I love the way they apply color and re-shape my eyebrows! The ladies are pleasant And the price is…read morepretty reasonable for the services. I would recommend them to friends and family.

I came yesterday for a clean up and told the lady I am growing them out and just wanted it shaped…read moreup. She almost took all the hair off, all the progress i made gone. I will never be back to this place. My brows haven't been this thin since 2023. I didn't realize the damage until i washed my face and seen how sparse they look which i am not used to. My eyes were still adjusting after she did it in the salon so i realized this later that night. I am so ANGRY!

Five stars for a waxing experience? Hard to believe I know. This was my first time at Montclair's…read moreWaxing the City and I was so impressed! Bethany was my waxer and addition to being such a doll, she was a real pro. I highly recommend her! Note that she's only there Saturdays and Sundays so book your appointments before she fills up! She kept the conversation lite, but knew EXACTLY what she was doing! She went above and beyond to make sure I was happy / comfortable with the wax. The waxing studio is also super clean, bright and I was in and out very quickly! If you are local to Montclair - or are willing to take a drive for a quality wax experience- try Waxing The City!

Still going to Alyssa 6 years later! She is still the absolute best! Always cool, always fun. My…read moreappointments are painless and I leave super smooth each month. Book her today!

I've been a long time waxer but have always wanted to give sugaring a try since the products were…read moremore natural so when this establishment opened up in North Jersey I went for it. The facility is very pink lol. Not an obnoxious pink but it starts to close in on you after awhile. The receptionist let me know my tech was finishing up with her client but that wait turned into 20 min. It's finally my turn and after sitting past my appointment time I assumed the wax would be warm and the table already cleaned off but nope. Anywho... to me, the application of the sugar wax was more painful than the ripoff. I'll definitely try this again because it did last a little longer than regular waxing.

The facility itself is cute and very clean and the staff were very friendly. My sugarista was Lis…read moreand she was amazing. She made me feel really comfortable the entire time and she talked me through everything. I will definitely go back and see her for my next sugar wax.

Great service Reasonably priced…read more Professional envt Cooperative and friendly to work with

My new go-to place to get my eyebrows threaded! Anju Aunty does a great job and pays close…read moreattention to detail. She's very sweet too :)

Detailed Account of Negligent Service Formal Complaint…read moreRegarding Negligent Eyebrow Waxing Service and Subsequent Skin Damage Service Performed: Eyebrow Shaping and Waxing Time of Service: April 2025, Esthetician: T. Result: Severe skin damage requiring immediate medical attention, resulting in prolonged physical and professional inconvenience. During the service, I experienced clear indications of improper technique and negligent care: Excessive Heat: The applied beeswax felt excessively hot, indicating an improper temperature setting. Aggressive Removal: The removal of the wax sheet by the esthetician was noticeably aggressive and forceful. Immediate Pain & Acknowledgment: Immediately after the wax removal, I informed the esthetician, Treasure, that the areas above and between my eyebrows were extremely painful. Negligent Aftercare: I questioned whether a proper post-wax cleanser (such as rubbing alcohol) had been used. Treasure confirmed that "No" such cleanser was applied. I was only advised to use a generic ointment and Vitamin E oil. Upon returning home, the painful area above and between my eyebrows became severely red and inflamed. I subsequently confirmed that the skin in these blotches-on both sides above the brow and between the brows-had been physically lifted and removed (skin abrasion/burn). Current State of Injury: The damaged area has progressed from red to pink and is now a noticeable brown/hyperpigmented color. Permanent Damage: The injury to the skin, particularly above the left eyebrow, remains visible even after two professional consultations, indicating permanent damage and a high risk of long-term scarring. Personal and Professional Impact: I have been forced to stay indoors and rigorously avoid all sun exposure to prevent further hyperpigmentation. This has caused significant personal and professional inconvenience, including the cancellation of scheduled appointments. Initial In-Person Follow-Up: I returned to the salon to show the extent of the damage. I spoke with an employee named Emily, who confirmed the owner / manager was unavailable. Broken Financial Commitment: The business owner promised in written format to reimburse all current and future dermatology visit fees related to this injury. However, the owner failed to follow through on this commitment, and all subsequent attempts to contact them regarding payment have been ignored. Lack of Response to Third Party: I filed a formal complaint with the Better Business Bureau (BBB), but the business owner did not respond to the inquiry at all, demonstrating a profound lack of professionalism and accountability. This incident reflects a severe lapse in professional standards, commitment, and customer care. I have suffered a painful and lasting physical injury, permanent damage to my left eyebrow, and significant inconvenience due to the negligence of the esthetician and the subsequent failure of the business owner to uphold their financial commitment and basic professional responsibility.

Started to regularly get facials leading up to my wedding and Becca was fantastic! She throughly…read moreexamined my skin and made recommendations for me. Even sent me home with mini samples to test out. Had an amazing facial and looking forward to my next visit. Highly recommend getting a facial here!

Review is NOT for service - I've received nothing but excellent service here…read more My review is for the fact that I did not agree to renew a wax pass (they are very relentless with asking you to renew and take advantage of the special promotion - which seems to be offered year round) and was charged for it anyway - over $600. I did not notice the renewal right away since the first charge was in December and I had a service on December 22, planning for that to be my last wax after 20+ years as a loyal EWC customer. That charge appeared on my January statement (which I received in late January); I assumed it was for the December service. I noticed the 2nd charge on my February statement, which I didn't review right away. Everyone in my household had covid and a lot of everyday tasks slipped for a while. I called at the end of March to say "Hi, can we please take care of this" and the answer I finally got today from the location manager was, Nope, since I didn't call within 30 days of the first charge. I didn't even know about the first charge within 30 days! So, I guess this is on me - $600 worth of waxing which I will never use - for not being zealous about checking my credit card statement.

This facility is a penny pincher. There is a 7 min grace period and I just made it as parking is…read morecrazy in that area, however reception argued that she checked me in 8 mins after my scheduled time and I would be charged an additional fee because she claims I must be in the room by the 7 minute grace period which is BS. I have been going here for years and one minute will lose a client for a lifetime. Reception and rule should be adjusted and I will be spreading the news. We try to support our black owned businesses but it's times like this which makes me hesitate when supporting these black owned businesses. It's almost seems like desperation.

I experienced 5 star service from the time I checked in until I checked out! The ladies at the…read morefront desk were phenomenal! They welcomed me as soon as I walked in and took care of me right away! I was very impressed... I lucked up and got the famous Xiomara for my waxing and she was amazing! I am a chicken and have zero tolerance for pain but she helped to calm my fears. She explained everything she was going to do in detail, and was more than patient with me. The waxing process took less than 15 minutes which was impressive! They stay in the room with you when you undress which I thought would make me uncomfortable, but it was fine. They offer products for you to use at home but they don't pressure you to buy anything. This location is in a strip mall with plenty of parking so no worries about that. I was so pleased with my service, that I scheduled my next appointment before I left. I highly recommend this place!

I had an appointment this morning. My technician Joann is wonderful. The issue was at check out…read more I told the receptionist I was not making another appointment because I am having surgery. She asked if I was interested in purchasing a new wax pass. Told her "no" since i don't go as offen as I used to. She refused to take no for an answer. I again said I was not interested, but she continued. I finally had to get loud and tell her I was not buying a wax pass today. She needs to be told, when a customer says no stop talking!!

I had a horrible experience while here. For context, I have done Brazilian waxes at EWC many, many…read moretimes. I decided to try sugaring because I heard it hurts less. That was NOT accurate. It hurt worse than any Brazilian wax I have had. Obviously, that depends on pain tolerance. The girl who waxed me was not the owner (probably mid 20s). She told me to do all the normal positions and it seemed like she was doing a good job. I specifically asked if she got a spot (it occasionally gets missed) and before I even finished asking she interrupted and said yes. When I was done, and my knees were still open on the table (exposing me to the lobby), she opened the door yelled "done!" At me and left the room. There was still sugar stuck to me. When I got home I decided to check out the work. She missed MANY spots including the spot I asked about. Very unprofessional and rude. Will not be returning.

My new waxing girl, worth the 30 mins drive for me. After 5 years of EWC, I was recommended…read moresugaring as another alternative. Loved my experience here and she went over after care and products to improve skin and minimize ingrowns. Will be doing additional treatment in my next session and post experience afterwards. If you find her don't hesitate, book and you will not regret it!

I had a lash lift and tint with Rafaela. She was super friendly and knowledgeable…read more I couldn't be happier with the results. I haven't worn mascara since I got it done 3 weeks ago. I will most definitely be back! For any one considering a lift and tint.. do it!!

I had the microchannelling procedure done here. It's very pricey at a whopping $300 + $50 for (2)…read morespecialized facial masks that you would apply the next day and day after that. I have a high pain tolerance so it didn't hurt or bother. However for those who shy from pain, don't do it! The aftermath is that my face was peeling and skin flaking. 3 weeks later, fine smile lines and neck lines are visibly improved. I heard that elsewhere, some faces get burnt. So I'll continue using this place because they know what they're doing.

I can't say enough good things about this salon. I found it on Groupon and purchased a chemical…read morepeel. It was a great deal to try for the first time. The salon is very aesthetic and calming. I felt very relaxed. My skin felt amazing and was glowing! Jae was very thorough and informative. I highly recommend!

Always a great experience when I go. Very professional and attentive. I love the service I receive…read more The techs are friendly and so easy to talk to. They walk you through each process. Love it!