What could improve? Well, to start with the wait time. And then there is employees that are not…read morehelpful, contradict what Customer Service tells the customer, and then adopt somewhat threatening demeanor when the manager has asked for

I have been a Verizon customer for 25 years with a family of 5 on the plan. We spend about 5k/year…read morenot counting phone and accessory purchases. I went into Valley River Center Verizon store at 7:40pm, knowing the exact phone I want to buy and all my stuff backed up and ready. INSTEAD, they advised me to come back at 10am tomorrow as one of the employees needed to go home and the other had to finish with one customer and go home. I am ready to buy 1100.00 phone and am turned away. I hope the young sales guys get a good night sleep.

If you need good internet and like to support your local community then this is your company. They…read morehave changed names through the years but the internet connection has always been exceptional. They don't even require wires to your home either. Don't get this confused with satellite internet which is the worst out there. This company can give you uninterrupted streaming service on multiple devices plus still be able to play your favorite online game. Miles in particular is very responsive and easy to work with so ask for him.

Update #HunterCommunications has confirmed they are applying the $60 month I paid in advance and…read moreconsidering the account settled. I appreciate the professional closeout, and I want to note that publicly. For context, my decision to leave was based on a longer pattern, not a single ticket. Over roughly a year and a half, I dealt with recurring instability and spent a lot of time troubleshooting on my side and working with support. I replaced equipment early on and kept trying to make it work, but reliability never reached the level I need. The last straw was a customer engagement issue. I made a LinkedIn post describing what I was experiencing. A company leader commented on the post, but the response was directed toward another commenter and not to me, the customer who raised the issue. That moment clarified where the consumer experience sat in the priority stack, at least from my perspective. On December 12, 2025 I took the equipment offline due to reliability concerns, returned it on December 17, 2025, and moved back to Xfinity. In my environment, stability returned immediately after the change. I also want to give credit where it is due. Aleas (pronounced "ah-lee-s," and I apologize if I have the spelling slightly off) made me feel like I mattered as a customer in this situation. Jennifer did as well. In my professional estimation, both deserve a raise. The only other positive experience I had was the installer, who was a genuinely friendly and professional guy. I am sharing this as a factual update for anyone researching providers. I appreciate Hunter resolving the billing cleanly. At the same time, based on my experience, I cannot recommend their consumer service for situations where consistent reliability and direct customer communication are critical. I hope they continue improving the consumer side, because the infrastructure can be strong, and the customer experience should match it. *********** Original Review Based on my experience, it is my professional recommendation not to buy Hunter Communications fiber service for residential use. I paid a month in advance, spent about a year and a half troubleshooting stability problems, and ultimately had to go back to Xfinity to get reliable service again. I am a Technical Consultant with 30+ years in support, hardware, and software, and I exhausted every reasonable step on my side before giving up on their connection. Hunter knows their equipment has been offline at my location since the 11th, yet they are keeping the month I paid in advance and are now trying to charge me roughly another $100 on top of that. From what I can tell, somewhere around 95% of their revenue comes from government and enterprise contracts. Any business they lose on the consumer side does not appear to affect their bottom line in a meaningful way. They grew up servicing government clients and, in my opinion, they operate like a government contractor, with the same IT and responsiveness shortcomings I have seen in that world. To be fair, the customer service representatives I spoke with generally seemed to care and tried to help. My concern is with upper management and policy. In my view, they show very little interest in doing what is right for consumer-level customers, even when the service has been unstable and that fact is well documented.

I had two projects performed by Northwest Connect. First, a Starlink installation, and I was very…read moreimpressed by the service and the professionalism of the technician. As a result, I called them back to install a wireless bridge to extend my internet to a remote structure, and they did a great job too. I know that I will call them for my next project.

Excellent customer service, real person answered and was able to install on a specific date and…read moretime that I requested. I love having someone local to assist me if I have any issues.

Great experience with Kyran, we went there to open a new service he explained everything well and…read moregive us a great plan for us.

They are the worst company I ever had to deal with. I have reached out dozens of times. My cable…read morehas been on and off for weeks, I am on hold as I'm typing this. I just need a rep to come out. 25 minutes and counting. I made the huge mistake of upgrading to iPhone 17 and now have to stay with Xfinity until my contract ends.

Alyrica has spectacular customer service. Sean, Theodore, and Alex have come to our house and…read moreaddressed an intermittent problem with our internet connection. They have been extremely diligent, and have solved the problem(s). Everyone that we've had contact with at Alyrica has been extremely helpful, and very pleasant to deal with. We live in a semi rural area with limited cell service, and we now have a strong and reliable internet connection. I can't recommend Alyrica and the Alyrica staff highly enough!

Sean came out to our business location in Sweet Home OR and was able to fix our internet connection…read morefor higher speeds and our Wi-Fi connection to work throughout the older building we are in (with many concreate walls sometimes the internet connection can be spotty). Now everything is running smoothly. He was very helpful professional and kind. Highly recommend!

Ive been a long time tmobile customer so Ive had a lot of different tmobile store experiences…read more Theres a reason we drove two hours to get to the nearest experience store-- it was worth it. We pulled in around 5 on a Saturday and the store was nearly empty so we got immediate service. Alex was super friendly and helpful. No shame or shade for being from the 1900s and not being super tech literate. No upselling. Just great service. We were out in like half an hr. Highly recommend.

Brittany was very helpful and quick. Thank you for great service. She diagnosed the problem with my…read morephone and had me on my way in no time.

Customer service .. 30 min and 5 transfers and still couldn't get help. I'm glad that I will never…read morehave to deal with this rip off company ever again .. I don't even know why they are still in business

I would rate it less than 1 if it was possible. After 3 international calls regarding our TV box,…read morewhich would drop recorded programs, and then maybe, maybe, the next day they would return. I spent at least 3 hours with these folks. First it was a system issue (didn't fix anything), then something else (didn't fix anything), then a fix and the person was to call me back the next day (didn't happen). Supposedly, there is a next x box at the local store in Eugene, Or that I can pick up. But their phone number doesn't work. If I had an option, I would drop everything we have with Xfinity...the worst customer service that I have ever encountered, any where for any thing.