Our family is deeply grateful for the compassionate care provided by Hope Hospice during my…read moremother-in-law's final stages of life. From the very beginning, the nurses and care team demonstrated an extraordinary level of kindness, professionalism, and respect. They not only ensured her comfort and dignity at every step, but also supported our entire family with empathy and understanding during an incredibly difficult time. Every interaction reflected genuine care and a commitment to making her final days as peaceful as possible. The staff was attentive, responsive, and highly skilled, always taking the time to address our questions and concerns. Their presence brought us reassurance and comfort when we needed it most. We cannot thank Hope Hospice enough for the exceptional care they provided. We wholeheartedly and confidently recommend their services to anyone seeking compassionate, high-quality end-of-life care for a loved one.

Gentle care -- they actually spoke to the patient other hospice interviewers spoke to the family…read moremembers, ignoring the patient sitting in the room-- our loved one passed on after five days with Hope in the manner he was promised--this is from our experience in the winter of 2020. Some of the more current reviews are troubling. I would-today-be hesitant to use them unless I had numerous backup numbers etc and knew their backup pharmacy. Dying is a once in a lifetime experience. There's no room for apologies from a company in THIS industry.

Our family cannot offer enough praise for Prime Care Hospice. From the first contact with the…read moreintake person to the person who came to pronounce time of death the care and compassion was amazing. The caregivers were absolutely our angels at our time of greatest need. The care they provided with such expertise and efficiency left us in awe.Any call I made was responded to immediately. I thought I could do everything for my husband on my own and I liked doing it but when Hospice came in it was a relief that surprised me. Their caring honesty about what was happening and what to expect day by day was a comfort and, for me, much needed and appreciated. Hospice workers are a special kind of person.

Excellent staff, excellent care, excellent responsiveness and super-supportive! I could not have…read moretaken care of my family member without Prime Care Hospice.

This is a long overdue review, but so necessary…read more The A Plus Home Health Care team from John to Marisa to my mom's other nurses that would stop by were absolutely amazing. Unfortunately my mom passed away in February 2019, but this company and team helped her pass away with dignity, comfort, and peace. And really, with a lot of love since she was at home surrounded by her loved ones. The A Plus Home Health Care team responded to my family's urgent and ASAP needs on the drop of a dime and when my mom passed, they even attended her funeral services. I don't know if there's even enough words to thank this team and company, but know that you and your family are in the best hands. Thank you and I am forever grateful for what you did for my mom and our family. God bless!

This company is fantastic. I had hip surgery at Highland Hospital and did not have the best…read morefollow-up visit with the on-call surgeon. My surgeon was out of town and I had a few questions. Thank goodness for the people at A Plus Home Health Care . Right from the start I had a very good interaction with Delma who if I had to guess runs day to day in the office. She got the ball rolling right there on the spot and had a list of people from P. T. and nurses I would be seeing for the next few weeks. I couldn't think of any other people I'd rather have taking care of me after surgery then the people at A Plus Home Health Care . There's Amareet, ( I don't know if I've spelled any of their names correctly ), nurse Cathy, Delma, Robert and Kathleen from P.T. Each one of these people were caring and skilled at their job. Kathleen was just the best. From my well-thought-out exercise regimen to answering all my questions which people tend to have a lot of after having surgery. She called Robert in to have a look at my hip for the amount of swelling I was having. It was great having someone to talk to that who was able to put you at ease and let you know that what you were experiencing was normal . I can't say enough about all of these people and the wonderful company that they work for. I honestly don't know what I would've done if if I hadn't had the help these people provided. When you're scared, unsure and overwhelmed with information, it's nice to have people that take the time to listen to you and provide the care that you actually need. Thank You.

This was admittedly a weird situation. My mom was signed up to receive hospice care. We decided…read moreto remove her from hospice care for several reasons. After doing the paperwork to remove her from hospice, I discovered that a med change had been made which I (as POA) was not told about. I was left in the position of a med prescribed by the hospice provider that couldn't be renewed because she was off hospice. All fine and good-except they had changed the dose. Her primary doctor wouldn't authorize the change so I couldn't refill it. Bristol refused to discontinue the med change because they were no longer providing services. I was left in that position. AND if that wasn't enough, my mom is in a memory care facility so if they did not give the dosage that Bristol ordered (without telling me) they would be out of compliance with the state and could be fined if licensing reviewed med records. I argued my way up the ladder so to speak and got them to change what they did. I would NEVER use this agency again. One star is only because no stars is not an option.

Our families experience with Bristol Hospice was very disappointing…read more The team promised comfort and consistent care for my mom including music therapy and relaxation aids but those services never happened. Different nurses arrived and despite repeated requests there is still no schedule after 3 weeks. A hygiene aide came but left my mom in her same clothes with no pants and just a diaper. Her anxiety medication ran out and while we were told a refill would be coming no could say when. We also asked for a meeting to address our concerns but it was rescheduled several times and no one ever followed up. At a time when reliability and compassion were most needed we felt unsupported and overlooked.

Emerald Care Home is a wonderful place to take care of your loved one. My mother has been in their…read morecare for over three years, and I cannot recommend them enough. Carmen and her staff are kind, caring, and very attentive. My mother has been bedridden the entire time, and she has never had a bed sore or any other serious issues. The house is spotless, the meals are made in the premises, and the staff show genuine interest and concern for the clients. I am extremely fortunate to have found such a great place for my mother.

Emerald Care Home is a comfortable and and well designed home for senior living. There is a lot of…read morelight and openness in the living room, kitchen and dining room. Outside is a pleasant, large deck surrounded by trees, shrubs and flowers where we often like to visit my mother. But aside from how nice the home is itself, the care here is what is ultimately important. The caregivers really treat my mother well, just like a loved family member. She is 95 and wheel chair bound, but she is always treated with respect, included in conversations, and encouraged to share her wit and sense of humor. We know that she is comfortable, she eats very well, and she likes the owner and staff here. And they like her!

My clinical experience at Creekview was extremely positive. The facility is exceptionally clean,…read morewell organized, and maintained to a high standard. It creates a safe and welcoming environment for both patients and staff. It is a facility where professionalism, teamwork, and compassion are clearly prioritized. It is a place where I would be honored in pursuing employment after completing my clinicals. During my clinical experience, I felt encouraged to learn and was consistently supported by staff who were willing to share their knowledge while maintaining a strong focus on proper patient centered care. Having a grandfather with Parkinson's disease deepened my understanding of the importance of patience, dignity, and compassionate care; values that Creekview consistently demonstrates. I am truly appreciative of the professionalism and empathy shown by the entire team, and I would feel very confident entrusting my own family's care to this facility. Overall, Creekview reflects excellence in both care and workplace culture.

If you are looking for a place for an Alzheimer's, patient to have a long-term care, this is…read moreprobably a very good solution. If you're looking for short-term skilled nursing, I'm not so sure. I brought my mom in here to recover from major surgery. They screwed up the medications for the first 2 to 3 days until I came in and sorted it out myself. And if you're doing this, just be aware, that if the hospital transfers a patient, it can take them a minimum of 12 hours to get the medication to their facility, but no one will tell you this. So as a result, my mother who is suffering from extreme pain due to major surgery, had to wait almost 12 hours for medication because once I realized what was going on, I had two traipse to her house and procure some myself. And even once I thought we sorted it out, they still kept forgetting to give her some of the meds she was supposed to have for her eyes. It was eminently frustrating. They treat everyone like a dementia patient whether they have dementia or not. This is a material problem for people who do not have dementia. If someone is trying to recover from something, it means they will not get the attention, exercise, etc. that they need to actually recover. They'll be told to stay in bed and not move. Not helpful. They are shortstaffed on skilled nurses for the facility. There's basically one per shift and that is the only person who is allowed to do much of anything other than very basic stuff. Another material problem in my point of view The facility itself is very nice, clean, with a variety of separate spaces that are all well maintained. The food was high-quality. There are enough people around that you can feel like at least someone is always on duty and attending to the needs of the residence. Everyone who works there is delightful. To be fair, they listen to my concerns and tried to rectify and respond in a timely manner. If this is considered one of the best of the best, I'm alarmed for what that means for my own old age. It was OK. Like I said, if you're using it for long-term Alzheimer's support it's probably fine.

Three days prior to leaving for a week long vacation, my Mom started having some health issues and…read moreended up in ER. It quickly became obvious that I was going to need full-time in-home care for her during my absence. That evening, I made a phone call to Visiting Angels of Livermore. They offered to provide a full no-commitment assessment, and I accepted. The next day, Mr. Keith Beck, Executive Director, came to my home and evaluated Mom's situation and needs. Mr. Beck was on-time, professional, organized and efficient. Following the assessment, we were introduced to a recommended caregiver who, assuming my approval, would be responsible for Mom. She was professional, very conversational with Mom and an experienced caregiver. By the end of the appointments, I was confident that Mom would have good, comforting care while I was gone. I was extremely impressed that Visiting Angels responded so quickly, and was also able to provide and dedicate quality staff in a timely manner. I continued the caregiving services on a part-time basis after I returned home as Mom was still not quite stable. Another caregiver was introduced and assigned. After a couple of weeks of continued part-time care, Mom became much better and I was comfortable with stopping the services. I highly recommend Visiting Angels of Livermore. All of my experiences (and my Mom's) were positive. It is a very well managed business with a reliable, kind, and supportive team: owner, office staff, and caregivers. Thanks to Visiting Angels I was able to enjoy my vacation. I will definitely use them again when and if the need arises. If you are considering in-home care for a loved one, Visiting Angels of Livermore is it. An excellent Yelp score....5 Stars all the way!

Visiting Angels (Glendale)was a company my father and I were ready to invest in.He has alzheimers…read more/dementia and dealing with lymphoma.He is a retired police officer and It would cost alot for his care (24/7) ,but we had the funds set aside for his care. I know it's costly for home care,but we both agreed that these friendly folks would help us out.Price was not a problem.We made an appointment for the meet and greet home evaluation and get to know our new team members and our assistants.No one showed up at the appointmeant that they promised us in the beginning.I guess that $200,000 set aside for his companionship and round the clock care went down the drain. Him and I are going to use another home health care company since Visiting Angels has decided not to follow throug.

I am super irritated that this is the second time the Hope Chest has been picky about what they…read morechose to accept as donations. I am not donating poor quality items. The items are in great to excellent shape. My first experience with them as far as donations was when I needed a couch to be picked up. I heard they would pick up items. When I called they gave me the third degree and acted like it had to be brand new for them to pick it up. My couch was perfectly fine to donate and the family who received it was more than happy. Because in the end, I told Hope Chest to just forget it! They obviously didn't want my donation. Well, today I called ahead of time and the person I talked to said, "Make sure you don't have a truck load of donations right before closing!" She didn't say anything about them not accepting toys of any kind. I would not have wasted a trip. I also agree with some of the other posts, their prices are pretty high for a thrift store. Yes, sometimes the manager will work with you. But I don't like to haggle. I would rather just see a good/fair price, pick it up and take it home. I also wish they would have student/teacher discount day like some of the other thrift stores have. It would be nice. :)

Just cruising by and was drawn in with a 50% off sign? And it was!…read more Cool second hand store that was packed both with goods and people. I wish I had more time to go through the whole thing slower but not today. The service was busy for sure being half off everything. Last words...saved for another day.

I have learned a lot more now, but it's too late. The care was seeming good at the time. The…read moresupervisor that first came to my home and talked to me agreed with me my mom was not really needing hospice care. After talking to management she all of a sudden agreed with the office manager that she did need hospice care. It seemed as if the manager made her agree to putting mom on hospice care. It was a sudden turn around as if they would lose a patient. I'm wondering if they get paid big bucks if they get hospice patients, and if they pass, their SSA will no longer be given to them. I gave a good written review when they sent me the letter to give a review, but I have another friend going through this now, and it seems like they are encouraging her mom to pass. They keep telling her the mom is in transition, but the mom is still eating a little food and has no pain. I pray for God to forgive me for letting them come to care for my mom. It seems like they encourage meds to give to them. Same situation for my father in 2 months later. It was a different hospice, but all 3 of the care for hospice seem to have the same agenda.....I miss my mom!

These folks don't follow through and not only did they not provide me with the least bit of care,…read morethey did worse than that by not notifying anyone they wouldn't be providing me with the least bit of care. Prior to my total left hip replacement Lifeguard Home (Un)Health was contacted by the surgeon's office to provide physical therapy for me. Since they don't take Medicare insurance plans, they didn't bother to notify either me or my surgeon's office that they don't help people with Medicare insurance, so the surgeon's office thought it was all set. Unfortunately, this isn't the first, and probably not the last time I'll deal with a loser company like this that just drops the ball and never bothers to notify anyone about anything, and then just tries to deny and make excuses about everything. It's not just the frustrating experience dealing with the lameness, it's actually harmful for people who end up without the care they need.

I'm skeptical of these glowing reviews, so I'm writing my own…read more I took my dad to a brunch and learn there. It was impressive. They have a new culinary director which sounds luxurious. The food was delish. Dad didn't love the coffee but he can make his own. :) The staff has been there a long time and the ownership is also long-term which I find stable. There are a lot of pluses, but the icing on the cake was that each of three different residents talked to us in passing, and they were very cheerful and appeared happy. My dad is excited to move in soon, and it's a relief to the rest of the family. We're looking forward to my dad experiencing the Men's club, weekly happy hour, and nightly movies. I'll update my review in about three months.

My father lived in this facility for nine months, during which he fell 13 times, despite my clear…read moreand early disclosure that he had Parkinson's dementia. Rather than revising his care or offering support, the facility ultimately evicted him after his final fall, labeling him a "fall risk"--a fact they had known since day one. They violated legal eviction procedures by failing to give a 30-day notice, and informed me while I was out of the country, leaving my father in the hospital and me scrambling to find a new place for him. The lack of empathy during a vulnerable time was inexcusable. To make matters worse, the facility said the only way they would allow him back was if I paid for a private 24/7 nurse--an expense they knew was unrealistic. This was clearly a tactic to push him out while appearing cooperative on paper. Not sure if Aireen T. is still the director but she is not responsive, professional, caring, or compassionate at all. I had to involve Ombudsman to get responses from her on everything. There are also serious safety and staffing concerns. During a power outage in the heat of summer 2024, the facility had no backup generator. We overheard firefighters asking staff where the generator was, and staff admitted there wasn't one. During this incident a female resident was stuck in the elevator for literally hours on a hot summer day!! It was horrifying. Others, like the woman across from my father's room, were left in the dark yelling "hello, is anybody there?" My family and I went to her to calm her down ourselves as no staff member checked on her or other residents to reassure them during this electricity outage. They are clearly understaffed and many of the caregivers are not certified CNAs, and it shows. Staff routinely defer to residents' refusals for essential care, and hygiene, rather than providing informed, proactive support for those with cognitive conditions. Many times I showed up and I could smell he hadn't showered. When I asked staff why they would say that he refused so they didn't do it. Medication for my father was not consistently dosed at a consistent time which was also a huge problem. My father also experienced racism from two other residents, and when I raised this with the Director Aireen, they brushed it off--blaming the behavior on health issues such as UTI and did nothing to protect or acknowledge the harm done to my father. Aireen and executive management did nothing to soothe our concerns. This facility is not safe, not equipped, and not compassionate. I would not trust them with any loved one under any circumstances.