Absolute complete artist this business from start to set up to nickel and dime and slide hidden…read morefees. I've had a storage rented for six months and the never been what I was would be in fact it's went up almost every month. Getting someone on the phone to discuss it is next to impossible deal with a AI I highly recommend to stay away from

RecNation bought the Anna storage facility a couple of months ago and they have mismanaged the…read moretransition and haven't handled numerous issues including the gate having to be manually operated and a power outage not once but twice. The gate weighs at least 500 pounds and we have to get out and unlock a cheap combo lock and then slide the gate, which is extremely hard because of the weight. I also pay a premium for electricity so I can maintain my batteries on my boat and this is the second time the electricity hasn't worked and this time it's been weeks without resolution. I call and leave messages and no one returns the calls, ever!!! This company sucks and they won't talk to their customers. If you ever do talk to someone it is a person somewhere in Asia with no idea what is going on. And they won't give you information about how to talk with the owners. This company sucks!!!

We have had our RV here for several months and had no issues. It's a small gated uncovered lot in…read morethe middle of nowhere that requires a pass code to enter. The road leading to the facility needs a major overhaul, so be prepared to go slow and steady.

This is a great location! Close to highway 75 and very easy access. Very friendly people!read more

My only complaint ...my unit had a leak in the roof recently and I brought it to the attention of…read moremanagement. It took another month for them to get me moved into a new unit. And big suprise they refused to pay for the items that we damaged due to their lack of maintenance. Instead referred me to my insurance company. Which is not the correct solution in my opinion. They called it an Act of God. But I call it lack of maintenance.

Five Star Storage in Van Alstyne is the BEST in town for your storage needs. And it's only because…read moreof Cynthia (Cindy)! She is so kind, professional, knowledgeable, and an expert in storage needs. She really cares about the property. It's one of the cleanest we've seen. It's because of her that we selected Five Star compared to others around. She was super helpful on size needs; she also explained everything very well. She answered any questions. We love her! If she ever leaves, it would be hard for us to stay with this storage. Thank you for being so kind and offering valuable service!

This is a small chain. I called the 800 number and the operator put me on hold while he called the…read moreproperty mgr. The operator told me the mgr was on site showing a unit but he'd left a message I was on my way. Got there and the place was deserted. I called the mgr direct but his phone was not set up for voicemail. I exchanged several emails with the mgr and requested he call me to schedule appt. That was 4 days ago and I've never heard back.

Great clean storage facility, no issues at all working with this business. Definitely recommend!read more

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage, and our…read morefacility at 501 S Ferguson Pkwy is no exception. Our Anna storage facility offers a large selection of unit sizes with convenient options like climate control, drive-up access, and vehicle storage. Located near W White St and S Ferguson Pkwy, we're trusted by neighbors in Anna, Westminster, Weston, Van Alstyne, and other surrounding areas. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and simple. Reserve online, give us a call, or stop by the facility today.

This is a local Authorized UPS shipping Store. I took…read moreDirectv home service equipment to this location to be returned as instructed by Directv, through UPS. I had the email shipping instructions with me, simple enough, right?!.... The male Clerk rudely told me he didn't ship equipment that way, as I was attempting to explain why items were not boxed or labeled by myself. He would not listen to me or allow me to show him the Directv, UPS mailing instructions. His only answer being, "I've never shipped things that way before"...??? Instructions clearly state that I only return UNBOXED, UNLABELED equipment, as is, and that UPS Store employee will SCAN, BOX, LABEL, AND SHIP ALL ITEMS. I believe in patronizing and supporting local businesses but I will never step foot back inside his establishment again, EVER! He clearly does NOT need the business.

From the owner: Climate Controlled Secure/24 Hour Cameras…read more Drive-Up Access RV, Car, Boat Parking Truck Rental Business Center Online Bill Pay 24 Hour Access Boxes & Supplies Mailing Center: UPS, FEDEX, LSO, DHL, USPS, Pack and Ship, Postage Stamps, Private PO Boxes

Fantastic place! Very friendly and helpful. Facilities are very clean, well organized and well…read moresecured.

Our closing was delayed and had to put our things in storage since the old place had already been…read morere-rented. I have to say that Rodney was like a guardian angel swooping down to help us. Not only did we get a great rate but he had the best attitude! Rodney and Tonni are both amazing folks! They are professional and friendly. Heck, they even give back to the community! You can't ask for a better storage facility and staff. Thank you Rodney and Tonni!!!