I had always heard positive feedback about Elite Rooter in Ventura when it came to recommendations for a plumbing company, so I decided to try it out when my shower drain wasn't properly working. I will definitely say that my experience went better than I thought! The technician, Christian Gomez, he was here quickly and did a job well done with such a positive attitude. I am not too familiar with plumbing and how to resolve issues at all, but Christian was honest and knew exactly how to handle the issue with ease, so I didn't have to worry about a thing. I would highly recommend him for your next service!!! read more

Terrible customer service. Can't get a simple receipt that is detailed correctly, nor accurate recommendations for future repairs. Unlicensed plumber comes to your house, but he ain't the problem. Management cannot solve simple issues. If something goes wrong, you are going to be screwed, so don't make the mistake I made. read more

Service man came out today after skipping service yesterday, did another replacement of the flush valve. Surprisingly after spending 40 minutes, the service man wasn't willing to wait at least 5 minutes to confirm that his work fixed the problem and left. No surprise that not even a minute after he left, the problem re-occurred. He then said he'd be back later in the afternoon to re-assess stating that I didn't have a water pressure regulator which could be the problem and tried to up-sell it to me, but I was done with these games. I had to call management to come and get a second opinion, to which they then stated that the whole toilet needed to be replaced for $1800 and that I already had a water pressure regulator so there was no need to install one. If the problem had been diagnosed correctly to begin with, I would've maybe considered the toilet replacement however I had such a poor experience over the past 2 days that I didn't feel comfortable moving forward with them again. $1800 is also incredibly expensive for a toilet replacement and I was able to find a more affordable and professional alternative quickly. Thankfully I had paid via check for the first service and called them to let them know that I'd be cancelling my check as I was being charged for something that wasn't the problem at all. They were understanding of this and for that they'll get 2-stars instead of 1-star. Overall still a complete waste of time, so definitely would not recommend to anyone. read more

Excellent response time and onsite quality of work. Highly recommend tagging Elite in your favorites for when the need arises. read more

Another leak, and no word from the owner.... Just looking for a refund so I can have the work repaired and finished and we can part ways ammicably. Very Elite! No Contact RIP OFF Elite... read more

Martin, the assigned tech, was professional in unclogging our drain. He and his team used a camera and hydro-jetted the drain to restore function. Thank you for your help! Lidia Feldman, Camarillo read more

CHECK BETTER BUSINESS BUREAU THEY FAILED Initially, I was told that a secondary sewer inspection and hydro-jetting were needed. However, the hydro-jetting was either done improperly or not at all, since technicians accessed the system through the sink instead of the clean-out outside my home, resulting in ineffective results. The technicians claimed there was no clean-out, but I found it later after hiring another plumber. In a follow-up estimate, they cut holes in my ceiling, wall, and under the sink without my consent, stating a secondary camera inspection and pipe replacement were necessary. No secondary inspection was performed, and they used the hole in the wall to remove a pipe segment without my permission. I felt pressured to agree to a $15,000 pipe re-lining service, which dropped to $10,000 when I sought a second opinion. I later discovered that the removed pipe had no damage and only needed cleaning. Another plumber successfully cleared the issue with hydro-jetting for less than a quarter of Elite Rooter's charge. An inspection confirmed no signs of a leak. In total, I paid Elite Rooter nearly $6,000 for partial services and unnecessary damage to my property. I feel that I was taken advantage of because of my gender, facing pressure to authorize unnecessary work while my concerns were dismissed. read more

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This company claimed I needed thousands of dollars of work, but a subsequent company said I did not have a problem with my main sewer line regarding broken pipes. read more

Sadly l did not learn my lesson and contacted Elite Rooter again. My sewer repipe is under warranty and l have struggled with my sewer system for about 3 years. They did a replacement then hydrojetting to the tune of 10 thousand dollars and my system completely failed again 10 days later. My manager took time to get involved and brought out his Plummer to check the mains and he figured it out in 30 minutes. It is your vent that is blocking the flow on your roof. He suggested Thousand Oaks Plummer and they sent one girl plumber whom took her time checked everything got up on the roof and found the problem and finally got it fixed. She also educated me about my system and told me how to prevent issues from happening. Then she sent her technician to actually hydro jet my house plumming as Elite hydro jetted the main line not my home and she checked every inch of my home and l finally slept because l felt like my plumming wasn't going to explode which is how l felt for 3 years. They charged me 10 grand did not fix the problem blamed me lawyered up and their warranty mean's nothing btw they won't honor it. The plumming company that actually fixed my problem? $750.00. The vent was my problem and hydrojetting is done from the roof in a mobile home most of the time. Elite your techs are good guys the rest of you don't have a clue read more

Elite Rooter - Raw sewage draining under my home for weeks after my 9 thousand dollar Elite Rooter repair. - Plumbing Near Me - Ventura, California

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The rep who answered the phone was very friendly and helpful. The technician came out and answered all my questions and repaired my shower. Great service! read more

Extremely DISHONEST bait n switch Pirate game that went from a $385 toilet pipe rooter, to complete fraud and elder abuse of stealing $3200 for a stronger rooter only machine job to get some roots out of the drain pipe! No re-piping or construction, just a basic rooter of 2 hours and outright Fraud and Deception! The men were out of the house to approve it, and they stole this amount in cash from one of the elder ladies at our house. They also took 3 days to do a drain clean by rescheduling on the 1st day, and then sent a new guy who watched a video on how to do a basic rooter job that did nothing, and then the con game got deeper the next day... shame on you at the deepest level.. the VC District attorney will be called!!! read more

Elite Rooter - Plumbing Near Me - Ventura, California

This company offers great customer service, reliable work, and excellent communication. Briana, the person I spoke with, was helpful, responsive, and knowledgeable about what was needed. I highly recommend this company and consider it the best in the county! Elite Rooter, thank you for your reassurance in handling our request and getting the job done right the first time. read more

Great team to work with ! From the CSR call to the eta from dispatcher to repairs was easy! Everyone is patient and willing to go above and beyond to help. read more

They came out when they said they would, cleared my drain quickly, and at the advertised price. Tech recommended a hydro jet, but moved on, no sales pressure. I would recommend them. read more

TERRIBLE EXPERIENCE!!!! The work described was not actually completed, and it's still pending. We have been dealing with them since Dec. 26th and till this day (2/23/23) the issues have not been resolved.. After contacting them repeatedly, we keep being told someone will look into it and follow up and still no resolution. The Division Manager Chris Latham was the person we dealt with from the start and he was not available thru most of the process, and when we tried contacting him with status for the job, he was not returning any calls nor had any form of communication with us. The work he described was not completed, and our house continues to get clogged. There was damage done to our shower with their machine while they tried unclogging it and Chris Latham took pictures of it, and apparently he has denied to the office that he did not take any footage and was not aware of any damages. I call again today, (as anyone would be), I was extremely frustrated and upset about all the back and forth, and having to re-explain myself again about the pending work, plumbing issues, damages to the shower, and the representative Manager Ashley hung up on me. I offered to give them access to all my Ring Cam Footage, messages, etc. as well as to come back to our home to see it for themselves and it seems as if they are covering up for the mess Chris Latham made. Our ONLY concern has been to get the work completed as originally described by Chris and getting the shower damages fixed. Here is just a few snapshots...Still having issues, and even with them offering Lifetime Warranty, it seems as if it's only worded out to give peace of mind to us as customers knowing they won't truly warranty their work. They were supposed to replace 30ft of the cast iron going to the main line, and you can see in the highlighted circle that they did not replace it completely and left most of it. We are hoping that the owner, or someone in upper Management reviews this and gets to the bottom it so no one else goes thru this type of experience. Our information is still on file, so hopefully this gets addressed and we can have someone contact us ASAP. read more

Although I'm still gathering quotes for my project, Martin from Elite Rooter stopped by today to provide a quote and he was super helpful and knowledgeable. I felt no sales pressure what so ever and when I'm ready to decide which company to use they're currently on the top of my list. read more

I would give zero stars if I could! stay far away They are a bunch of dishonest liars! Avoid at all costs quoted us $4800 and ended up charging $6200 for a job that they Did not perform per invoice! Also, watch what you're doing if you give them a credit card. He will accidentally precharge the whole amount without your authorization...shady Promise that they would be upgrading my exterior pipe to earthquake quality... Sold us down the river and ended up only replacing the three inch pipe... Absolutely disgusting. Jr is a bold faced liar right to your face no integrity, and so is the office staff Rachel Who promised to refund the $1400 and never did! Thanks for nothing Where's my $$$ rachel/Jr?? read more

Elite Rooter - Here is the communication promising to refund we are still waiting... - Plumbing Near Me - Ventura, California

Do not use this business. They will confirm an appointment with you and you will wait for no one. I had an appointment with them from 8am-10am. I waited until 9:50 am and then I called to see where the Plummer was. All they said was sorry no one is coming we didn't have you on the schedule. I will attach a photo of my confirmed appointment. Zero accountability and zero reliability. I would never use them. Totally unprofessional read more

Elite Rooter - Plumbing Near Me - Ventura, California

After contacting them no one bother to call me back As they promised so.when I contacted them, the owner send a message saying they can't help me with my plumbing issues. read more

Price gouging. Quoted me $48k to replace pipes. Discouraged me from getting other quotes saying it would cost thousands of dollars. Got two more quotes, of which one was free and one camera inspection was under $200. Both quotes were for a quarter of Elite Rooter. read more

Christian Gomez was on time, knowledgeable, and explained everything to where I could understand. We needed to shut off valves changed for our washer and the main shut off changed. He completed the job in a timely manner and everything works great! I recommend Mr.Gomez at Elite for your plumbing needs! read more

I requested shower drain clog to be serviced. The plumber did the job, but not before trying to convince me to have other drains service as well. For about 20 minutes I kept telling him everything was draining fine except for the shower drain, draining a bit slow. Plumber continued flushing both toilet and turning on all faucets and showers, until I said "all I need is shower drain".. This made me feel really uneasy. He pushed the "upsell" way to hard. read more

Do not use this business. I really wish I would have read the reviews before getting scammed by JR. Total lies and they will run your CC for more than what was agreed to. These people are thieves. Not good people at all. read more

Martin at Elite Rooter has come out to my house twice and he is friendly, knowledgeable, and quick. I recommend Elite Rooter. They also has better pricing than a couple competitor quotes that I received. thanks read more

My kitchen sink wouldn't drain on a Friday afternoon. I called Elite Rooter and they were able to fix my problem on the same day for a very reasonable price. The technician Christian Gomez was very professional as well as skilled in his trade. I would recommend Mr. Gomez and Elite Rooter for any plumbing issue. Thank you Mr. Gomez and thank you Elite Rooter. read more

I yelped elite with photos to get rough estimate on how much it will cost to fix my bathtub leak and they set me up for appointment from 10:00 am 12:00 pm They never showed up but I received a Voice mail that they will Be running late and they will be there between 2:00 -4:00pm then I received another voicemail stating that they would have to cancel the appointment from 2:00pm -4:00pm and that they will be there tomorrow morning so I called back and canceled appointment ,I would not highly recommend this place read more

Workers are knowledgeable and hard working, honest men. Luis is an exceptional worker and Jose tambien. Thank you for everything and giving the Herrera household your amazing customer service and professionalism. We are very grateful and will continue to use your services for many years to come. read more

Elite Rooter - Replaced pipes in the exterior of our home - Plumbing Near Me - Ventura, California

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I understand the bad reviews now. The bait and switch is real. 50 dollars to unclog a drain, no. I used them once before when there was a blockage. They tried to upsell me in the middle of the work and I pushed back and got through it. Cost me about 500 dollars. Took them hours to get a paper towel out. This time, when I had another paper towel in a drain, they told me they needed to pressure wash the main pipe for 1800 dollars. Really? I know from last time where the area that the problem is. Just open and see. No, 1800 dollars. ONly that option. They technician was a guy named Christian. He was nice and wanting to help, but (un)luckily the division manager (the upsell instructor) showed up, JR is his name, and he had an attitude and even though it was my house and I have experience with the pipes, he knew it all and it had to be his way. JR, what you should be teaching is how to give two prices to people. Price 1 is the reasonable one that solves the problem, and Price 2 is if they want a full cleaning and then let people decide what THEY want to do, not what you are wanting to do. You taught Christian how not to upsell in this case. I suggest people stay away until JR and those like him are out of the picture. Business is about clients, not sales. Sales comes from trust first, not bullying thinking to take advantage of people. read more

We recently used Elite for our kitchen drain clog! I contacted thru Yelp & received outstanding service, both the Melissa's were able to help me out w/getting one of there technicians out! So Luis was our tech he was extremely professional he introduced him self on arrival & gave me his business card. I directed him to the kitchen & he then went back to his truck to get supplies. As we sat back he got busy. Withinno time at all were back in business. I paid him & thanked him! Our family will 100% be using Elite again! Thank you again Luis! read more

called at 6:30am for emergency service. they arrived at 9 am. Found a broken sewer line The supervisor arrived and they fixed it. it was a huge job with landscaping and concrete walkways involved. They were fast and efficient and very careful with our property read more

My toilet was backed up. Young man came to fix suggested I clean all the drains in the house. Unfortunately I agreed and here's we're the trouble began. First they were not able to come out the next day because someone else took the jetter. And the toilet was still not flushing. They decided the clog was outside the house by the sidewalk? Made so sense but I hoped they knew what they were talking about. They did not. They ripped up the lawn and my tree then decided this was not where the issue was. Let a hole 5ft outside our house. ( dangerous) for days. And called to say they couldn't come back out cause the guy Chris called in sick. Well, he was at my house. So this was a lie. To make a very long story short they took 3 weeks to fix a toilet and every time they came, they kept asking for more money. They are probably nice guys just not good plumbers. Look elsewhere... read more

Took me for $12,000. Dishonest. Company will not back up customer. Said they would help me but did not.

I had to have my whole backyard sewer system redone and Luis and Tim were super nice and very knowledgeable of what needed to be done. They made sure all of the pipes were done correctly with little mess--a few holes in the backyard to get to the pipes but they covered everything back up when the job was complete. Tony talked and walked through each step of the process to make sure the old clay pipes were replaced properly so that we may never have problems in the future. I would highly recommend this team over at Elite read more

Found a coupon on line for $50 drain cleaning Came within the hour as scheduled professional clean efficient Martin Hernadez fixed my issue , gave me recommendations on how to prevent future problems. Thank you Elite Rooter and thank you Mr Hernandez!!! read more

Great service, on time, friendly technicians. I feel very comfortable at home with Elite Rooter technicians. I will definitely use them again. ELITE ROOTER ROCKS!!! read more

Buyer beware. They will promise you everything and only do less than the bare minimum. We were given a price estimate on Feb 4, we requested an itemized invoice from Tony at that time.(The invoice included the drywall repair).  On Feb 7 we paid the 10% $525.00 Feb 8 and 9 the work was completed. The plumber put pex line attached to the copper, then covered the hole with rudimentary concrete and did not sand it, they flushed the lines and got sediment and rocks in my shower nozzles, plus they never replaced or fixed the drywall.(this was quoted and agreed upon within the initial quote.)On Feb 9 we paid the remaining balance $4725.00. We had to call several times and report them to the BBB to receive an itemized invoice for our insurance. Now, a year and a half later, the same spot has burst and requires it to be fixed again. read more

The water line bringing water into my home burst on Tuesday evening. I sent and email through Yelp to Elite Rooter. With in 15 minutes I had a response from Kaitlyn. 9:30 the next morning Martin was at my home and the problem was fixed that afternoon. Wonderful work courteous employees. I would definitely use them again. read more

I had a clog in my main line and they came right out and scoped the inside, examined what was seen on camera, and took the time to explain what I was seeing. They even sent me the video file with the audio explanation! Needless to say, they offered a solution and I agreed. They dug out the collapsed pipe, installed a new section including a 4" clean out, hydro jetted all my plumbing and it only took one day. They include a 1 year warranty which was needed for a call back about 10 days later as I had a new obstruction. The blamed it on backup from the hydro jetting and cleared it right away. Good show! read more

Location is Ventura, CA. I don't like making negative reviews, but this experience was over the top. Guy shows up for a $50 kitchen drain clearing with a 1/4" rodder. (This would be the same size as the consumer level one I tried myself that didn't work.) It didn't work for him and I told him he needed a larger one, and he says "this is all they give us". A manager then shows up saying they need special equipment and quotes me $1800, which I decline. I did try and help them out by telling them they could get the right tool for the job at Harbor Freight for about $300. On the upside, they didn't charge me anything, so there is that. I then called a competitor, and they quoted me $150, then took care of the issue with the right tool in about 5 minutes. Triple the original quote from Elite, but 12x lower than the revised quote. Beware of the low quotes. If Elite would like the model of tool they need from Harbor Freight, they can ask here and I'd be happy to help. read more

We contacted Elite for a water heater problem. The heater was over 7 years old so a replacement was recommended. Since we were leaving out of town for a bit, I relied on their advice. The work was completed as expected (thank you). HOWEVER the bill was outrageous. We were charged $3,600 for the installation of a $1041 water heater and parts! So lesson learned. Do not use Elite Rooter with out shopping around. There is no reason for a provider to charge $2,500 for a 4 hour installation. I wish I were smarter, but learn from my mistake and use someone else. read more