I'm skeptical of these glowing reviews, so I'm writing my own…read more I took my dad to a brunch and learn there. It was impressive. They have a new culinary director which sounds luxurious. The food was delish. Dad didn't love the coffee but he can make his own. :) The staff has been there a long time and the ownership is also long-term which I find stable. There are a lot of pluses, but the icing on the cake was that each of three different residents talked to us in passing, and they were very cheerful and appeared happy. My dad is excited to move in soon, and it's a relief to the rest of the family. We're looking forward to my dad experiencing the Men's club, weekly happy hour, and nightly movies. I'll update my review in about three months.

My father lived in this facility for nine months, during which he fell 13 times, despite my clear…read moreand early disclosure that he had Parkinson's dementia. Rather than revising his care or offering support, the facility ultimately evicted him after his final fall, labeling him a "fall risk"--a fact they had known since day one. They violated legal eviction procedures by failing to give a 30-day notice, and informed me while I was out of the country, leaving my father in the hospital and me scrambling to find a new place for him. The lack of empathy during a vulnerable time was inexcusable. To make matters worse, the facility said the only way they would allow him back was if I paid for a private 24/7 nurse--an expense they knew was unrealistic. This was clearly a tactic to push him out while appearing cooperative on paper. Not sure if Aireen T. is still the director but she is not responsive, professional, caring, or compassionate at all. I had to involve Ombudsman to get responses from her on everything. There are also serious safety and staffing concerns. During a power outage in the heat of summer 2024, the facility had no backup generator. We overheard firefighters asking staff where the generator was, and staff admitted there wasn't one. During this incident a female resident was stuck in the elevator for literally hours on a hot summer day!! It was horrifying. Others, like the woman across from my father's room, were left in the dark yelling "hello, is anybody there?" My family and I went to her to calm her down ourselves as no staff member checked on her or other residents to reassure them during this electricity outage. They are clearly understaffed and many of the caregivers are not certified CNAs, and it shows. Staff routinely defer to residents' refusals for essential care, and hygiene, rather than providing informed, proactive support for those with cognitive conditions. Many times I showed up and I could smell he hadn't showered. When I asked staff why they would say that he refused so they didn't do it. Medication for my father was not consistently dosed at a consistent time which was also a huge problem. My father also experienced racism from two other residents, and when I raised this with the Director Aireen, they brushed it off--blaming the behavior on health issues such as UTI and did nothing to protect or acknowledge the harm done to my father. Aireen and executive management did nothing to soothe our concerns. This facility is not safe, not equipped, and not compassionate. I would not trust them with any loved one under any circumstances.

My Dad has been a resident since October 2025. I literally have nothing but wonderful things to…read moresay about the full staff and the facilities. From the Executive Director to the Marketing Director to the Activity Director & Assistant Activity Director to the Chef and ALL the caretakers and those who maintain the facility and those who clean the rooms, and the front desk assistant........they are all very professional and so caring! This is a very tough industry to work in. The kind care all the caregivers provide my Dad is amazing and honestly unbelievable. They are all positive and upbeat with the residents and very focused on providing appropriate care while also adjusting to their needs. They really work to bring some joy to the residents in this very trying time in their lives. The communication between all departments is quick, consistent and thorough. They also do a superb job of keeping the family informed on how my Dad spends the day, what "kind of day" he is having, any health changes or challenges in his care, etc. It was a very tough decision to move my Dad to a memory care community. When I am at home at night I know that my Dad is where he needs to be and he is very well cared for. Blessings to all at Sunol Creek Memory Care....it is earned and deserved.

Our mother recently moved to Sunol Creek Memory Care and we couldn't be more pleased with the…read moreoutstanding care they provide. They have done everything possible to ease her transition to her new home. It is a beautiful and very well-kept home. The staff are highly competent and professional and always very supportive and positive with the residents. Most import to us as family members, the staff treat our mom with respect, dignity and kindness. This is a very special place. James Burton and Laurie Burton Kurtzer

My clinical experience at Creekview was extremely positive. The facility is exceptionally clean,…read morewell organized, and maintained to a high standard. It creates a safe and welcoming environment for both patients and staff. It is a facility where professionalism, teamwork, and compassion are clearly prioritized. It is a place where I would be honored in pursuing employment after completing my clinicals. During my clinical experience, I felt encouraged to learn and was consistently supported by staff who were willing to share their knowledge while maintaining a strong focus on proper patient centered care. Having a grandfather with Parkinson's disease deepened my understanding of the importance of patience, dignity, and compassionate care; values that Creekview consistently demonstrates. I am truly appreciative of the professionalism and empathy shown by the entire team, and I would feel very confident entrusting my own family's care to this facility. Overall, Creekview reflects excellence in both care and workplace culture.

If you are looking for a place for an Alzheimer's, patient to have a long-term care, this is…read moreprobably a very good solution. If you're looking for short-term skilled nursing, I'm not so sure. I brought my mom in here to recover from major surgery. They screwed up the medications for the first 2 to 3 days until I came in and sorted it out myself. And if you're doing this, just be aware, that if the hospital transfers a patient, it can take them a minimum of 12 hours to get the medication to their facility, but no one will tell you this. So as a result, my mother who is suffering from extreme pain due to major surgery, had to wait almost 12 hours for medication because once I realized what was going on, I had two traipse to her house and procure some myself. And even once I thought we sorted it out, they still kept forgetting to give her some of the meds she was supposed to have for her eyes. It was eminently frustrating. They treat everyone like a dementia patient whether they have dementia or not. This is a material problem for people who do not have dementia. If someone is trying to recover from something, it means they will not get the attention, exercise, etc. that they need to actually recover. They'll be told to stay in bed and not move. Not helpful. They are shortstaffed on skilled nurses for the facility. There's basically one per shift and that is the only person who is allowed to do much of anything other than very basic stuff. Another material problem in my point of view The facility itself is very nice, clean, with a variety of separate spaces that are all well maintained. The food was high-quality. There are enough people around that you can feel like at least someone is always on duty and attending to the needs of the residence. Everyone who works there is delightful. To be fair, they listen to my concerns and tried to rectify and respond in a timely manner. If this is considered one of the best of the best, I'm alarmed for what that means for my own old age. It was OK. Like I said, if you're using it for long-term Alzheimer's support it's probably fine.

THE worst assisted living and memory care in the Bay Area! Do yourself a favor and PASS BY this…read moredisaster of a facility. It looks nice and pretty from the outside, but the management is truly horrible. STAY AWAY....move along. I moved my Mom out of here due to negligence. Don't even consider this.

I would like to put in a complaint on Oakmont assisted living company for Ivy Park assisted living…read morein Pleasanton, for gouging money about medication . Oakmont corporation is trying to get rid of Kaiser pharmaceutical company and have their own contract pharmaceutical company. That are gouging and it won't be for free. I have Kaiser health benefits that the medication is paid for already through my benefits. oakmont corporation hired their own pharmaceutical company. Consensus has your own pricing in bubble wrap that makes it easier for there corporation that they do not trust their employees to handle medication that is given in the bottle. I am just asking that Kaiser Permanente fills all my medication for me. That Oakmont company and Ivy Park. Pleasanton will accept that. Already per month I do pay. which is the Care is $6,270.00 + Rent is 5,930,70= $12,200.70 monthly that's cash. And they want to add more per year $642.00 it's F-en crazy.

I just "sort of moved in" 6 weeks ago -- I have a few pieces of furniture and will completely move…read morein this summer after I have sold my house and can bring my furniture to my new home. The staff has been very helpful, the residents are friendly and welcoming, the food is good, and I look forward to becoming involved in the many social activities that are offered. I would certainly recommend Stoneridge Creek to others -- in fact I already have!

We have a lovely monthly dinner in the Wine Room where new residents are invited to attend. In…read moreaddition to a very special menu, they hear about all the activities and ways to get involved. They are assured they can be as active as they want to be, and are encouraged to sit in on various committees and clubs to learn about what they do. These dinners are always a big hit!

Christine at Creating New Hope Senior Living Advisors has been an incredible resource during a very…read moreoverwhelming time for our family. From the moment she answered the phone, she was compassionate, patient, and reassuring. During our very first call she gave me the information and guidance I needed to move forward. Within an hour of speaking with her, several senior living communities were already reaching out to me. Before connecting with Christine, I had called many facilities myself and only received one call back. All we had to do was schedule the appointments. It was clear that Christine has built strong and meaningful relationships with the communities she works with. We ultimately placed our uncle in one of the independent living communities she introduced us to, and the process felt so much more manageable because of her help. She also helps families explore assisted living and skilled nursing options, which makes her an incredible resource no matter what level of care is needed. If you are trying to navigate independent living, assisted living, or skilled nursing options for a loved one, I highly recommend reaching out to Christine at Creating New Hope Senior Living Advisors. Having someone knowledgeable and compassionate guide you through such an uncertain time truly makes a difference. We are very grateful for her support.

Christine was very helpful for my wife and I. We were looking for independent living facilities in…read morethe Livermore area. She was very prompt on picking us up and very organized thru the day. we saw 4 facilities . She was very informative and very willing to help. My wife and I were very fortinuate to have Christine input. Janet and Jerome

Purposeful Angels Home Care: Truly Exceptional Care! As an…read moreHCA caregiver, it's an absolute pleasure and privilege to represent Purposeful Angels Home Care. This team is genuinely exceptional, consistently going above and beyond for every client including our cherished veterans and private clients. Their service are delivered with such purpose, compassion and passion. Making a real difference in the lives of the older adults and veterans they serve in our community. We Love serving!

Jessica, Is Kind, always on time, compassionate, extra helpful to spouse, takes good care of client…read more(male) , friendly to animals, efficient with organization.

Alert!!! Be very careful joining this facility. The management staff has just completely turned…read moreover with a very poor transition strategy. The points system for additional care has been jacked to increase the cost for meds and personal care, in just 6 months leading to the same services for $400 more per month. But the worst is we just had a Norovirus outbreak (they ignored) with several message to the staff and no call back that lead to infection of my mother(ended in a hospital visit) and my entire family (wife, son, bother, sister-in-law and me). While the facility is beautiful, I would not recommend it do to the staff follow-up. We are looking to move my 94 year old mother to another facility.

Nice place to visit, but I wouldn't want to live there. The facility itself is deceptively nice…read more my Dad lived at EV for 18 days and in that short time, I became overtly aware of the lack of management staff. As soon as he arrived, I began to receive calls of him falling. It was clear that he needed more care than he was getting, even though he was assessed and placed in assisted living with a level 5 care. We were never given a care plan and I witnessed him calling for help multiple times with no one arriving for over 20 minutes. They lost my dad's medication, ran out of diapers and he went to the hospital 3 times while he was at the facility. He required 4 staples in his head and there was blood left on his door for over 24 hours, which I eventually cleaned myself. On the third trip to the ER I told Kaiser staff that under no circumstance was he to be released to EV, it was not a safe environment for him. I tried to reach out to Marissa and her supervisor Lori but again was met with lukewarm responses. Apparently, all staff was at an offsite conference and there was no management on site for over 48 hours. I needed the money back for the so I could place my dad in a safe place, but EV had withdrawn $17k from my dad's account. Needless to say they we're making an already difficult experience excruciating. Please, if you're considering EV for your loved one, think again. I looks nice on the outside, but on the inside it's an unsafe, and they are extremely short staffed.

Our mom has lived here since April, 2022. Wonderful and thorough care, great meals, and the home is…read moreclean/organized. We are thrilled to have our mom in a safe and loving home.

I began looking for a place for Mom in 2012 when I could no longer care for her in my home. I was…read moreso happy to find such a loving home with the best care possible. Mom is happy and loves her care givers. This is a home in a neighborhood with 6 residents and two full time caregivers. Cristina the most kind and caring Administrator who is always on top of the care and completely involved. Mom has to go out to dialysis 3 times per week and with the protocols in place the home has remained Covid free!!