I've never worn glasses and thought I may need my eyes checked. The Saturday appointment was…read moreconvenient. However, I don't think I'd recommend this location. The first guy I worked with was super unprofessional. Kept yawning and seemed like he was "too cool". He didn't explain anything to me, and then all of a sudden, the puff of air was coming at me. Moving onto the doctor. Again, he didn't explain anything to me. He smelled heavily of smoke and went so fast through my exam I wasn't surprised that my glasses seem off. The ladies out front were really nice. But I was so frustrated that everyone kept asking me if I brought my glasses when I told everyone during every step that I don't wear glasses yet and It's my first time getting an eye exam. Did no one right it down on my chart? My glasses seem off and I am just not too thrilled with my overall experience.

Last time I make an appointment there. Denise was not welcoming. Old lady I think it's time for…read moreyou to retire if you don't have the patience to sit there and answer the phone.

Office closed without notifying patients and after pushing contacts with a bogus rebate -- they…read moregave me the forms for the contacts they told me to order, but didn't sign the forms (as required for the "rebate") so I had to go back to get it signed, and then the rebate was denied because it is on a different product. So now I'm out the $250 I was counting on. Steer clear of Pearle Vision and Cooper Vision.

Wow. Tonya was absolutely amazing. I called over the phone and explained my dilemma (I tore my last…read morecontact, have an online order in that will be delivered Monday, and leave tomorrow morning for a business trip, and I truly can't wait to see clearly!) She was immediately responsive, kind, and helpful. I emailed her my prescription as I would be arriving just as the store would be closing, and when I arrived, she had several trial pairs of contacts set aside for me. She was an absolute gem, and even wished me well on my trip. Thank you so much, Tonya, for truly saving my day! I wish there was more I could do to fully say thank you.

Best place to go ..staff is very friendly Dr Kyle is very…read moreprofessional and very caring for patient needs

Everyone is friendly and so helpful! It was my first time trying out contacts and they took their…read moretime helping me get use to them and answered all my questions. They gave me trail contacts to try out to be sure we ordered the right ones for me. Would recommend them to anyone!!

Had an appt today at 10:50. Arrived the 15 min early as they request. At 11:50 I'm still waiting…read more My time is important too. I got up told the desk my issue and left. There's absolutely no reason for this. I've been going here for yrs but time to chg.

Dr. Appenzeller was less than thrilled to see me. I was a first time patient with a visit regarding…read morea eye injury. I personally don't know this doctor. He wasn't friendly nor informative about what he needed to do to exam my eye. Basically told me to live with a hole in my retina and the large black floaters in my main line of vision. Absolutely will not recommend this doctor. He needs to go back to basics.

I really wanted to find a local small town feel vision center to have an eye exam and order some…read morecontacts. Well I got that here :) They are so nice and professional here. I like the feel of a small town provider rather than a large chain that makes you feel like cattle. This place makes you feel welcome and that you are their only patient. The wait time is not long at all and I got in right away. They also are great with answering any questions you have. My contacts took a week and half to come in and before I ordered them they took the time to explain why it takes longer for my Rx to come in. Highly recommend.

BEWARE!! I ordered a…read moreyear supply of contacts, paid in full, almost $400, on 3/30, expected delivery was 2-3 weeks. First red flag: I was not provided with any sort or receipt or tracking information for my order. Contacted the business a whole month later, 4/27, to be told the order was never placed. They got the order placed, promised a rebate for the inconvenience (never got that), and told me they would rush it and it would arrive in a week. Still no receipt or tracking information. As of today, 5/7, I still have not received my contacts. I find it INCREDIBLY suspicious that any business is able to charge a customer almost $400 without it instantly going towards the order. I am in contact with the Better Business Bureau, despite this business not being accredited by the organization. I can only imagine how many other patients have been taken advantage of under similar circumstances.

I now see why Wahl Optical consistently wins the 'Best of Council Bluffs" award…read more Excellent customer service. Friendly staff. Great selection of frames. Willing to work with you if you have issues to solve problems, whether or not it's another optical business that was at fault. Satisfaction guaranteed for me. Bob does the right thing.

I will remain a return customer. Great, friendly and knowledgeable staff with a wide variety of…read moreframes to choose from.