Absolute worst service ever, and honestly, the drinks they forced us to keep actually taste really disgusting (not saying that because of our poor experience with management though). Here's the gist - I ordered two lattes. I paid for those two lattes and it came out to roughly $15. When the employee returned with the lattes, she handed us iced lattes. I did not order iced lattes nor did she ask if we wanted iced lattes. So I politely told them oh we ordered lattes they were supposed to be hot. So the initial employee apologized and went back to make the correct latte. However, she returned a brief moment later and said she would have to charge us again - another $15. I said; "here, I'll give you back these because we don't want these, and then you can make my correct drinks." She said she couldn't take them back. And I said, "that's fine, but could you please make the drinks I ordered?" At this point, the manager was at the window. I explained the situation. The initial employee even apologized for not asking if it was supposed to be an iced latte and I even apologized for not explicitly stating "HOT latte" (although, I still believe latte should be understood as a warm latte).
The manager then stated, "if you want two new lattes you'll have to pay again." I said "but you all made the wrong drinks, so you're basically forcing me to keep these incorrect drinks that I don't even want." And the manager asked, "did you say ICED latte?" And I replied, "no, I said just lattes. I did not say iced or cold or anything to make anyone believe they should be anything other than typical warm lattes."
Long story short, the manager refused to refund us and she refused to make our correct drinks. She just kept saying she couldn't take the original drinks back (fine but that has nothing to do with me nor giving me the service I paid for) and she kept saying we'd have to pay again to get warm lattes. It was the absolute WORST experience I've ever had at really any food & beverage / fast food / coffee shop type of establishment.
And if this hasn't convinced you to not give them your business, to top it off, the iced lattes we were forced to keep, honestly are so terrible. They taste like someone who doesn't know how to run a coffee shop made them. I tried to drink mine simply because I was just forced to pay $15 for these, but I couldn't get past two tastes. It is the worst latte I've ever had. read more
