The staff here is wonderful! Beautiful building, fun activities and the food is AMAZING! The…read morecognitive programming - there's nothing like it anywhere.

Put down a $12,150 check to hold a room on the memory care floor for my mother, 90 years old…read more Deposited my check THEN went to evaluate mom, they decided she was not a good fit, no problem. I asked for my $$ back. I was told it had to go through the offices in TEXAS!! Now I have waited over 2 weeks and no money and no calls back after messages and text. They just want to pay for the new building. :(

I am extremely disappointed with the operations at this place. Opposite of what I was sold on by…read moresales manager. Severe lack of communication and organization at this facility. Important issues, like resident care and safety, are often overlooked. The management team is unresponsive Despite several attempts to address these issues, nothing seems to improve. Administrator does not return phone calls. Staffing shortages are a constant problem, and it directly affects the quality of care my Aunt facing. In some instances, I've noticed a lack of follow-through on promises made, which is very frustrating when it comes to the well-being of our loved ones. I am looking for different options as My aunt is unhappy at this place and management. I will not recommend this facility to anyone.

The facility is clean and well managed. Beauty w hills and trees surrounding the facility…read more Wonderful administration and caring staff. My mom was very happy here. I was overwhelmed and happy with the people here.

At 72 years old, I found myself faced with a 60-day notice to move, after living in the same place,…read morein SF, for 34 years! And being the bldg Mgr there for 24 years, I also lost my job, as well as my home all at once. I was devastated; but, I was happy to finally retire; but was so anxious with no where to go, and I prayed; not knowing, except I knew to trust my heart! I believe God showed me the way to retirement in beautiful San Ramon at Aspenwood somehow, someway! I was greeted with the most pristine new surroundsings, while Leanna heard my sad story and helped me so much with the application process, and speeded up things such that I was able to move in earlier than I ever expected! Because my brain was still processing the turmoil of uprooting, Leanna's kind and efficient disposition made me so comfortable in a new situation ! Sofia also was so friendly and caring in showing me the units and also hearing my story, that I immediately felt comfortable in a new environment. My heart responded to the very first unit I saw! I knew I had to live at Aspenwood. Thank you, Aspenwood, for taking me in!

Never anyone to talk to. Can't get through on the phone and front doors are lock when visiting…read more Poor management

I've had the pleasure of working with the team at Discovery Commons San Ramon since before their…read moretransition from Watermark and even with the name change, the entire team has remained the same along with the heart of the Community. From the amazing residents to the compassionate staff, it's truly a joy to be a part of such a vibrant and caring environment and a community im proud to be connected with!

From the owner: Nestled in California's storied wine country among picturesque rolling vineyards, The Watermark at…read moreSan Ramon offers boutique-style Assisted Living and Memory Care in an idyllic, tranquil setting.

Office/administration was less than helpful in processing a refund. My concern over business…read moreoperations detracts from the care staff who were pleasant and professional, but we decided to not move in so I have no day-to-day personal interaction.

First the good- very beautiful building, nice to visit…read more good food, very nice wait staff and chef in dining room. Pretty grounds, flat and good for walking. quiet location. Very kind front desk staff. The cleaning staff is very good and the maintenace staff are also excellent, The Cons- 1-Rent will increase 7-8% every year to the day. 2-If you pay for showers, your parent may or may not get them, maybe 25-50% of the time. They seem understaffed and do not have a transparent way to keep track, report or let family know 3- the elderly must put their laundry into the hallway for pick up which is difficult given that the doors are very heavy and most residents use walkers and canes. 4- Do not rent and apartment on the 3rd floor unless your parent is able to use stairs, the elevator breaks at least once a year due to water issues and there is only 1 elevator to the 3rd floor so they are stuck up there until it is fixed which sometimes is weeks if they can't use the stairs. 5- Since the corporation of IVY park took over this facility, the most of the staff turns over every 1-2 months. you will not get to know a caregiver, they don't even attempt to introduce you to care givers. The management, nursing, and activity directors change about every 2 months so there is very little accountability. the only staff that has been constant is the waiters, the maintenance crew and the front desk. 6- their "fall and call button" is a one way system (no voice) so the elderly do not know if the call has been received and the response can take up to 2 hours or never, so if your parent is mildly cognitively impaired and does not carry or cannot use a cell phone, it is not a reliably safe system. Unfortunately they have not invested in a better and more updated system. Overall, it's very hard to find good care for the elderly and Ivy Park, despite the high cost is a mixed bag. I'm not sure that any other place is better, but just be aware of what you are getting into before you sign on the dotted line.

I would give Reutlinger 0 stars if I could. I know several folks who have had appropriate care…read morehere, but while Reutlinger is "in network" on our United Healthcare insurance plan, our patient was denied acceptance because "we don't make enough money off commercial insurance patients so we are denying the hospital referral". This was for a short term stay for a person post TKA.

I can't say enough good things about Hannah Galli at Reutlinger. She went above and beyond to make…read moresure my mom was well cared for. Hannah patiently answered all of my questions and was always professional, friendly, kind, and informative. People are quick to complain but often forget to give praise--this is praise that is truly well deserved. Thank you, Hannah, for making such a difference!

I needed desperately to find a place for my mother who had a stroke and couldn't take care of…read moreherself any longer. I found myself being overwhelmed by the daunting process of trying to choose the best place for her before I contacted CarePatrol which was a godsend. Zachary took on the task of narrowing down the most suitable options and took all the stress off of my not choosing the wrong place since he had already personally visited these assisted living communities and showed me their state inspection reports. It has been about 4 mos. now and my mom couldn't been placed any better and is loving all of the attention she is getting. I would highly recommend using them and don't think I could have made such a quality choice on my own. Its nice that there is no charge for their service as well.

Our family is incredibly blessed to have found Sunrise of Danville. The staff is truly…read moreexceptional--caring, compassionate, and attentive to every detail. They treated my mother with such dignity and respect. They didn't just care for her; they truly loved her. It's such a relief to know your mom is safe, comfortable, and happy. I want to commend Management for their excellent customer service. We had a long-standing issue regarding insurance coverage that seemed complicated. The billing department, particularly Anne, took the time to review the details and solved the issue within days. They truly made a stressful situation manageable, acting with professionalism and care.

Abhorrent experience at Sunrise! What a complete bait and switch experience, be CAREFUL if you are…read morelooking to send a loved one here, their pricing will change despite promises to the contrary, just beyond thankful we made another choice for our parent. Tai'ra the acting manager was very dishonest with pricing despite my asking many times about the care we needed. And the other review I just saw about a broken elevator is 100 accurate, and should be reported to the state as they have poor stranded residents stuck upstairs both times we visited (literally stuck as they can't walk down the flight of stairs to the dining room and main first floor),

My Auntie had been staying at Golden Hill for several years and even celebrated her 99th, 100th and…read more101st birthdays with a amazing celebrations at GHH. Their owners and workers have always been outstanding with their many holiday celebrations besides their great daily care. The home is super-clean and the first thing we noticed was how well lit with natural lighting the home had. Plus the beautiful covered patio makes for a happy residence. All the other family members of residents have agreed with us regarding GHH superior care for our loved ones.

Good Place to heal and recovery!!!! Good Place to have physical therapy!!!! Good Place to take care…read moreof family member!!!!

My father's first day there was today. Within a couple of hours after we dropped him off they…read moreshaved all the hair off of his head. It doesn't look like my dad anymore - he's never worn his hair like this! We never gave approval for it. My sister sent me a pic the care home sent her tonight of him. He now looks like a concentration camp survivor and it's heartbreaking. It's bad enough my dad has to be in a care home but they take him in and make him look horrible and nothing like my dad on the first day! it was not their place to do this. Edited to add: this is the next day and I called over there to let them know I'll be coming over to visit my dad. The lady in charge, Cynthia, LAUGHED at me when I said I'd like to talk to her in person about them shearing all my dad's hair off of his head yesterday. She LAUGHED at me like my concern was a JOKE to her. When Cynthia answered the phone I thought I had misdialed because she answered with just a "hello" and was chewing food at the same time. Very unprofessional! So it appears now I can only visit my dad at a place that laughs at the family's concerns. As of right now my father has only been there less than 24 hours and I wish we had him back at home.

My mom has been living here for 3+ years. The staff is wonderful and they love my mom. Thank you…read moreBlueGarden Care!