been missing from her life. From the Heart's staff is responsive and caring. As the primary family contact, I feel like I have a true partner: "Your mom deserves the best care" has been the theme throughout my relationship with From the Heart and they mean it! I am grateful for the support that our family has received from both individual caregivers and from the FTH staff. They are a tightly-knit team of professionals who truly believe our mom deserves the best. They say it out loud and they "walk the talk" every single day. I highly recommend From the Heart!

We would like to offer a perspective review of Fanny, who works for Aging In Place,…read more Fanny came to us? about 8 months ago, to help care for my father, prior to Fanny we had three other women from other locations, who did not fit with my dad, My dad took an instant like for Fanny, she came three days a week, always on time, at times she would bring my dad a breakfast sandwich, or other items just because, she would sit with him, listen to him tell his stories, they became fast friends, We can not recommend her more highly, My father passed this past Monday, it is with great sadness we will no longer have her services,

The actual caregiver does a good job when they do show up. My issue is with Shantal, who claims…read moreshe is the Division Manager who does not proved any proper form of customer service. Multiple times I have tried to establish a schedule, but to this date it has not even remotely been close. This makes it difficult to provide proper care for the patient as you dont know when they will come to the house. There are no courtesy calls when the caregiver does not show up, and then just shows up on another day, once again without any notice. Since they are contracted by my provider, I am going to ask to see what hours they are claiming they are working each week, as I feel they may not be accurate.

Christine at Creating New Hope Senior Living Advisors has been an incredible resource during a very…read moreoverwhelming time for our family. From the moment she answered the phone, she was compassionate, patient, and reassuring. During our very first call she gave me the information and guidance I needed to move forward. Within an hour of speaking with her, several senior living communities were already reaching out to me. Before connecting with Christine, I had called many facilities myself and only received one call back. All we had to do was schedule the appointments. It was clear that Christine has built strong and meaningful relationships with the communities she works with. We ultimately placed our uncle in one of the independent living communities she introduced us to, and the process felt so much more manageable because of her help. She also helps families explore assisted living and skilled nursing options, which makes her an incredible resource no matter what level of care is needed. If you are trying to navigate independent living, assisted living, or skilled nursing options for a loved one, I highly recommend reaching out to Christine at Creating New Hope Senior Living Advisors. Having someone knowledgeable and compassionate guide you through such an uncertain time truly makes a difference. We are very grateful for her support.

Christine was very helpful for my wife and I. We were looking for independent living facilities in…read morethe Livermore area. She was very prompt on picking us up and very organized thru the day. we saw 4 facilities . She was very informative and very willing to help. My wife and I were very fortinuate to have Christine input. Janet and Jerome

Alert!!! Be very careful joining this facility. The management staff has just completely turned…read moreover with a very poor transition strategy. The points system for additional care has been jacked to increase the cost for meds and personal care, in just 6 months leading to the same services for $400 more per month. But the worst is we just had a Norovirus outbreak (they ignored) with several message to the staff and no call back that lead to infection of my mother(ended in a hospital visit) and my entire family (wife, son, bother, sister-in-law and me). While the facility is beautiful, I would not recommend it do to the staff follow-up. We are looking to move my 94 year old mother to another facility.

Nice place to visit, but I wouldn't want to live there. The facility itself is deceptively nice…read more my Dad lived at EV for 18 days and in that short time, I became overtly aware of the lack of management staff. As soon as he arrived, I began to receive calls of him falling. It was clear that he needed more care than he was getting, even though he was assessed and placed in assisted living with a level 5 care. We were never given a care plan and I witnessed him calling for help multiple times with no one arriving for over 20 minutes. They lost my dad's medication, ran out of diapers and he went to the hospital 3 times while he was at the facility. He required 4 staples in his head and there was blood left on his door for over 24 hours, which I eventually cleaned myself. On the third trip to the ER I told Kaiser staff that under no circumstance was he to be released to EV, it was not a safe environment for him. I tried to reach out to Marissa and her supervisor Lori but again was met with lukewarm responses. Apparently, all staff was at an offsite conference and there was no management on site for over 48 hours. I needed the money back for the so I could place my dad in a safe place, but EV had withdrawn $17k from my dad's account. Needless to say they we're making an already difficult experience excruciating. Please, if you're considering EV for your loved one, think again. I looks nice on the outside, but on the inside it's an unsafe, and they are extremely short staffed.