I chose Kugler Vision after several recommendations. I had wanted vision corrective surgery for…read moreyears but was waiting for my prescription to stabilize. I decided to go with them because of their quality care and professionalism. Every step of the process went smoothly. The process started with a consultation, during which several tests and examinations were completed. Following this, the team discussed the diagnosis and treatment options. I found out that I was a better candidate for ICL surgery then for lasik, and Kugler is one of the top ICL centers in the nation. They do have payment plans available. The day of the procedure went well. Staff makes sure to keep you as comfortable as possible. I'm so thankful for my vision, and it has been such a gift to be able to wake up with good sight. Highly recommend!

I went to Kugler in March of 2019 after going to a few other Lasik shops hoping to get Lasik…read more After being turned down by multiple other places, Kugler said they could fix my eyes. Kugler got me from 20:400 to 20:25 without glasses, and I couldn't be happier. From the moment you walk through the door, they genuinely care about you as a customer/patient. I was a bit uneasy going in for the procedure, and they calmed my nerves and gave me a valium to help me calm down before the procedure. Procedure then went off without a hitch and I was reading road signs without glasses on the ride home. Free fresh cookies and beverages in the waiting room is a nice touch too.

Had my Lasik procedure performed just yesterday, and I am SO glad I made the decision to get it…read moredone. Everything went smoothly from start to finish. Dr. Maw and his team were so kind and helpful. After waking up from the nap, I couldn't believe that I could see and had NO pain. Totally life changing and worth every penny. If you are even considering having Lasik, do it. You won't regret it.

I was supposed to have my procedure on 2/14, but they called to reschedule only 2 hours before. I…read moremoved it to 3/14, then they asked me to move it again to 2/20. Now, they just called 2 hours before the appointment on 2/20 to reschedule a third time. Unreliable and unprofessional. I'm going elsewhere.

I was diagnosed with cataracts in October and my regular doctor referred me to Vance Thompson…read moreVision for a surgical consult. The office is very professionally run and my initial consultation was extremely thorough using state of the art equipment. After reviewing the test results, the surgeon came in and gave me detailed information on my surgical options. Once I made my decision, I was given cost estimates, broken down by what insurance would pay and what I would have to pay. I was then scheduled for surgery. I've never used contacts since I couldn't stand the thought of putting things on my eyes, so obviously I was nervous about getting surgery on my eyes. But the initial surgery on my left eye went extremely well and the surgical experience was actually interesting. I went back the next day for my right eye and that went well too. The entire staff was very professional and caring, and I got hot cookies both days after surgery to make sure I tolerated the anesthetic. I selected lens that would correct my astigmatism and am so glad I did. Today I went to my regular doctor for follow up, and I now have 20/20 distance vision without glasses. I've worn glasses to correct my astigmatism since 1977 so having my distance vision back is fantastic. The overall experience at Vance Thompson Vision was first class. Besides the important medical aspects, they had a great waiting area for my wife with free cookies and a coffee machine that makes a tasty cappuccino.

The surgeon, nurses and staff were amazing with my mom's cataract surgery. Highly recommend!!!read more

I got Lasik over a year now and I am just in love with the results…read more Omaha Eye & Laser Institute was recommended to me by my optometrist. They were able to get me in for a consultation pretty quickly, and I felt comfortable that they were gonna tell me exactly what to expect and if I was truly a good candidate for the procedure. I had a ton of questions after I left my consultation, and the person helping me, Mandy, was SO communicative and helpful. She helped ease my concerns. Once I decided to book, the my we're flexible with my availability. I also wanted to wait until the following year so I could save up my HSA, and they were flexible with that pricing. The day of, I was super nervous. The nurse who prepped me was comforting and helped ensure I was at ease ahead of going back to the operating room. Once I got in the operating room, it went so much more smoothly than expected. I think there was a nurse there just to hold my hand the whole time. The doctor had a calming presence and he explained exactly what was happening at each step, down to the seconds each step would take. I was done quickly and could see! I saw them the next day for my 24 hour checkup and when everything looked great, I was good to go. All my follow ups have been with my regular optometrist. I currently still have 20/10 vision, which I never even had with glasses or contacts!

$7k agreed upon, over $8k after the never ending surprise bills. Would be fine if eye results were…read moregreat but they're just ok. I'll go blind before I go to another eye Dr.

Appointment was for a Tuesday. They had it down for Thursday. Can't make a Thursday so why would I…read moremake it for then ? What's really funny is I get a robocall Monday night confirming my Tuesday appointment. The receptionist is rude as hell and condescending

On Wednesday night, my baby scratched my eye. Talk about pain. My husband called Brumm for me in…read morethe morning and they got me right in.. I saw Dr Cleaver, who was kind, gentle, and used a program to show me exactly the size and location of the scratches on my eye (there were 2), after he measured them. He then put a contact on my eye to protect it as it healed. Oh, I should mention here the lovely numbing drops they used. Those were fantastic! I ended up calling the office before close because my eye hurt much worse than before I had the contact placed. The tech I talked with asked me if I was using the drops Dr Cleaver gave me - she mentioned 2 drops, but I'd only been given one. She said "the gel drops?" And I said, no. Should I have some? She said no. Turns out, yes, that would have made my experience significantly less painful. I don't wear glasses and therefore have never worn contacts. The next morning I called to be seen early because I was in excruciating pain throughout the night and still that morning. (My appt was at 4) and they got me right in, which I was thankful for yet again! I went to the other location to see Dr Cleaver who was again great, and the tech I saw made the whole experience way more pleasant. Dr. Cleaver said my eye was very dry which was contributing a lot to the pain. He removed the contact, his bedside manner was great especially when I couldn't stop twitching haha. He used a more dull instrument on my eye so he wouldn't poke my eye (big YAY for that) and set up a follow up so I'd be able to see a dr if for any reason my eye wasn't okay. But I canceled because it was. His instructions were great, other than the lack of instruction for the eyeball that had never used a contact before. Oh, and the wait was very long the first time and pretty long the 2nd, which contributes to the star off. But I recommend and would go again without question if needed.

Wait times are terrible. They either don't know how to schedule appointments, simply don't care, or…read morejust put profits above the customer experience. Four appointments later and I have waited over an hour every single time.

Do not go to any of the doctors or have procedures done. This place gives you terrible service,…read morecharges for things you specifically don't want and tell them that at the time of appointment. Dr. Bruck did a cataract surgery on my husband and he has more problems seeing then before the surgery. When he told the doctor about it the doctor just said he needed another surgery for that problem. Appointments are approximately 5 minutes long and no one answers your questions. Billing is horrible and the staff is rude. This place does not deserve a one star rating.

Dr Young has been our family Optometrist for about 10 years. He has taken very good care of all our…read morevision needs. He also identified a serious and previously undiagnosed eye condition and referred me to a very good Ophthalmologist for further treatment that saved my vision in one eye and answered questions I've had about my vision for a very long time. My wife has had issues with contacts to the point of planning to stop trying to wear them. Dr Young's first prescription and fitting for her changed that. She will only go to Dr Young for her vision needs.

The office staff is HORRIFIC and has no idea how to view insurance benefits. They also have…read moreterrible customer service - will never use them again! Will talk you into add-ons that your particular insurance covers, regardless of whether it is true.

I thought I could trust my eye doctor with an ongoing problem, and he sends me to Omaha Eye Laser…read moreInstitute and does not have a conversation with them. I trusted that they had talked to Dr. Klute, and I thought it was strange that they put me through the whole testing process that I have every year with Dr. Klute. After receiving a bill from Omaha Eye and Laser I was told they don't take eye insurance and they run everything through medical insurance. So, $700 later I'm stuck with this bill because of Dr. Klute's methods of taking care of his patients. I felt he passed me on to others because he didn't have time for me.

If I could give them 5 stars, they definitely deserve it. I had the best time getting an eye exam,…read morepicking out glasses and even getting adjustments (none of which are ever fun). Dr. Klute is knowledgeable, thorough and makes you feel at ease. The girls up front are AMAZING!! Everyone is super helpful in picking out frames (which they have TONS of affordable options with a killer warranty/guarantee) and making sure you find exactly the pair that works for you. I've been completely amazed by the staff's knowledge of glasses. I honestly didn't realize there was so much that went into a perfect pair of glasses and lenses. The staff has gone out of their way to make sure my glasses fit and look perfect! I will never go anywhere else!!

It must be nice to be willing to lose TWO patients over a made-up $50 charge for a missed…read moreappointment! Ah, to have that luxury... Maybe this will help other to avoid this place. I received a bill for $50, and was verbally warned that it will be sent to collections if not paid, after I stopped by the office to let them know they never sent me text reminder - AS THEY HAD PROMISED - of the appointment well ahead of it. I brought this to their attention, had them fix my phone number in their system, yet they were unwilling to void the $50 fee. I won't be going back and they will also lose my wife as a patient who went there for longer than a decade!!! Avoid this place!

Not transparent with patients, took images before asking and then telling me they were additional…read morecharge after the fact. All about nickel and dime.

EYECARE LESS! This place is a hotbed of immature staff who like to bully their patients. From the…read morejump, this place has treated me horribly. When I reacted to their bullying antics, that is when the gaslighting began. Dr. Lichtenburg is the owner and she is the leader to her minion staff. She allows her "top notch" front office girl, Candy, to get in patients faces with pre-mediated designs on possibly physically harming the patients, she instigates and promotes bullying and Dr Lichtenburg allows grossly over exaggerated situations to occur. I felt threatened in this office. I felt disregarded and there was ZERO accountability from this office or office manager for how their staff mistreats patients. Right, wrong, or indifferent, there has been reasons as to why I've had difficulties with this horrible practice and it all boils down to how staff are lead and their is ZERO positive moral and very poor leadership. The owner should feel ashamed for her behavior. The last time I spoke with the doctor, she called me acting concerned about what had happened the previous day, and then cut me off mid sentence and began bullying me herself. When I hung up on her, she kept calling me back. I finally had to tell her to stop calling because it was beginning to be harassment. I hate to say it but I think my unfair treatment was due to me being Hispanic. Sad but true.

I recently moved optometry offices due to administrative frustrations with my prior doc and LOVED…read moremy experience at EyeCare West! I love that they turned the old Village Inn next to Oakview into their office and they utilized the space well! Huge selection of frames, including Maui Jim sunglasses, friendly and competent staff and I found the exam to be very thorough. I definitely recommend!