I'm skeptical of these glowing reviews, so I'm writing my own…read more I took my dad to a brunch and learn there. It was impressive. They have a new culinary director which sounds luxurious. The food was delish. Dad didn't love the coffee but he can make his own. :) The staff has been there a long time and the ownership is also long-term which I find stable. There are a lot of pluses, but the icing on the cake was that each of three different residents talked to us in passing, and they were very cheerful and appeared happy. My dad is excited to move in soon, and it's a relief to the rest of the family. We're looking forward to my dad experiencing the Men's club, weekly happy hour, and nightly movies. I'll update my review in about three months.

My father lived in this facility for nine months, during which he fell 13 times, despite my clear…read moreand early disclosure that he had Parkinson's dementia. Rather than revising his care or offering support, the facility ultimately evicted him after his final fall, labeling him a "fall risk"--a fact they had known since day one. They violated legal eviction procedures by failing to give a 30-day notice, and informed me while I was out of the country, leaving my father in the hospital and me scrambling to find a new place for him. The lack of empathy during a vulnerable time was inexcusable. To make matters worse, the facility said the only way they would allow him back was if I paid for a private 24/7 nurse--an expense they knew was unrealistic. This was clearly a tactic to push him out while appearing cooperative on paper. Not sure if Aireen T. is still the director but she is not responsive, professional, caring, or compassionate at all. I had to involve Ombudsman to get responses from her on everything. There are also serious safety and staffing concerns. During a power outage in the heat of summer 2024, the facility had no backup generator. We overheard firefighters asking staff where the generator was, and staff admitted there wasn't one. During this incident a female resident was stuck in the elevator for literally hours on a hot summer day!! It was horrifying. Others, like the woman across from my father's room, were left in the dark yelling "hello, is anybody there?" My family and I went to her to calm her down ourselves as no staff member checked on her or other residents to reassure them during this electricity outage. They are clearly understaffed and many of the caregivers are not certified CNAs, and it shows. Staff routinely defer to residents' refusals for essential care, and hygiene, rather than providing informed, proactive support for those with cognitive conditions. Many times I showed up and I could smell he hadn't showered. When I asked staff why they would say that he refused so they didn't do it. Medication for my father was not consistently dosed at a consistent time which was also a huge problem. My father also experienced racism from two other residents, and when I raised this with the Director Aireen, they brushed it off--blaming the behavior on health issues such as UTI and did nothing to protect or acknowledge the harm done to my father. Aireen and executive management did nothing to soothe our concerns. This facility is not safe, not equipped, and not compassionate. I would not trust them with any loved one under any circumstances.

Christine at Creating New Hope has been an angel sent from above during one of the most vulnerable…read moreand overwhelming times in my life, as I tried to help a friend in need. She took the time to explain everything I needed to understand about the responsibilities of being a Power of Attorney (POA) in great detail. Her guidance helped me better understand the situation and recognize what was happening. Throughout this process, she has been incredibly responsive, compassionate, supportive, and helpful. She is extremely knowledgeable and has helped me stay strong and confident in my decision-making during such a difficult and emotional time. I truly believe she helped save me from making a decision that could have had serious consequences. Thanks to her guidance, I now feel more informed and empowered to ask the right questions and understand what I am agreeing to before taking on such a responsibility in the future. I cannot recommend Christine enough! Her knowledge, dedication, and genuine compassion are truly a blessing. I am so thankful to have had her guidance and support throughout this process. She has made a lasting impact on me, and I will always be grateful for her help.

Christine at Creating New Hope Senior Living Advisors has been an incredible resource during a very…read moreoverwhelming time for our family. From the moment she answered the phone, she was compassionate, patient, and reassuring. During our very first call she gave me the information and guidance I needed to move forward. Within an hour of speaking with her, several senior living communities were already reaching out to me. Before connecting with Christine, I had called many facilities myself and only received one call back. All we had to do was schedule the appointments. It was clear that Christine has built strong and meaningful relationships with the communities she works with. We ultimately placed our uncle in one of the independent living communities she introduced us to, and the process felt so much more manageable because of her help. She also helps families explore assisted living and skilled nursing options, which makes her an incredible resource no matter what level of care is needed. If you are trying to navigate independent living, assisted living, or skilled nursing options for a loved one, I highly recommend reaching out to Christine at Creating New Hope Senior Living Advisors. Having someone knowledgeable and compassionate guide you through such an uncertain time truly makes a difference. We are very grateful for her support.

My father was a resident at Sunol Creek Memory Care for 7 months prior to his passing. I…read morepreviously wrote a review about the compassionate care he was receiving. The last couple of weeks were extremely hard with him not being capable of doing anything; literally. WOW - the care and compassion and kindness shown to my Dad during this time is truly difficult to express. Every minute I knew he was getting all he needed and all done gently and with kindness. The full staff was also very compassionate to me, his daughter, and my mom/his wife. e day my Dad passed I believe every staff member stopped by his room to say goodbye to him, touch him, hug me and my husband, say kind words about him, etc. It could not have been sweeter! Thank you to all the angels at Sunol Creek Memory Care! True angels.

Our mother recently moved to Sunol Creek Memory Care and we couldn't be more pleased with the…read moreoutstanding care they provide. They have done everything possible to ease her transition to her new home. It is a beautiful and very well-kept home. The staff are highly competent and professional and always very supportive and positive with the residents. Most import to us as family members, the staff treat our mom with respect, dignity and kindness. This is a very special place. James Burton and Laurie Burton Kurtzer

If you are looking for a board and care facility, Golden Hills is exceptional. The atmosphere is…read morewarm and welcoming. The facility itself is clean and inviting. The staff is outstanding. Each resident is treated with utmost respect and care. Individual preferences are quickly noted and provided for. There are not enough words to express the quality, outstanding support, service and surroundings of this Board and Care Home.

My Auntie had been staying at Golden Hill for several years and even celebrated her 99th, 100th and…read more101st birthdays with a amazing celebrations at GHH. Their owners and workers have always been outstanding with their many holiday celebrations besides their great daily care. The home is super-clean and the first thing we noticed was how well lit with natural lighting the home had. Plus the beautiful covered patio makes for a happy residence. All the other family members of residents have agreed with us regarding GHH superior care for our loved ones.

Our family member was lovingly cared for over the past 9 months - it was like a home away from home…read moreand allowed her to spend her last months in peace and comfort. They also worked closely with Hope Hospice and we all benefited from their seamless relationship. I would highly recommend if looking for a more personal place in contrast to a larger facility.

We moved my Mom to Quail Gardens in February 2023. It was the first time she did not live…read moreindependently, but we knew it was time and this would keep her close to me. We were so grateful that we selected Quail Gardens over the multiple options in the tri-valley. Mom was well cared for, treated with dignity and respect, and encouraged to participate and socialize with the other residents. It is a horrible chapter, to lose your independence and be under the care of others. But the team at Quail Gardens, led by example from Alicia and Jenn, made the transition as smooth as possible. The entire team is caring and really do everything they can to engage with and get to know the personalities of each resident. What I appreciated most is how welcome my siblings and I were. We were encouraged to visit often and stay as long as we like. We were as welcomed as we could be to the point where the staff became an extension of our family keeping us posted on how Mom was doing on the few days we were not able to get by for a visit. The BEST part of Quail Gardens is their patio - it is such a peaceful and inviting space. Mom and I loved to sit out there, have a diet coke and play cards. We would do so for hours. If you are looking for a home for a loved one, please reach out to Alicia and give Quail Gardens a visit.

Abhorrent experience at Sunrise! What a complete bait and switch experience, be CAREFUL if you are…read morelooking to send a loved one here, their pricing will change despite promises to the contrary, just beyond thankful we made another choice for our parent. Tai'ra the acting manager was very dishonest with pricing despite my asking many times about the care we needed. And the other review I just saw about a broken elevator is 100 accurate, and should be reported to the state as they have poor stranded residents stuck upstairs both times we visited (literally stuck as they can't walk down the flight of stairs to the dining room and main first floor),

Hi We worked with the amazing staff at this Subrise…read morefacility while giving hospice care to one of their residents. Their entire team was kind and pleasant to work with. Our ultimate goal was to make sure the family was comfortable and taken care of. Their staff was attentive, supportive and we collaborated as a team. It was truly a great experience. All staff was friendly, facility was beautiful, and residents were happy !

Karo Mina Care Home has been my 95 year old mother's home for 1 1/2 years now, after a serious fall…read morewith complications. Mona and her staff always treat their tenants with love and affection. I knew my mother was well cared for and never worried about her. Mom has eaten well and has done so well we are bringing her home. We never thought Mom would be coming home as the doctors told us she would need 24 x 7 care for the rest of her life. She has thrived under Mona's care and I am sincerely grateful. I would not hesitate to place a family member with Karo Mina. They will be well taken care of.

"BEWARE OF WOLVES IN SHEEP'S CLOTHING"! This is NOT…read moresomeplace where you want to leave a loved one. After my father passed away unexpectedly, I wanted to have Mom closer to me. She & daddy were at a wonderful Board & Care, but when it was just Mom; I decided to move her to the East Bay. I found Karo Mina through a referral service and went to check it out. The son, Fady, was there. He put on a really good show. I told him that there were some things that were very important, when it came to Mom's care. He assured me that they would take great care of her. I met the caregiver, Cheyenne, while she was doing meal prep. She was a really nice young lady and a great cook. While she was there, caring for Mom; my Mother was kept clean, dry and well fed. But then Mona fired her. Then hired another helper and after screaming at her over the phone, (which I heard); she fired her. Then another person was hired & fired. After that, Mona decided that she and her son Fady; could do it by themselves. As there was ONLY 1 PERSON, OTHER THAN MY MOTHER, to care for. Mona began to complain about my mother's weight and that it was difficult to change her. I asked if I should look for a new place and she said that she could handle it. Well, my fiance and I went to visit one night and I guess it was around 5 minutes after visiting hours; which they never told me about. I rang the door bell and we could hear 2 very loud dogs, barking and running around inside. She complained that it was after-hours and I asked could we just visit Mom for a couple of minutes. After letting us in, is when I saw the true Mona. She was very bitter and angry, as she overheard me tell my fiance that Mom was extremely frightened, as the uncontrollable dogs ran into Mom's room, barking loudly and running around, jumping on us! Mom 's room was pitch black, no music, no TV and she was crying. I closed the door, so that we could visit and help to calm Mom. She is in her 10th year of Dementia, can only speak a few words and is 100% Bed Ridden. She is very vulnerable. Mona bursted into the room, screaming about how she had the right to have dogs and that the lights were out bc Mom was trying to sleep. She flailed her arms around and as she was screaming, headed for me angrily. Thank goodness my fiance was there, and he stepped in between us, putting his arms up and asking Mona to please calm down and to let us visit in peace. Mona then started screaming: 'I want you all out of here! Get out and I want your mother out of here. I am giving you 30 days notice to GET OUT"!! My mother was there from Nov 7, 2021 until Jan 23, 2022. She is just beginning to recover. She shook when anyone tried to touch her and cried all the time. She was so frightened. She had been left in dirty diapers and a dirty gown, from the day or two before; when the medics transported her. I know that Mom was abused, but I can't prove it; as Mom cannot tell us. But I know. PLEASE, STAY CLEAR OF THIS PLACE. FADY IS VINDICTIVE, MEAN, SCARY AND I AM AFRAID OF HIM. (The one person who is left there is afraid of both Mona and Fady. I wish that I could have warned James' family before we left). Mom is slowly recovering and is being well cared for, in a different place.

Grace, CSN, at Pleasanton Nursing and Rehabilitation Center in Pleasanton, provided me with…read moreexceptional care, compassion, and understanding during my recovery from a fall. When I arrived, I was in excruciating pain. Grace offered me comfort, encouragement, and the strength to keep moving forward when I needed it most. She reassured me that she would help me through this difficult journey, and she kept that promise until the day I was discharged. I will always be grateful for her kindness, compassion, and the difference she made in my recovery. Thank you, Grace, from the bottom of my heart. -- Alice

If I could would give this place beyond 5 stars . My stay for rehab (9/18/26-10/16/26) was due to…read moreleft ankle surgery and right foot pinky fracture with only bearing weight on heel only. The Occupational and Physical Therapy dept wasted no time and developed a plan. No doubt they encouraged, coached/trained - huge thanks to Lisa, Liz, Kat, and many others who rocked it!! Shout out to Alyssa and Josie who now and then would entertain us residents with line dancing. This place is so uplifting with daily activities run by an amazing group of people. Unit#3 Nurses, CNA's and students made my stay pleasant/comfortable. I highly recommend this wonderful place