Be careful getting your eyebrows done here. I explained to the lady (blonde and brown hair) that I was letting my eyebrows grow and just wanted them cleaned up.. Before laying on the table she reassured me that she could do just that. She accidentally got waxed in my hair and the only way of getting it out was to yank it out. What disturbed me the most was that she thought it was funny. When she was finished, I got up to look in the mirror. She could tell I wasn't pleased. I told her my left eyebrow was extremely thin and she suggested thinning out the right to match. ‍ read more

What a horrible experience! I came in for a mani and left with a mess! I used to love this place, but I'm not sure what has change. They have a few new employees from what i can see. James is their new manager and whom did my nails the first time i came in for a relaxing hour to myself. Unfortunately, i was more uncomfortable than i have been in a while. When we did converse, his conversations were more and more inappropriate every time i tried to change it. I'm pretty sure i had his phone number slipped in my purse when i went to wash my hands. Of course i haven't called the number, but you sure can 9193487680. Not only did he take FOREVVVEERRR because he cant sit still and wont stop getting up every couple of min to do God knows what without rewashing his hands, but by the time he was done.. my nails were too short, lumpy, my cuticles were cut, and i was way more unrelaxed than i would ever care to be in a "spa like" enviroment. Unfortunately i ran out of time and was unable to let someone else fix it. I returned a week later hoping to see someone else as i USED TO recieve great service here and i was placed with Queenie. Queenie likes to over book customers and then rushes through your service like you're just another dollar in her pocket. My sevice was not comped as a "redo" for the horrible service recieved a week prior, meaning when i left i was forced to PAY FULL PRICE! What i pay and tip is reflected from the service i recieve. The customer service is lacking. To top it all off... she had the audacity to reach out to me giving me her personal number ensuring she can fix them off the clock. I don't pay to have to have to get something fixed. HOW IN THE WORLD DO I PRETTY MUCH END UP WITH AN EMPLOYEE PHONE DIRECTORY AND WHY IS EVERYONE GIVING ME THEIR PERSONAL PHONE NUMBERS!?!? Seems shady... time for a new nail salon. One with actual CUSTOMER SERVICE!!! 8453130143 read more

Awesome service! Me and my young daughters went and they felt like pampered princesses. I will definitely be back.

We made an appointment for 2 pm. We were not addressed until 2:25. Our pedicure didn't start until 2:45 after we had been waiting in the water for so long that the water had gone cold. During the actual pedicure, they kept trying to up sale us on other services. For the pedicure itself, all my toenails are unevenly shaped. A waste of an afternoon. read more

Clearly not the same quality that they used to have. I was told Bronson has "other shops" he manages, which might be the issue. While it's acceptable, yet my dip nails that should be thin are ver thick more like acrylic. Since the dip is about twice the price, I would have chosen acrylic for $20+ less. The technician was gentle and diligent. The appearance of the nails are okay, and I simply don't have the time to have them filed thinner. Another service previously offered was beverages, yet it seems one must request these rather than them being offered. For the higher price they charge, there are now others that provide comparable service and quality for less. read more

Not sure what has happened in the most recent months but this place once was so amazing. I first came to get my nails done for prom and kept coming back. A lot of the original people have left. I came in recently to get a fill in and had a run in with a woman named Andy. She ripped off my nails that were slightly lifting. She forced them off completely then told me I needed a new set. She was very rude and constantly on her phone. I got them done by someone else but they ended up charging me $57 for half the set she ripped off. read more

This is by far the best salon I have been to around the area in 15 + years. The salon is beautiful and immaculate. The pedicure chairs look like a princess throne. The technicians are better than anywhere else I have gone to. The manager Bronson is so nice and very attentive and observant of the customer needs. Plus complimentary wine and beverages. I am a convert. New technologies for nail care, hand lotion is fabulous, paraffin wax is awesome. Go here !!!! read more

I had a 5:00 appt, come in at 4:45 and they don't get started on my fill in until 5:20. Then, notice other customers have complimentary sodas and waters, none of which were offered to me. In addition, they started taking people who came in after me and without appointments before they took me. A fill in is listed as $28 and they charged me $37 when I had no additional work done. Pricing seems to be an issue because they had a customer come back in questioning the price they charged her. read more

I would not recommend this establishment. I can confidently say that this is the worst manicure I have ever had. The nail shape is not what I asked for at all. Each nail is a different shape, and one started bleeding. Next time, I am doing my nails at home. read more

Poor customer service, most of the workers don't speak nor understand English. Showed a picture of what I wanted and got the complete opposite! Will not be returning read more

Update: Went back the following day to have them fix 3 nails that chipped the same day I got them done. I called ahead to ask if this was something they would do and was told to no problem. Well, when I get there, again, no one greets me and I tell them I called earlier about fixing my 3 nails and the workers are all looking as if I have 2 heads and questioning as if I don't know what I'm talking about and as if I was not there the previous day. I am convinced they are racist. The guy who did it the first time wasn't there so someone else had to do it (the guy who was rushing me to move). He begins to fix it by just drilling and then re dip it, without removing it completely. I get dip powder often and have been for the past 5 months so I know the process. I'm telling him he needs to remove it in order to properly fix my chipped nails. He gets mad, throws the files and says "Come back tomorrow so John can fix it"! So rude!!! I ask for the manager because I don't live in NC. Then some other worker comes over and says to me "You need to stop speaking". This entire salon and the workers are a joke. Someone else came over and told the guy he needed to remove the existing powder completely before redipping to correct it (exactly what I told him before he wanted to throw a tantrum). Save your money and do not patron this salon if you actually care about quality, customer service, and professionalism. read more

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One of the best nail salons I've ever been to. They removed my gel polish for me and the new coat they applied was pristine. I was offered a drink several times and was always attended to. A beautiful environment and excellent service. read more

I have gotten my nails done many many times here and every time I have gone I asked to have Trina do my nails. She has done a very great job doing my nails and I love them every time! She is a great employee and has helped the business greatly. read more

Had the worst experience at this nail salon, and it was my second time giving them a chance. Pedicure lasted maybe 15 minutes, it was more like just a polish and still had to pay the $28. Also needed a gel polish change and the lady helping me left the aluminum foil on way too long that it started thinning my nail and burning. I originally have nice thick natural nails. The gel polish feels cheap and my nails now are super thin. Definitely would not recommend this place. I don't feel as if they put the customers first, especially for what you pay. read more

I came into the shop and no one greeted me but 2 Caucasian women came in after me and they were both greeted and serviced before me. I sat patiently and waited another 15 minutes with no one saying a word to me... Then I went up to someone and asked when I could get a simple polish change done and they told me I'd have to wait another 20-30 minutes. I walked out... I've been going here for a year and getting my nails done every 2-3 weeks and this is how I'm treated? No thanks... I'm on my way to find a new shop now. read more

Went in yesterday for a fill-in. I waited 30 minutes and wasn't acknowledged except for when I walked in the door. This place used to be the best in the Garner area but apparently it has gone downhill in the past few months. I'll be spending my money elsewhere. read more

Be careful with the service here! And ESPECIALLY THE CHARGES!!! On Thursday July 2nd. My friend and I stopped for a manicure and pedicure to celebrate her new home in Clayton. We decided to upgrade the pedi and do a simple manicure. We were walk ins and were seated quickly. The pedicures were okay, disappointing because we had upgraded to the spa special. The manicures were quick and decent. My lady charged me $56.00 for both services. I generously tipped her $14.00 since it was a holiday. When we left my friend asked how much my services were and I told her $56.00. She was shocked because her services, SAME AS MINE!!, were $76.00 with a $10.00 tip! Her lady made a $30.00 tip!! Unfortunately my friend was from California and leaving early the next day or we would have returned to talk to management. As it is my friend is relocating to Clayton, and knows quite a few people there, and will not be going back to Embassy Nails Spa or recommending this place. I have the menu with the prices, you can find it online but not in the store. Wish I could post the pictures! read more

I was highly disappointed with my service. I had a guy technician whom was extremely rude. I asked him to trim my nails shorter, he caught an attitude. The nails on one hand is longer than the other. He kept stoping to check is phone. It was an awful experience. I read more

This place is HORRIBLE. Seriously don't waste your time or money. I went here with my sister and a friend. The staff was extremely rude. They laughed and talked about us the whole time.. even pointing fingers. Not trying to hide that fact AT ALL. The pedicure station was unsanitary. I put my feet in and the water was freezing cold and fuz was floating around in the water. I accidentally dropped my nail polish when they made me change seats and it went under the small table between the chairs. All three of the techs acted super annoyed and almost told me I had to pick a new color all bc it inconvenienced him to move the table and look for it. All 3 of us ordered the "basic" pedicure package and we all three got very different pedicures. My sister and friend didn't even have lotion applied. How crazy is that! We then decided that we had wasted our time enough and decided to pay for our terrible pedicures (reluctantly), skip the manicures and leave. My sister then got charged 6 more dollars for a callas removal that she did not ask for! The nail tech was SO rude and never explained any additional services & my sister never requested anything extra. I have never had a more pitiful excuse for a pedicure in my life. The nail tech even said "good" and laughed when my sister said no thanks to the manicure. This place is a joke. I felt mocked as a customer. None of us left a tip- and we never do that- but they were less than deserving. If I could leave zero stars I would. Seriously people.. take it from me, save your dollars for a service that is worthy of your time and hard earned money. read more

Was just ok. Typical nail shop. Nice decor. Looked as if whoever worked the previous evening did not do a good job at cleaning before closing. If you pride yourself on sanitation and have this notated on your business card, your place of business should reflect this at all times. Would be nice if they wore name tags or introduced themselves. Wanted to give them a try because they are new and closer to home, but will be returning to the shop I normally frequent. read more

Just left and I am far from impressed!! The first time I came, Bronson did my nails and did an awesome job. This time, Kim did my nails and it was horrible. At first I noticed some of my nails were crooked so I mentioned it and she said she didn't see it and handed me the nail file to fix myself. Bc she was in a hurry, all of my nails are rough and the top coat isn't smooth at all. None of my nails are even and MOST of them are crooked. I'm so disappointed and most likely won't be returning. Needless to say, I ran out of time so I paid and left. read more

I really wanted to love it l, but I did not have a great experience. I made an appt for a mani-pedi. Had a pedi, water too hot (yes, I told them). The technician used the callous remover and kept scraping and scraping until my heels were almost raw. Yes, I tried to tell him to be more gentle and I pulled my feet back a couple of times, but he did not speak any English and apparently did not understand my gesture...and no mention of my mani whatsoever... I ended up choosing to forego the mani after the the issue with my heels.....something else I noticed (I've been there twice) is that you can stand at the check-in desk for too long and not be acknowledged or spoken to. I've had better experiences elsewhere. read more

Based off of my first experience at this nail salon, I would've rated 5 stars which is the reason I returned a second time. The second time I returned, I brought my sister along with me who also needed her nails done. She does dip gel and I do liquid gel. When I say both of our nails look terrible... they look TERRIBLE. My sisters nails were completely messed up and poorly done. She got SNS and it was all over her fingers and cuticles. The guy even said to her, "sorry it's all over you, it should come off in a few hours" and didn't even attempt to fix it. My nails were also poorly done. None of them were the same shape and the liquid gel looks awful. Highly disappointed considering I had a great first experience- I don't know how it's possible to have such drastic experiences at the same establishment. We will not be returning. If you go- make sure you know who you are getting. Complete either hit or miss depending on the nail technician. read more