Have been seeing Dr. Phipps and/or his nurses for years and love the people and expertise there…read more However, in the past few years, the promptness of service has dramatically gone down. Every test result, prescription refill, etc., takes 3-4 phone calls AT LEAST to get something done/answers. Love the people there, but it's getting extremely frustrating.

I had to switch to Dr Phipps in Sept 2025 due to my long time physician going private. Initially I…read morewas very pleased with Dr Phipps and enjoyed the one-on-one conversations during my visits. Thought I'd found a really good replacement for my previous Dr of almost 30 years. Unfortunately that wasn't the case. I recently requested a visit for lab work due to a handful of health concerns. It took them 1 month to call with results. Labcorp notified me my results were posted at their portal after 10 days. I was able to view and download the results but still needed Dr Phipps' expert opinion on most of it. I expected a call within days. If I had them, they had them. It took them three weeks to call me with results. I called and messaged during that time asking for feedback or updates on when I could expect to hear anything. I went three weeks with no response. When I did finally get a call, it was a joke. It was apparent he'd spent no time on the results and gave the nurse a few buzzwords to appease me. The labcorp results showed my bloodwork numbers from last Sept right next to the new results. When I asked what the Dr thought about the improvement (some dramatic) over the previous 6 months, I was told "oh he didn't have those in front of them". Bullshit. I had them. He had them. It was lazy and extremely disappointing. Also, during my visit Dr Phipps recommended a new Rx that he believed would be better for me when compared to what I was currently taking. Immediately there were pharmacy and insurance problems. I needed Dr Phipps to do one simple thing so I could proceed. I called and messaged repeatedly asking for his help. To this day, 5.5 weeks later, I still have not received a response to these requests. If you're looking for a family physician that will provide timely and thorough results, consistent and timely feedback/communication, and the level of "give a damn" that you'd expect from a family physician, Phipps Family Medicine is not for you!

I've been a patient at HV Family Medicine for over 10 years and have always trusted the care I…read morereceived. I even referred my 76-year-old father to them, which makes what happened recently all the more disappointing. With HV's transition to a membership-based model starting May 30th, my father scheduled a physical for May 27th. This was an important visit due to a recurring infection that required bloodwork. He followed all instructions, fasted, and even received two reminder emails instructing him to arrive at 8 a.m., fully hydrated and 15 minutes early--which he did. After waiting nearly 20 minutes in the lobby, he was called up to the front desk and informed he would not be seen because he hadn't joined the membership program. No prior call, no warning. When he asked why he wasn't notified ahead of time, no one had an answer. This appointment was before the transition date, and to turn away a 76-year-old patient with known medical issues--after he followed every instruction--felt unacceptable. It wasn't just poor communication, it was a failure of care. We expected better from a practice we once trusted and held in high regard.

I feel like this place has become a commercial office. Herd them in, herd them out. Used to be a…read morefamily practice. Nice friendly people. Not anymore. It's a shame. Reception area doesn't have the warm and cozy feeling it used to have and employees couldn't care if you're there or not.

Have been a patient for 15 years! Just got dropped like a…read morehot potato, for a new type of membership service! Not a player after so long to be forced to pay upfront $2550! I'm out

Bedside manner like no other. He really cares about his patients. The staff are always helpful.read more

This is by far the most accommodating medical practice I've ever been to. From the receptionist…read morethat greets you when you walk in, to the Dr's, P.A.'s. and Nurses, all are fantastic. (When was the last time you smiled while being poked in the arm with a needle?) I've been in three times over the past year, (Blood pressure issue, nail in foot and a full physical.) They work with your schedule and make time to get you in. I haven't had a long wait yet, and feel they spend the right amount of time asking questions and going over concerns. Much more like a small family practice than a bigger in and out "Doc in a box". I highly recommend Highland Family Medical Center. Thanks guys, SK

I was looking for a new Doc in TX. So I went on my insurance page and went through the whole doctor…read moresearch thing. Dr. Daniel Sone came up and I made the appointment. The front staff was excellent both when I called and came in for the appointment. They were very fast, friendly, and efficient. They did have my birthday in the system incorrect and it seemed like it stumped them when I asked that they fix it. I literally only waited maybe ten minutes before being called back. It was the shortest wait I ever experienced and that was awesome! The nurse that did the initial stuff was very professional and friendly. I was a little grossed out when I had to give a urine sample and opened the little door to place my pee cup and there was already one in there! Gross - I don't want to see or almost touch someone else's pee cup! Dr. Sone was excellent. very friendly, professional, and funny. He did complain a little about having to fill out paperwork for my insurance company. That's part of being the Doc there buddy! He was thorough with the wellness exam though and that was reassuring. The reason they did not get more stars is because after my bloodwork came back they did absolutely nothing. I never got a call back to explain anything. All they did was just send me a letter with a bunch of numbers I didn't understand, a generic list of ways to lower my cholesterol, and a note advising a follow up in 6 months. For a new younger patient with high cholesterol I would have expected a little more explanation. Overall this place was okay. I will continue to go here because I do like the staff and the promptness of their service.

HV Family Medicine: I had great experiences under Dr. John Tilley for 28 years and even after…read moreTilley retired, I had good experiences from the father/son Dr. Linden and Dr. Crawford for a year or two. However, then HV Family Medicine changed their method of charging for services and became a Concierge type practice. They wanted me to pony up $2,500 each year just for the honor of receiving their care. I'm on Medicare but thats not why I didn't join their COSTCO-type practice. I can afford that extra cost but it is the principle of the matter. Why would a medical practice do such a thing? Was it the new blood of doctors that voted for this? If this is a trend, there will be fewer places for older American to go for their medical care.

My family has gone to Dale since I was born, 24 years. He is just an overall great doctor. If you…read moreare looking for a good family doctor in Lewisville he is your guy!

Dr B has been our doctor for several years!!! She is amazing for females ... males... and my 13yr…read moreold son!!!! I trust her knowledge. Intuition .... she consistently cares for my family ...... her level of care is outstanding. I would recommend her to anyone I loved cared for or even just met ... that's how much trust I have in her and her amazing team... Christine is comforting kind and organized ---Jeanie always smiling and welcomes us like she has been waiting to see us !!! Love this group

I spoke with Dr. Bontreger on the phone twice...very nice, caring doctor, however, I never actually…read moregot into the office. After chasing her staff with a few phone calls and scheduling a month out, the front office clerk made it too frustrating to keep my appointment. Dr Bontreger mentioned that she had a lot of psych patients with covid...I'm thinking it has more to do with her deliberately difficult front office staff.

Dr. Sone is always up to date on the latest info. He monitors my prescripts and tweaks them as…read moreneeded. He referred me to a specialist and that Dr., Maxwell diagnosed the issue and made changes that instantly greatly improved my life! Dr. Sone also caught something in my bloodwork that resulted in my early treatment of cancer. He is easygoing and easy to talk to. I like that he is a straight shooter. His office also receives high marks. He has been my doctor for 25 years.

Just another pill distributor. He fails to perform simplistic test and causing his patients to seek…read moreother better qualified real doctors.

No patient portal so trying to request refills or ask the Dr. a question is near impossible and…read morewill result in a game of phone tag. On the bright side, they are pretty quick about scheduling appointments and I've been able to see my provider within 24 hrs of calling.

I was a patient at the Highland Park location on Douglas. The Nurse Practitioner was wonderful, but…read morethe patient service was extremely disappointing. I was told I had an in-person appointment and received confirmation texts with the address, only to arrive after taking off work and driving a long distance and be told it was actually a phone consult. No apology was offered, and staff acted like it was my fault. Medication refills were also difficult, and I was referred to another provider who tried to prescribe medication I did not need. Then, the day before my next appointment, I was told my provider was no longer there and I would need to reschedule. Overall, the office was unprofessional and frustrating to deal with. The Nurse Practitioner was great, but I would not recommend this establishment.

Everyone who was working there were very understanding and helpful with quick and friendly services!read more

While this office has become part of Texas Health (previously known as Flower Mound Family Care),…read more Dr. Sandra Adair has always been great at listening, and suggesting the best care and treatment to keep all of her patients healthy! She is truly a caring person who believes in preventive medicine is best rather than deal with a problem after it becomes an illness! If Dr. Adair is unavailable, I have seen Brian James Meusborn, physician assistant, and he is equally excellent. The entire staff works great together, and everything is always smooth and comfortable! Thank you!

Dr. Cooper is a family Doctor, so both my dad and I use this practice. Dr. Cooper takes the time to…read morespeak with you; getting to know you and your history. He is very pleasant and knowledgeable. During my dad's visit, it was clear that Dr Cooper remained current regarding medical trends and outcomes. He also took the time to call me to make sure an insurance related issue had been cleared so my dad could get treatment. That was nice. His staff is also great. Goodness knows I have tested their patience plenty! Julia has been particularly helpful. I am very happy, ecstatic even, that I found this practice. A good doctor, who takes time, and cares.

Dr Cooper is the teal deal He's passionate Caring and will do whatever it takes to dolce your…read moreissues Live this Dr!!!!!