poor communication at the pharmacy!! I was told by a…read morepharmacist that my monthly script was ordered & will be in today @ 9:00 am I received a text that it was ready @ $637.99 Yesterday - I called and after 15 mins on hold I get an explanation that generic was mistakenly ordered ( it's usually $135 a month) I then ask for the kind I normally get( not generic ) & was told again tomorrow @9:00 I said I really hope so because I have to take this everyday or have horrible side effects So now I cross my fingers again Hy Vee needs to take responsibility for an error & at least apologize for this mix up.--I've also driven to other Vy Vees to find this med when this location is out. My tip is ALWAYS call ahead of picking up your order & make sure it's correct

I switched from Walgreens to Hy Vee as I was told it was a lot cheaper. And you know what it is!!!!…read moreThe prices on meds is way cheaper. When I've had to get prescriptions filled for my kids or myself I have noticed a big price difference. And the staff there is very friendly and attentive. They get you sorted very quickly! So make the switch if you want to save a little bit of $$

Kate has been amazing with her follow through in getting the walker I needed for my husband. I…read moreunderstand working with Medicare is a challenge but she's been stellar. Because we now need bath aid products, I'm getting everything I can through Helget. Everything is done via phone with curb side pick up and mask wearing.

I recently had surgery and was directed here by my doctor. They helped me get everything I needed…read more They brought my oxygen and other supplies to my house so they were there before I got home. Everyone I talked to was very friendly and helpful

The staff at the pharmacy is both professional and client conscious. They can help with rush…read moreorders. I fill 15 script monthly, and they check for drug interactions to keep me safe. I highly recommend Hy Vee.

Horrible communication, sent my refills to the wrong provider multiple times. Rude and inefficient!read more

Beautiful office, very tech forward, and super lovely staff. From the start, I had a pretty great…read moreexperience at this office. I had to switch from an office I already really loved due to moving so I was nervous. The checkin person was incredibly friendly, the initial person I worked with during my exam was as well, and the doctor was engaging and thorough. I had zero complaints and was ready to leave the office to write this as a five star review.... So why 3 stars? I work in the insurance field. I understand the importance of taking ownership of your own benefits and not relying on a medical office to provide you with the information about what coverage you have. For this reason, I checked my vision benefits before my appointment and knew that I had a $10 co pay for the exam and a $0 copay for my contact lens fit/follow up. I've had the same plan for several years and that's always been what I pay but it's still good to check in case coverage changes. At check in I was offered a $39 photo of my eye in lieu of traditional dilation and I agreed as I hate the idea of getting my eyes dilated. For those doing the math, I'm now up to $49 due for my appointment. At checkout, I was told my total was $153. That's a difference of $104. I paid it and then went to my car to make sure I didn't misread something on my coverage. Nope, $0 exam copay, $10 lens copay.... I go back in to ask the person at check out. She explained to me that I had a "premium" contact lens fitting which is only discounted at 10% per my plan. I did see this on my benefits but have never been charged for a premium fitting so didn't think it applied to me. I'll say this, if I wasn't one to know things about insurance coverage I may have just accepted that as "just the way it is." I could have easily accepted that I got a "premium" fitting because they used extra technology that felt high end. But that's not what premium means. When I asked what the difference is, the person at check out said she's been asked before but doesn't really know. She offered to find out from another person in the back. She was very kind about the whole thing and happily went to ask and brought back a print out explaining the difference. I was told someone would call me because the person she tried to ask wasn't available. There was a lot of vision jargon on the printout that I didn't understand so I had to go home to look up the meanings. Basically it means this.... If you have regular bad vision like not being able to read a street sign far away, you don't need a premium exam. Premium is for premium lenses: astigmatism, multifocal or monovision lenses, post-surgical lenses, etc. I was called the next morning and told that they'd made an error in coding and was overcharged by mistake. They had already initiated the refund to my card for the additional $104 that wasn't truly due. Great! Glad that's squared away. However, my 3 stars still stand. It's 1000% possible that it was an honest mistake. These things happen. It's also possible that it wasn't a mistake and they're up charging for the reasons I stated above. Because if I wasn't me and heard premium exam I might have just agreed to paying it because I could see how the extra technology might make it "premium." Ultimately, I couldn't confidently refer my grandparents to this office without feeling like I needed to check their receipts after every visit.

Omaha Primary EyeCare is top notch. Dr. Johnson was so professional and easy to talk to during the…read moreeye exam. I was fortunate to have Stephanie help me. She was friendly and knowledgable. The front desk staff was attentive and friendly. Great place to go for eye care. Jan L.

My family has been going to First Eye Associates for a long, long time. I'd recommend them to…read moreeveryone. I've never had a poor experience, but if I did and it wasn't related to my eye care, such as a poor billing experience or them spelling my name wrong or a longer wait than I'd care for, I might chalk that up to a bad day for someone. We all have them. I've never had an experience there that would cause me to leave anything less than 5 starts. They are just the best in Omaha and have about 150 years of experience to back this claim.

I have seen Dr Drake for years. She is always very professional,thorough, and so is her staff. I…read morehighly recommend her.

From my initial phone call with Ideal EyeCare-the front office, to Macy the tech, Dr. Mindy…read moreDickinson and the optician at the end , it was all an amazing experience. The entire team explained each step in what was being done, each were professional and very personable. Dr. Dickinson is super caring and thorough. I highly recommend this practice!

Dr. Mindy Dickinson is amazing. The true compassion she has for her patients is so evident! The…read morecare and kindness is tough to find. We would not trust our familys' eyes to anyone else!

UPSOLD MY ELDERLY MOTHER. Absolute worst customer service I've ever experienced. My elderly mother…read morewas taken by her assisted living and they completely upsold her. $900 AFTER insurance was the bill I got for blue screen blah blah (she doesnt use a computer). It took me 4 phone calls to even get an itemized copy of the bill after leaving multiple messages that clearly stated she wanted nothing that wasn't medically necessary. They refused to cancel the order and I was stuck paying the the bill although I never authorized the purchase. Doesn't matter that Im her medical POA or that she came in from an assisted living they had no issues taking the money over doing the right thing and providing good customer service. At least this practice can pay their bills this month, not so easy for us!

Dr. Schmidt has been taking care of my eye's for nearly 15 years (back when he was at Walmart!)…read more I'm so glad that he went out on his own, he has a comfortable and classy office and a great staff. The Schmidt Family team has been the only ones to be able to get my glasses prescription on-point (lived out of the state for 5 years). I travel from Omaha to go see him even though there are many closer options.

Great experience from start to finish of exam. Technicians very friendly and knowledgeable in…read moretheir job. Dr. Simone explained everything clearly about the health of my eyes, cataract surgery and what my options were. I have been with this office for over 30 years and highly trust and recommend them for all my family's eyecare.

My daughter see's Dr. Petska eye appt. Dr. petska is very patient and thorough. I have always been…read moreimpressed with ILUMIN and recommended it to the folks at my church (they have switched to ILUMIN) and my eldest daughter and her husband see Dr. Petska