If I could leave less than 1 star I would. Absolutely do not place your loved one here…read more 1. Communication: NONE. Each Executive Director either resigned or were let go. Regional Ops Directors are not approachable or accessible either by voice mail messages, emails and texts. Wellness Director resigned and was walked out that day. No one to communicate with regarding loved one's care plan. 2. Shortage of staff in EVERY department including CNA's and Caregivers. Agency staff were brought in and many noted that they did not have access to care plans and were advised to "do the best they can". My mother was scheduled, per her care plan, for showers on Wednesday's and Saturdays at around 3. I would say in the 6 1/2 months she lived there she may have had 10 showers that someone actually came in her apartment on their own and "watched" her shower. The remaining times I had to have her press her pendant and await someone to respond to request her shower. Most every time we were met with "we are short-staffed" so not sure we can get your shower in today. I paid out of pocket a few times to have some give her a shower. Her care plan noted she was to be assisted in the shower with bathing and washing her hair. Never happened. Staff would sit on the closet toilet and "watch" her shower. Fecal matter was present on the shower seat. Never offered her deodorant, lotion or q-tips as noted in care plan. Came in once and she was sitting on her walker with a towel over her, they just left her alone. Thank goodness we came at that time. Her pendant was hanging up outside the restroom. 3. Call response time. Upon her arrival call times were about 5-10 minutes. Shortly thereafter the call times would range anywhere from 20 - to an hour. 4. My mother fell in her apartment on July 13th. She called me at 5:45pm to advise she was going to bed and headed to her restroom. At 6:40 I received a call from Carestaff that my mother had fell. After my mother was transported to the hospital and I spoke to Cardiologist, I notified the then Regional Exectutive Director of what transpired and that my mother would not be returning. NO ONE from Astoria called me to inquire what transpired or offer their well wishes. Sadly my mother ended up on Hospice and transitioned to her Heavenly Home a few days later. I notified Astoria and again , no one offered their condolences. I asked the Regional Director of Ops to advise what the call response time was at the time my mother fell and pressed her pendant and if the fall was reported to the state since she broke her elbow and heel. NO response other than "can we set up a time to meet or call you"? I was not in a position to engage with them at this time and again sent an email requesting information. NO response other than can we set up a time to talk. Please, read all the reviews. Do your due diligence and think long and hard before placing your loved one or yourself here. Clearly senior communities will have turnover, but when every department head is let go or resigns, that's a major red flag. Promises are made and never kept. They hold town hall meetings addressing concerns from residents, but nothing changes.

In all my years of seeing my grandparents and aunts/uncles, I've been thoroughly impressed with…read moreAstoria senior living. The nursing staff and management do such an amazing job with taking care of the residents and their needs to the upmost importance. I've walked inside multiple times and have seen the activities director leading the residents in multiple activities throughout the day. I love seeing that each person has the mindset of making sure that the residents are being taken care of to the most respect. If you are seeking a place that not only has cleanliness and respect for the residents, Astoria Senior Living is the best place I can recommend!!

Terrible staff. People com me e and go daily. I went for a follow up appointment and the dr was…read moreno longer there. They didn't even have the courtesy to call and tell me not to come in.

Tried to call for an appointment and the person answering the phone just said 'how can I help you?'…read moreI asked if it was Pain west and she said, 'yeah'. and silence. This made me feel like I reached a sketchy number and I asked if I missed her saying 'Pain west'. she said 'how can I help you'? and I disconnected. I have no idea if I even reached the clinic and if so, she was insanely rude. Customer service is everything.

I came to the Beats and Bites Farmers Market that is hosted in Friday evening from 5-8:30. There…read morewere a few different food trucks to choose from, several vendors to shop, picnic tables, Adirondack chairs under a canopy, and plenty of yard games. This is such a nice, family friendly event that is new this year and runs through September 25. You don't want to miss it!

It is a beautiful place and the staff is friendly but the nursing care and director are subpar…read more There are only 2 nurses, one in AL and one in memory care. They do not respond to family members when they have a concern or question. Then when you bring your concern to collette, she doesn't respond either. Thankfully we have constant family member eyes on our mom or we wouldn't want her there. The medications and daily medical eyes on the resident is by med techs who actually do not have medical training. They often do not know hoe to pronounce the meds let alone what they are for. The NP there is communicative and friendly and smart. The nursing staff, such as they are are inept. I would be curious to see the inspection reports. The nurses are rude and unprofessional.

I have worked for Elk Ridge for nearly 5 years, and I love it! It has felt like home to me from the…read moremoment I walked in. It is a beautiful community with amazing staff in every department. The residents are happy, kind, and welcoming.

The staff at Elk Ridge is -- mostly -- very nice, particularly their on-staff nurse; however, just…read moreremember, they're still a business and their business is to make a profit. (I always felt like the truly helpful staff members were doing their best to make up for the staff members who were consistently less than helpful, notably the maintenance staff, the surly receptionist, and the operations director.) If you're in an apartment that's been renovated, you may enjoy living here. However if you're in an apartment that has NOT been renovated, go somewhere else. The prices are the same for the renovated apartments -- prices that predictably increase every year -- and the incompetent staff won't permanently fix anything that's broken in the non-renovated apartments, for example, a perpetually leaky faucet; a stained ceramic sink; a perpetually broken disposal; a refrigerator that produced no ice; and cheap vertical blinds that also often broke. These were all very basic things that greatly would have improved my parents' quality of life, but Elk Ridge refused to replace these items which, in the grand scheme of things, are relatively inexpensive. In the winter, they also inexplicably do not put down salt on the sidewalks -- it's Nebraska in winter...Putting down salt should be a daily SOP. While walking, I slipped and fell straight down on my shins and kneecaps -- several witnesses, thankfully, and thankfully I only sustained severe bruising that lasted ~three weeks. Elk Ridge is lucky I didn't break anything; I would have sued, no question. One of the residents told me she moved in, in circa 2019, and has watched the quality and level service decrease steadily, which is unfortunate. I got the sense she was strongly considering moving. Overall, I would not recommend. Live there at your own peril.

Haven Hospice has been extraordinary in every capacity. During a vulnerable time when care needs…read moreexceeded our loved one's current setting, and a transition was expedited, they swooped in! Higher care costs exceeded his financial resources and he needed a placement that could accommodate both Medicaid and memory care at this juncture--they helped us navigate this in exploring ideas outside our scope for nursing care. We received texts, calls, and remarkably quick responses--even on weekends--as they worked to find the right placeMent. Emily, in particular, advocated fiercely and compassionately, making sure our family member was placed somewhere she trusted. She thoughtfully considered the whole picture of his needs. The care, relationships, and sheer humanity of every person we encountered at Haven is unsurpassed. He was always clean, treated with dignity, and genuinely connected with the people who cared for him. The Haven Hospice Team didn't simply provide hospice services; they gave our family safe passage through an incredibly difficult time and remained deeply caring and present through my dad's final days. I cannot recommend Haven Hospice highly enough.

Haven Hospice has been a great addition of services to Legato Living at Five Fountain. the staff…read moreare wonderful to work with.