I'm really hesitant to leave bad reviews, especially during this awful time for businesses, but I just have to warn off other girls with thick hair. I bought a Groupon for a Brazilian wax during the first week of March, intending to get one for a beach vacation during Spring Break, as I always do. Obviously, that didn't happen and I canceled because everything closed down the next week. A month ago, I decided to finally reschedule my Brazilian with Lauren. To start, I agree that there's just not enough privacy. Coming and going requires opening a sliding door that reveals an exposed client to anyone getting services right outside the door. It was uncomfortable to have the waxer come in while I was uncovered and waiting with no cloth or sheet, while people sat just outside the door a few feet away. Next, I got a lot of not-super-friendly comments about the thickness of my hair during the wax (because I hadn't gone to get a wax in months...because a pandemic happened). I've gone several months between waxes before (I usually only go 3-6x a year) and never experienced pain and severe discomfort like I did this time. I was worried that she was pulling the wrong way, pouring and pulling too much wax at once, and that I'd get ingrowns from the lack of care. Long story short, I did. A ton. And I exfoliated and moisturized and did everything i ALWAYS do post-wax, but this is the worst grow-back I've ever experienced in my 5 years of waxing. I was also really disappointed in the work because it was sloppy -- I still had hairs left all over when she finished and I was in pain. even worse, I was made super uncomfortable during checkout when she discussed my personal wax business and made derogatory comments about having "rough" hair to anyone in earshot in the salon. I tipped fully on the original price of the service, but I was left feeling dissatisfied, in pain from the wax and frustrated. I don't recommend this salon or Lauren for a wax service. read more

the best service I have ever receive! done professionally and knew exactly what I needed thank you for saving my hair! truly blessed!

I came to this salon via a groupon for a Brazilian wax. I was able to to easily make an appt online for the next day. I came in for my appt and was greeted by who I believe is the owner and was told someone would come out to get me in a few minutes. It's a casual, friendly environment. A couple of mins later someone came out to get me and introduced herself as Ingrid. She was friendly and brought me to a room in the back of the salon where the waxing area is. Like someone else mentioned in one of the reviews it has a sliding door and there is an area outside where someone was getting eyelash services done, however, the area is in the back and is as private as it can be given the size of the salon. I thought it was fine. Now about Ingrid; I thought she was great! She was always concerned with my comfort and explained everything she was doing. She applied pressure to the areas she waxed which helped tremendously. She even tweezed anything left behind. I really liked her personality and she did a great job at making it a comfortable process. I did not feel that the fact that I went in using a groupon made them treat me any differently. I already made my appt for next month with Ingrid at Elle & Co. I am glad I found them! read more

I was initially hesitant because of the negative reviews but I am so glad I went! I had a groupon for a lash lift and was able to easily book an appointment online. Giselle did a great job on my lashes! It was very clean, easy, and professional. It's been 24 hours and my lashes look great! I would definitely recommend! read more

Don't let some of the negatives reviews sway you from visiting here. I visited for the first time today and saw Lauren for a full set of lashes and a Brazilian wax. The salon it's self is very cute and very clean. Lauren was very sweet, down to earth, and professional. She listened to what I wanted and gave me a full set of natural looking lashes. Waxing is never completely pain-free especially in that area. Anytime it has been, it's usually done with sugar and hasn't been a very clean wax. No pain, no gain. Overall it was fairly comfortable and Lauren carried on great conversation during so it wasn't awkward (It's nice to meet you, here is my vagina ). I would absolutely recommend her to anyone looking for lashed or waxing. The salon also offers hair and make up. The women being serviced for a hair looked great as well! read more

Very great experience! Had a lash lift and tint, and eyebrow tint. Came out great, especially because my hair is very fair. Makenzie was very thorough, made sure I was comfortable through the whole process. Will definitely be going back! read more

Elle & Co Salon Studio - Lash lift and tint, eyebrow tint - Hair Salons Near Me - North Providence, Rhode Island

I wanted to come out of this salon able to write a 5-star review, but unfortunately I cannot. My beautician was very rushed even there were no customers after me. I like efficiency, but I also like when I have time to take a break during a Brazilian wax because of the pain. I was booked for a 30 minute appointment and she did it in 15 minutes because she was rushing. Also, I did not feel that my room was very private. It had sliding doors, but the sliding doors opened to another part of the salon where people were having other services done (eyelash extensions). If somebody had been sitting in the chair across the door, somebody would've seen me! And I wasn't given a paper sheet to cover myself up when waiting for my aesthetician to come back in the room. Furthermore, she poured a cool liquid after the Brazilian to help the pain. She didn't ask, but at first i was fine with it, but she didn't give me any napkins or paper towels to clean up, and none were in the room as far as I could tell. I couldn't open the doors either to ask for some due to the aforementioned door privacy problem. So i had to walk out with a wet bum under my skirt. One last thing: she burnt my upper lip when doing my wax. Overall, I wanted to like this place, but if they would just slow down for these painful processes, it would go a long way, especially when we have time to do so. read more

I went to get a lash fill there... no one came out to great me... I waited 20 minutes and that was 15 minutes past my appointment time. That's bad for business. I confirmed my appointment and it's rude that no one could come out and say they were running late or great me. Waste of my time... just because I'm not working at that moment doesn't mean my time isn't worth money. read more

I have been several times to Elle & Company, the first time using a Groupon and was very pleased with the service. Lauren is easy going and makes you feel welcome and has very accommodating hours. read more

I would highly recommend Elle and Co Salon studio . The staff was friendly and welcoming.The technician Anh N. Huynh did my eyelashes extension and she did a amazing job. She asked question and she made you feel comfortable. She took her time and make sure I have the perfect look. I love my lashes I will be returning. The bed was comfortable and the music was very relaxing . read more

i just recently went to this salon and im on here to say whoever the owner is unprofessional and very rude. i had a friend with me who was so uncomfortable she left to sit in my car. the stylist who i did my hair was a sweet heart, we went to the same high school and i knew her as one of the cosmo girls so i trusted her to do me right but her boss interrupted my appointment a handful of times with her opinion. my issue isn't w my hair at all the vibes were weird and i really didn't feel welcome.. read more

I had eyelash extensions done here. The stylist took literally 20 min to do them. It should take 1.5-2 hours is done correctly. Long I story short they were glued in clumps on my natural eyelashes. A week later they were all falling out and taking clumps of my natural eyelashes out with them. Fast forward 2 weeks, there is one extension glued to like 10 natural eyelashes for every extension. As each extension comes out it take 10 natural lashes with it. Save your time. Do not go here. read more

I found a Groupon deal for $60 for a haircut, deep condition and a balayage. I read many great reviews online for Lauren and even researched her website and she seemed like someone I could trust with my hair. Well, she completely butchered it. I showed her a few photos of the different brown balayage styles I wanted and wanted her opinion. She didn't ask me which color or style I liked, she just did her own thing and didn't tell me what she was doing. She was not friendly and barely made small talk. I told her I wanted to cut my hair to shoulder length. She was in such a rush with my hair, extremely rough and tugged on my hair a lot. It was not relaxing like I had hoped since I only get haircuts once a year. The whole process from cut, color, wash and dry took only one hour and 30 minutes. She didn't deep condition my hair and charged me an extra $30 because she had to tone my hair. She curled my hair before I left and it did make the new color look nicer with the contrast. I left the salon in a decent mood even though the color wasn't what I expected. It wasn't bad. After I washed my hair a few days later and my hair was straight again, I realized how bad of a job she did. I'm missing 2 inches on the front part of my hair, the dye job is done too high up and it's completely streaky, NOT how a balayage is suppose to be. Lesson learned, you get what you paid for. Now I will have to spend more money to fix this horrible "balayage" I received. read more

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Very disappointed. Got my lashes done on Friday and already on my way home some of them had fallen out. Unfortunately i was going away for my birthday and could not come back to fix them but by Sunday one eye pretty much had about 3-4 lashes attached. Got a Groupon and i guess u get what u paid for :/ and i also felt she did the job too quickly (~20 mins) and i've gotten them done before in the past and it was never that fast read more

I've been to Lauren's salon a few times for eyelash extensions, waxing, and keratin treatments. Always an awesome experience! Very kind and easy to talk to. Nancy did my daughter's keratin treatment with a cut and it came out great! Nancy is so sweet and patient! Definitely recommend this salon! read more

The so-called keratin treatment was done so poorly. My hair never had the shine and straightness it should have had (I have had this process done at another salon so I know what my hair should look like). I would not recommend this salon. Go to another salon to get the proper treatment done to your hair. I actually wonder if the people working in the salon have gone through any training, which I know is essential, in the process. read more

First time at Lauren's salon- I met her through Rejoyce and made an appt with her at her own studio. Stunning atmosphere and beautiful interior firstly. I am petrified of pain (got a wax) and she is so easy going and relaxing to speak to. Even my boyfriend mentioned how nice she is. I recommend her to everyone and will continue supporting such a lovely human! She is multi talented which I admire and again so kind and I felt right at home. read more

Elle & Co Salon offers an array of services by top professionals in the industry. The shop is esthetically pleasing and super clean. I highly recommend Elle & Co Salon for your hair, eye lash, brow and make-up needs! read more

Elle & Co Salon Studio - Hair Salons Near Me - North Providence, Rhode Island

ABUSIVE EXPERIENCE! I purchased a Groupon voucher for a Brazilian wax and scheduled an appointment with Lauren for 9:30AM, Saturday, Dec. 28th. To start, Lauren was 20 minutes late (arriving around 9:50AM) and did not offer immediate apologies for the delay in service -- she did not acknowledge her tardiness from the beginning of our interaction. However, this isn't my complaint. Throughout the service, Lauren was extremely unprofessional and disrespectful, and I was left with an incomplete wax along with brusing along the right side of my vaginal area. About 5-7 minutes into the service, I requested that Lauren leave some hair and not completely remove all the hair in my vaginal area. Lauren agreed to this and said that she would not remove hair further down. She proceeded. After about 1-2 wax strip removals later, I began to experience increased pain (not a pain that I am accustomed to experiencing during a wax) and asked Lauren to apply pressure after she takes off a strip (which is an expected part of a wax to minimize pain). To ensure that I was not bleeding, I sat up to look down and noticed that Lauren had removed nearly 100% of my hair in the top-mid region -- after we had already discussed that she would not. I told this to Lauren "I thought that you agreed to leave some hair in the top-mid region". She then commented "Well it was to late.. the wax was already in that area. Didn't you see this?" I responded, "No.. I didn't. You should have told me that it was too late at that point. This should have been made more clear." To which Lauren began to argue with me, saying "Well how much more clear could I be? You saw for yourself." Lauren became very defensive and took off her gloves, folded her arms, and stood against the wall staring at me. I told her that I have received many wax and sugaring treatments before and this by far is one of the most painful experiences I have ever experienced. Lauren dismissed my comment and proceeded to say "Well this is wax. In your vaginal area..." And I responded "Well of course this is a wax.. and I am telling you that I have never had a wax hurt this much before." Lauren refused to continue the service multiple times saying that I was giving off "bad energy", as she continued folding her arms, rolling her eyes, and standing against the side of the room -- and I lay on the table. She told me that could leave and go down the street and have someone else finish the job. Lauren continued to argue with me for about 4-5 minutes, to which I eventually asked her to leave the room so I could get dressed. She left the room and provided some oils for me to use on my skin, but I was left with excess wax on my vaginal area and needed to find strips to remove the wax myself. I dressed myself and exited the room into the main area and proceeded to tell my guest who accompanied me to the salon what I just experienced. We both asked to speak with a manger and Lauren said that one was not available. Again, she began to argue and become defensive in the main area, saying "Well I told you that this is a wax in your vaginal area and it's going to hurt. It could hurt for a lot of reasons..." (this was overheard by another customer in the salon). And I asked her about a refund for this horrid service and she said that Groupon could issue this. Fast forward about 4 hours later, I notice that there is excessive brusing (dark reddish/black) on my right vaginal side from the rough waxing job. Again, this is not something that I have experienced before and exceeds normal waxing after effects. read more

I purchased a Groupon for this salon never having been before and I thrilled that I had! Booking the appointment is convenient via their website and the communication is great! Lauren took such care with me considering I've never had my lashes done before. Not only is a Lauren professional she is also super friendly and fabulous. I live 34 minutes from the salon, however, it is worth the drive (nothing to it for me) and I will be returning for my fills and possibly makeup session for my upcoming wedding. Anyone interested in anything beauty related should definitely book with Elle and Co Salon. Thank you Lauren!!!! read more

Lauren is truly great. I have been getting my lashes done there for a couple of months now and she never disappoints! She's so sweet and a has a beautiful salon. Never fails to make me feel as comfortable as possible. I HIGHLY recommend! read more

Wish I could give 1 star. Unfortunately I ended up paying 180 roughly for a half assed, rush job of a keratin treatment with Lauren. Not only was she making racist jokes about Dominicans, which I told her I was, she repeated it multiple times. Saying "you smell like a Dominican" to someone over the phone while working on my friends hair. Which, is truly hilarious considering the fact that she was a black Cape Verdean woman who was making racist jokes in front of another minority. I've never felt so uncomfortable with someone making a mockery of my culture, calling Dominicans "rice and bean eaters" So unprofessional, she needs to get checked. Get off the phone and do your JOB. She would spent 3 minutes with my hair in her hands NOT DOING ANYTHING TO IT while she finished her conversations about strip clubs in front of a young high school student that was clearly uncomfortable. I was shocked to say the least. She didn't even blow dry my hair the right way. She just tossed my hair around with a paddle brush and blew hot air in my face it literally sucked. She does not know to how blow dry she never even sectioned the hair. Waste of money!!!!!!! It hurt so bad she was extremely heavy handed and had a bad attitude. At the end of the keratin it looked good but the second I got home my hair was curling because the product was BARELY heat activated into my hair. Keratin is too expensive to be wasting your money going to Lauren go to a real professional. To top it all off - she had the audacity to roll her eyes in a disgusting manner to my friend that politely stated she wasn't comfortable taking pictures of her hair/results for Lauren to post on Instagram. What a child. Go get keratin somewhere else I'm down almost 200 for a hack job. read more

I had the absolute worst time at this salon and feel as if I should be transparent so others can be aware. I had purchased a keratin treatment through Groupon, and after this experience I will never be attending this salon again. The stylist Lauren had rushed this treatment and I am beyond disappointed. I have gotten keratin treatments in the past from professionals who have 30+ years doing this treatment in Boston. Keratin usually takes hours to complete if done CORRECTLY. I have hair down to hips and it takes roughly 2 1/2 hours to complete. With Lauren I was done UNDER and hour. Not because she is speedy and efficient, but because she did a sloppy rushed job. Didn't even bother to section my hair, or straighten it in full. After two washes my hair is already frizzy and curly once more because it wasn't done correctly. This was a waste of almost $200. Lauren was disrespectful towards me and rolled her eyes and scoffed at me. I've never felt more uncomfortable in an establishment ESPECIALLY a salon that is supposed to make you beautiful. I wouldn't waste your time nor money. If you want an adequate treatment (which isn't a cheap one) go to a better salon. read more

I have been a client of Lauren's since June 2019. I initially used a Groupon for a great deal on Eyelash extensions. I was nervous and unsure of what it entailed. The salon had just opened in it's new location (which is beautiful and relaxing inside). I have been going to this salon every two weeks since that initial appointment. I would not trust anyone else to do my lashes. They are consistently beautiful every time and I go so frequently because they look good and I want to keep them as close to perfect as possible. I have never had a bad experience there. It is easy to see Lauren is hard-working and hustling to continue her salon's well earned success. She has always been professional and clearly understands excellent customer service. She is extremely skilled at lashes and does them fast but precise for consistent, quality work. I also had microblading done at her salon and as someone who had almost no brows to work I am extremely pleased with the work and would have it done there again in a heartbeat. I find the salon relaxing and look forward to my regular lash fills there as well as seeing Lauren who is personable and fun. I have witnessed her go above and beyond with a smile on her face to make more demanding clients happy. All staff I have come in contact with here have been friendly, down to earth and personable. read more