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    Helget Home Care

    5.0 (2 reviews)
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    Focus Respiratory - Omaha

    Focus Respiratory - Omaha

    1.9
    (16 reviews)
    1.4 mi

    * Don't trust them when they tell you an amount for cpap or supplies. They lie even though they…read moretold me I would not have to pay over $250. They looked my insurance up and said yep under $250 for sure. Then my account was overdrawn by $1200. They have horrible customer service. Very rude and unprofessional.

    This group is unprofessional and annoying in so many ways, not to mentioned expensive as heck…read more The most recent episode came when I ordered supplies. Focus Respiratory told me they would call me when the supplies arrived. Rather than call, the supplies were mailed. Once mailed, one cannot return items, or so the company says, because once opened the supplies are no longer sterile. No wonder they mail supplies. It takes away the customer options of exchange or return and guarantees a sale for them. Communication and follow up are horrible and often nonexistent. You may or may not get a return phone call. And forget about getting somebody on the line on your first attempt. I once called the Branch Manager to complain. He said he was aware of all of the problems with apathetic, rude, and unprofessional employees, but his hands were tied on doing anything about it. Corporate would not permit him to terminate them. It's shocking that a company with such incompetence and poor customer service can survive. I suspect their competition is limited, and their profit margins so high, that somehow they survive. I'll be looking for a new supplier even though it will mean a much longer drive for in person transactions.

    Helget Home Care - medicalsupplies - Updated August 2026

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