Don't be fooled... Dr. Samuel made me feel heard and appreciated during the first appointment. She ordered an EEG and MRI. I immediately took the MRI orders and got the results back within a few days, as well as a copy of the CD before she was able to fit me in to her schedule for the EEG. She recommended waiting to go over the MRI results at the end of the EEG appointment. The morning of the EEG, the office called and said she had an emergency and canceled my appointment. They couldn't reschedule me for 3 more weeks! So, I requested a call to go over my MRI at least. We scheduled that for the following week. She was 3 hours late to our scheduled televisit (charged to insurance as an appointment)! And she told me the MRI could meaning nothing or something and that she'd have to look at the CD herself, so I need to bring it to my EEG. So, I paid for a pointless appointment. I finally get the EEG and Dr. Samuel never came into the room to see me and never looked at the MRI CD she asked me to bring. At checkout, I asked the front desk about it and she said the only thing she could do was schedule a televisit to go over the EEG results and I'd have to ask her about the MRI CD at that time. She couldn't schedule me for a televisit for 3 more weeks! So, a process that started in October is now going to the end of December and into the holidays with no answers. Then, she didn't show up for the televisit! I kept calling and after 4 hours, gave up because I had a school commitment for my son. That's when administrative person finally called back. In the middle of my son's performance... just to tell me the doctor wouldn't make it to the televisit and she'd call me back the next week. I told her not to bother with a call, but to just send me my EEG results so that I could take them to a new doctor because here we are two months into this and I have no answers and no direction. The doctor called me the following Monday despite my direction AND charged me and my insurance for an appointment! During that phone call she told me inaccurate information about my EEG, gave me no plan or protocol, and when I told her I didn't approve of the televisit and just wanted my results sent to me, she hung up on me! I had to report the incident to my insurance company. She never sent me the results from the EEG despite my phone call requests. My new neurologist was a completely different experience. They didn't even bother with getting her EEG results, because they don't even agree with the method she uses for EEGs, because it's temperamental and frequently inaccurate. Dr. Samuel uses a cap instead of direct nodes on the scalp. The new doctor immediately scheduled an indepth EEG with direct nodes, and within two weeks it was confirmed that I had epilepsy and they began medication and gave me education and a plan going forward. Not to mention, I feel better and am not having seizures anymore. Dr. Samuel told me it "looked like I was addicted to sedatives" based on the EEG her tech did (she never even came into the room during the EEG). I don't take sedatives and never have. It was horrifying. She wasted my time and my money, put my health in danger by delaying appointments and treatment, and charged my insurance for a lot of unnecessary appointments that yielded no results and had to be redone by another doctor. read more